Cultivating Inclusive Leadership

Leadership in the future world of work presents many challenges, not the least of these being managing the diversity that will confront leaders. Diversity takes many forms – diversity of markets, of customers/clients, of technologies and of the workforce.

As countries around the world become more strongly interdependent, connected through international trade agreements and treaties, the diversity of issues will expand exponentially.  This is reflected in complex market relationships involving very significant differences in economic, cultural, political and logistical make-up.  Marketing channels differ radically by country and are constantly evolving.

The growing diversity of customers/clients has forced companies and government agencies to become more customer/client-focused in terms of communications, systems, structures and procedures.  Underpinning this responsiveness, is the need for leaders to develop a new mindset that puts the customer at the centre of considerations of policy, strategy, organisational culture, staff training and organisational access.

The emergence of new technologies, such as robots and artificial intelligence, demands that leaders are open to new ideas and ways of doing things and are creative and innovative in the way they create and deliver products and services.

The complex shift in the mix of employees versus contractors and part-time versus fulltime, creates new challenges in terms of workforce management.  Added to this shifting complexity is the need to provide flexible working arrangements, a development accelerated by the availability of emerging technologies.  The growth in an increasingly educated population, with ready access to information globally, also means that leaders will be increasingly dependent on the knowledge and skills of their workforce.  This will demand robust self-esteem and increasing capacity to connect and collaborate.  Concurrent with these challenges is the need to manage increasing generational diversity in the workforce and the related inter-generational relationships and conflicts.

Taking these macro changes into account will demand that leaders develop the capacity for inclusive leadership – the ability to manage the complexity, uncertainty and disruption of the diversity that is growing on every front.

Traits of inclusive leadership

Juliet Bourke and Bernadette Dillon produced an article published by Deloitte titled, The six signature traits of inclusive leadership: Thriving in a diverse new world.  I will discuss each of these six traits and relate them to the diversity issues identified above.

Commitment– according to Bourke and Dillon, research shows that inclusive leadership is more sustainable when it involves a personal commitment to the underlying values of “fairness” and “equity”.  While acknowledgement of the business case for inclusion can encourage leaders to be more inclusive, a commitment of heart and mind is necessary to sustain the desired behaviour.

Courage – it takes courage to challenge prevailing norms, structures and policies in the defence of inclusion.  Going against non-inclusive thinking and behaviour can lead to isolation and conflict and requires a courageous stance over a sustained period.  It also implies vulnerability and readiness to acknowledge our own mistakes and weaknesses.

Cognizance of bias – we all suffer from unconscious bias in our perception of others whether the bias is based on age, sexual preference, culture, economic position or employment status.  Bias leads to words and behaviour that undermine inclusion.  Unconscious bias creates blind spots resulting from a lack of awareness of the hurt we cause through our non-inclusive perceptions, words and actions. Inclusive leadership thus demands both self-awareness and self-management to prevent bias creeping into our actions and decisions. It also entails understanding of, and support for, people who are experiencing mental illness.

Curiosity – inclusive leadership entails openness to, and curiosity about, other ideas and perspectives.  It involves not just recognising differences but also valuing them and learning from them.  Curiosity fuels life-long learning – an essential requirement for inclusive leadership.  Bourke and Dillon argue from their research that inclusive leaders deepened their understanding of diverse perspectives by “asking curious questions and actively listening“.

Culturally intelligent – cultural intelligence has emerged as a critical leadership trait because of the global mobility of the workforce.  Now termed “CQ“, cultural intelligence involves “the capability to relate and work effectively in culturally diverse situations”.   It goes beyond cultural sensitivity and entails sustained interest in cultural diversity, a willingness to learn and adapt in culturally diverse situations and ability to plan for associated inclusive behaviour.

Collaborative – as the world of work changes with considerable rapidity and in unpredictable ways, the need to collaborate is paramount for effective and inclusive leadership.  This involves creating space and opportunities for sharing of ideas and different perspectives by diverse groups and personalities.  Synergy can result from such connections and collaborative efforts. My own research reinforces the fact that collaboration is motivational and engenders engagement, energy and creativity.

As we grow in mindfulness we can develop our emotional commitment to the value of fairness, strengthen our courage and resilience to pursue this commitment, cultivate self-awareness and curiosity and enhance our capacity to collaborate.  Mindfulness then will support our efforts to cultivate inclusive leadership in our own thoughts, words and actions and those of others.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

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Payoff from Self-Awareness

Daniel Goleman, in a recent LinkedIn article, discussed How Self-Awareness Pays Off.  In the article, he reiterated the fact that self-awareness underpins the other skills of emotional intelligence, such as self-management.

Self-awareness in this context relates to recognising and understanding your own emotions and what triggers them. The payoff for a developed sense of self-awareness is multi-faceted.  Here are a number of payoffs identified by Goleman and others:

Space to develop creative options

Goleman discussed the situation of a woman working in a high-powered job that was causing her stress. The result of her lack of self-awareness was that she became increasingly unable to cope.  Unfortunately, the effects of stress are cumulative.  Work stress, too, leads to poor relations with colleagues and the effects can invade family life.  The net result was that the woman decided to seek out a less-stressful but lower-paid job, an action which also had the effect of limiting her opportunities for promotion.

If she had worked at developing self-awareness, she would have been able to break the stress cycle, understood what was creating stress for her and been in a position to have sufficient space in her working life to develop some creative solutions such as delegating some work, exploring ways to reduce her reactions to the things that triggered stress for her or negotiating a change in the allocation of duties or responsibilities.

More effective communication of your needs

People who develop their self-awareness are better able to communicate their emotions and their needs to others. They can thus facilitate an accurate exchange of information with others which, in turn, enables better decision making.   Accurate exchange of information, both in terms of content and feelings, is an essential precondition for quality decision making.  If you are unaware of your own emotions and what is contributing to your disappointment, anger or frustration, you are unable to communicate in a way that enables others to assist you to address your problems.

More responsive to the needs of others

Judith Glasser contends, following her research with executives, that we often have “conversational blind spots“.  These arise as a result of our tendency in conversation to assume that others think and feel what we think and feel – we project onto others our own thinking and emotional responses.  This usually arises because we fail to engage in active listening – we end up talking over the other person or interrupting their sentences. We have a strong emotional inducement to prove we are right at the expense of really understanding the other person’s perspective or feelings. These “conversation blind spots” result in parallel conversations and damage, rather than build, relationships.

Glasser suggests that we should get in touch with our own feelings and needs in these conversations and understand what is happening for us – in other words, we need to develop self-awareness to prevent damage to our relationships, both at work and at home. She recommends that once you become aware of your tendency to dominate conversations, you can learn to slow down the process, develop your curiosity about the other person and explore what is the significance, meaning and implication of an issue for them. In this way, you can be more responsive to the needs of others and enrich your relationships.

Goleman suggests that you can build self-awareness by daily meditation practice and/ or by the occasional “personal check-in” (to see how you are faring emotionally). He argues that as we grow in mindfulness, we increase our capacity to see ourselves more clearly and to understand the impact of our words and behaviours on others.

The payoff from self-awareness is a greater capacity to develop creative solutions to our own needs and feelings, improved ability to communicate these needs and feelings to others and an enhanced capacity to be responsive to the needs of others.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of Bess-Hamiti on Pixabay