Cultivating Inclusive Leadership

Leadership in the future world of work presents many challenges, not the least of these being managing the diversity that will confront leaders. Diversity takes many forms – diversity of markets, of customers/clients, of technologies and of the workforce.

As countries around the world become more strongly interdependent, connected through international trade agreements and treaties, the diversity of issues will expand exponentially.  This is reflected in complex market relationships involving very significant differences in economic, cultural, political and logistical make-up.  Marketing channels differ radically by country and are constantly evolving.

The growing diversity of customers/clients has forced companies and government agencies to become more customer/client-focused in terms of communications, systems, structures and procedures.  Underpinning this responsiveness, is the need for leaders to develop a new mindset that puts the customer at the centre of considerations of policy, strategy, organisational culture, staff training and organisational access.

The emergence of new technologies, such as robots and artificial intelligence, demands that leaders are open to new ideas and ways of doing things and are creative and innovative in the way they create and deliver products and services.

The complex shift in the mix of employees versus contractors and part-time versus fulltime, creates new challenges in terms of workforce management.  Added to this shifting complexity is the need to provide flexible working arrangements, a development accelerated by the availability of emerging technologies.  The growth in an increasingly educated population, with ready access to information globally, also means that leaders will be increasingly dependent on the knowledge and skills of their workforce.  This will demand robust self-esteem and increasing capacity to connect and collaborate.  Concurrent with these challenges is the need to manage increasing generational diversity in the workforce and the related inter-generational relationships and conflicts.

Taking these macro changes into account will demand that leaders develop the capacity for inclusive leadership – the ability to manage the complexity, uncertainty and disruption of the diversity that is growing on every front.

Traits of inclusive leadership

Juliet Bourke and Bernadette Dillon produced an article published by Deloitte titled, The six signature traits of inclusive leadership: Thriving in a diverse new world.  I will discuss each of these six traits and relate them to the diversity issues identified above.

Commitment– according to Bourke and Dillon, research shows that inclusive leadership is more sustainable when it involves a personal commitment to the underlying values of “fairness” and “equity”.  While acknowledgement of the business case for inclusion can encourage leaders to be more inclusive, a commitment of heart and mind is necessary to sustain the desired behaviour.

Courage – it takes courage to challenge prevailing norms, structures and policies in the defence of inclusion.  Going against non-inclusive thinking and behaviour can lead to isolation and conflict and requires a courageous stance over a sustained period.  It also implies vulnerability and readiness to acknowledge our own mistakes and weaknesses.

Cognizance of bias – we all suffer from unconscious bias in our perception of others whether the bias is based on age, sexual preference, culture, economic position or employment status.  Bias leads to words and behaviour that undermine inclusion.  Unconscious bias creates blind spots resulting from a lack of awareness of the hurt we cause through our non-inclusive perceptions, words and actions. Inclusive leadership thus demands both self-awareness and self-management to prevent bias creeping into our actions and decisions. It also entails understanding of, and support for, people who are experiencing mental illness.

Curiosity – inclusive leadership entails openness to, and curiosity about, other ideas and perspectives.  It involves not just recognising differences but also valuing them and learning from them.  Curiosity fuels life-long learning – an essential requirement for inclusive leadership.  Bourke and Dillon argue from their research that inclusive leaders deepened their understanding of diverse perspectives by “asking curious questions and actively listening“.

Culturally intelligent – cultural intelligence has emerged as a critical leadership trait because of the global mobility of the workforce.  Now termed “CQ“, cultural intelligence involves “the capability to relate and work effectively in culturally diverse situations”.   It goes beyond cultural sensitivity and entails sustained interest in cultural diversity, a willingness to learn and adapt in culturally diverse situations and ability to plan for associated inclusive behaviour.

Collaborative – as the world of work changes with considerable rapidity and in unpredictable ways, the need to collaborate is paramount for effective and inclusive leadership.  This involves creating space and opportunities for sharing of ideas and different perspectives by diverse groups and personalities.  Synergy can result from such connections and collaborative efforts. My own research reinforces the fact that collaboration is motivational and engenders engagement, energy and creativity.

As we grow in mindfulness we can develop our emotional commitment to the value of fairness, strengthen our courage and resilience to pursue this commitment, cultivate self-awareness and curiosity and enhance our capacity to collaborate.  Mindfulness then will support our efforts to cultivate inclusive leadership in our own thoughts, words and actions and those of others.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Grow Mindfulness through Humility

I have been discussing being mindful at work.  It seems appropriate to draw on the lessons from superb leaders who turned their companies into great companies that enjoyed longevity as well as success.

In his book, Good to Great, Jim Collins identified what characterised these highly successful leaders.  It was not, as you might surmise, their outgoing nature, their capacity to “sing their own praises” or their readiness to boast about the achievements of their companies.  These great leaders were characterised by two key qualities, “personal humility and professional will” reflected in their quiet, almost shy, demeanour together with their determination and resilience

I want to concentrate on the “personal humility” quality here.  Humility is closely linked to mindfulness in that genuine humility requires a level of self-awareness that is realistic and accurate and not based on negative self-evaluation.

Developing mindfulness through personal humility

Personal humility is a “road less travelled”.  Most people are either boastful of their achievements (a habit cultivated by our competitive society) or dishonestly “modest”.  The middle road is difficult to achieve but beckons when you want to grow in mindfulness and achieve its attendant benefits.

Shamash Alidina, author of The Mindful Way Through Stress, provides some strategies to develop personal humility in his insightful and comprehensive article on how to be mindful at work:

  1. Develop mindfulness practices  – as we have seen through the blog posts on this site, mindfulness meditations and activities help you to develop a genuine self-awareness that is neither boastful nor involves “beating up on yourself”.  These practices enable you to move from self-absorption (talking about your own achievements all the time in conversations with others) to recognition of what others have contributed to your present success.
  2. Being conscious of who has helped you – at any point in time, you can take a few minutes to focus on who has helped you to be where you are.  Being conscious of what you have it terms of work, colleagues and professional networks, can help you to develop a fine-grained awareness of those who have contributed to making you who you are and what you have achieved.
  3. Show appreciation to those who have helped you – this can be expressed towards people who have done even the smallest thing to help you, e.g. finding a resource for you or linking you to another person or idea.  If you develop the habit of showing appreciation in your everyday life, then it becomes a spontaneous act to do so in your work situation/ professional life.  Often we appreciate someone’s words or actions but fail to communicate this to them – we assume they know.  Expression of appreciation is an act of gratitude that builds mindfulness.
  4. Value the opinion of others – it is so easy to quickly dismiss the perspective, opinions or  views of others as if our stance is the right one all the time. However, being humble demands a recognition of the limitations of our own perceptions, knowledge and skills and an openness to others through respectful listening for understanding.

As we grow in mindfulness through mindfulness practices, being conscious of who has helped us and showing appreciation and respect for their help and alternative opinions, we can progressively develop a true personal humility.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of Wokandapix on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Naming Your Feelings to Tame Them

In the previous post, I discussed recognising our feelings.  This involved firstly, acknowledging that a very wide range of emotions are the essence of being human, and secondly, using mindfulness to get in touch with the feelings we are experiencing.  In this post, we take this process one step further by naming our individual feelings

Why name your feelings?

In his book, Mindsight, Dan Siegel argues that we “Name It to Tame It” – in other words, by naming our feelings we are better able to control them or, at least, lessen their impact as Professor Matthew D. Lieberman found in his research.

Dan argues that to say “I feel angry” is a very different statement, both in content and impact, than the words “I am angry”.  The latter tends to define us as angry person, whereas the former helps us to recognise that we are not our feelings – we are a lot more than what we feel.  Feelings come and go in nature and intensity – our essence remains.  Naming our feelings in a gentle, non-judgmental way affirms our self-worth and opens up the opportunity to master our feelings.

Naming your feelings gives you a sense of power over them and a freedom from servitude to them.  It also creates new perspectives and a spaciousness for the release of creativity.  As Dr. Ornish noted:

When you take time for your feelings, you become less stressed and you can think more clearly and creatively, making it easier to find constructive solutions.

The challenge of naming your feelings

Often we suppress our feeling or deny them because we are embarrassed to admit that we have those feelings.  Another issue is that often they come in a bundled format – a number of intertwined feelings linked together by a stimulus event or thought.  So, it is often hard to untangle them to identify and name each one.

Jack Kornfield tells the story of his encounter with a young man who said that he was depressed.  So Jack sat with him and entered into a conversation to help him to find out what was happening emotionally for him.  The young man started talking and first identified being worried, then angry, then discouraged, then sad – and finally, he was able to see a way ahead rather than being held captive by this undigested mix of feelings.  I had a similar experience recently, where I passed through a progressive range of feelings – unease, anxiety, fear, anger, empathy – only to identify creative solutions to the issue that was disturbing me.

Thus we need to take time to get in touch with our feelings and to name them.  Sometimes, we can be lost for words to name our feelings.  However, there are a wide range of resources such as the list of feelings (pleasant and unpleasant/difficult).  These feeling words open up the opportunity to get in touch with, and be more descriptive of, what we are actually feeling (rather than using a vague catch-all descriptor which does not strengthen our sense of emotional control).

Jack Kornfield suggests a meditation to help here as well.  It involves the typical process of mindful breathing followed by body scan and then identifying any feeling that you are experiencing through your body – it could be tightness brought on by anxiety, a tingling sensation from nervousness or a speeding-up of your breath resulting from a felt fear.  Acknowledging this feeling and naming it, without judgement, is the first step to dealing with it and gaining self-mastery.  After naming one feeling, you can move onto another feeling during this meditation process.

As we grow in mindfulness through mindfulness meditation on our feelings we gain the insight to name and tame those feelings and open up new perspectives on, and solutions for, existing problems.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.