How to Develop Authenticity

Jeff Brown spoke recently at the Surrender Summit on the topic, The Power of Authenticity.  Jeff is an author, expert in personal transformation and a lifetime seeker of his own authenticity.  He does not only talk about authenticity; he pursues it relentlessly and tirelessly in his own life and work. Jeff experienced adverse childhood experiences but has explored his inner landscape mainly through writing to  enable him to take his place in the world and to pursue his unfolding life purpose.  He maintains that writing is therapeutic and a tool for developing authenticity. 

To this end, Jeff has created his online writing course to make his personal lessons and insights available to anyone.  The course,  Writing Your Way Home: Answering the Soul’s Call, is available as a six-week audio course that incorporates inspiration and encouragement along with practical writing and publishing tips.  Jeff describes this course and its intent to help the participant find their “deepest and truest expression” in his short video where he encourages others to undertake the “transformative journey” of writing.

In his book, Love it Forward, he recounts how he had a turning point in his life when he stopped to give some money to a homeless person in the street.  He realised that this was a token action so he found out the contact details of the homeless person involved and arranged to send payments to him each week.  This felt more authentic and heartfelt

In an earlier book, Soulshaping: A Journey of Self-Creation, he explored the traumas and successes of his life in search of his inner authenticity – what he describes as alignment with his “soul purpose”.   He was able to set aside external achievements such as becoming a criminal lawyer and move towards his life calling as a writer.  He established the Soulshaping Institute: A Center for Authentic Transformation to assist others to make this personal journey to authenticity – to identify and pursue their life purpose.

Ways to develop authenticity

In Love it Forward, Jeff provides a series of quotes and insights into what authenticity means in daily life.  His book is a call to authenticity through overcoming any “emotional debris” and setting out on the path to our “soul purpose”.  His written words identify ways to be authentic in our actions and interactions:

  • Learn to live in the present moment – not the future or the past
  • Have the courage to break the hold of our “comfort zone” which prevents us from realising our true potential – we tend to avoid new beginnings for fear of the pain of endings
  • Avoid connecting with people who diminish us, distract us from our path, or try to dissuade us from realizing our potential
  • Savour life, love, breathing, being-in-relationship, and the ability to see, talk, walk and run
  • Acknowledge that giving in service to others is reciprocal – they are giving in return by accepting our generosity and enabling us to honour our life purpose (it is not a one-way street)
  • Accept that chaos precedes clarity and that without confusion there is no movement forward beyond the present understanding
  • Recognize that when we actualize our gifts to serve others in need, we are paying-it-forward and backward (to the people before us who have not had the skills or opportunity to serve others or those who come behind who can walk in our footsteps).
  • Don’t take things personally – create a mental boundary between ourselves and the behaviour of others (it is not about us)
  • Let love blossom as we age – open our heart to everything and everyone (we will no longer have time for avoidance or envy).
  • Express gratitude for our mentors and elders who have helped us realize our potential and our calling
  • Acknowledge that sometimes people have to experience and express victimhood to be able to move to well-being
  • Develop a self-care plan that acknowledges our intrinsic value and worth
  • Measure our success not in terms of externalities but inner victories over unresolved traumas and our “inner critic”
  • Treat negative self-talk as a culturally-induced, false story
  • Maintain a vision of our purpose and its realisation so that we actualize it “when the time is right”
  • Value the success of others (avoid envy of other’s  achievements).

Reflection

Jeff reinforces the fact that personal transformation cannot be rushed and that the journey to authenticity is paved with setbacks (lows), as well as joy (highs).  There is excitement and exhilaration in the journey of unfolding and realizing our uniqueness and potential.                                                                                                       

Meditation and other practices can enable us to grow in mindfulness, be fully present and have the courage and resilience to embark on our own journey to authenticity.

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Image by Ke Hugo from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

Managing Conflict

Recently the First Person Plural: EI and Beyond podcast featured Professor George Hohlrieser (Lausanne, Switzerland) discussing, How Leaders Can Overcome Conflict.  The podcast series involving collaboration between Daniel Goleman (author of Emotional Intelligence), his son Hanuman Goleman and Emotional Intelligence (EI) coach Elizabeth Solomon, is designed to raise listeners’ awareness through stories provided on interview by inspiring people.   The hope is that listeners can grow in mindfulness and resilience in living proactively within the systems that surround them – within their personal, social, natural and global systems.

George works with multiple Fortune 500 companies as a clinical and organisational consultant.  He recounts during the podcast the story of how he became an accidental hostage negotiator while working for the police.  He has continued working in hostage negotiation (sometimes at considerable personal risk), as well as working with people who are suicidal.  George is an internationally renowned speaker and best-selling author.  His widely acclaimed book, Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance, is undergoing revision and updating and will be published on 30 November 2022.  In the book, he recounts compelling stories of real hostage situations and draws out the psychological principles that enable hostage negotiators to be successful.

Conflict management principles

During the podcast, George explained some of the principles that underpin his approach to conflict resolution and how they can apply to leaders who are attempting to influence others and develop high performance teams:

  • Don’t be a hostage: people can be a hostage to others – their children, parents, teachers, bosses, clients, suppliers or employees.  A hostage thinks they are powerless and the pandemic generated feelings of helplessness in a lot of people.  Not thinking like a hostage involves, among other things, thinking clearly about a desired outcome and establishing a positive mindset about that outcome.   It also involves establishing a secure personal base, not being hostage to your own emotions.
  • Become a secure base: manage your own fight/flight/freeze response so that you are not caught up in what Daniel Goleman describes as the “amygdala hijack”.  Develop calmness so that you “see opportunities not threats”.  George mentioned that in his leadership development programs he does not use the traditional Harvard case studies but tells participants that the case study is “you” – building self-awareness, developing insight and courage and tapping into personal intuition and creativity.  Being calm and secure builds trust – an essential element for conflict resolution and management.
  • Tell it like it is: George argues that you should not “sugar coat” the unsatisfactory situation, e.g. poor performance or inappropriate behaviour.  He gives the example of telling someone that “you are too aggressive with clients – that needs to change”.    
  • Address the conflict directly: George uses the analogy, “put the fish on the table” – drawing from his experience working with fishermen in Sicily who were scaling and cleaning fish on a table, removing the bloody, smelly bits and preparing the fish for the “great fish dinner a the end of the day”  The analogy means addressing the conflict not ignoring it (“not putting the fish under the table”), dealing up front with the messiness of the issues and looking forward to a positive resolution.
  • The person is not the problem: George maintains that you should not “write off” the person(s) involved, e.g. “they are just argumentative, nasty or thoughtless”.  He argues that there is a real problem underlying a conflict situation, e.g. the person may feel slighted or disrespected; they may feel taken for granted when passed over for a promotion or project; or they could be experiencing distress in a home situation.  He illustrated this principle by telling the story about a father involved in a hostage situation – it was not that he was a “naturally violent person” but that he had been prevented from seeing his child (locked out by unreasonable access rules).  The core problem in this situation was the inability of the father to see his child and the solution lay in finding a way for the father to gain access to his child.
  • Identify the “pain point”: George argued that you make little progress in managing conflict if you focus on “selling points” versus “pain points”.  This requires active listening, not trying to persuade.  The pain point is often related to a loss – past, present, future or anticipated.  He mentioned Warren Bennis’ idea of “hidden grief” – that leaders are often blind to their own underlying sense of grief and can be grieving over things that happened many years earlier.  George illustrated this point by recounting the stories of two CEO’s who committed suicide out of a sense of grief over some situation – economic or workplace related.
  • Be caring: listen for understanding and be willing to be empathetic.  Express the desire for their wellbeing and demonstrate a caring attitude.  George suggests that this creates a bond even with people you might consider your “enemy”.  Bonding helps to dissolve conflict.
  • Be daring: learning a new skill such as conflict management takes you outside your “comfort zone”. Be willing to dare yourself as any new talent you desire to develop requires daring on your part – facing the fear, acknowledging the challenge and preparing yourself.  Daring your employees by presenting them with challenging work or projects, develops and motivates them.
  • Ask questions: George suggests that asking questions empowers the other person, even in a situation where a person is suicidal.  Curiosity can communicate care and concern.  Questioning can help to explore the “pain point(s)” and to work towards a solution that they can accept.
  • Provide choice: avoid a “command and control” approach as this damages bonding and trust.  The command and control approach does not motivate – it disempowers and disables people.  It can lead to compliance, but not sustainable change. Provide choice wherever possible so that the person feels a sense of agency in relation to the underlying issue.

Reflection

George’s approach to conflict resolution has been developed through his experiences as a hostage negotiator and working with people who have suicidal intentions.  He has also refined his approach through working with organisational leaders around the world to help them implement the fundamental conflict management principles he has developed.  He emphasises that conflict management involves both caring and daring – it challenges us to move outside our comfort zone to achieve a resolution.   It requires us to avoid relying on positional power and instead employ the personal power associated with integrity, humility and compassion.

His approach requires us to grow in mindfulness so that we gain the necessary self-awareness and insight into our inner landscape to operate from a calm and secure place.  Mindfulness helps us to achieve the emotional regulation involved in dealing with conflictual situations and working to de-escalate the emotional tension involved.  Reflection on our own resentment(s) can assist us to achieve calm, caring and daring.

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Image by iqbal nuril anwar from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

Overcoming Anxiety

Presenters at the Anxiety Super Conference reinforced the view that adverse childhood experiences provided the foundation for anxiety in later life.  The early childhood experiences could involve sexual and/or physical abuse, psychological control, cruelty, demeaning words and actions or any other form of adversity that undermines a child’s self-esteem, sense of self-worth and security.  The effects of adverse childhood experiences are long-lasting, sometimes a whole lifetime.  I find it amazing that in my seventies, I am still anxious in confined spaces, especially lifts.  I track this anxiety back to 18 months of confinement in an orphanage when I was 4 years old and separated in the complex from my younger sister.

We are told that there is wisdom in anxiety and it can be good for us, e.g. warning us about an unhealthy situation, either self-generated or other-generated.  It can also be useful when it activates focus and energy when pursuing our goals, whether at work, in sport or in our homes.  Anxiety is counterproductive when it undermines our confidence or causes us to freeze, dissociate or engage in destructive, addictive habits.  However, the path to overcoming debilitating anxiety does not lie in avoidance or denial, but in truly facing up to anxiety and related fears.   The presenters at the Anxiety Super Conference provided ways to overcome anxiety, many of them embedded in the body, such as Restorative Yoga offered by Adelene Cheong.

Anxiety Loops

Amber Benziger, who spoke at the Anxiety Super Conference, provides a short video on the nature of anxiety loops that potentially generate escalating fear.  She suggests that experiences like the pandemic can intensify uncertainty around day-to-day activities like getting the children to school, retaining a job or maintaining physical and mental health.  The uncertainty can provoke anxiety about how to handle the resultant disruption and disconnect with established routines.  This, in turn, can lead to physical manifestations of heightened anxiety such as increased heartrate, headaches, or pain in the arms , legs, neck or back (through tightened muscles and constriction of blood flow).  The physical symptoms can activate negative thoughts such as, “Why haven’t I prepared for this?” “I am not a good parent/spouse/colleague”, “Why can’t I cope with this disturbance when other people seem to be coping?.   Amber suggests that, over time, the uncomfortable feelings intensify, negative thoughts become reactionary and excessive and anxiety can be experienced as a panic attack or burnout.

Breaking the anxiety loop

Amber’s suggestion to break the anxiety loop is to first validate the true nature of the external stimulus, e.g. acknowledge that it is a global pandemic and certainly a challenging time that is causing uncertainty and worry for many people.  Then, asking yourself a number of questions relating to control (which appears to be the thing we experience as most under attack), e.g. “What can I actually control?, “What is in my power to do now to prepare, protect and provide for myself and others?”  She encourages us to check in to our bodily sensations via processes such as a body scan and progressive releasing of tension.  At the same time, she encourages us to challenge our negative thoughts and underpinning assumptions.  Amber asserts that in the final analysis, “feelings are not facts!” and we should question why these feelings are arising  – just as Jon Kabat-Zinn asserts, “We are not our thoughts!” and we should use diffusion strategies to minimise their impact.

Amber is the creator of The Anxiety Lab which is a membership site for women who want to overcome anxiety and restore control in their lives.  Besides social support provided by members, Amber offers resources and workshops to enable participants to develop mechanisms for coping with anxiety.  As a trained counsellor and clinical therapist, she also offers counselling for individuals and families as well as group therapy and teletherapy.

Anxiety can be compounded when we take on new roles such as that of a leader in a community organisation or a manager in a commercial enterprise.  Our inability to cope with anxiety can be more public and open to scrutiny in these roles and environments.

Managerial anxiety

Managers can be anxious about the decisions they make, their impact on the welfare of staff, their ability to properly represent the organisation and its goals, their capacity to observe legislative requirements or meet any of the multitude other demands of a manager in this day and age (including coping with new technologies and industry discontinuities).   Managers can be concerned about how they are viewed by their hierarchy, their staff, their colleagues or their clients. They can be anxious about meeting targets, avoiding budget overruns or achieving the required organisational growth.  Managers, whether executives or managers lower in the organisation, can be captured by expectations, those of others as well as their own unrealistic expectations arising from a perfectionist tendency.  This anxiety can lead to overwork and an inability to create boundaries between work and home (particularly in these days of hybrid work).

During the Anxiety Super Conference, Moira Aarons-Mele raised the issue of leadership anxiety and explained that it is different for every person.  She stated that because of our nature as “human relational creatures”, we worry about how we are viewed by others, “ping” off others’ anxiety and take on others’ urgencies.  She maintained that this anxiety-related behaviour is aggravated both by email (where we worry about the communications we initiate and our response to others’ communications) and online meetings.  Meetings via platforms such as Zoom, can be draining not only because of the level of concentration required but also the fact that we are “performing under lights”.  Moira suggests that the “energetic output” required for a series of Zoom sessions is excessive and in a TED Talk, she offers 3 steps to stop remote work burnout.

Moira self-identifies as “an extremely anxious overachiever” who is working to bring some normality to her life.  In pursuit of this purpose, she created The Anxious Achiever Podcast – a series of podcasts in which she interviews experts in the field of anxiety management including those who propose writing as therapy, adoption of Acceptance and Commitment (ACT) therapy and dealing with the “imposter syndrome”.  One of her interviewees, journalist Priska Neely, explains why managing is the hardest job she ever had.

Overcoming managerial anxiety

Moira offers a number of ways to overcome managerial anxiety.  She suggests that one of the first steps for a manager is letting go – stop micromanaging and empower others through mindful delegation.  Associated with this, is the need to adopt healthy work habits that become new norms by way of modelling desired behaviour.  Sometimes this involves changing the expectations of staff that have arisen as a result of the previous behaviour of the manager, e.g. arriving early and leaving late. 

Moira also recommends talking about the work situation and the stressors involved and working collaboratively with staff to develop ways to cope effectively – e.g. introducing a wellness program or a morning exercise routine.  This self-care and other-care approach could involve checking in on oneself as well as staff experiencing distress.  Moira also strongly recommends setting boundaries , both at work and at home, ensuring there is a clear divide between work life and home life (avoiding endless spill over, a trap for the unwary when working from home).   Moira, like Ginny Whitelaw, encourages movement and bodily awareness to enable leaders to let go of tension – otherwise, their tension contaminates the mood of everyone else they come into contact with (bosses, colleagues and staff).

Reflection

There are many paths to overcoming the anxiety that negatively impacts our health, productivity and overall well-being.  We have to start, and persist with, the journey into our inner landscape.  This can be a lifetime pursuit but the rewards are great as we begin to break free of expectations and the other ties that bind us.  As Janine Mikosza writes in her novel, Homesickness: A Memoir, “your past doesn’t have to be your future”.

If we adopt mindfulness practices such as Tai Chi, yoga or meditation, we can find that over time as we grow in mindfulness we begin to develop heightened self-awareness, the courage to change, the creativity to develop new ways of being-in-the-world and the resilience to maintain the journey.  In the process, we will positively impact others whom we interact with at work, at home or during our everyday endeavours (such as sports or social events).  

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Image by John Hain from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

How to Build Team Resilience: The 10 C’s

After writing multiple posts about personal resilience over the past five years, I have turned my attention to the task of building team resilience.  This has always been a challenge for managers but the issues have been compounded by the challenging times we are experiencing at the moment (with the global pandemic, war in Ukraine and elsewhere, economic uncertainty and the differential impacts of climate change and associated global warming).  Managers and staff are increasingly facing discontinuities in the way work is done, in where they work and in the nature of internal and external environmental changes.

How then do we go about building team resilience as we are confronted with multiple assaults on many fronts – e.g., on physical and mental health, economic welfare, working conditions, supply and demand, and relationships?   More recent writing and research point to a number of factors that contribute to team resilience in these challenging times.  I have summarised these as the 10 C’s for ease of access and recollection.

The 10 C’s for building team resilience

Team resilience has been described as “the capacity of a group of people to respond to change and disruption in a flexible and innovative manner”.   Even if adverse conditions result in a temporary loss of productivity, the resilient team can restore its balance, take care of affected members and find new ways to work and achieve their goals.  They are able to revise their goals, too, where necessary.  The 10 C’s of a resilient team are described below:

  1. Congruence: This is the cornerstone of a productive, mentally healthy and resilient workplace culture.  Managers need to ensure that they share their values and align their actions with their words.  Congruent leadership inspires, motivates and engages others in the task of personal improvement and innovation.  Lack of congruence on the part of a manager adds to environmental uncertainty, derails personal resilience and undermines team cohesion.  Team members don’t know what to believe, question their own self-worth and lose confidence in the face of the ambiguity created by incongruent behaviour.  Managers need to develop managerial mindfulness so that they are constantly aware of the impact of their words, actions and omissions on the welfare and resilience of their staff.
  2. Connection: Dr. Erin Raab maintains that “resilience is rooted in relationships” which enable trust and flexibility to develop and grow.  Without trust in a team, there is no resilience – individuals withhold information, protect themselves and withdraw (both psychologically and physically).  Managers need to be proactive in building connection through established rituals – e.g., regular, productive and focused meetings; celebrations of birthdays and personally significant events such as cultural or religious days; on-boarding and “off-boarding” practices; and regular occasions of eating together (e.g., enjoying shared  lunches that reflect the multicultural nature of a team).  Foundational to trust and a sense of being valued for contributions to a team, is expression of appreciation given as positive feedback in a way that is sincere, specific, timely and personal.  This builds personal self-efficacy, reinforces team values and develops overall team competence and capability. 
  3. Clarity: Along with relationships, Dr. Erin places considerable emphasis on the role of clarity in building team resilience.  She maintains that clarity “facilitates communication, increases intrinsic motivation and engagement” and contributes to a team’s capacity to handle change adaptively.  At a fundamental level, this involves ensuring that each person understands the specific requirements of their job and are trained and resourced to achieve them.  For the purposes of this discussion, clarity includes not only roles and structures but also team values.  Lack of clarity around roles/structures can lead to role overlap, role conflict and role ambiguity – each of which can undermine alignment of individual effort with team goals.  Clarity about team values is critically important to team resilience.  If team values are developed collaboratively, along with the explicit behavioural expressions of those values, they provide agreed guideposts and enable individual and collective alignment with the ethos of the team, facilitating working together productively within an ever-changing environment.
  4. Collaboration: This includes being conscious of contributing to a team effort (rather than solely absorbed in one’s own tasks) and a willingness to work together and to help out where needed.   It also involves moving beyond competition to “committing to build each other’s competence” to enable other team members to be the best they can be.  In line with an action learning approach, this can entail providing “supportive challenge” to assumptions or negative self-talk that are holding an individual back and undermining their personal resilience and capacity to contribute to the team.   Managers can proactively build collaboration through cross-functional, action learning project teams, establish reverse mentoring (e.g. where new, young staff with specific technological skills mentor older staff in those skill areas) and/or engage in team-building activities such as collaborative problem solving using change tools (e.g., Force Field Analysis or Brainstorming).  These activities build overall team competence and capacity to effectively manage change as a team. They also develop a sense of agency amongst team members – the ability to influence their work environment and how their work is done.
  5. Competence: Conscious efforts to build individual and team competence are an essential element for moving a team beyond its current level of capability.  This not only involves providing externally facilitated individual and team training opportunities but also building competence through internal, prioritised knowledge sharing processes, multi-skilling activities and related learning-on-the job opportunities.  If people in a team are not developing their knowledge and skills, they are going backwards in terms of a changing environment and its concurrent demands for upskilling.  The wider the gap between the present level of team members’ knowledge and skills and that demanded by the internal and external environment, the less resilient the team will be.  In contrast, relevant competence building develops a team’s resourcefulness and the process of continuous learning builds a team’s resilience.  Having a debrief or reflection process after a mistake or setback, without trying to apportion blame, can provide team members with new insights, ideas, tools and increased capacity to avoid or manage such adverse situations in the future.`
  6. Candor: LHH and Ferrazzi Greenlight, through their research, identified candor as one of the four critical characteristics of a resilient team, along with compassion , resourcefulness and humility.  Candor can be understood as “tell it like it is”.  It entails honesty, openness and transparency on an individual as a well as a team level.  It is the manager’s role to keep the workplace “businesslike and professional” and a key element of this is providing corrective feedback to an individual where they fail to meet communicated performance and/or behavioural standards.  Honesty in this interaction is essential to develop the receiver’s self-awareness, create the opportunity for their skill development and reduce the possibility of disharmony in the team.  On a team level, the manager can openly share with the team where they are placed in relation to the team goals and elicit team members help in attaining the goals and/or setting new goals.
  7. Challenge: Keith Ferrazzi, Mary-Clare Race and Alex Vincent argue that helping team members to own, and share, their workplace challenges, builds trust and openness.   This is important on a team level as well as individually.  Managers can be open about the challenges facing the team as a whole.  I worked with a CEO some years ago who managed an aged care operation with 23 different residential facilities on the one site, each with a separate manager and providing services ranging from respite care to palliative care.  What the manager found is that the level of care required by residents was increasing in need,  complexity and cost, at the same time that Government funding was reducing dramatically.  The manager openly shared this financial situation with his team of facility managers and enlisted their aid in resolving the challenge.  The facility managers came up with a number of innovative solutions which enabled the installation to overcome substantial losses.   Managers, where possible, can share information about impending organisational changes to build change readiness in the team and to prevent team members from being blindsided by the changes when they occur.  In the absence of information, team members fear the worst and start to share rumours that undermine individual’s confidence and the team’s resilience.  Sharing information about forthcoming changes can enable a team to collaboratively develop strategies to effectively manage the changes, thus building resilience.
  8. Compassion: It is important that managers show that they care – not only expressing empathy for staff needs, but also taking compassionate action.  This may entail making reasonable adjustments for people experiencing mental or physical health issues.  It could involve developing mental health awareness programs that facilitate people effectively managing their own mental health.  Another approach involves offering workplace mindfulness training to enable staff to manage stress and build personal resilience in the face of multiple workplace stressors.  Mindful organisations develop compassion in all their interactions, including actively listening to each other in the workplace and helping each other through the challenges they experience.  Overall, it entails cultivating a care and concern culture where peoples’ welfare comes before task achievement – a culture that can be developed by regular, non-invasive check-ins by the manager as well as by workplace colleagues.  Involvement in the RUOK? movement can facilitate the development of this cultural orientation. 
  9. Communication: “Information is power”, so sharing information is sharing power – empowering others to achieve.  This involves moving from sharing information on a “need-to-know” basis (often arbitrarily determined by the manager) to a “need-to-enable” basis.  People need information to do their job, to understand the organisational context and to align with the organisation’s strategic direction.  Managers are interpreters of the organisation’s vision, values and goals and have a critical role in ensuring their staff know where the organisation is headed and why.  They can enhance their role in engaging the minds and hearts of staff by enabling collaborative development of a local statement of the team’s vision in line with the organisation’s direction.  What mangers say and how they say it can create a positive or negative culture and contribute to team resilience or undermine it.  Research has shown that a manager’s mood is contagious.  This emotional contagion impacts how a team responds to challenges and setbacks.  Managers are encouraged to be positive and avoid cynicism and negativity if they want to build team resilience.  They need to be conscious about the impact of their communication and monitor their own talk
  10. Celebration: Celebrating successes in terms of goal accomplishment or achievement of project milestones, deepens the memory of team members in terms of how they have overcome obstacles and setbacks and serves as a fall-back when future challenges or setbacks arise.  Mind Tools provides the research behind the value of savoring team success and offers multiple ways to celebrate team achievements.  Celebrations open up the opportunity to share success stories, build cohesion and reinforce positive emotions associated with belonging to the team – all of which adds to a sense of connectedness and team resilience.  Another way into savoring team achievement is to engage in an “appreciative inquiry” process with a team.  This strengths-based approach works from what is good about the present (revisiting achievements) to envisioning an even better future and innovating to realise this vision.

Reflection

The factors impacting team resilience – the 10 C’s mentioned above – are not discrete influences.  They overlap to some degree and reinforce each other.  The relationship between different factors is often bi-directional, e.g., connection inspires compassion and compassion, in turn, builds connection.  So, acting positively on any one of the factors identified, can strengthen other factors and enhance the impact on team cohesion and resilience.   The factors provide a focus for efforts to build team resilience.   If a manager wants to achieve a significant change in an organisational/team context, they need to have multiple points of intervention to shift from the status quo to a desired future. 

However, trying to focus on all the resilience factors at once can create overwhelm for a manager.  Shelly Tygielski, international mindfulness trainer and trauma counsellor, encourages “chunking” when faced with such a mammoth “to-do list” – that is, grouping tasks into like activities (chunks) and assigning relative priorities.  A manager, for example, could engage their staff in a Force Field Analysis (FFA) process to identify the helping and hindering forces impacting the goal of developing team resilience and then collaboratively assign a priority to each force to determine what factor(s) to focus on.  The 10C’s and their component elements could be used as a checklist during the FFA process.

When writing about personal resilience, Shelly Tygielski encourages “building resilience one step at a time”.   On a team resilience level, this involves beginning with a primary focus and progressively adding activities as one intervention is established and stabilised.  

As managers grow in managerial mindfulness, they will see opportunities for improving their own practices and develop creative ways to build team resilience.  Proactivity is required on the part of a manager if team resilience is to be developed and sustained.  Writers in this area often liken team resilience to a battery – needing continual recharging and reenergising. 

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Image by John Hain from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

Ways to Manage Ourself During Difficult Times

The Mindful Awareness Research Center (MARC) at UCLA offers weekly guided meditation podcasts on a wide range of topics and issues.  In one of the recent meditation podcasts Diana Winston, Director of Mindfulness Education at MARC focused on “Practices in Difficult Times” – providing several mindfulness practices designed to help us achieve calmness, manage our challenging emotions and express compassion to ourselves and to others who are suffering.

Diana highlighted the fact that challenging events such as the mass shootings in America and the war in Ukraine can generate “emotional inflammation” in us – we can feel strong emotions of anger, grief, rage or sadness.  We might feel overwhelmed by others’ inconceivable pain and loss and our own emotional response.  We might be confused and continually ask ourselves, “Why the children?”, “Why Ukraine?” or “When will this emotional and physical devastation stop?”

Diana draws on mindfulness practices to help us deal with these challenging times and the emotions they elicit in us.  She reminds us that mindfulness involves placing our attention fully on the present moment while being open and curious and accepting what is in our present internal and external reality. 

Three mindfulness practices for difficult times

The three mindfulness practices offered by Diana are described, in turn, in the following discussion:

  1. Calming Practices: Here we are encouraged to tap into the body’s own capacity to generate calm and ease.  The primary aim is to achieve groundedness in a way that is conducive to our present needs.  We could start by taking a couple of deep breaths and releasing them slowly to let go of the tension within us.  There is the option to find a place of ease in our body and focus in on it, e.g., our arms beside our body, our relaxed legs or our fingers joined and pulsating with energy.  Diana particularly stressed the power of “feeling the support of the earth” through our feet on the floor or the ground.  Our breath with its natural rhythm can provide a basis for experiencing calm and ease (unless, of course, focusing on our breath acts as a trauma stimulus).  If attention to our breath is calming, there are many ways to access a relaxed state through mindful breathing  practices.  We could adopt “micro-practices” such as the  4-7-8 breathing practice often used in yoga, the breathing in time practices (using our breath as a musical instrument) or we could pay attention to the internal physical sensations of our breathing – e.g., the rising and falling of our abdomen or the feeling of air moving in and out of our nose.  Diana suggests another alternative is to pay full attention to the sounds in the room or what is being generated externally (especially if we are in a natural setting with the sounds of birds, waves, or wind).  Sound can also be used as a calming mindfulness practice as we listen to and sing mantra meditations provided by people like Lulu & Mischka (such as their Rainbow Light song as part of their peaceful Horizon album).
  2. Holding strong emotions: Normally, people tend to suppress challenging emotions, deny them, or deflect their attention from them by numbing themselves with some form of addictive behaviour such as drinking excessive alcohol, overeating, taking illegal drugs or over-spending while shopping compulsively.  Mindfulness experts and psychologists remind us that we need to face up to our emotions or they will cause disruptions in our lives through some form of mental and/or physical illness.  Diana encourages us in this guided meditation to pay attention to our challenging emotions and observe how they are manifesting in our body, e.g. tightness in the chest, pain in the arms or neck, headaches, overall stiffness or fibromyalgia (non-specific whole-body pain).  Holding on to these strong emotions enables us to deal with them directly and use the healing power of our mind and body to dissipate them.  If we experience overwhelm while confronting our strong emotions, we can return to our meditation anchor which could be our breath, external sounds, bodily sensations or music.
  3. Compassion practice: Diana explains that compassion practice in this context involves ourselves as well as others who may be experiencing suffering and loss.  She encourages us to treat ourselves with kindness and compassion as we struggle to deal with our challenging emotions and our misguided attempts to ignore them or numb them.  She suggests, then, that we extend loving kindness to others in the world who are experiencing pain, devastation, grief and anger.  Diana offers  a possible expression of compassion for others in the form of a statement of desire, “May you be freed from pain and suffering and find contentment and ease”.

Reflection

We have a deep well of ease in our bodies that we can access at any time, if only we can let go of our damaging thoughts.  As we grow in mindfulness through calming practices, facing our challenging emotions and practising compassion towards ourselves and others, we can gain the insight, courage and capacity to manage ourselves during difficult times.  Mindfulness enables us to achieve emotional regulation, self-awareness and the creative drive to be the best we can be.  Challenging emotions, left unchecked or ignored, can undermine our endeavours at home or at work.

Over time we can develop a regular mindfulness practice that suits our make-up and that we can undertake on a daily basis (e.g., Tai Chi, mantra meditations, chanting or yoga).  This core mindfulness practice can be supplemented by micro-practices that we engage in throughout the day (e.g., when washing our hands, during waiting times, or when boiling the jug).  The compound effect of these core and micro-practices is a calm state of mind, enhanced patience and conscious presence.

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Image by ChiemSeherin from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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