Tag: empathy

Mindful Leadership: Social Skills – Compassion

Compassion is recognising a person’s pain and suffering and having an active desire to alleviate that pain and suffering.

Dr. James Doty, in his Ted Talk on The Science of Compassion, identifies three components of compassion:

  1. noticing another suffering (realise)
  2. showing empathetic concern (relate)
  3. taking some action to mitigate the pain (relieve)

Hence, compassion differs from empathy in that the emphasis is placed on taking action to redress suffering, not just feeling with and/or for another person.

James Doty suggests that many organisational leaders who seek power and control, lose their capacity to empathise and their willingness to be compassionate.

However, he points out the research in a book by Jane Dutton and Monica  Worline, Awakening Compassion at Work, where the authors show that compassion positively impacts the bottom line.  They contend that the benefits are two-dimensional.  Firstly, trust, cooperation and satisfaction increase; secondly, burnout, turnover and absence decrease.

Shari Storm, in her TED Talk, Building a Compassionate Workplace, maintains that one of the major impediments to developing compassionate organisational leaders and a compassionate workplace, is the metaphors we use to describe work – which become embedded in our language, influences our thinking and shapes our behaviour.  She identifies both the war and sports metaphors as problematic because they promote competition and winning over care and concern.  She suggests that the family as a metaphor for work would open up increased possibilities for nurturing in the workplace.  It would also enable women to flourish and thrive because women would be better able to relate to such a metaphor.

Unfortunately, the sports/ war metaphors tend to be male-centric and feed the desire of men to be seen as “macho”.   What is not easily recognised is that compassion requires courage as well as concern – particularly where you have to break out of the leader stereotypes encapsulated in the sports/war metaphors.

Mo Cheeks, head coach of the Portland Trail Blazers, broke the stereotype at the start of the NBA playoff with Dallas Mavericks.  When 13 year old Natalie Gilbert, through nerves, forgot the words when singing the national anthem, Mo came to her aid, put his arm around her shoulder and gave her a helping hand by singing with her (despite not being a very good singer).  The crowd joined in and Mo has been universally praised for his courageous, compassionate action.  This event shows too that compassion is contagious – if only leaders would realise its power to transform organisations.

How can leaders show compassion?

There are multiple ways leaders can demonstrate compassion – what it takes is a compassionate mindset and the courage to act on it.  Here are just a few examples of compassion in action:

  • providing time off to people who experience trauma in the workplace
  • supporting middle level managers who have to lay off staff to deal with the anger and grief involved, as well as the rupture to the social fabric of the organisation
  • educating managers how to deal with mental health issues in the workplace, for the sake of the managers as well as for those staff experiencing mental illness
  • providing independent expert support to managers and staff who are experiencing difficulties
  • conducting rituals to express grief at the closure of an organisation or a major transition to a new structure
  • allowing staff time to deal with their negative emotions during major organisational change
  • publicly acknowledging the contribution of long- serving organisational members who are retiring – recognising that they will be experiencing mixed emotions including a sense of loss as well as excitement about their future.

As we grow in mindfulness, we are better able to notice when people are suffering, to show empathetic concern and act courageously to alleviate their suffering.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of WerbeFabrik on Pixabay

 

Mindful Leadership: Empathy

 

The Search Inside Yourself Leadership Institute draws on Evan Thompson’s (2001) explanation of the nature of empathy that identifies two key aspects:

(a) The ability to experience and understand what others feel

(b) while maintaining a clear discernment about your own and the other person’s feeling and perspectives.

(Empathy and Consciousness, Journal of Consciousness Studies, 8, 1-32)

So the first aspect of empathy is the capacity to experience what the other person is experiencing from their perspective.  It is like, metaphorically, standing in their place, realising and understanding what they are thinking and feeling.  It is not trying to provide a psychological solution or judging the emotion of the other person.  At the heart of empathy is understanding both intellectually and emotionally what is involved for the other person.

Secondly, it is the discernment ability to separate the other person’s emotion from your own.  It is not owning the other person’s feelings as if they were your own. This ability to differentiate yourself and your feelings from the other person and their feelings is critical.  An inability to do this means that you will eventually suffer from empathy overload, which can be harmful to you and reduces your capacity to help the other person.  Total identification with the other person is not the goal of a healthy approach to empathy.

There are a number of ways to enhance your empathy.  Here I will discuss three strategies:

1.Understanding and appreciating similarities

Foundational to empathy is self-awareness and the ability to recognise similarities between ourself and other people.  When we focus on differences, we are less able to empathise with others and are more inclined to make assumptions about others.  It is interesting, too, that we tend to judge ourselves by our intentions and judge others by their presumed motivation.  We all know that there can be a huge gap between intention and action.

2. Empathetic listening

Empathetic listening involves not only attending to what someone’s is saying (the words), but also the feelings (the emotions) behind the words. It includes the capacity to not only reflect back the content of the other person’s communication, but also the ability to reflect back the emotion and depth of emotion  involved.  This is often very difficult to do, given our busy lives and our tendency to run away from emotional encounters – either withdrawing physically or psychologically by tuning out.  As we grow in mindfulness, we are better able to stay present to the other person and listen empathetically.

3 Kindness

Simple acts of kindness, helping another in difficulty, builds empathy as it relies on awareness of another’s predicament and a willingness to take some action towards assisting that person.  If you are looking for inspiration for your own acts of kindness, here are some websites that may help:

Random Acts of Kindness

Kindness.org

103 Random Acts of Kindness

As you grow in mindfulness you develop your capacity to be empathetic, as empathy requires you to be present on purpose and non-judgementally.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

Mindful Self-Compassion

Compassion is an integral element of mindfulness and emotional intelligence.

It involves being concerned for the pain and suffering of others, having the desire to reduce that suffering and taking action, at whatever level, to redress the suffering of others.   Taking action is a key aspect that differentiates compassion from empathy.

Self-compassion, then, is exercising compassion towards ourselves – ultimately, it means doing things to reduce our own self-initiated pain and suffering.

As we mentioned in a previous post, our minds tend automatically towards negative thoughts.  We are critical of ourselves, dwell on failures, feel embarrassed when we make a mistake and carry shame with us to our own detriment and that of others.

Diana Austin, in her doctoral study of midwives in New Zealand, found, for instance, that the sense of shame and self-blame impacted severely the ability of midwives to recover from the trauma of critical incidents.  Her study resulted in an e-book tool designed to promote self care and kindness towards self in the event of a health professional experiencing a critical event.

The Critical Incidents E-Book contains stories, information and practical advice for health professionals and their managers when mistakes happen and things go wrong.  In the final analysis, the e-book is a journey into self-compassion for those experiencing the depths of self-blame, shame and questioning of their own competence and ability to support others professionally.

Kristin Neff, one of the founders of the Center for Mindful Self-Compassion, identified three components of self-compassion:

  • physical warmth
  • gentle touch
  • soothing vocalization

In her video describing these three components, Kristin suggests a number of self-compassion practices that draw on these components.  For example, she recommends self-hugging and a simple exercise involving placing your hands over your chest while communicating care and tenderness towards yourself.

More detail on these self-compassion exercises can be found in the video below where Kristin Neff describes exactly how to do them:

As you grow in mindfulness you become more aware of self-criticism and the ways in which you blame yourself, and you gain the presence of mind to counter these self-initiated attacks on your self-esteem and sense of self-worth.  Mindful self-compassion exercises build mindfulness and develop self-care and kindness.  The more we are kind to ourselves, the more sensitive we become to the needs of others.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: Courtesy of johnhain  on Pixabay

Assumptions Build Walls Between Us

Assumptions about differences can build walls between us.  If we focus on what we assume are our differences, then we will emphasize what separates us, rather than what brings us together.  More often than not, our assumptions are wrong.

In one of his novels, After Dark, Haruki Murakami describes the experience of one of his key characters, Takahashi, who was required to attend and audit cases in the criminal court as part of his legal studies.  In the early stage of these visits to the court, Takahashi found that he could not relate to the people being charged with crime, their situation or their feelings – he would assume that “the ones on trial are not like me in any way”.

In speaking of this early experience of difference, Takahashi said, “Between the world they live in and the world I live in there’s this thick, high wall” (p. 96, emphasis added).

However, as he continued to attend the criminal court cases and listen to the testimonies and speeches, his assumption of the wall of difference between the accused and himself began to break down.  Takahashi describes this experience of the crumbling of his assumptions:

“I became a lot less sure of myself.  In other words, I started seeing it like this: that there really was no such thing as a wall separating their world from mine.  Or if there is a wall, it was probably a flimsy one made of papier-mâché.  The second I leaned on it, I’d probably fall right through and end up on the other side.  Or maybe it’s that the other side has already managed to sneak its way inside of me, and we just haven’t noticed.  That’s how I feel.  It’s hard to put into words.” (p.97)

His assumption of a wall of difference between the accused and himself completely broke down when one of the defendants was sentenced to death by hanging.  Takahashi found that he experienced a “deep emotional upset”, resulting in tremors going through his body and the inability to “stop shivering”.  In spite of himself, and his early assumptions about a lack of things in common with the accused, he experienced a deep level of empathy.

There is a famous video made in Demark that explores what we have in common, rather than the ways we are different.  The video, All That We Share, challenges our assumptions about differences and helps to break down the walls of intolerance.

 

As we grow in mindfulness, we can develop increased awareness about our assumptions that build walls between us.  Being mindful of the damage our assumptions can create, leads us to challenge these assumptions and break down the walls that divide us.

Cover image source: Courtesy of hbieser on Pixabay