How to Resolve a Dilemma or Conflicting Polarities as a Leader

Often a leader is faced with resolving a dilemma or deciding between two different options that represent opposite polarities and are supported by different groups of people.  Each of the parties, too, that support opposite perspectives are very ready to highlight the deficiencies of the other party’s perspective and ignore the deficiencies of their own option.  The leader then is confronted with an “either or” situation.  Both options have advantages and disadvantages.

The tendency is for the leader to come down on the side of one option or other because it might appear as the “lesser of two evils”.   But even this solution depends on what priority the leader is assigning to the adverse impacts of the options – for themselves, the opposing groups, for consumers/clients or for the wider community. 

Ginny Whitelaw in her book The Zen Leader suggests that each of us resolves the tension of a dilemma on a very regular basis when we are breathing.  The actions of inhalation and exhalation are polar opposites, and each has advantages and disadvantages.  For example, when we inhale, we can take in oxygen and refresh our blood; when we exhale, we can remove carbon dioxide and relax our body and mind.  Each action – inhale or exhale – when taken to extremes (like holding our breath for too long) can have serious adverse effects on our health and wellbeing.  Neither action is sufficient of itself to sustain life.

Ginny points out that for a leader to lead effectively and in a fearless way, they must move away from “either or” thinking and reframe the issue or problem.  She argues that this involves a flip “from Or to And”.  Ginny suggests that in the tension of a dilemma or opposite polarities lies a creative solution.

How to resolve a dilemma or conflicting polarities

Ginny maintains in her book that the real impediment to moving to the And position (resolving the dilemma), is when a leader or a group becomes locked into one option by overstating the benefits of their solution and highlighting the deficiencies of the opposing solution, while simultaneously underplaying the deficiencies of their own solution and the benefits of the opposing solution.  This occurs frequently in organisational settings when leaders and their managers are engaged in strategic planning involving decisions re product/service offerings, pricing, place of operation, marketing approach or target customers/clients.

Ginny proposes a process she describes as a “paradox map” which has four quadrants that participants can work through to find a solution that encompasses the best of both options, while reducing the downsides of each.  This process entails seeking out the resolution of the tension between opposites by focusing on the And.

My colleague and friend Bob Dick has described a similar process over many years which he calls “option one-and-a-half”.  Bob provides a detailed process for a leader to work with a group to resolve conflicting polarities or opposing positions on an issue or problem.  His group process entails identifying the advantages and disadvantages of each option and then employing a creative group problem solving process and voting to come up with a solution that incorporates the best of each option.

As I was thinking about this challenge of moving “from Or to And”, I encountered a situation where my partner and I were trying to decide how to arrange a meeting with a mutual friend who lived on an island about 45 minutes by sea from our location.  I was strongly of the view that we should take a car across in the car ferry because it was convenient, provided independence and enabled flexibility when we were on the island.   My friend argued that the cost of the car ferry would be exorbitant considering we were only attending a lunch meeting and would not need the flexibility of our own car while on the island. 

After exploring the advantages and disadvantages of each solution we came up with the idea of having our friend travel to a location on the mainland that involved a similar travel time for each of us, reduced the costs for us and fitted in with other reasons our island friend wanted to come to the mainland.  The final solution incorporated the best of both initial, opposing options – reduced cost, flexibility, independence and a bonus of being able to extend an invitation to another mutual friend to join our “catch-up” meeting on the mainland.

Reflection

Being able to flip from an “either-or” position to what Ginny describes as a position of “And“, enables us to resolve dilemmas, reduce conflict and identify creative solutions incorporating the best of opposing options.  Underlying the process involved is the ability to move from a fixed position of “being right” to being able to explore the perspective of the other person or group.  This entails mindful listening and the capacity to be open to alternative perspectives and solutions.  As we grow in mindfulness through meditation, mindfulness practices, reflection and exploration of alternatives, we can develop the necessary self-awareness, self-management and creative capacity to have the openness and curiosity to achieve the personal flexibility required.

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Image by Dirk Wouters from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

How to Go Beyond Just Coping as a Leader

Ginny Whitelaw published a book on The Zen Leader in which she integrates her experience as a senior manager at NASA, a Zen Master and martial arts expert as well as her doctoral study of biophysics and personal experience of life’s challenges and difficulties, including divorce.  She draws heavily on the mind-body connection to provide a pathway for leaders to “lead fearlessly” and in a way that integrates mind, body and spirit.  Her pathway is presented in the form of 10 “flips” which she describes as inverting old ways of thinking through processes of reframing “your sense of self and the world” [imagine “flipping over” an omelette when cooking breakfast!].  Throughout the book, Ginny provides insights, practices, exercises and “takeaways” to help us embed Zen Leadership into our words and actions as a leader. 

From just coping to transforming self and others

The first of the “flips” Ginny introduces is flipping from “coping to transforming”.  For her, coping is reflected in blaming behaviour (blaming others, the system and anything external to oneself), denial or being blind to the reality of a situation and your part in it.  She notes that this unproductive and energy sapping behaviour often has its origins in adverse childhood experiences.  To reinforce this message, Ginny provides an example of a leader who refused to accept performance feedback in coaching sessions but was subsequently able to link his obstructive stance to a childhood trauma. 

Ginny explains that the real breakthrough came with acceptance – acknowledging that the feedback was true, rather than trying to fend it off or rationalise it.  I had a similar experience with a leader that I was coaching who refused to accept the fact that he was defensive, until the fifth coaching session when he acknowledged his counter-productive behaviour flowing from adverse childhood experiences. He unwittingly reinforced the concept of the mind-body connection when he stated that the insight was like a “blow to his stomach”.  As Ginny points out, acceptance replaces anger with joy, “being stuck” with creativity and debilitation with enthusiastic pursuit of solutions to problems and difficulties that previously appeared insurmountable.

Finding the energy to transform self and others

Much of Ginny’s approach is presented within a framework of energy obstruction and release.  For her, leadership is about achieving resonance, both internally and externally. She provides a simple practice to enable energy release and focus when confronted with a problematic or challenging situation.  The practice entails three steps – relax, enter and add value.  The core process is “enter” which draws heavily on Ginny’s deep recognition of the mind-body connection.  Entering entails fully immersing yourself in the situation, including its impact on your thoughts, feelings and bodily sensations. She describes this process as “entering the eye of the storm” and encourages this approach because from there the only path for your energy is “out” – towards transformation of self, others and the situation.  

This transformative approach of “relax, enter and add value” is in line with many mindfulness practices that involve relaxation and grounding, noticing and accepting what is personally experienced and changing the way you think, feel and act in line with the resultant insights.  To strengthen the ability to move beyond just coping to transforming, Ginny provides a further in-depth exercise that enables you to move from problem thinking to opportunity perception and creative resolution.  She also offers an online course titled Lead with Purpose to enable you to realise your best self as a leader and add real value to the world.

Reflection

As Ginny points out, much of the issue of just coping comes from our habituated, unproductive behaviours that flow from our early life experiences.  Entering fully into the problem situation, instead of blocking the realisation of our part in it, creates the possibility for transformation of our self, others and the situation.  As we grow in mindfulness through meditation, mindfulness practices, insight exercises and reflection, we can come to accept our personal blockages to energy release and free up avenues for creative resolution.

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Image by Myriam Zilles from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.