Tag: inclusion

Introducing Compassion into Leadership Development

In the previous post, I discussed the approach of YMCA of USA on how to build mindfulness into leadership development. The principles and strategies for the implementation of this change revolved around a core tenet of patience – moving gradually to insert mindfulness into existing leadership development programs. Wendy Saunders who has focused on compassion for many years identified the cultivation of compassion in the organisation as a more complex change process with some different challenges. This is despite the fact that YMCA is focused on compassionate action within the community and is totally dedicated to diversity and inclusion.

Most organisations today recognise the need for diversity and inclusion. While much progress has been achieved in creating diversity in workplaces, the real challenge has been translating that into compassionate action through conscious inclusion strategies and actions. YMCA of USA recognises that the nature of their organisation’s focus and their worldwide reach makes diversity and inclusion paramount. Their strong commitment in the area is reflected in conscious inclusion practices, including having a “supplier diversity program”.

What are the challenges in embedding compassion into leadership development?

Despite the focus of the YMCA of USA on compassionate action (as the reason for its existence), Wendy found that there were real challenges to integrating compassion into leadership development in the organisation:

  • some staff believed that there was no place for compassion in the workplace – a strong task and outcomes focus challenged the desirability of compassion (a people-focused activity). Resource constraints and the ever-increasing need for YMCA services would cement this belief.
  • others experienced “cognitive dissonance” resulting from what they perceived as decisions and actions by the organisation that were lacking in compassion, e.g. laying off staff.

The concept of compassionate love, the title of Wendy’s personal website, is often viewed as “touchy feely” – an arena where feelings and emotions are more openly expressed to the discomfort of others. Feelings and emotions are often suppressed in the workplace and people have real difficulty openly discussing them – particularly, not wanting to be seen as “soft”. However, the reality is that it takes real courage to show compassion.

Introducing compassion into leadership development

Wendy suggests that, given the nature of the challenges to embedding compassion into leadership development, a central strategy has to be introducing compassion through “conversation and dialogue”. She indicated that at a YMCA retreat attended by 400 people, most people expressed the desire for “more compassion in the workplace”.

Besides making compassion a part of the conversation and dialogue, other strategies include storytelling (making people aware of compassionate action taken by others), discussing the benefits of compassion and the neuroscience supporting it and helping leaders to be aware of the ways to model compassion in the workplace, such as:

  • the way they “see and treat” people in the workplace – overcoming basic attribution errors, including where they judge themselves by their intentions and others by their actions. Associated with this is the need to avoid ascribing a negative label to a person because of a single act or omission on their part
  • being aware of the suffering of others and taking action to redress the suffering e.g. constructive action to support someone experiencing a mental health issue, taking action to overcome a toxic work environment or being ready to explore the factors (external and internal) that may be affecting the work performance of a staff member
  • actively working on addressing their own “unconscious bias” and blind spots that potentially result in decisions that unknowingly cause unnecessary suffering for others
  • providing opportunities to practice compassion meditation and group activities to support meditation practices.

Resourcing compassion in the workplace

Wendy stressed the need to provide resources on compassion to help build the knowledge base of the leaders in the organisation and to engender a commitment beyond a single individual such as the CEO (who can change frequently). Resources include courses, books, videos, podcasts, research articles and presentations/workshops by experts in compassion. She recommended books such as The Mind of the Leader and Awakening Compassion at Work and highlighted the resources on compassion available on her own website.

Wendy also recommends a course that she participated in that really stimulated her longstanding interest in compassion – CBCT (Cognitively-Based Compassion Training) conducted by Emory University. She is continuing her own studies by completing an Executive Masters in Positive Leadership and Strategy. Her thesis will address approaches to compassionate reorganisation and the evidence in terms of positive outcomes for individuals and the organisations involved.

As leaders grow in mindfulness through integration of mindfulness into leadership development, they will be developing the awareness that provides the impetus for compassion. Providing specific strategies to engender compassion in the workplace, such as introducing and supporting compassion meditation, will enable leaders to model compassionate action for others.

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Image by TheDigitalArtist from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Developing Mindful Cities

The Search Inside Yourself Leadership Institute (SIYLI) conducts 2 day mindful leadership courses around the world based on the three pillars of mindfulness, neuroscience and emotional intelligence. Participants in these courses tend to be motivated to practice mindfulness and spread the learning and ideas to various local arenas such as schools, organisations and community settings. There are now movements underway to integrate these initiatives on a local level by developing “mindful cities”.

The Mindful City Project

One of the initiatives designed to aggregate local mindfulness activities is the Mindful City Project established by co-founders Deb Smolensky (CEO), Michelle Spehr and Ellen Rogin. Their approach is based on the three pillars of awareness, compassion (including self-compassion) and generosity. These pillars are underpinned by the knowledge, practices and insights emerging from neuroscience and emotional intelligence research.

In an interview with Jen Arnold, Deb and Michelle discussed their own background and experience with mindfulness and the motivation and purpose for the Mindful City Project. Deb mentioned that she had been introduced to mindfulness at age 10 by her drama teacher who taught his class to use body scan to overcome nervousness. In her twenties, she resorted to meditation to deal with her anxiety attacks.

Deb, Michelle and Ellen each have experience in the wellness arena, with Ellen’s experience focused on financial wellness. They saw the need to help communities to become more connected, collaborative and compassionate – to adopt a holistic approach to enable the whole community to thrive. The Mindful City Project initiative sets out to develop a framework that will enable both a common language and a set of practices (encapsulated in checklists). The aim is to provide education, resources and funding to enable leaders in city communities to progressively develop their own mindful city and to share their relevant knowledge and experience with leaders in other cities.

A beta mindful city project

Deb and Michelle discussed a pilot project in the city of Highland Park Illinois where they are working with three community groups – schools, businesses and public services such as hospitals and the military. A key intervention strategy is the development of a “layered form of education and practices” for each type of participant group.

For example, different seminars are conducted for students, teachers and parents – enabling reinforcement in all directions and exponential growth in the use of mindfulness practices. Schools are provided with a checklist of practice options that they can adopt – the practices covering each of the three pillars. A school, for example, could inculcate the practice of taking a mindful breath when the bell rings and/or instituting mindful pauses in classrooms.

A key pillar of the mindful city project is generosity. Schools can choose the level and breadth of their generosity endeavours, e.g. supporting a charity or adopting a pay it forward program. Deb and Michelle gave the example of a school that raised USD160,000 for childhood cancer.

In developing awareness in businesses, Deb and Michelle stated that they found the foundations for mindfulness already present in organisations in a number of forms:

  • emotional intelligence incorporated in leadership training
  • a focus on “unconscious bias” within diversity and inclusion training

Unfortunately, these mindfulness initiatives are often segregated and lose the opportunity for mutual reinforcement and the synergy that comes from a holistic approach. In the Mindful City Project approach, mindfulness training covers both internal and external elements:

  • internal – emotional intelligence and inner awareness
  • external – compassion and generosity

As people grow in mindfulness through education and mindfulness practices in schools, businesses and homes, the potential exists for leaders to build mindful cities that thrive on connection, collaboration and compassion. The Mindful City Project provides the resources and funding to enable cities to create their desired future.

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Image by Marion Wellmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Developing Inclusion through Mindfulness

In a previous post, I discussed the six core traits of inclusive leadership and acknowledged the role that mindfulness plays in developing inclusion in our thoughts and behaviour.  In this post, I would like to develop this theme further.

Inclusion involves openness and receptivity to what is different and diverse.  It is the foundation of real knowledge, insight and wisdom.  It involves more than being sensitive to diversity but also valuing and embracing it.  So, it entails not only a way of thinking but also a way of being in the world.

Through mindfulness, we can become aware of our implicit biases and emotional responses to people who are different from us.  We are then better able to manage our habituated responses and increase our response ability.

So much of our bias is unconscious and conditioned by our social, cultural, geographical and educational environments and associated experiences.  One way into our biases is through meditation on our emotional reactions to people and situations that challenge our view or perspective of the world.  Our feelings of discomfort can portend our inner bias and raise awareness of our tendencies to exclusivity.

If we can stop ourselves from reacting automatically, breathe deeply and consciously, notice and name our feelings, we can respond more appropriately and, eventually, act in a more proactive and inclusive manner.  If we reflect on the pattern of our thoughts and actions when we meditate, we can isolate negative emotional responses to a particular person or group.  Having identified the stimulus and the nature of our reaction, we are better placed to manage our response.

When we reflect through meditation on our thoughts in particular situations, we can more readily isolate our assumptions and stereotypes and understand how they are impacting our behaviour.  Through this increased self-awareness, we are better able to develop inclusive thoughts and actions.

Research has demonstrated that loving kindness meditation, which typically incorporates self-compassion and compassion towards others, can mitigate unconscious bias.  This approach to developing mindfulness places increased emphasis on similarities and entails expressing desire for increased well-being, happiness, equanimity and resilience for others.  Development of positive intentions towards others builds an inclusive frame of reference and affirmation of diversity.

As we grow in mindfulness, we see our biases in a clearer light, understand their impact on our behaviour and become more open and able to adopt inclusive behaviour.  Developing inclusion in our words and actions can be achieved through mindfulness if we consciously employ meditations that invoke acceptance and inclusion.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of pixel2013 on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Cultivating Inclusive Leadership

Leadership in the future world of work presents many challenges, not the least of these being managing the diversity that will confront leaders. Diversity takes many forms – diversity of markets, of customers/clients, of technologies and of the workforce.

As countries around the world become more strongly interdependent, connected through international trade agreements and treaties, the diversity of issues will expand exponentially.  This is reflected in complex market relationships involving very significant differences in economic, cultural, political and logistical make-up.  Marketing channels differ radically by country and are constantly evolving.

The growing diversity of customers/clients has forced companies and government agencies to become more customer/client-focused in terms of communications, systems, structures and procedures.  Underpinning this responsiveness, is the need for leaders to develop a new mindset that puts the customer at the centre of considerations of policy, strategy, organisational culture, staff training and organisational access.

The emergence of new technologies, such as robots and artificial intelligence, demands that leaders are open to new ideas and ways of doing things and are creative and innovative in the way they create and deliver products and services.

The complex shift in the mix of employees versus contractors and part-time versus fulltime, creates new challenges in terms of workforce management.  Added to this shifting complexity is the need to provide flexible working arrangements, a development accelerated by the availability of emerging technologies.  The growth in an increasingly educated population, with ready access to information globally, also means that leaders will be increasingly dependent on the knowledge and skills of their workforce.  This will demand robust self-esteem and increasing capacity to connect and collaborate.  Concurrent with these challenges is the need to manage increasing generational diversity in the workforce and the related inter-generational relationships and conflicts.

Taking these macro changes into account will demand that leaders develop the capacity for inclusive leadership – the ability to manage the complexity, uncertainty and disruption of the diversity that is growing on every front.

Traits of inclusive leadership

Juliet Bourke and Bernadette Dillon produced an article published by Deloitte titled, The six signature traits of inclusive leadership: Thriving in a diverse new world.  I will discuss each of these six traits and relate them to the diversity issues identified above.

Commitment– according to Bourke and Dillon, research shows that inclusive leadership is more sustainable when it involves a personal commitment to the underlying values of “fairness” and “equity”.  While acknowledgement of the business case for inclusion can encourage leaders to be more inclusive, a commitment of heart and mind is necessary to sustain the desired behaviour.

Courage – it takes courage to challenge prevailing norms, structures and policies in the defence of inclusion.  Going against non-inclusive thinking and behaviour can lead to isolation and conflict and requires a courageous stance over a sustained period.  It also implies vulnerability and readiness to acknowledge our own mistakes and weaknesses.

Cognizance of bias – we all suffer from unconscious bias in our perception of others whether the bias is based on age, sexual preference, culture, economic position or employment status.  Bias leads to words and behaviour that undermine inclusion.  Unconscious bias creates blind spots resulting from a lack of awareness of the hurt we cause through our non-inclusive perceptions, words and actions. Inclusive leadership thus demands both self-awareness and self-management to prevent bias creeping into our actions and decisions. It also entails understanding of, and support for, people who are experiencing mental illness.

Curiosity – inclusive leadership entails openness to, and curiosity about, other ideas and perspectives.  It involves not just recognising differences but also valuing them and learning from them.  Curiosity fuels life-long learning – an essential requirement for inclusive leadership.  Bourke and Dillon argue from their research that inclusive leaders deepened their understanding of diverse perspectives by “asking curious questions and actively listening“.

Culturally intelligent – cultural intelligence has emerged as a critical leadership trait because of the global mobility of the workforce.  Now termed “CQ“, cultural intelligence involves “the capability to relate and work effectively in culturally diverse situations”.   It goes beyond cultural sensitivity and entails sustained interest in cultural diversity, a willingness to learn and adapt in culturally diverse situations and ability to plan for associated inclusive behaviour.

Collaborative – as the world of work changes with considerable rapidity and in unpredictable ways, the need to collaborate is paramount for effective and inclusive leadership.  This involves creating space and opportunities for sharing of ideas and different perspectives by diverse groups and personalities.  Synergy can result from such connections and collaborative efforts. My own research reinforces the fact that collaboration is motivational and engenders engagement, energy and creativity.

As we grow in mindfulness we can develop our emotional commitment to the value of fairness, strengthen our courage and resilience to pursue this commitment, cultivate self-awareness and curiosity and enhance our capacity to collaborate.  Mindfulness then will support our efforts to cultivate inclusive leadership in our own thoughts, words and actions and those of others.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.