Tag: words

Reflective Practices to Facilitate Managerial Mindfulness

In the previous post I discussed managerial mindfulness as an outcome of the Confident People Management (CPM) Program.  This form of mindfulness translates into conscious awareness about the type of team culture the manager is developing through their words, actions, inactions, and time allocation.  The cultural framework developed for the CPM program provides the catalyst for reflective practices incorporated in the program.

The manager’s role in shaping team culture

At the outset of our process of consciousness-raising within the CPM program, we reinforce the view that the immediate manager is the most influential person in shaping the team culture.  We say to our participant managers, “What you say and how you say it; what you do and how you do it; what you omit to do; and what you spend your time on; is shaping your team culture hour by hour, day by day.”  We acknowledge to participants that it is a harsh reality that “they get the team culture they deserve” – that their team culture is a direct result of what they choose to say and do and what they spend their time on.

However, we also explain to the participant managers that they have a set of tools at their disposal which enable them to shape team culture – the tools include congruent behaviour, active listening, setting expectations, positive feedback, and corrective feedback.  We then work with the managers through a series of experiential exercises and reflective practices that enable them to progressively build their awareness of how they are currently shaping their team culture and how they might proceed differently to improve both the productivity of their team and the mental health of their team members.

The cultural framework as a catalyst for developing managerial mindfulness

The CPM program is conducted over four to six workshop days, with the first two workshop days being adjacent and the remaining workshops separated by a month to facilitate practice on-the-job of the acquired skills.  Participant managers also conduct a workplace project (individually or in a team) to implement their learning from the program and gain greater personal insight and self-awareness.  The presentation of the results of their project to co-participants and their managers occurs on the final day of the Program.

The CPM Program offers many opportunities to develop managerial mindfulness through the following reflective practices:

  • Reflection on past experience: Participant managers are asked to reflect individually and in small groups on their experience of being managed by other supervisors/managers.  They then share in the small groups and the plenary group not only about their manager’s behaviour but also the impact that their manager’s words, actions, inaction, and time allocation had on them – on their feelings and their motivation.  This typically leads to a discussion about how workplace culture is shaped by managers – increasing awareness of the impact on team culture of their own managerial behaviour.
  • Exploring intention: Being conscious of your intention in any endeavour is a key element of mindfulness.  The centrepiece of the team culture model is congruence – aligning words and actions.  Participants reflect individually in writing on what kind of culture they are intending to create and how congruent their words, actions, inaction, and time allocation are with this intention. 
  • Debriefing experiential exercises: During the workshops, participant managers undertake experiential exercises focused on the elements of the team culture model – setting expectations, active listening, positive feedback, and corrective feedback.  They then reflect on the exercise in their group and share insights with the plenary group. This process facilitates the development of reflection-on-action.
  • Reflection on workplace practice: At the end of each workshop, participant managers are asked to consciously practise several skills in their workplace with their intact team during the intervening period between workshops.  Each new workshop begins with a small group-based reflection exercise.  The results of their reflection-on-action is shared with the larger group.  This often stimulates vicarious learning amongst the broader group.
  • Presentation of action learning project:  Participants are asked during their presentations to share what they set out to do, what outcomes they achieved (intended and unintended) and what they learnt through the program and their project.  This reflective process helps individual participants to make explicit their implicit learning.

Reflection

My co-facilitator and I have observed that the frequent practice of reflection-on-action during the CPM Program tends to cultivate the capacity to reflect-in-action, a process that involves being fully present on purpose.  As participant managers undertake reflective practices within the Program, they progressively develop the insights and skills of managerial mindfulness, awareness of how they are shaping team culture in the moment through their words, actions, inaction, and time allocation.  As they grow in mindfulness, the managers are more in tune with their staff, better able to be present when interacting and more open to influence and the development of staff agency.  This, in turn, contributes to the development of a productive and mentally healthy culture.

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Image by Evgeni Tcherkasski from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Managerial Mindfulness

Over the past 12 years, I have been co-facilitating a longitudinal, action learning program for managers.  The initial program, Practical People Management, was developed by my colleague Julie Cork and Mike Nelson in 2004 to address the issue of poor-quality supervision that was negatively impacting the health of public servants.  Over time, different components such as managing change and managing generational differences were added to the content of the program resulting in a loss of coherence.

When Julie and I started working together, we began to pool our ideas, concepts, models, and experiences and repurposed the program as Confident People Management (CPM).  A key element of this change was the introduction of a cultural change framework to integrate the components of the program.  

We also became more conscious of the role the program played in assisting managers to create both a productive and a mentally healthy workplace.  As we explored the writings and research on mental health in the workplace, we became increasingly aware of the role that mindfulness could play in helping managers to develop self-awareness and self-regulation and to facilitate development of a workplace culture conducive to the positive mental health of their employees.

Action learning, mindfulness, and mental health in the workplace

We were conscious that the research on mindfulness demonstrated that developing mindfulness was conducive to positive mental health in the workplace and elsewhere.  We were confident that action learning also contributed to a mentally healthy workplace. So, I undertook research to identify what were the factors (active ingredients) that enabled both action learning and mindfulness to contribute to positive mental health in the workplace.

In a book chapter I wrote on the topic, Action Learning and Mindfulness for Mental Health in the Workplace, I explained how action learning and mindfulness are complementary and mutually reinforcing as they have the common intermediate goals of developing “self-awareness” and “agency” , both of which are conducive to positive mental health in the workplace.

Our initial efforts to incorporate mindfulness concepts and practices into the Confident People Management (CPM) Program involved adding a mindfulness session to the program content.  However, for various reasons, including time restrictions, this did not have the traction we had hoped for.

As we reflected on the CPM Program and its development, we began to reframe our facilitation processes as “consciousness-raising”.   More recently, in our lag time because of Covid-19, I have come to conceptualise a core outcome of the program as developing “managerial mindfulness”.

Managerial Mindfulness

Drawing on the definition of mindfulness proposed by Jon Kabat-Zinn, I have developed a definition of Managerial Mindfulness as follows:

Managerial mindfulness is the awareness that arises when a manager pays particular attention, in the present moment, on purpose, to the impact they are having on the culture of their team.  This involves consciousness about the impact, positive or negative, that their words, actions, omissions, and time allocation have on the development of a productive and mentally healthy workplace. Managerial mindfulness is developed through openness, curiosity, and a commitment to reflective practice.

Over time, we have incorporated a range of reflective practices into CPM that facilitate the development of managerial consciousness by participant managers.  Some of these processes are integral to an action learning approach, others involve strategic questioning around the manager’s role in shaping team culture.

Reflection

Both action learning and mindfulness contribute to positive mental health.  However, in any given context, mindfulness practices can take on different forms.  Within the context of the CPM program, experiential learning and on-the-job practice, combined with reflective practice, enable participating managers to grow in mindfulness.  As they develop and enhance their managerial mindfulness, they can more consciously and effectively develop a workplace culture that builds both productivity and positive mental health.  They become acutely aware of the impact of their own words, actions, inaction, and time allocation in shaping their team culture.

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Image by John Hain from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Reduce Resentment through Reflection

In previous posts I provided meditations to deal with the thoughts and judgments associated with resentment and the feelings precipitated by the words and actions that you are resentful about. Sometimes resentment runs so deep and is aggravated by other intense emotions and/or related events, that it is difficult to sustain your focus during a meditation. Some relatively isolated event could even surface resentment that has lain dormant for many years. You might find that your emotions are so stirred up and your related thoughts so rapid or random, that meditation is extremely difficult.

One way to overcome these difficulties is to combine reflection with journalling – in other words, writing or keying responses to a series of reflective questions. The very act of writing down or keying up your responses to these questions enables you to get your thoughts “out of your head”, understand what you are thinking and why, name your feelings and begin to view the conflicted situation from the perspective of the other person. There is nothing like empathy, putting yourself in the other person’s shoes, to dissipate resentment.

In the following sections I offer a series of reflective questions covering a range of topic areas related to unearthing and reducing resentment. If a question or series of questions do not resonate with you at this point in time, do not worry about it or try to force a response – just move on. Sometimes it takes only one question to break down the wall of resentment.

Reflections about events that resurface your resentment

  • What was the catalyst for the re-emergence of your resentment? Was it a specific event, news report, social media comment or interaction with, or sighting of, the other person involved?
  • What was your behaviour when the catalyst occurred? Did you spend your time talking to others, recalling the precipitating event from the past and intensifying your agitation by re-telling the story? If it was an interaction or sighting, did you express your anger, act curtly towards the other person or avoid them entirely for fear that either you or they would act inappropriately?
  • Are there other external events or interactions that reinforce or intensify your feelings? For example, the precipitating event in the past may have involved misrepresentation of facts and/or false accusations. Untruths or misrepresentations reported in the press or false accusations made about another person on social media, may intensify your feelings of resentment (even though the misrepresentation or false accusation reported may have limited direct impact on you).
  • Do you experience a desire for revenge – wishing some misfortune for the other person?

Reflections about the initial, precipitating event or interaction

  • What was the initial precipitating event or interaction? What actually happened? Sometimes just recalling the situation may diffuse your resentment because, in the light of hindsight, the issue may seem so trivial now. Alternatively, being accurate about what actually happened, not your interpretation of the event or interaction (nor your assumptions about the other person’s motivation), can help you become more clearly focused on your thoughts, judgments and residual feelings.
  • What was the impact of the initial event/interaction for you? What happened as a result? How did you feel at the time – embarrassed, angry, defensive, distracted, antagonistic? Did you have a strong sense of injustice, unfairness or dishonesty? Did insensitivity from the other person compound your feelings of hurt and resentment?
  • What identity issues were playing out for you? Was your integrity unfairly challenged? Was there a baseless claim that created a situation where you had to publicly defend yourself? What impact did the event/interaction have on your personal and/or professional reputation? How did it impact your sense of self and achievement of your purpose in life?

What sensitivity on your part was aroused by the precipitating event/interaction?

  • Is there anything in your early family experience that made you particularly sensitive about what happened during the precipitating event/interaction? Did you feel abandoned, criticised unjustly, neglected (your needs not being met), isolated, unsupported or abused? How did these feelings tap into any prior experience? Did the event/interaction uncover what was a “blind spot” for you?
  • Were your words and actions at the time disproportionate to what the other person said or did? Did your response highlight a particular personal sensitivity?
  • What judgments have you formed about the other person? Do you consider the other person thoughtless, lazy, dishonest, ungrateful, mean, disrespectful or revengeful? Do you believe that they would lie under any circumstance or that they believe “the end justifies the means”? Do you think they are a freeloader or that they trade on their family/business name? What do these thoughts/judgments say about your own values?
  • What assumptions have you made about their motivation? What is the basis for these assumptions? What do these assumptions say about you and your goals? Are you a competitive person?

Reflections from the perspective of the other person

There are several ways to explore the perspective of the other person. Here are three areas for reflection to gain a better understanding of what it all meant for them.

How they experienced the precipitating event/interaction – their concerns, feelings and identity issues

  • What happened for the other person in the initial interaction/event? Did they consider themselves exposed, threatened, embarrassed or under attack? Were their words and actions designed to achieve self-protection? What potential loss could they have faced in the situation? Were they trying to “save face”? [Tim Dalmau, when explaining the perspective of NLP, stated that the starting point for understanding others is to realise that “their behaviour, however self-defeating, is self-caring”]
  • How do you think the other person felt? They may have felt locked in, unable to think of another way out of their dilemma. They could have felt vulnerable, insecure or exposed. They may have felt that they had failed in some respect. They could have been experiencing non-specific anger and lashed out at the first person they interacted with. They could have been depressed, anxious and wary. What feelings do you think could have been at play for them?
  • What identity issues were involved for the other person? How were they trying to protect their sense of self-worth? What was at stake for them in terms of their sense of competency, their perception of their own goodness and self-assessment of their lovability?

Pressures and stresses experienced by the other person

  • What kind of stress was the other person experiencing? Did they have marital/relationship problems, financial difficulties, job insecurity, illness in the family or personal ill-health? Did they have a carer role?
  • Were there parental pressures, peer perceptions or social/work expectations at play for them? Were they just modelling the behaviour of their hierarchy? Was parental acceptance and financial support dependent on their achieving “success”? – a conditional parental love? What would happen to them if they were cut adrift by their parents and/or left without social support? How would they cope mentally if their external source of self-definition was removed? Did they grow up in a family where there was no moral compass or a morality dependent on what was needed to achieve a desired outcome?

Putting yourself in their place – empathy and forgiveness

  • In what way were their words and actions designed to be “self-caring”?
  • Have you ever engaged in the same behaviours that you ascribe to the other person? Empathy and compassion flow from honesty with yourself – if you maintain the “moral high ground”, despite evidence to the contrary, then you will have real difficulty in being empathetic towards another person.
  • Can you forgive yourself for your own behaviour during the precipitating event and, subsequently, when you have “maintained the rage” and indulged in resentment? Self-forgiveness may take a long time to achieve and repeated attempts at a forgiveness meditation.
  • Are you able to forgive the other person? Forgiveness is easier when you have built up your understanding of the other person and their actions.

Turning intention into action

You might intend to be less resentful, but how are you going to put this intention into action? There are four questions that can help you in this process of translating intention into action:

  • What are you going to do more of? – e.g. reflecting on what it meant for the other person and what are their driving forces/influences (trying to understand their perspective in all its elements – thoughts, feelings, consequences, identity issues).
  • What are you going to do less of? – e.g. this could be less re-visiting of the precipitating situation and/or less negative judging of the other person’s behaviour.
  • What are you going to stop doing? – e.g. telling other people your side of the story and/or “bad mouthing” the other person (elicits support and sympathy for your perspective and reinforces your resentment).
  • What are you going to start doing? – e.g. approach the other person with an open mind and heart.

I am not suggesting that overcoming resentment is easy – but reducing resentment is possible with persistent effort, e.g through the suggested meditations and reflections. Resentment is typically a very strong emotion that is deeply rooted in our psyche and held in place by our assumptions. Unless resentment is tackled, it can eat away at you and lead to physical and psychological health problems. It is important to chip away at resentment, to dig up its roots and to break down the walls that it creates. Persistent personal work will lead to lasting results.

As we grow in mindfulness (particularly inner awareness) through meditation and reflection we can gradually reduce our resentment and develop self-forgiveness and forgiveness for others. Compassion grows out of a deepening understanding of the other person.

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Image by FarfOuille from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.