Confident People Management – Grow Mindfulness

Gratitude – a Reflection

In my last post I wrote about simple gratitude exercises. There was one in particular that resonated with me – reflecting on your day. As a result, I reflected on a specific event that occurred the day before. It was a cafe meeting I had with two of my colleagues. Reflecting on this event brought home to me how much I take for granted in my life. I will share my reflections about my gratitude for this interaction in the following post.

Gratitude for colleague 1 – occasional colleague

I last worked with this colleague about six months ago. Despite this elapsed time, I found we virtually took up the conversation “where we left off”. I often marvel at how this occurs – when you are with real friends, you seem to be able to resume “where you left off” even after 6 months, a year or even many years – it’s almost as if you communicate in the ether over time, even when you are going your separate ways.

Underlying this ease of conversation, is a common value system and belief about the inherent goodness of people. In our case, it also relates to an approach to organisational consulting which sets a lot of value on respecting people and seeking to create positive, productive and mentally healthy organisations. It is a rich source of support when you have a colleague, however occasional, that you can relate to so easily and share a common paradigm about people and organisations. I am very grateful for this rich relationship, developed more than three years ago, which has provided me with such professional support.

Gratitude for colleague 2 – weekly collaborator

Over more than a decade now, I have worked weekly with a colleague with whom I collaborate on manager/executive development and organisational reviews and development. While we may not be working specifically with a manager or organisation all the time, we are regularly sharing resources, planning workshops or interventions, reflecting on our activities and following up with clients.

We have in common a shared set of values which among other things encompasses working continuously to develop mentally healthy organisations. We do this through the Confident People Management Program (CPM), a longitudinal, action learning program we conduct with managers and executives in Government agencies throughout the State. In all, we have worked with over 2,000 managers in the past decade or so.

Additionally, we have undertaken organisational interventions at the request of clients who want to increase leadership effectiveness, undertake collaborative strategic planning, develop a positive and productive culture, heal divisions or act on aspects of organisational life identified by managers and/or staff as unsatisfactory.

My colleague has the contacts, the persistence and energy to generate this work – and I regularly express appreciation for this collaborative work and the rich experience and learning that this provides (not to mention the revenue involved also).

I appreciate her courageous commitment to her values and willingness to challenge others when their words and actions do not align with their stated values. Associated with this is the readiness to question her own words and actions through ongoing reflection. This personal commitment to continuous improvement in herself and others is foundational to the success we experience in engaging managers and organisations. It is underpinned by her absolute commitment to meet the needs of our clients, whether they are individuals, groups or organisations as a whole.

There is also an underlying courage and willingness to “have a go” and try something different which is both refreshing and encouraging and has taken us into consulting realms and activities that I thought would not eventuate. This is the inherent developmental aspect of our professional relationship, as we stretch our boundaries to meet the needs of our clients – managers and organisations.

I appreciate too that my colleague does not have “ego” investment in any of the processes we plan for our manager development or organisational intervention activities. This makes it so much easier to plan, explore alternative options, experiment and change course mid-action. It also facilitates the ability for collaborative reflection on action as well as in-action.

I am grateful that our relationship has been built on complementary skills – with my colleague contributing a unique depth of understanding of our public sector clients and their history as well as endless contacts. My contribution focuses on process design and our collaboration has developed my process design skills and provided the support/opportunity to explore new processes and embed different processes into our manager development activities and organisational interventions. We also share a common understanding of group and organisational dynamics and a commitment to action learning and the values that underpin this approach to manager and organisational development.

Underlying all this however, is a common set of values around respecting and valuing people and seeking to facilitate the development of mentally healthy organisations where executives, managers and staff can develop themselves and their organisations. We often describe our work as “enabling organisational participants/groups to have the conversations they should be having”- whether that is managing upwards, sharing values, planning together, resolving conflicts or building each other’s capacity and capability.

I have worked with many colleagues over more than forty years of educating and consulting, and it is rare indeed to have a colleague who brings so much to a professional relationship, who values the relationship above self-interest and is willing to collaborate in the very real sense of the word. My reflection on this cafe meeting brought home to me how much I value this ongoing professional relationship and all that it has enabled me to undertake and achieve. For this, I am very grateful, but I realise how much of this richness I take for granted. Reflecting on various professional experiences with my colleague is a catalyst for this expression of gratitude.

As we grow in mindfulness, we learn to take less for granted and grow in appreciation for the many people and things that enrich our lives. Reflection really aids the development of this sense of gratitude. Through reflection we come to see what others have contributed to our wellness, growth, mental health, sense of accomplishment and happiness. In relationships we can become who we are capable of being. Ongoing reflection helps relationships, professional and otherwise, to develop and grow richer. There is so much about reflection that underpins gratitude. Being mindful helps us to reflect, just as reflection contributes to our development of mindfulness and the associated internal and external awareness.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of johnhain on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Mindfulness for Self-Regulation

Over the past few months, I have been conducting manager development workshops with my colleague as part of an action learning program for public sector managers. The program, called Confident People Management (CPM), is skill-based and focuses on developing skills to enable managers to build a productive, mentally healthy workplace culture.

In a recent workshop, two of the participating managers identified issues in their approach to management that related to the need to develop self-regulation. I will describe each of these issues in turn and discuss how mindfulness could help each manager to develop self-regulation to deal with their particular managerial issue. The names will be changed to respect the privacy of the individuals involved.

Self-regulation for a racing mind

An integral part of the four-month, manager development program is the workplace practice of skills learned in the monthly workshops. Each workshop begins with a shared reflection on this workplace practice – what was attempted and what outcomes, intended and unintended, were realised.

John reported that he had been practising active listening in the workplace. However, the biggest impediment to his effective listening was his racing mind. Each time someone he was talking to mentioned an issue, John’s mind would automatically start racing, filling his head with ideas and solutions. He found that he could not stop this mental activity and it got in the road of his active listening.

John could learn to still his racing mind by practising a form of narrow awareness such as mindful breathing. There are two key elements of mindful breathing that would help John with self-regulation, the focus on breath and the practice of continuously returning to this focus when thoughts arise.

With mindful breathing, awareness of breath becomes the anchor of the meditation practice. Each time a thought arises, it is allowed to float to the surface like a bubble that eventually bursts. Each thought is noticed but not entertained, and during the meditation the participant develops the discipline of continuously returning to the primary focus of breathing. This anchoring, through focused awareness of breath, builds the capacity for self-regulation for a racing mind.

Self-regulation for the management of triggers

Another participant, Mary, expressed the issue of being constantly triggered in the workplace and finding herself becoming irritated and angry. The management of negative triggers is an important skill for a manager in the workplace because they need to model appropriate behaviour and not become the victim of their uncontrolled impulses.

Mary explained that certain triggers led to physical signs of agitation such as tightness in her chest and shoulders and overall tension in her body. She was able to identify the bodily manifestation of her heightened, negative emotions as well as the inappropriate behaviour that this led to, such as angry words and an aggressive stance.

What would help Mary to manage her response to these negative triggers would be the practice described as S.B.N.R.R. in a previous post. This practice would enable Mary to develop more appropriate responses to the negative triggers. The process involves stopping (delaying a response), breathing deeply (to gain control), noticing tension points in the body (to release the tension), reflecting on any pattern in the triggers (to better understand why she is triggered by particular words and/or actions) and responding in a more appropriate way (to gradually increase her response ability).

As managers grow in mindfulness through appropriate meditation practice (such as narrow awareness and S.B.N.R.R.), they can develop self-regulation to deal with issues that would otherwise derail their management of people and the development of a productive and mentally healthy workplace.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of ernestoeslava on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Action Learning, Mindfulness and Mental Health in the Workplace

Over the past few months I have been exploring the linkages amongst action learning, mindfulness and mental health. I have found that action learning and mindfulness are complementary and enable the development of an organisational culture that is conducive to mental health. The image above represents my current conceptualisation of the relationships amongst action learning, mindfulness and mental health.

Mental illness in the workplace

The pressures of modern life have led to the increasing incidence of people in the workplace suffering from mental illness. This is compounded by the increase in the number of narcissistic managers. My own experience of consulting to organisations over many years has highlighted for me the urgency of taking action in the area of mental health in the workplace.

One particular consulting experience involved helping a manager and their group to become more effective. The senior manager exhibited high levels of narcissistic behaviours and the middle manager – while sincere and very conscientious – lacked self-awareness and interpersonal skills. This workplace environment was toxic for the mental health of all involved, including myself as a consultant.

Action learning and toxic work environments

In the course of my research and work as an organisational consultant and academic, I came across an action learning intervention in an educational context in South Africa that addressed the mental health issues resulting from a toxic workplace. This doctoral study has been published in article form and is described in my post on overcoming a toxic work environment through action learning.

Around the same time, I had the good fortune to study another doctorate that addressed the trauma experienced by midwives in a hospital in New Zealand. This research used action learning to change the culture from a punitive one to a culture that supported health professionals suffering trauma, reduced the impact of the traumatic event and enabled them to be more resilient in the face of the trauma experience. I discussed this case in my blog post on agency through action learning.

Creating a mentally healthy workplace through action learning

Reflecting on these two studies about action learning and toxic workplaces raised my awareness of the positive mental health implications of the action learning-based, manager development that I had been conducting with my colleague, Julie Cork, over more than a decade. I came to conceptualise that manager development program as creating a mentally healthy workplace through action learning. The perception of this program as developing a culture conducive to mental health in the workplace was reinforced by a report by two lawyers titled, Mental Health at Work.

When facilitating the Confident People Management (CPM) Program with Julie, we have the participating managers identify the characteristics of their worst and best managers. Then we ask them to identify their feelings when working for the best managers and then when working for the worst managers. Over more than a decade there has been almost unanimity over more than 80 programs in terms of the relevant managerial characteristics and the resultant feelings of subordinate staff. This is independent of whether the participants are from the capital city or regional areas and does not differ substantially amongst participants of different occupations and professions – whether the participants are police officers, doctors, lawyers, scientists, mental health professionals, nurses, hospital managers or public servants engaged in child safety, accounting or marketing roles. Participant managers know intuitively what managerial behaviours are conducive to mental health and what are injurious. We set about in the CPM to develop the characteristics of “good managers” in the program.

Mindfulness and mental health in the workplace

The research supporting the positive impact of mindfulness on mental health and its role in overcoming mental illness is growing exponentially. The ever-growing research base in this area led to The Mindfulness Initiative in the UK and the creation of the Mindfulness All-Party Parliamentary Group (MAPPG).

The benefits of mindfulness for mental health in the workplace were then documented in two very significant reports, Mindful Nation UK and Building the Business Case for Mindfulness in the Workplace. I have discussed this proactivity in the UK and the associated reports in a post, The Mindfulness Initiative: Mindfulness in the Workplace.

The Mindful Nation UK report incorporates feedback from the Trade Union Congress (TUC) which argues strongly that mindfulness alone will not solve the problems of toxic work environments. They contend that organisations need proactive interventions (not just isolated mindfulness training) to ensure that organisational culture is conducive to employee well-being. I have argued that action learning is an intervention that can develop a culture conducive to mental health.

In my discussions I take this conclusion one step further by contending that action learning and mindfulness are complementary and contribute to mental health through the development of agency and self-awareness.

Action learning and mindfulness as complementary interventions.

Reflection is integral to action learning and some mindfulness practices rely on reflection on events and personal responses to build awareness. I have discussed the similarities and differences in these reflective practices within the two approaches in a post titled, Mindfulness, Action Learning and Reflection.

Elsewhere, I have shown how action learning can contribute to the development of mindfulness through “supportive challenge”, mutual respect, equality and “non-judgmental feedback”. This discussion is available in a blog post, titled Developing Mindfulness Through Action Learning.

After discussing the complementarity between action learning and mindfulness, I wrote a reflection on the previously mentioned action learning intervention designed to change a toxic work environment in an educational setting. In this reflection, I discussed how mindfulness training could have helped the participants to exercise more fully the responsibility that came with agency. In a subsequent post, I looked at how mindfulness expands our response ability.

In a further reflection on both the doctoral studies mentioned above, I highlighted the capacity of mindfulness to break through the “conspiracy of silence” about mental health in organisations and to strengthen both self-awareness and resilience.

The complementarity betwen action learning and mindfulness in terms of developing a culture conducive to mental health comes into sharper focus when we consider the contribution of each to “agency” and “self-awareness” in the workplace.

Action learning and mindfulness develop agency in the workplace

Drawing on the work of Tali Sharot, author of The Influential Mind, I have shown how agency is a necessary prerequisite for mental health in the workplace. I have also explained how action learning can contribute to both employee agency and managerial agency. One of the things that stop managers from providing employees with agency (control over their work environment and the way their work is done) is fear of loss of control. Mindfulness enables a manager to overcome this fear, provide agency to employees and grow their own influence in the process.

I contend further that mindfulness enables agency to be sustained in the workplace for both managers and employees. Managers are better able to realise their potential by “letting go” and enabling employee agency. Employees, in turn, build their capacity to take up the agency provided through their own pursuit of mindfulness. “Sustainable agency” is an organisational condition that provides a nurturing environment for managerial and employee growth and for the mental health of all concerned.

Action learning and mindfulness develop self-awareness in the workplace

When you look at the underpinning philosophy of both action learning and mindfulness you find that both actively work towards achieving self-awareness by removing the blindness of false assumptions, unconscious bias, prejudice, and self-limiting “narratives”.

Action learning and mindfulness can thus act together to build self-awareness, a precondition for mental health. In the process, they provide the payoff from self-awareness in terms of increased responsiveness, creativity and self-management. Action learning and mindfulness also enhance self-awareness by encouraging us to admit what we do not know.

As managers grow in mindfulness through mindfulness practices they are better able to contribute to action learning and to build a culture that is conducive to mental health. Mindfulness helps both managers and employees to develop deeper self-awareness and to build their capacity to take up the agency provided, thus leading to a more sustainable organisational capacity for agency.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.