How to Resolve a Dilemma or Conflicting Polarities as a Leader

Often a leader is faced with resolving a dilemma or deciding between two different options that represent opposite polarities and are supported by different groups of people.  Each of the parties, too, that support opposite perspectives are very ready to highlight the deficiencies of the other party’s perspective and ignore the deficiencies of their own option.  The leader then is confronted with an “either or” situation.  Both options have advantages and disadvantages.

The tendency is for the leader to come down on the side of one option or other because it might appear as the “lesser of two evils”.   But even this solution depends on what priority the leader is assigning to the adverse impacts of the options – for themselves, the opposing groups, for consumers/clients or for the wider community. 

Ginny Whitelaw in her book The Zen Leader suggests that each of us resolves the tension of a dilemma on a very regular basis when we are breathing.  The actions of inhalation and exhalation are polar opposites, and each has advantages and disadvantages.  For example, when we inhale, we can take in oxygen and refresh our blood; when we exhale, we can remove carbon dioxide and relax our body and mind.  Each action – inhale or exhale – when taken to extremes (like holding our breath for too long) can have serious adverse effects on our health and wellbeing.  Neither action is sufficient of itself to sustain life.

Ginny points out that for a leader to lead effectively and in a fearless way, they must move away from “either or” thinking and reframe the issue or problem.  She argues that this involves a flip “from Or to And”.  Ginny suggests that in the tension of a dilemma or opposite polarities lies a creative solution.

How to resolve a dilemma or conflicting polarities

Ginny maintains in her book that the real impediment to moving to the And position (resolving the dilemma), is when a leader or a group becomes locked into one option by overstating the benefits of their solution and highlighting the deficiencies of the opposing solution, while simultaneously underplaying the deficiencies of their own solution and the benefits of the opposing solution.  This occurs frequently in organisational settings when leaders and their managers are engaged in strategic planning involving decisions re product/service offerings, pricing, place of operation, marketing approach or target customers/clients.

Ginny proposes a process she describes as a “paradox map” which has four quadrants that participants can work through to find a solution that encompasses the best of both options, while reducing the downsides of each.  This process entails seeking out the resolution of the tension between opposites by focusing on the And.

My colleague and friend Bob Dick has described a similar process over many years which he calls “option one-and-a-half”.  Bob provides a detailed process for a leader to work with a group to resolve conflicting polarities or opposing positions on an issue or problem.  His group process entails identifying the advantages and disadvantages of each option and then employing a creative group problem solving process and voting to come up with a solution that incorporates the best of each option.

As I was thinking about this challenge of moving “from Or to And”, I encountered a situation where my partner and I were trying to decide how to arrange a meeting with a mutual friend who lived on an island about 45 minutes by sea from our location.  I was strongly of the view that we should take a car across in the car ferry because it was convenient, provided independence and enabled flexibility when we were on the island.   My friend argued that the cost of the car ferry would be exorbitant considering we were only attending a lunch meeting and would not need the flexibility of our own car while on the island. 

After exploring the advantages and disadvantages of each solution we came up with the idea of having our friend travel to a location on the mainland that involved a similar travel time for each of us, reduced the costs for us and fitted in with other reasons our island friend wanted to come to the mainland.  The final solution incorporated the best of both initial, opposing options – reduced cost, flexibility, independence and a bonus of being able to extend an invitation to another mutual friend to join our “catch-up” meeting on the mainland.

Reflection

Being able to flip from an “either-or” position to what Ginny describes as a position of “And“, enables us to resolve dilemmas, reduce conflict and identify creative solutions incorporating the best of opposing options.  Underlying the process involved is the ability to move from a fixed position of “being right” to being able to explore the perspective of the other person or group.  This entails mindful listening and the capacity to be open to alternative perspectives and solutions.  As we grow in mindfulness through meditation, mindfulness practices, reflection and exploration of alternatives, we can develop the necessary self-awareness, self-management and creative capacity to have the openness and curiosity to achieve the personal flexibility required.

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Image by Dirk Wouters from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Can Your Experience Compassion Fatigue?

Kelly McGonigal in her presentation for the Mindful Healthcare Summit challenged the widely held belief that you cannot experience compassion fatigue. Many people contend that compassion fatigue does not occur because the heart is capable of endless kindness and love for others. Kelly maintains that motivation and goodness of heart are not sufficient to prevent the depression and burnout that can result from compassion fatigue. She asserts that compassion has to be supported by adequate self-care if it is to be sustained.

Compassion and the stress response

Kelly argues that compassion is like the stress response when viewed physiologically. Compassion floods the body with hormones such as dopamine and marshals the body’s energy to relieve the suffering of others. However, while this can be very energising and exciting in the short term, compassion takes its toll in the longer term both bodily and mentally, as we do not have endless physical and mental reserves.

The possibility of compassion fatigue can be increased where a helping professional or carer experiences vicarious trauma or moral distress – the latter being defined as being required to do things that clash with a person’s values or moral perspective, a frequently occurring ethical dilemma within the medical profession.

Compassion fatigue

Kelly suggests that compassion fatigue occurs when a person lacks the energy and resources to pursue their motivation to care in such way that it achieves personal satisfaction (activates the reward system). Outcomes achieved fall short of personal expectations and/or the expectations of others, despite the strength of the caring intention. The compassionate person feels exhausted and feels that the more they give the less they experience satisfaction – the gap between input of energy/time and the expected satisfaction increases, leading to burnout. The depletion of energy and satisfaction could be the result of factors outside the helper’s/carer’s control – such as structural blockages, breakdown in information exchange, overwork or under-resourcing.

Compassion needs nourishment

One of the issues that exacerbates the problem of compassion fatigue is the belief in the endless capacity of an individual to be compassionate through the goodness of their heart or the purity of their intentions. As a result of this false belief, helpers/carers fail to take the necessary actions to nourish themselves (and their compassionate action) and/or are reluctant to accept compassion extended to them by others.

Personal nourishment can take many forms – getting adequate sleep, meditation (especially self-compassion meditation), listening to relaxing/inspiring music, prayer (whatever form it takes) or drawing strength and healing from nature. It also requires an openness to receiving compassion from others – challenging false beliefs such as “no one else can do this”, “I will be seen to be weak if I accept help from others”, “I really shouldn’t pander to my own needs by having that short break or having a reasonable period for lunch”, “I can’t afford to become dependent on others for assistance”. Additionally, positive social connection– to offset the tendency to withdraw under extreme stress– is a critical source of self-nourishment.

As we grow in mindfulness through meditation our awareness of others’ suffering and our motivation to help are heightened. The capacity for compassionate action is not limitless and needs nourishment. Central to this nourishment is self-compassion.

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Image by DarkWorkX from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.