Tag: language

9 Strategies for Managing Cynicism and Negativity in Your Work Team

Negativity and cynicism can develop in a team and become contagious leading to a toxic work environment.  Rollin McCraty, PhD, in his online Heart Science Course maintains that attitudes such as cynicism and negativity, along with challenging emotions like anger, resentment and anxiety, deplete energy – they drain energy and lead to loss of motivation and productivity. 

Rollin explains that neuroscience has demonstrated that these challenging emotions have a direct negative impact on people’s physiology – impacting heart rate, the nervous system, blood pressure and overall performance.  In contrast, research in relation to positive emotions such as appreciation, gratitude and compassion shows clear physiological and psychological benefits.

There can be many factors that contribute to the development of negativity or cynicism in a work team.  An individual who is constantly complaining can affect the attitudes of those around them, even sucking the manager into their negativity.  Individuals can express negativity because of adverse prior experiences in an organisation or because of a current personal problem that is pervading their thinking and perspective on life.  A team may become negative when they have experienced a series of unbroken promises on the part of a manager and be increasing cynical when they have been “over-sold” on the benefits of an organisational or system change.

It is worth noting, however, that some degree of scepticism can be good for a team – so that a team does not just accept what they are told without some evaluation or critique.  However, individuals who constantly play the “devil’s advocate”, are cynical or negative can drain the energy of the team and frustrate the manager.  People who complain endlessly or engage in passive aggressive behaviour whenever change is proposed can become a contagious negative force if their negativity and/or cynicism is left unaddressed.

Strategies to address negativity and cynicism in a team

Managers often feel powerless in the face of negativity and cynicism or when confronted with team members who are constantly pessimistic.  Doing nothing is not an option as these kinds of behaviours only become more pervasive and disruptive without proactive intervention by the manager.  However, there are strategies that can be employed to address the negative impacts of such behaviour.

1.Set expectations collaboratively

Managers can engage staff in the process of defining values and identifying the behaviours that give effect to the desired values.  This collaborative process builds a sense of agency and lays the foundation for a strong, positive culture.  A manager can include “positivity” as a desired value of a team and introduce “unwritten rules” or norms that give expression to this value.  

2.Call the behaviour

If an individual persists in behaving negatively and obstructively, it is critical to address their behaviour directly and privately in a one-on-one conversation.  This should be up-front, stating exactly what behaviours are inappropriate as well as their negative impact on the team. It should also be done at a time when the manager is calm and in control, not when they have developed a “head of steam” as a result of allowing their frustration to reach boiling point before they act.   Early intervention is important once the manager has laid out the team’s groundrules and explained behavioural expectations of team members.  During the feedback session, it is important for the manager to engage in empathetic listening once the inappropriate behaviour is addressed.

3.Avoid negativity or cynicism in your own words and actions

Managers need to monitor their own behaviour and avoid expressing negativity or cynicism in relation to what is going on in an organisation such as system or structural change, appointment of senior management or changes in policy or direction.  Staff continually observe a manager’s words and actions and take their cue from what the manager says and does.  A manager who continually expresses negativity or cynicism, will generate a negative environment and then have to deal with a toxic culture that undermines their efforts to develop a productive and mentally healthy workp0lace.

4.Monitor your language

It is so easy to fall into the habit of making statements like, “I wish it was Friday” or “I can’t wait till the weekend” – everybody does it.  However, these statements communicate dissatisfaction with the present moment and the immediate work environment.  They unconsciously give staff messages that the workplace is not enjoyable or that the manager resents being there.   They can contribute to a negative environment, rather than one that is positive and based on appreciation of what is good about being employed in the particular workplace.  Jake Bailey who was diagnosed with cancer in his final year of High School reminds us that we often overlook the potentiality of the present moment because we are focused on the future.  In his Senior Monitor’s speech at his school’s prize night, he commented, I was dying for weekends, I was dying for school holidays,. Before I knew it , I was dying.  His speech challenges you to ask the question, “Are you dying for tomorrow or living today?’

5.Be open to solutions

Managers often think that they are the one who has to have the solutions to all workplace problems.  Being open to suggestions by staff and being prepared to experiment with alternative ways of doing things, can develop positivity in a team.  It also contributes to staff’s sense of agency – their ability to influence their work environment and the way their work is done – all of which contributes to positive attitudes.

6.Provide positive feedback

Staff can become very negative if they feel they are taken for granted and their contribution is not valued.  Positive feedback is one of the best motivators of people because it involves recognition and appreciation.  If it is given in a way that is sincere, specific and timely, positive feedback can deepen relationships, build team cohesion and trust, and develop positive feelings.  It can also become pervasive and an integral part of team culture as staff observe a manager’s appreciative behaviour and model themselves on what they hear and see. 

7.Be congruent

Ensure that your actions line up with your words. This requires constant personal monitoring and reflection. If you say something is important (e.g. innovation), and don’t spend time, energy or resources on developing it, staff will become cynical and develop the attitude that you “do not mean what you say”.  Congruence builds trust, respect and a willingness to contribute.

8.Use de Bono’s 6 Thinking Hats

The six thinking hats (represented by six different colours) provide ways of viewing an issue or change from a variety of perspectives, some of which are optimistic and creative while others are more pessimistic and tempered by realism and critique.  A manager can use the thinking hats approach to enable staff to explore their reactions to an issue or change and move from a negative/cynical perspective to one that is positive and energising.  The manager can start with “black hat thinking” to surface and publicly record staff’s reservations, concerns and anxieties about an issue or change.  This can be followed by exploring feelings (red hat) and, then, exploring potential benefits (yellow hat) as well as creative possibilities (green hat).

9.Explore gratitude reflections

Often negativity, cynicism or resentment flows from a focus by individuals in a team on what they do not have which can also be a source of envy.  A manager can develop a ritual of appreciation and expression of gratitude as a group and/or individual process.  This has proven psychological benefits for individuals and teams and can lead to displacing negativity with positivity.

Reflection

Many factors both personal and organisational can impact individual and team attitudes and contribute to the development of negativity and cynicism in a team.  As a manager grows in mindfulness through reflection, self-monitoring and observation, they can increase their capacity to recognise the signs of negativity and proactively implement strategies to address this enervating orientation to help develop and maintain a positive and mentally healthy team culture.

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Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

Recognition of the Signs of Mental Illness and How to Intervene

In the previous post, I discussed being mindful of mental health in the workplace.  This involves not only awareness and being present to staff and colleagues, but also being able to recognise the early warning signs of mental illness and having the courage and competence to intervene.

The early warning signs of mental illness in the workplace

Recognition of the early warning signs of mental illness enables early intervention to prevent deterioration in a person’s mental health.  Without such an intervention, issues can build up for the individual, making it more difficult for them to manage their stress and/or stressors.

The Mentally Healthy Workplaces Toolkit introduced in the earlier post provides a list of possible early warning signs of mental illness and lists them under five categories:

  1. Physical – such as constant tiredness, continuous ill health, major changes in appearance and/or weight, complaints about ongoing health concerns
  2. Emotional – such as irritability, loss of a sense of humour or of confidence, increased cynicism, nervousness, overly sensitive to perceived or real criticism
  3. Cognitive – overall performance decline through lots of mistakes, lack of concentration and/or inability to make decisions (constant procrastinating)
  4. Behavioural – behaving out of character by becoming more introverted or extroverted, withdrawing from group activities, lateness to work, not taking scheduled breaks (such as lunches) but taking unofficial time off
  5. In the business – inability to meet deadlines, declining motivation, frequent absences, working long hours unproductively.

There may be multiple causes for one or more of these early signs to occur.  So, it becomes important to check in with the person involved as to how they are going and whether you can be of assistance.

Checking in – having the conversation

Often managers and colleagues are reluctant to say anything to the person showing early sings of mental illness and the person involved is often unwilling to raise the issue for fear of being seen as “not coping” or “being weak”.  Part of the problem is that they really need support and care and genuine concern for their welfare.  They can be experiencing a strong sense of isolation, lack of support and associated depression.  Extending a helping hand can often work wonders.   But how do you start the conversation?

People in the workplace are very ready to ask someone about a physical injury such as a broken wrist but when it comes to a mental illness they are often fearful or uncertain – yet the person with the early signs really needs someone to show care and concern.  So, we can have a situation where the two parties – the manager/colleague and the person experiencing mental illness – are compounding the problem by not engaging in the conversation- a form of mutual withdrawal.

The recognised format for the initial conversation where someone is displaying the early signs of mental illness is called AYOK – “Are you okay?” The Mentally Healthy Workplaces Toolkit offers four steps for starting the conversation:

  1. Ask R U OK?
  2. Listen without judgment
  3. Encourage action
  4. Check in

It is useful to preface this conversation with the observation, “I have noticed that…and I am concerned for your welfare.”  In other words, communicate what you have observed (shows you are interested in the person) and express care and concern.

The person involved may be unwilling to talk initially but it is important to undertake the occasional check-in.  An experienced practitioner at the 19th International Mental Health Conference mentioned that on one occasion he had the initial AYOK conversation and the person involved said they were okay…and yet, some months later they came up to the practitioner and said, “I’m not okay, my daughter committed suicide three months ago – can you help me?”  Having had the initial conversation opened the way for the subsequent voluntary disclosure.  To avoid the conversation compounds the sense of isolation of the individual involved – they feel that they can’t help themselves and that no one else is willing to help them.

It is important to prepare for the conversation beforehand – know what you are going to say, allow time for the interaction and choose an appropriate time and place.  You need to ensure that you are prepared to listen and be mindful during the conversation.

You can provide support by suggesting they use the Employee Assistance Program, visit their doctor (who can initiate a formal Mental Health Care Plan) or discuss options for making reasonable adjustments to their work situation.  The important thing is that you take compassionate action, not letting the situation deteriorate.

It is vitally important to maintain confidentiality about any information disclosed to protect the privacy of the person involved.  You will need the explicit consent of the individual to disclose the information to co-workers, for example.  The information conveyed to you can only be used for the purpose intended by the disclosure – e.g. to enable a reasonable adjustment to their workload or pattern of work.

The exception would be where the person discloses that they are experiencing suicidal thoughts or feelings.  In this case, you will need to seek professional support.  Beyond Blue has some very sound and detailed guidelines for the conversation in these situations, including what language to use.  ConNetica, in their blog post Chats for life APP, also provides an App (with practical conversation tips) which has been designed by young people for young people experiencing mental health problems, and possibly suicidal thoughts and feelings.

As we grow in mindfulness through meditation and reflection, we can become more aware of the early signs of mental illness, have the courage and confidence to have the AYOK conversation and a willingness to take compassionate action.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.