Tag: reflection-on-action

Reflective Practices to Facilitate Managerial Mindfulness

In the previous post I discussed managerial mindfulness as an outcome of the Confident People Management (CPM) Program.  This form of mindfulness translates into conscious awareness about the type of team culture the manager is developing through their words, actions, inactions, and time allocation.  The cultural framework developed for the CPM program provides the catalyst for reflective practices incorporated in the program.

The manager’s role in shaping team culture

At the outset of our process of consciousness-raising within the CPM program, we reinforce the view that the immediate manager is the most influential person in shaping the team culture.  We say to our participant managers, “What you say and how you say it; what you do and how you do it; what you omit to do; and what you spend your time on; is shaping your team culture hour by hour, day by day.”  We acknowledge to participants that it is a harsh reality that “they get the team culture they deserve” – that their team culture is a direct result of what they choose to say and do and what they spend their time on.

However, we also explain to the participant managers that they have a set of tools at their disposal which enable them to shape team culture – the tools include congruent behaviour, active listening, setting expectations, positive feedback, and corrective feedback.  We then work with the managers through a series of experiential exercises and reflective practices that enable them to progressively build their awareness of how they are currently shaping their team culture and how they might proceed differently to improve both the productivity of their team and the mental health of their team members.

The cultural framework as a catalyst for developing managerial mindfulness

The CPM program is conducted over four to six workshop days, with the first two workshop days being adjacent and the remaining workshops separated by a month to facilitate practice on-the-job of the acquired skills.  Participant managers also conduct a workplace project (individually or in a team) to implement their learning from the program and gain greater personal insight and self-awareness.  The presentation of the results of their project to co-participants and their managers occurs on the final day of the Program.

The CPM Program offers many opportunities to develop managerial mindfulness through the following reflective practices:

  • Reflection on past experience: Participant managers are asked to reflect individually and in small groups on their experience of being managed by other supervisors/managers.  They then share in the small groups and the plenary group not only about their manager’s behaviour but also the impact that their manager’s words, actions, inaction, and time allocation had on them – on their feelings and their motivation.  This typically leads to a discussion about how workplace culture is shaped by managers – increasing awareness of the impact on team culture of their own managerial behaviour.
  • Exploring intention: Being conscious of your intention in any endeavour is a key element of mindfulness.  The centrepiece of the team culture model is congruence – aligning words and actions.  Participants reflect individually in writing on what kind of culture they are intending to create and how congruent their words, actions, inaction, and time allocation are with this intention. 
  • Debriefing experiential exercises: During the workshops, participant managers undertake experiential exercises focused on the elements of the team culture model – setting expectations, active listening, positive feedback, and corrective feedback.  They then reflect on the exercise in their group and share insights with the plenary group. This process facilitates the development of reflection-on-action.
  • Reflection on workplace practice: At the end of each workshop, participant managers are asked to consciously practise several skills in their workplace with their intact team during the intervening period between workshops.  Each new workshop begins with a small group-based reflection exercise.  The results of their reflection-on-action is shared with the larger group.  This often stimulates vicarious learning amongst the broader group.
  • Presentation of action learning project:  Participants are asked during their presentations to share what they set out to do, what outcomes they achieved (intended and unintended) and what they learnt through the program and their project.  This reflective process helps individual participants to make explicit their implicit learning.

Reflection

My co-facilitator and I have observed that the frequent practice of reflection-on-action during the CPM Program tends to cultivate the capacity to reflect-in-action, a process that involves being fully present on purpose.  As participant managers undertake reflective practices within the Program, they progressively develop the insights and skills of managerial mindfulness, awareness of how they are shaping team culture in the moment through their words, actions, inaction, and time allocation.  As they grow in mindfulness, the managers are more in tune with their staff, better able to be present when interacting and more open to influence and the development of staff agency.  This, in turn, contributes to the development of a productive and mentally healthy culture.

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Image by Evgeni Tcherkasski from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Stop Complaining and Whinging: A Mindfulness Approach

When we complain, we are expressing dissatisfacion with someone, something, or some event. When we whinge we are involved in repeated complaining. Complaining and whinging can become habituated behaviours that are difficult to change. Left unattended, these behaviours can become toxic for ourselves and those around us. However, they can be successfully addressed by a mindfulness approach.

Michael Dawson explains how he attempted to stop his own complaining and whinging behaviour. He decided that he would attempt to stop any form of complaining and whinging over an extended period of 21 days but found that it took him six months to achieve the targeted period. He found that the process of complaining and whinging pervaded his life – at work, at home and en route to various places. The first benefit of his focus on his behaviour was a growing awareness of how often he indulged in making a complaint or whinging – the beginning of mindfulness.

Why is it so difficult to stop complaining and whinging?

Complaining and whinging can very easily become an unhealthy habit. It can be reinforced by others around us. We can use it as a conversation opener – there is nothing surer to generate a response than to articulate a complaint about something. This behaviour is often unconscious and can become a constant part of our life without our being aware that it is happening – unless someone tells us that is what is happening. We can end up complaining about every aspect of our life – the weather, our boss, our life partner, our work, our location, our colleagues, and a former associate or partner. This fault-finding behaviour can become pervasive and very difficult to stop.

Another reinforcing factor is that complaining and whinging activate the negative bias of our brain. The result is that we see only the dark clouds, rather than the “silver lining”. We can develop an unconscious, negative bias that can be further reinforced by social media comments and caustic criticism. It can become hard to resist the temptation to participate in the negative commentary.

The effects of complaining and whinging

The preoccupation with what is negative in our lives can lead to depression. It creates a mindset that is unbalanced and blinds us to what is good, joyful and beautiful in our lives. It can become a deep grove that is difficult to shift because the associated neural pathways have been continually strengthened by reinforcement.

Complaining and whinging can negatively impact our relationships at work and at home. People around us will come to resent our negative bias and, where possible, avoid us or act aggressively towards us. Our negative mindset and its effects on others can lead us to slip into cynicism where we begin to distrust the motives of others, and this, in turn, can drain the energy of other people. So, we end up with a vicious circle, compounded by our lack of internal and external awareness. To avoid self-analysis, we will then begin to blame others for our deteriorating relationships.

A mindfulness approach to stop complaining and whinging

Michael described his mindfulness exercise to stop complaining and whinging in his life. However, any mindfulness activity designed to increase our awareness of our undesirable behaviour in this area can be a useful means to stop this habit.

If you regularly write a diary, you can make complaining and whinging behaviour a focus of your diary entries – recording how often these behaviours occur and what the catalysts are for your repeated behaviour. You might also reflect on an incident where someone you interact with regularly makes an observation about you such as, “you are always negative”.

At other times, you might meditate on a recent conflict that has occurred and explore whether you had engaged in expressing a complaint or whinging about something the other person has done or failed to do. The aim is to firstly raise your awareness of what you are doing and its effects on yourself and others and then progressively stopping yourself from engaging in complaining or whinging. You can begin to move from reflection-on-action to reflecting-in-action, developing the skill to stop yourself in the course of engaging in this negative behaviour.

If our complaints are directed at the clutter in our life, we can learn from Marie Kondo’s philosophy of developing a mindset focused on what brings joy to our life. In her book, Spark Joy: An Illustrated Guide to the Japanese Art of Tidying, she identifies ways to develop a joy-oriented mindset through our approach to tidying our house. This requires reflection on what brings joy to us from amongst our collections of clothes, books, papers and miscellaneous items.

As we grow in mindfulness through meditation, reflection, self-observation and guided sorting, we can become more aware of our complaining and whinging habit and develop the motivation to change our behaviour to improve our own quality of life and the richness of our relationships. By adopting a mindfulness approach, we can develop self-regulation, a sense of self-control and calmness.

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Image by John Hain from Pixabay 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Parallel Conversations: Hidden Assumptions, Thoughts and Feelings

So often we end up engaging in conversations that are based on assumptions that are never made explicit. Each party to the conversation assumes they know what the other person is thinking and feeling but does not make this assumption known to the other person. The result is a parallel conversation – a conversation lacking touchpoints, where both parties are on the same track, talking about the same things with open awareness about what they and the other person is thinking and feeling.

The catalyst for this reflection is a conversation between Paulo and Karla, his female companion, reported in Hippie, a biographical journey written by Paulo Coelho. The book is a fascinating revelation of Paulo’s early days before he became a famous writer (today he is the “most translated living author”, having sold in excess of 300 million books). In the reported conversation (pp. 178-181), Paulo and Karla each assume they know what the other is thinking and feeling and each withholds information that they could have shared to reach a common understanding (the withheld information is provided in italics as the hidden conversation going on inside each person). The net result of this parallel conversation is reported by Paulo in the following words:

They were, yet again, travelling in opposite directions, no matter how hard they tried to reach one another.

Being aware of your assumptions, thoughts and feelings

I find so often, that I am working off assumptions that subsequently prove to be wrong or, at least, inaccurate. This seems to become a more regular habit the longer you are in a relationship – you tend to assume that you already know what the other person is thinking and feeling, because much of your conversation is based on intuition and a lot of communication is unspoken – a nod, a smile, a shake of the head, a wave of the arms.

The starting point for avoiding parallel conversations is to become more aware of what is going on for you in the process of the conversation – becoming aware of your assumptions, thoughts and feelings. Assumptions can create a divide and unspoken thoughts and unexpressed feelings tend to precipitate assumptions by the other person who is a party to the conversation.

Reflecting on a conversation after it occurs can help to increase your awareness of your assumptions, thoughts and feelings, together with the impact they have on your relationship. Reflecting in the process of communicating (reflection-in-action), is more powerful but is an acquired skill and demands that you are fully present in the moment of the conversation.

In Western society, we have developed our thinking capacity to a very high degree, and we are continuously consumed by our thoughts – engaging in planning, analysing, evaluating, critiquing, justifying, summarising, synthesizing and comparing. The cost of spending so much time in thinking, is that we lose touch with our present reality or as Jon Kabat-Zinn points out, we lose the art of “being present”.

Sharing your assumptions, thoughts and feelings

While we continue to withhold our assumptions, thoughts and feelings, we are opening ourselves to the potential negative effects of parallel conversations – misunderstandings, resentment, time-wasting, energy-sapping interactions, disconnection and depression.

Through reflection on a conversation, we can become more aware of what was occurring for us in the conversation – what assumptions, thoughts and feelings we brought to the conversation. This growing awareness increases our capacity to share what is occurring for us and thus build the relationship rather than damage it. By practising this reflection-on-action (the conversation), we can progressively develop reflection-in-action (during the conversation), enabling us to share on-the-spot, our assumptions, thoughts and feelings.

As we grow in mindfulness through reflection and meditation, we can increase our awareness of our assumptions, thoughts and feelings and their impacts on our conversations and relationships. We can develop the capacity to be more fully present in a conversation and share what is going on for us rather than withholding information about our assumptions, thoughts and feelings.

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Image source: courtesy of MabelAmber on Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Gratitude – a Reflection

In my last post I wrote about simple gratitude exercises.  There was one in particular that resonated with me – reflecting on your day.  As a result, I reflected on a specific event that occurred the day before.  It was a cafe meeting I had with two of my colleagues.  Reflecting on this event brought home to me how much I take for granted in my life.  I will share my reflections about my gratitude for this interaction in the following post.

Gratitude for colleague 1 – occasional colleague

I last worked with this colleague about six months ago.  Despite this elapsed time, I found we virtually took up the conversation “where we left off”.  I often marvel at how this occurs – when you are with real friends, you seem to be able to resume “where you left off” even after 6 months, a year or even many years – it’s almost as if you communicate in the ether over time, even when you are going your separate ways.

Underlying this ease of conversation, is a common value system and belief about the inherent goodness of people.  In our case, it also relates to an approach to organisational consulting which sets a lot of value on respecting people and seeking to create positive, productive and mentally healthy organisations.  It is a rich source of support when you have a colleague, however occasional, that you can relate to so easily and share a common paradigm about people and organisations.  I am very grateful for this rich relationship, developed more than three years ago, which has provided me with such professional support.

Gratitude for colleague 2 – weekly collaborator

Over more than a decade now, I have worked weekly with a colleague with whom I collaborate on manager/executive development and organisational reviews and development.  While we may not be working specifically with a manager or organisation all the time, we are regularly sharing resources, planning workshops or interventions, reflecting on our activities and following up with clients.

We have in common a shared set of values which among other things encompasses working continuously to develop mentally healthy organisations.  We do this through the Confident People Management Program (CPM), a longitudinal, action learning program we conduct with managers and executives in Government agencies throughout the State.  In all, we have worked with over 2,000 managers in the past decade or so.

Additionally, we have undertaken organisational interventions at the request of clients who want to increase leadership effectiveness, undertake collaborative strategic planning, develop a positive and productive culture, heal divisions or act on aspects of organisational life identified by managers and/or staff as unsatisfactory.

My colleague has the contacts, the persistence and energy to generate this work – and I regularly express appreciation for this collaborative work and the rich experience and learning that this provides (not to mention the revenue involved also).

I appreciate her courageous commitment to her values and willingness to challenge others when their words and actions do not align with their stated values.  Associated with this is the readiness to question her own words and actions through ongoing reflection.   This personal commitment to continuous improvement in herself and others is foundational to the success we experience in engaging managers and organisations.  It is underpinned by her absolute commitment to meet the needs of our clients, whether they are individuals, groups or organisations as a whole.

There is also an underlying courage and willingness to “have a go” and try something different which is both refreshing and encouraging and has taken us into consulting realms and activities that I thought would not eventuate.  This is the inherent developmental aspect of our professional relationship, as we stretch our boundaries to meet the needs of our clients – managers and organisations.

I appreciate too that my colleague does not have “ego” investment in any of the processes we plan for our manager development or organisational intervention activities.  This makes it so much easier to plan, explore alternative options, experiment and change course mid-action.   It also facilitates the ability for collaborative reflection on action as well as in-action.

I am grateful that our relationship has been built on complementary skills – with my colleague contributing a unique depth of understanding of our public sector clients and their history as well as endless contacts.  My contribution focuses on process design and our collaboration has developed my process design skills and provided the support/opportunity to explore new processes and embed different processes into our manager development activities and organisational interventions.  We also share a common understanding of group and organisational dynamics and a commitment to action learning and the values that underpin this approach to manager and organisational development.

Underlying all this however, is a common set of values around respecting and valuing people and seeking to facilitate the development of mentally healthy organisations where executives, managers and staff can develop themselves and their organisations.  We often describe our work as “enabling organisational participants/groups to have the conversations they should be having”- whether that is managing upwards, sharing values, planning together, resolving conflicts or building each other’s capacity and capability.

I have worked with many colleagues over more than forty years of educating and consulting, and it is rare indeed to have a colleague who brings so much to a professional relationship, who values the relationship above self-interest and is willing to collaborate in the very real sense of the word.  My reflection on this cafe meeting brought home to me how much I value this ongoing professional relationship and all that it has enabled me to undertake and achieve.   For this, I am very grateful, but I realise how much of this richness I take for granted.  Reflecting on various professional experiences with my colleague is a catalyst for this expression of gratitude.

As we grow in mindfulness, we learn to take less for granted and grow in appreciation for the many people and things that enrich our lives.  Reflection really aids the development of this sense of gratitude.  Through reflection we come to see what others have contributed to our wellness, growth, mental health, sense of accomplishment and happiness.   In relationships we can become who we are capable of being.  Ongoing reflection helps relationships, professional and otherwise, to develop and grow richer.  There is so much about reflection that underpins gratitude.  Being mindful helps us to reflect, just as reflection contributes to our development of mindfulness and the associated internal and external awareness.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of johnhain on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Mindfulness, Action Learning and Reflection

In a previous post, I discussed how action learning and mindfulness can be mutually reinforcing in terms of building self-awareness.  With action learning, the catalyst for self-awareness and redefinition of self and role are the external challenges that confront the limitations of your own sense of self.  For mindfulness, the pursuit of awareness leads to the exploration of your own thoughts and emotions in everyday life and particularly in relationships and interactions.

Reflection in action learning moves from the outside to the inside, while reflection in mindfulness moves from the inside to the outside.  Hence, action learning and mindfulness are complementary and mutually reinforcing.

In this post, I want to explore how action learning and mindfulness are mutually reinforcing in relation to development of the art of reflection.

Reflection

Reflection is a process of exploring our understandings and feelings we have identified as part of a review of our actions and their outcomes, intended and unintended, or a process of exploring both our understandings and feelings that we are experiencing during the course of some action or inaction.

Donald Schön (1983), author of The Reflective Practitioner: How Professionals Think in Action, argues that reflection defines the professional and he differentiates between reflection-on-action and reflection-in-action, the former occurring after we have taken some action, the latter involving reflection in the course of taking action.

Reflection-on-action

Reflection-on-action is often referred to as “reflective practice” which can be defined in the following way:

Reflective practice occurs when you explore an experience you have had to identify what happened, and what your role in the experience was – including your behaviour and thinking, and related emotions.

We reflect on our experiences to understand what we and others have contributed to a situation and its outcomes, so that we can improve our contribution and the outcomes in future situations.

Mindfulness prepares us for the reflective practice involved in action learning.  If we are mindful, we are more aware of our environment, our thoughts, emotions and actions.  Hence, we are more present to the situation and better able to notice and recall what transpired when we planned and took action.  This leads to a clearer perception of our role in the planning and action.  We also have a clearer understanding of what happened, consequences intended and unintended, and why those occurred.

Mindfulness also builds self-management so that we are better able to reflect on what transpired because our reflections are not clouded by unresolved feelings or distorted recall that is influenced by “confirmatory bias” – in other words, we can avoid “reading into’ an experience an assumption that we confirm by selectively revisiting what happened.  Without effective self-management, we can delude ourselves that our reflections on our experiences are accurate when, in fact, they are clouded by our biased perceptions and assumptions (some of which we have developed to protect our self-esteem).

Mindfulness, then helps us to better reflect on action because we are more present when we undertake the action.  We are more tuned to our senses – sight, sound, touch, taste and smell – more perceptive as a result.  Our recollection of what happened, both in terms of ourselves and others, is more accurate because we are more aware when the action is taking place and less biased when reflecting on what took place.

Reflection-in-action

Donald Schön (1983) describes reflection-in-action as a process whereby we stop ourselves in the course of taking action and change our approach to improve our outcomes:

The practitioner allows himself [herself] to experience surprise, puzzlement, or confusion in a situation which he [she] finds uncertain or unique. He [she] reflects on the phenomenon before him [her], and on the prior understandings which have been implicit in his [her] behaviour. He [she] carries out an experiment which serves to generate both a new understanding of the phenomenon and a change in the situation. (p.68)

Mindfulness also makes us better able to reflect-in-action because we are more aware of ourselves and our environment.  It can help us to stop and reflect in the course of planning or taking action based on our plans (or actions taken spontaneously or reactively).

Our improved self-management achieved through mindfulness helps us to retain our balance while taking action and gives us the capacity to effectively manage negative triggers.

Mindfulness, Action Learning and Reflection

Mindfulness enriches both reflection-on-action and reflection-in-action, while action learning acts as a catalyst to mindful reflection on our actions and their consequences.  We need to be mindful to be able to reflect-in-action – being present with full awareness.  So mindfulness and action learning enrich each other.  The more we practice reflection on our actions, the more we are able to spontaneously reflect-in-action.

Action learning typically involves working, and reflecting, in a group so that we can be open to “supportive challenge” by others in the group, resulting in challenge to our assumptions and perspectives.  Adelle Bish and Bob Dick, in their conference paper, Reflection for everyone, highlight the fact that reflection in an action learning context can be “seen as having two dimensions, one individual and intrapersonal and the other interpersonal and interactive” (p.11).  These different dimensions are considered to “reinforce and build on each other” (p.12)  Mindfulness enhances the individual/ intrapersonal dimension by virtue of the distinct personal benefits that accrue through mindfulness practice, and also enhances interpersonal relationships.

As we grow in mindfulness, our awareness of ourselves, our interactions and our environment grow and enable us to engage more effectively in action learning – we become more perceptive, more present, more creative and bring calmness and clarity to the situation.  Mindfulness and action learning, acting in concert, are complementary and mutually reinforcing.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of pasja1000  on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.