kindness – Page 4 – Grow Mindfulness

Mindfulness and Response Ability

Mitra Manesh, in her podcast on Mindfulness and Responsibility, noted that the word “responsibility” has two components – “response” and “ability”. Her discussion and guided meditation are aimed at expanding our ability to respond rather than react.

Mitra maintains that mindfulness meditation, encompassing mindful breathing and body scan, can increase our response options so that our life is not governed by reactivity. To this end, she leads us in a guided meditation on two occasions throughout the podcast.

During her podcast, Mitra Manesh defines mindfulness as ‘kind awareness and acceptance of our present moment”. She notes that mindfulness has three essential elements – kindness, acceptance and the present moment. As we grow in mindfulness, we increase our response choices so that we are not held captive to our habituated, reactive responses.

We can more readily accept the present moment with kindness towards ourselves and others. Kindness towards ourselves requires self-compassion and self-acceptance. Kindness towards others involves consideration and compassion – being thoughtful and empathetic towards others and their needs.

Reactivity

Typically, in a wide range of situations, we react without thinking or being aware of the consequences of our words or actions for ourselves or others. If someone “steels” our parking space during busy Christmas shopping, we may have some choice words to say and/or gestures to make. If someone’s behaviour sets off a trigger for us, we will often react in an inappropriate way, usually with a response whose intensity does not match the seemingly, insignificant word or action that triggered the response – we are in a heightened reactive mode.

Reactivity taps into habituated behaviour that we have developed over time in response to various stimuli in our lives – stimuli such as disturbing situations, annoying people or frustrated expectations.

Mindfulness and response ability

Mindfulness enables us to identify the negative triggers, isolate our reactive response, name our feelings and provide us with a choice space between stimulus and response. We are able to expand our choice of responses and maintain calmness and clarity despite the disturbing nature of the situation.

Mindfulness helps us to show up differently in our relationships. Instead of reacting to conflict with our life partner or colleague by our habit of withdrawal, sullenness or hurtful words, we can have the presence of mind to avoid inflaming the situation and, instead, show consideration and kindness. Habituated reactivity fractures relationships, mindful responsiveness enriches them.

Our response ability develops with meditation practice because it helps us to grow in self-awareness and self-management. Mindfulness practice expands our response choices as we “walk the streets of life”.

Note: Mitra Manesh’s podcast is provided as one of the weekly mindfulness podcasts provided by the Mindfulness Awareness Research Center (MARC) at UCLA.

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Remember the R.A.I.N.

R.A.I.N. is a meditation process designed to help you when you have a situation where you experience strong negative feelings towards another person. The process was recently introduced by Tara Brach as part of the Power of Awareness Course.

The acronym stands for Recognise, Accept, Investigate and Nurture. Each of these steps can be undertaken during a meditation following an interaction with another person – partner, colleague, child, boss- that disturbs your equilibrium or, if you have the presence of mind at the time, during the disturbing interaction itself. Let’s have a look at what these steps involve.

Recognise your emotions

After adopting an introductory grounding meditation practice, you need to reflect on the upsetting interaction and try to recognise your feelings at the time. As we mentioned previously, identifying and naming your feelings, enables you to tame them. Sometimes, this can be a complicated mix of feelings and other times involve feelings reflecting two different orientations – feelings about the other person and feelings about yourself. For example, you might feel frustration and anger towards the other person (especially, if their behaviour that has an adverse effect on you is repeated often). You might also be anxious that the resulting conflict, and your own inappropriate response at the time, puts your relationship in jeopardy.

Accept the interaction and the contributing factors

Life is not simple – nor is it free from stress and conflict – we are all unique and have different ideas, values, preferences, behaviours and idiosyncrasies. Accepting the reality of the adverse interaction is an important part of moving on. You can wallow in your hurt feelings and maintain your resentment, but this will be detrimental to yourself and the other person. Your anger will pervade your thoughts and distort your perception of the other person and also manifest itself in your behaviour towards them and others. The way ahead is to process your residual feelings, accept what has happened and move onto the investigation step.

Investigate your feelings that occurred during the interaction

This is not a conceptual exercise, where you stay just with your thoughts and objective analysis. It entails being fully embodied – noting where in your body the pain and hurt associated with the feelings resides. What do the feelings do to your body? Are the negative thoughts and feelings expressed as tension in your forehead, tightness in your shoulders, an ache in your back or other physical manifestation? Focusing on the areas of pain and aching, enables you to release the physical unease and the associated thoughts and feelings.

Nurture yourself through the process

It is important to treat yourself with kindness, not scorn or derision. The latter approach leads to low self-esteem and the belief that you are unable to do anything about the relationship because you “lost it” or were inept in the interaction. Caring for yourself is critical, otherwise distress about the other person’s words and actions can lead to distress about what you said and did. This only exacerbates an unsettling experience.

As you emerge from the R.A.I.N. meditation, you will have a strong sense of freedom and the basis for a new relationship with the other person. As you grow in mindfulness, you will be better able to undertake these steps during the interaction itself, rather than afterwards. So the R.A.I.N. meditation can also help you with future interactions with the same person.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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Forgiveness Meditation

Forgiveness meditation embraces three aspects of forgiveness – forgiving ourselves, forgiving someone else who hurt us and asking for forgiveness from someone we have hurt. These can be combined in one meditation or undertaken as separate meditations because of the level of emotion potentially involved.

A combined forgiveness meditation is offered by Diana Winston who provides this half-hour meditation through the weekly meditation podcast series produced by the Mindfulness Awareness Research Center at the University of California, Los Angeles (UCLA). Diana is Director of Mindfulness Education at the Center. The combined approach to forgiveness meditation could be appropriate where you have been involved in a divorce or relationship breakup – where both parties have hurt each other over time, culminating in the ending of the relationship.

Diana’s meditation, as with other forgiveness meditations, flows through a series of phases – mindful breathing, body scan, silent meditation – before focusing on each of the aspects of forgiveness. These initial phases are designed to lower the level of physical and emotional agitation experienced when people are practicing forgiveness meditation.

Whether we are forgiving ourselves or others who have hurt us or asking for forgiveness from someone else, our physical and emotional responses are heightened.

Forgiving yourself

This is often the hardest forgiveness meditation to do, however, it is the foundation of giving forgiveness to, and seeking forgiveness from, others. We carry so much baggage in terms of “beating up on ourselves” for past actions, thoughts or omissions. This self-blame and self-loathing can undermine our sense of calm and equanimity. The starting point is to acknowledge that being human means that we will act or think in ways that will hurt somebody, whether consciously or unconsciously. It is not possible to go through life without acting or thinking in ways that we later regret because of their adverse impact on someone else.

We can remain stuck in the mire of self-loathing or acknowledge that we are human and will make mistakes. The “forgiving self” meditation enables us to express the simple statement, “I forgive myself”. This may take time, and frequent meditations, to be experienced as real, but persistence pays and we will gradually be able to tone down our negative thoughts and feelings.

Forgiving others who hurt you

The focus on this aspect of forgiveness meditation is on clearing the resentment, or even hatred, towards another person who has hurt us by their words, actions or omissions. We can carry this hurt like a virus that infects our daily life and manifests itself in unpredictable and undesirable ways. Resentment can eat away at us and erode our self-esteem, our self-confidence and effectiveness in whatever role(s) we have in life.

Sometimes resentment towards others for past words or actions can be projected onto another person who acts as a trigger to set us off a train of negative thoughts and feelings. One example of this is where we have been subjected to constant criticism by a significant person in our life, which makes us super-sensitive to criticism by others, whether real or only perceived.

When we fail to forgive others for past hurts, it is as if we are carrying the past forward to today and contaminating the present. We keep the hurt alive, and even intensify it, by not letting go. In an article on forgiveness, Elisha Goldstein quotes the famous statement by Lily Tomlin, Forgiveness means giving up all hope for a better past. In the forgiveness article, Elisha also offers a brief forgiveness meditation practice designed to help people to let go of hurt and resentment.

Seeking forgiveness from those you have hurt

Invariably, we have hurt others by our words, actions and inaction. We can carry around the burden of guilt or do something to release this burden. Forgiveness meditation gives us the opportunity to address this guilt and awareness of the hurt to another person. By focusing on our feelings and being empathetic towards the person who has been hurt by us, we can release ourselves from the chains of guilt, while acknowledging the hurt we have caused. Otherwise, we will be burdened by the guilt and our life will be weighed down so that we are disabled in terms of experiencing the freedom of the moment.

A “seeking-for-forgiveness” meditation entails focusing on the person you have hurt and the pain you have caused them, while saying the words, “I have hurt you by my words and actions, I now seek your forgiveness”. While engaging in this meditation, it is important to treat yourself with kindness (no matter how much you have hurt the other person, consciously of unconsciously). You do not have to say the words to the other person who you have hurt – the readiness to do this may occur a lot later or the opportunity may never occur.

For each of the forgiveness meditations, you can get in touch with what is going on inside you – your thoughts, feelings and bodily reactions. As you grow in mindfulness, and persist with the forgiveness meditation practice, you will have an increased sense of calm, happiness, freedom and peace. You will also experience greater empathy towards others and be kinder to yourself.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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What If I Fall Asleep During Meditation?

I have been discussing feelings and emotions – recognising your feelings and naming those feelings. But what If I fall asleep during meditating on my feelings? That happened to me the other day when I was doing a mindful breathing meditation for five minutes.

The natural tendency is to “beat up” on yourself. It was only five minutes, why couldn’t I stay awake for that short time? I must be doing it wrong. How can I ever sustain the effort for 20 or 40 minutes? I’ll never be able to master this meditation process!

Being non-judgmental about sleepiness during meditation

Jack Kornfield suggests that it is important to be non-judgmental – doing so, is not only counter-productive but may feed your natural tendency to judge yourself negatively. He suggests that you can get in touch with the feeling of sleepiness and treat yourself with kindness.

Sometimes, we feel sleepy because of the strain of dealing with negative feelings – of allowing them to come to the surface. The body may feel overwhelmed by the strength of the emotion and decide it is too difficult to handle. Alternatively, your body may take this opportunity to catch some rest if you have been living a very fast-paced life.

Meditation involves relaxation – relaxing into our breath and freeing our body from points of tension. So, it is only natural that this will open us up to the challenge of falling asleep during meditation. However, if it happens in the early stages or only occasionally, it is nothing to worry about.

If falling asleep does occur in the early stages of your learning to meditate, accept that this is part of the learning process. Your body and mind have to adjust to the new pace and focus (the present)- and this takes time. It will help you to build your patience to persist without judging yourself – a patience that will increase your capacity for self-management.

If sleepiness during meditation persists for months, you may need to take a serious look at your lifestyle – it may indicate that you are constantly consuming your emergency energy supply (drawing on a second breath all the time or persisting through sheer will power).

Some helpful hints for overcoming sleepiness during meditation

Mindspace.com has some very good suggestions to manage your sleepiness if it occurs frequently during meditation. These suggestions relate mainly to considering your environment, your timing and your posture during meditation.

It is important that your environment is conducive to meditation. Having a flow of fresh air by opening a window may help – this is similar to the recommendation to open the windows of a car if you are feeling drowsy as the fresh air may help to keep you awake as it blows on you. Location is important too – so avoid meditating on or in your bed. Besides inducing sleep because this is where you go to sleep each day, it potentially develops the habit of wakefulness when in bed – which is the last thing you want!

Timing for your meditation is important. I have suggested having a set time each day to meditate to build the habit of meditating. However, if this timing coincides with when your are typically very tired, then you will have great difficulty overcoming sleepiness during meditation. If you are a “morning person” (who wakes up early and declines in energy as the day progresses) perhaps a morning meditation session is best; if you are “night person” (slow to wake up and gains energy as the day progresses) then maybe a night meditation session is best. You need to find what best suits your own body clock.

Your posture can affect your meditation and your capacity to stay awake. It is suggested that you sit upright rather than lying down during meditation. Some even suggest placing a pillow behind your back to maintain this upright position. If you are a yoga practitioner, then a sitting yoga position may be conducive to effective meditation.

Other hints to avoid sleepiness during meditation relate to food and drink. Meditating immediately after a meal can induce sleep because your body tends to be drowsy as it digests the food. Coffee, on the other hand, can act as a stimulant and can create dependence as well as reinforcement of the linkage between the stimulant and the act of meditating. Meditation is a natural process and involves becoming attuned to your body, so using stimulants, such as coffee, can work against the goals of meditation – hence it is good to leave the coffee to after meditation.

I will leave the final word to Andy Puddicombe who has some summary advice in his video on Why do I keep falling asleep?

As you grow in mindfulness, you will progressively overcome sleepiness during meditation because your body and mind will gradually adjust to the unfamiliar activity. You will not overcome sleepiness during meditation entirely – there will still be times when you are very tired and fall asleep while meditating. However, if you treat yourself non-judgmentally and gently, you will overcome these minor setbacks to your progress in mindfulness.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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Recognising Our Emotions and Our Feelings

In the previous post, I explored the benefits of mindful breathing in terms of increased self-awareness and self-management and the capacity to become more in touch with our breathing. As we develop our mindfulness practice, we are able to move beyond breathing mindfully to recognise our emotions and feeling states.

The emotional roller-coaster of life

Feelings are “part and parcel” of being human. If we ignore them or suppress how we feel, emotions will take over our lives – we will be controlled and overwhelmed by them. Previously, we saw the physical and psychological damage caused by suppressed feelings in a toxic work environment and when midwives suffered trauma in silence following a critical incident.

We can allow emotions to work for us or against us – we can learn to recognise them and treat them with loving awareness and kindness. Too often we attempt to deny or ignore our painful feelings because they cause discomfort and upset our expectation of a pleasant life. Jack Kornfield, in the Power of Awareness Course, reminds us that we seek to make our life comfortable in so many ways – we seek the comfort of air conditioning or a soft pillow or mattress. He points our that we try to deny the conflicting reality of being human – lives that engender joy and pain; praise and blame; elation and depression; happiness and sadness; gain and loss.

We assume that things will go along as expected – until we are confronted with a serious illness or a substantial loss or defeat. Jon Kabat-Zin suggests that it is “certifiably absurd” to assume that things will always go on the way they are now. He argues that “stress really has to do with wanting things to stay the same when they are inevitably going to change” – the fundamental “law of impermanence”.

Mindfulness and recognising our emotions

Mindfulness meditation can give us the capacity to handle the wide range of emotions that we will have to deal with in life. This is not to say that we will not experience upsets or “come to grief”, but that we will reduce our reactivity to these emotions and regain balance more easily – we will have the ability to “bounce back” more quickly. In other words, we will develop our resilience. Jack Kornfield reminds us that recent neuroscience research confirms the view that mindfulness builds resilience and creates a “window of tolerance” – a greater openness to life events that we experience as adverse or painful.

Matt Glaetzer epitomised this expanded tolerance of adverse events in the Commonwealth Games on the Gold Coast, Australia, in 2018. Matt was world champion and Commonwealth Games record holder for a sprint cycling event he contested and was also the fastest qualifier for the 2018 sprint event. Yet he was beaten by the slowest qualifier, Malaysian Muhammad Sahrom, and was eliminated from the race and did not make the quarter finals. Matt was “gutted” and devastated by this defeat and the loss of a real gold medal chance.

However, Matt had to race the 1,000 metre individual cycling sprint the following day. He went on to win this time trial race and the Gold Medal. When asked how he recovered his balance, Matt stated that “I had to regroup, sometimes things don’t go the way you plan them”. He sought out the support of family, team mates and friends; said a prayer; and reset his mind to get his “head space in the right area“. This changed mindset involved not wallowing in his utter disappointment but focusing on winning a gold medal for Australia. Matt faced the depth of his emotions and feelings after the embarrassing loss and focused his mind on his next goal, rather than “beat up” on himself for making a bad tactical error in the first race.

As we grow in mindfulness, we can liberate ourselves from the potential tyranny of our emotions by recognising them for what they are, by understanding their influence on our thinking and behaviour and by taking constructive steps to manage our emotions to gain self-acceptance and balance and avoid reactivity.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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Barriers to Loving Kindness

Sharon Salzberg has trained people, on a global basis, in the art of loving kindness and compassion. She offers ways to undertake loving-kindness meditation in her books, videos and blog posts. For example, in a blog post for mindful.org, she described a practice that helps people connect with kindness in a world where people increasingly feel disconnected.

In discussing mindful connection in a recent presentation, Sharon alluded to potential barriers to loving kindness. The following barriers can be identified from her presentation:

Centrality of ourselves

Sharon describes “centrality” as a serious impediment to loving kindness as the primary focus is on ourselves, our needs, our priorities and our happiness. Jon Kabat-Zinn refers to this barrier as “the story of me” – where I am the producer, the central character and actor in the story about me.

Sharon suggests that we can overcome our tendency to “centrality” when we gain insight into the pain associated with this positioning of ourselves. We can come to this realisation through meditation or reflection on a challenging life event – when we begin to understand that placing ourselves at the centre of everything is the root cause of our loneliness, sense of disconnection, boredom and frustration.

Disconnected worldview

We often hear media reports that state that it was fortunate that the flood, cyclone or bushfire did not strike “here” but passed us by and struck “over there”. This worldview conveys a sense of disconnection – as if what happens “there” has no impact or implication for us “here”.

This worldview is extremely narrow even taking into account our economic, ecological, financial and political interdependence. It does not recognise the interconnection at a human level with families, friends, colleagues and relatives involved. At a deeper level, it fails to recognise our interdependence with nature and the interconnection of all humanity.

Loving kindness and compassion meditation can open us up to recognition of these interdependencies and interconnections. We can also monitor our own words on a daily basis to ensure that we do not unwittingly promote a narrow, distorted worldview.

Beliefs about love

There are many connotations of the word “love” but it has become synonymous with “romantic love”. This leads to the belief that love is a feeling and that to love someone you have to like them or approve of them. If you view love as connection, then love is seen as a capacity to connect -something that can be cultivated. Love, then, is independent of whether you like a person or not.

The belief that compassion is solely an inner state

It is true that compassion is developed through loving-kindness and compassion meditation. However, as Sharon points out it is actually a “movement toward” rather than a “movement within”. The latter can lead to “empathetic distress”. Compassion is the recognition of someone’s suffering and the desire to act to alleviate it in some way, while recognising that in many situations we cannot act directly to affect the pain and suffering of another person.

Compassion in day-to-day life can be expressed through active listening and what Sharon calls “spy consciousness” – where we turn our attention to our own thoughts and motivation in a situation to assess whether we are acting from a compassionate, considerate stance or from one of “centrality”.

Judging ourselves

We all carry a degree of prejudice and unconscious bias but there is nothing to be gained from beating up on ourselves, disliking who we are or belittling ourselves. What is needed is compassion for ourselves and recognition that these deficiencies are a part of the human condition. Sharon argues that self-loathing does not lead to transformation whereas compassion for ourselves is transformative.

As we grow in mindfulness through loving-kindness practices, we begin to recognise at a deeper level that we are connected to everybody else and we start to cultivate love for others that is a true form of connection.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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Compassion Meditation

Sometimes it is difficult to show compassion when we are suffering or in pain ourselves. When we experience pain, particularly if it is intense and/or constant, we tend to become self-absorbed. A lot of our attention, energy and focus go into managing the pain whether by distraction or different forms of alleviation such as painkillers, acupuncture or somatic meditation.

What we then tend to overlook is that there is “pain in the room”. No matter what we are doing with or for others, such as sitting in a hospital waiting room or conducting a workshop, there are always people in the room who are suffering physically or otherwise. We do not know what pain people are carrying – we can be fairly confident that suffering and pain exist in the room as it is part of the human condition.

Interestingly, neuroscience increasingly confirms that, with both animals and people, compassion for others is a basic, natural inclination. In contrast, it seems that self-compassion does not come naturally. This is explained, in part, by the fact that our brains have a negative bias as a self-protection mechanism. This safety bias plays out through our amygdala, the most primitive part of our brain. As we experience life, this negative bias gets reflected in our negative thoughts which means that we are often self-critical and “hard on ourselves”.

So self-absorption, because of our own pain and suffering or through dealing with negative thoughts, means that our natural inclination to demonstrate compassion to others is suppressed or blocked out.

This is why loving kindness and compassion meditation has a role to play in our lives. In presenting a series of loving kindness and compassion meditations during the Mindfulness and Meditation Summit, Sharon Salzberg offered a series of meditations, each with a different focus. The meditations included loving kindness for a struggling friend, a difficult person, a benefactor and for a group. These are all designed to take us outside of ourselves and sensitize us to the thoughts and feelings of others.

Daniel Goleman, in his recent co-authored book, identifies compassion as an “altered trait” – a sustained trait resulting from loving kindness and compassion meditation. The authors contend that neuroscience consistently confirms that compassion meditation results in increased kindness and generosity, even with beginner meditators.

As we grow in mindfulness through compassion meditation, we are more able to move beyond self-centred preoccupation in our thoughts and actions, and manifest real kindness and compassion towards others.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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Mindfulness for Leadership

In his presentation for the Mindfulness & Meditation Summit, Daniel Goleman discussed Altered Traits: The Benefits of Mindfulness for Leadership and Emotional Intelligence. In this discussion, he drew on research that he described with his co-author Richard Davidson in their new book, Altered Traits: Science Reveals How Meditation Changes Your Mind, Brain, and Body.

Daniel is the author of a number of other books including, Focus: The Hidden Driver of Excellence and Emotional Intelligence: Why It Can Matter More Than IQ.

In talking about the impact of mindfulness on leadership capability, Daniel drew on a select number of research articles used within his last co-authored book. These were articles that met the tests of rigorous research that he and Richard Davidson employed in their book.

He distinguished the results achieved for different levels of meditators – the beginners, the long-term meditators and the “Olympian” meditators (e.g. Buddhist monks and members of contemplative orders such as the Carmelite nuns and priests).

He contends from the associated research that the benefits of meditation deepen and broaden the longer and more frequently you engage in meditation practice.

However, beginner meditators can gain some benefits that positively impact leadership capability, whether directly or indirectly.

Some of these findings for beginner meditators are:

1. Ability to focus better

This outcome is the primary subject of his book, Focus. Because meditation involves focusing your mind on a particular object, person or activity, it naturally builds the capacity to maintain attention and restore attention when a distracting thought occurs. The resultant mental fitness is akin to physical fitness attained through exercise or gym work – instead of physical power or stamina, the meditator gains the power of concentration.

2. Better utilisation of working memory

Paying attention through meditation practice enhances short-term memory which enables better retention and utilisation of information, gained through perception, for the purpose of decision-making and guiding behaviour.

3. Handle stress better

Neuroscience shows that meditators are better able to handle stress because our automatic response via the amygdala is not triggered so readily and recovery is quicker – two elements that together determine resilience.

4.Growth in kindness and compassion

A well-established finding is that those who practice loving kindness/compassion meditation actually tune into others’ needs better and are more likely to help. These benefits are relatively immediate and kindness and compassion are seen increasingly as traits that define successful leaders.

Long-term meditators achieve greater and more sustainable benefits such as increased concentration ability, enhanced capacity to pick up on emotional cues because they are more able to be present to the other person, greater calming effects (felt emotionally and experienced biologically) and a higher-level capacity that is described as meta-awareness (the ability to observe our own thoughts and feelings).

As we grow in mindfulness through regular and sustained practice of different forms of meditation, we are able to build our leadership skills and capability which we can employ in any arena of our lives – be it work, home or community.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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Creating a Mentally Healthy Workplace

If you revisit the previous post and listen to Goldie Hawn’s statement about the tools and skills that children are given in MindUP™ , you come to realise that she is creating the foundations for mentally healthy workplaces . As Goldie pointed out, she set about creating a new culture, conducive to world peace, by developing children as future leaders with dignity and humanity.

In their guide, Mental Health at Work, produced by Portner Press, the authors discuss the need to create a workplace culture that is conducive to developing and maintaining mental health in the workplace. What they identify as the elements that go into making a mentally healthy workplace culture align very well with Goldie’s focus and goals.

They also align very closely with the manager development work I have been doing over more than a decade with my colleague, Julie Cork. The Confident People Management Program that we have been facilitating for over 2,000 managers is a longitudinal, action learning program of four to six months focused on people management skills.

To create a culture that is conducive to mental health in the workplace, requires, fundamentally, an awareness of, and willingness to address, the basic needs of staff. Staff have three basic needs, (1) tell me what is expected of me, (2) give me honest feedback about how I am doing, and (3) provide me with the resources to meet the expectations of the job.

Job expectations

Clarity around job expectations is particularly critical for creating a workplace environment that is conducive to mental health. Much stress, conflict and mental illness is caused by unclear job expectations which are manifested in role confusion, role ambiguity and/or role overlap.

Communication of expectations should cover both performance expectations and behavioural expectations. Performance expectations, in terms of the quantity and quality of work to be done, have to be reasonable and not excessive. It is okay to establish high expectations as long as you enable negotiation of those expectations and provide the requisite level of support to achieve the desired outcomes.

The other aspect of job expectations is behavioural standards. It is one thing to communicate workplace values, e.g. professionalism, it is another thing to explain these values in behavioural terms so that staff understand what is required of them behaviourally. So for a value like professionalism, a manager would need to ask, “What does professionalism look like behaviourally in our workplace context?” (or, alternatively, “what would be considered unprofessional behaviour in our context?”).

Clarity around job expectations, both performance and behavioural, is a critical first step for a mentally healthy workplace.

Feedback

An essential component for a workplace culture that is conducive to mental health is regular feedback about performance and behaviour. This involves both positive and corrective feedback.

Positive feedback builds a person’s self-esteem and sense of self-efficacy. It respects and values their contribution and encourages positivity in the workplace.

Corrective feedback is designed to correct performance/ behaviour so that the staff member can meet the job expectations. If it is provided in a professional manner it can be generate respect – the focus being on the performance/ behaviour, not the person or their personality.

In both forms of feedback, it is important that the feedback is timely, specific, accurate and sincere.

Resources

It is unreasonable and damaging to mental health to provide staff with resources that are inadequate to enable them to meet job expectations – this includes the provision of training in both performance and behavioural requirements. In terms of assisting people who have mental health issues, it is important to provide access to independent, external health professionals to give adequate support for the individual involved. What is often overlooked is the need to train managers in how to deal with mental health issues in the workplace – resulting in managers experiencing undue stress and, potentially, burnout.

Listening for understanding

If a manager is to genuinely meet the needs of staff, they have to have skills in active listening. One component of this is empathetic listening skills – the ability to understand the emotions involved for the other person, to empathise with them and to work with them to help alleviate the associated pain where possible.

Being present

Underpinning the above elements of a healthy workplace culture is the capacity of a manager to be really present to their staff. Listening for understanding, communicating expectations and providing feedback (both positive and corrective), require the manager to be in-the-moment and really present to their staff.

As managers grow in mindfulness, they are better able to create workplace environments conducive to mental health. Kindness and gratitude form part of the emergent skill-set and these, in turn, contribute mental health and happiness, not only for staff but also for the manager.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

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Kindness Grows

Kindness is any act of thoughtfulness, service or generosity that is a response to the need of another person. A positive aspect of kindness is that it is contagious – its positive influence grows of its own momentum.

Seth Godin alludes to this growth feature of kindness when he wrote in his blog:

Kindness ratchets up. It leads to more kindness. It can create trust and openness and truth and enthusiasm and patience and possibility.

You might be able to recall when this happened for you. I can recall my own positive feelings yesterday when a waitress helped my wife and I to put on our heavy coats to protect against the cold as we left the restaurant to step out into what felt like 4 degrees. We were visiting Ravenna in northern Italy for the day and this was our first visit.

The waitress, who was in the process of closing up after lunch on Boxing Day, went out of her way to ask where we were from. When we answered that we were from Australia, she shared her story of 9 months in Australia, including visiting our home town in Brisbane. She also disclosed that she was originally from Sweden. This kindness of engaging us in conversation at the end of the meal served to cap off a wonderful meal and was one of a number of acts of kindness we experienced during our lunch at the restaurant. She may not have realised that this was the first real conversation we had experienced in 4 weeks in Italy. We could not speak Italian but the waitress spoke English fluently.

On Christmas night, we encountered another kind act by a group of about 10 young singers and a guitarist who were travelling the streets in 3 degrees temperature and singing to individual homeless people in the streets. They sang the song, “We wish you a Merry Christmas” in a number of languages and left a gift for the homeless person.

I was pleased to learn that my son and his girlfriend, both in their twenties, spent time on Christmas Day helping a charity to serve meals to homeless people.

You can engage in kindness at any time and in any way – you can be really creative about how you show kindness to others. Kindness.org offers suggestions on how to be kind and shares stories of other peoples’ acts of kindness by way of inspiration.

In my discussion of empathy as part of emotional intelligence and mindful leadership, I highlighted the fact that kindness is one manifestation of empathetic behaviour. People who are self-absorbed are unable to perceive the needs of others or respond to those needs in a kind way. As you grow in mindfulness, your capacity for kindness grows and you are able to be more of a positive influence in the lives of others.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of skeeze on Pixabay