leaders – Grow Mindfulness

“Transformative Pyramid” Applied to Meeting the Needs of Customers

Chip Conley developed the “transformative pyramid” as a reflective framework for his leadership philosophy and approach. He had created it by adapting the work of Viktor Frankl and Abraham Maslow who focused on the hierarchy of human needs. Applied to employees, the Transformative Pyramid translates into leadership action to meet basic security needs (such as adequate and fair pay), recognition for contribution to the organisation and providing clarity around the meaningfulness of their work. Chip was very focused on enabling leaders to grow and develop through reflection and to develop a growth mindset in their transition to midlife. Associated with this mindset change is the need for leaders in midlife to learn through curiosity from millennials in their organisation.

Chip not only applied his Transformative Pyramid to employees but also to investors and customers. He suggested that in relation to customers, businesses too often benchmarked against the lowest common denominator which in his model represents the security needs of customers. His pyramid, however, suggests that great companies can move up the pyramid of need and really engage customers to the point where they become intensely loyal and market the company themselves by their word-of-mouth “advertising – sharing their great experience with others in their family and social networks.

Transformative Pyramid applied to customer needs

Chip explained in a podcast interview with Tami Simon that the Transformative Pyramid when applied to customers, involved the same three levels as when the pyramid is applied to employees – survival, success and transformation. However, each of the levels has a different meaning when applied to customers. “Survival” relates to meeting customers’ expectations (a basic need also for business survival); “success” in this context involves meeting the desires of customers; and at the highest level, “transformation”, means to differentiate and expand through meeting an “unrecognised need of the customer”.

Identifying and meeting a need of customers that has been unrecognised and unmet is the basis of Chip’s approach to marketing as explained in his book, Marketing That Matters. Chip gives the example of one of his boutique hotels, Hotel Vitale, that developed a yoga studio on its top-level floor and provided free morning yoga classes. This met an unexpressed and unrecognised need of travelling businesswomen who wanted to maintain their health to counteract the wear and tear of business travelling. The convenience of being able to do yoga before work without leaving the hotel premises was a real selling point. Up until this point, boutique hotels were very much designed as “men’s clubs”- meeting the needs of male business travellers.

Innovation and transformation

Chip drew on his experience as owner and CEO of 52 boutique hotels to put forward what he described as The Three Key Rules Around Innovation and Disruption. He spoke about (1) foreshadowing that occurs before an innovation (some companies begin to move in the direction of the innovation but their early efforts are incomplete or inadequate); (2) innovators fulfill “an underlying human need that has not been met” adequately or comprehensively; and (3) established companies eventually catch up and adopt the innovation (and we can see this happening daily in the growth of “gluten-free” and “vegan” products in our major supermarkets, previously the province of specialist (organic) stores).

However, being innovative and creative by departing from established practice takes courage and bravery. An Australian example is Karen Quinlan who introduced fashion as a key differentiating theme of the Bendigo Art Gallery. Karen recognised that over 80% of visitors to art galleries were women and they were very interested in fashion and its history. She set about meeting this “unrecognised need” – a need that art galleries around the world had not met because they were almost exclusively managed by male Art Directors who were blind to this need of their predominant customer base. Bendigo Art gallery now enjoys global recognition for its innovative approach and theme-based fashion exhibitions.

Chip points out that deep listening to customers can lead to identifying needs that have not been met. He suggests that what is important in innovation is understanding customer psychographics – their interests, passions, values and who/what they identify with. He suggests that the great companies develop the capacity to effectively “mind-read” their customers. To do this their leaders have to be fully present to customers and notice their inclinations, behaviours and self-expression.

Reflection

As we grow in mindfulness, we can develop curiosity, creativity and innovation and begin to understand our own needs and those of our customers/clients. We can progressively move from trying to make ourselves appear interesting to being genuinely interested in our customers and their unmet needs. This requires mindful listening, an openness to new ideas (from whatever source) and the courage to act on our insights and avoid procrastination through fear of departing from the established norm.

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Image by Angelo Esslinger from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Introducing Compassion into Leadership Development

In the previous post, I discussed the approach of YMCA of USA on how to build mindfulness into leadership development. The principles and strategies for the implementation of this change revolved around a core tenet of patience – moving gradually to insert mindfulness into existing leadership development programs. Wendy Saunders who has focused on compassion for many years identified the cultivation of compassion in the organisation as a more complex change process with some different challenges. This is despite the fact that YMCA is focused on compassionate action within the community and is totally dedicated to diversity and inclusion.

Most organisations today recognise the need for diversity and inclusion. While much progress has been achieved in creating diversity in workplaces, the real challenge has been translating that into compassionate action through conscious inclusion strategies and actions. YMCA of USA recognises that the nature of their organisation’s focus and their worldwide reach makes diversity and inclusion paramount. Their strong commitment in the area is reflected in conscious inclusion practices, including having a “supplier diversity program”.

What are the challenges in embedding compassion into leadership development?

Despite the focus of the YMCA of USA on compassionate action (as the reason for its existence), Wendy found that there were real challenges to integrating compassion into leadership development in the organisation:

some staff believed that there was no place for compassion in the workplace – a strong task and outcomes focus challenged the desirability of compassion (a people-focused activity). Resource constraints and the ever-increasing need for YMCA services would cement this belief.
others experienced “cognitive dissonance” resulting from what they perceived as decisions and actions by the organisation that were lacking in compassion, e.g. laying off staff.

The concept of compassionate love, the title of Wendy’s personal website, is often viewed as “touchy feely” – an arena where feelings and emotions are more openly expressed to the discomfort of others. Feelings and emotions are often suppressed in the workplace and people have real difficulty openly discussing them – particularly, not wanting to be seen as “soft”. However, the reality is that it takes real courage to show compassion.

Introducing compassion into leadership development

Wendy suggests that, given the nature of the challenges to embedding compassion into leadership development, a central strategy has to be introducing compassion through “conversation and dialogue”. She indicated that at a YMCA retreat attended by 400 people, most people expressed the desire for “more compassion in the workplace”.

Besides making compassion a part of the conversation and dialogue, other strategies include storytelling (making people aware of compassionate action taken by others), discussing the benefits of compassion and the neuroscience supporting it and helping leaders to be aware of the ways to model compassion in the workplace, such as:

the way they “see and treat” people in the workplace – overcoming basic attribution errors, including where they judge themselves by their intentions and others by their actions. Associated with this is the need to avoid ascribing a negative label to a person because of a single act or omission on their part
being aware of the suffering of others and taking action to redress the suffering e.g. constructive action to support someone experiencing a mental health issue, taking action to overcome a toxic work environment or being ready to explore the factors (external and internal) that may be affecting the work performance of a staff member
actively working on addressing their own “unconscious bias” and blind spots that potentially result in decisions that unknowingly cause unnecessary suffering for others
providing opportunities to practice compassion meditation and group activities to support meditation practices.

Resourcing compassion in the workplace

Wendy stressed the need to provide resources on compassion to help build the knowledge base of the leaders in the organisation and to engender a commitment beyond a single individual such as the CEO (who can change frequently). Resources include courses, books, videos, podcasts, research articles and presentations/workshops by experts in compassion. She recommended books such as The Mind of the Leader and Awakening Compassion at Work and highlighted the resources on compassion available on her own website.

Wendy also recommends a course that she participated in that really stimulated her longstanding interest in compassion – CBCT (Cognitively-Based Compassion Training) conducted by Emory University. She is continuing her own studies by completing an Executive Masters in Positive Leadership and Strategy. Her thesis will address approaches to compassionate reorganisation and the evidence in terms of positive outcomes for individuals and the organisations involved.

As leaders grow in mindfulness through integration of mindfulness into leadership development, they will be developing the awareness that provides the impetus for compassion. Providing specific strategies to engender compassion in the workplace, such as introducing and supporting compassion meditation, will enable leaders to model compassionate action for others.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Developing Mindful Cities

The Search Inside Yourself Leadership Institute (SIYLI) conducts 2 day mindful leadership courses around the world based on the three pillars of mindfulness, neuroscience and emotional intelligence. Participants in these courses tend to be motivated to practice mindfulness and spread the learning and ideas to various local arenas such as schools, organisations and community settings. There are now movements underway to integrate these initiatives on a local level by developing “mindful cities”.

The Mindful City Project

One of the initiatives designed to aggregate local mindfulness activities is the Mindful City Project established by co-founders Deb Smolensky (CEO), Michelle Spehr and Ellen Rogin. Their approach is based on the three pillars of awareness, compassion (including self-compassion) and generosity. These pillars are underpinned by the knowledge, practices and insights emerging from neuroscience and emotional intelligence research.

In an interview with Jen Arnold, Deb and Michelle discussed their own background and experience with mindfulness and the motivation and purpose for the Mindful City Project. Deb mentioned that she had been introduced to mindfulness at age 10 by her drama teacher who taught his class to use body scan to overcome nervousness. In her twenties, she resorted to meditation to deal with her anxiety attacks.

Deb, Michelle and Ellen each have experience in the wellness arena, with Ellen’s experience focused on financial wellness. They saw the need to help communities to become more connected, collaborative and compassionate – to adopt a holistic approach to enable the whole community to thrive. The Mindful City Project initiative sets out to develop a framework that will enable both a common language and a set of practices (encapsulated in checklists). The aim is to provide education, resources and funding to enable leaders in city communities to progressively develop their own mindful city and to share their relevant knowledge and experience with leaders in other cities.

A beta mindful city project

Deb and Michelle discussed a pilot project in the city of Highland Park Illinois where they are working with three community groups – schools, businesses and public services such as hospitals and the military. A key intervention strategy is the development of a “layered form of education and practices” for each type of participant group.

For example, different seminars are conducted for students, teachers and parents – enabling reinforcement in all directions and exponential growth in the use of mindfulness practices. Schools are provided with a checklist of practice options that they can adopt – the practices covering each of the three pillars. A school, for example, could inculcate the practice of taking a mindful breath when the bell rings and/or instituting mindful pauses in classrooms.

A key pillar of the mindful city project is generosity. Schools can choose the level and breadth of their generosity endeavours, e.g. supporting a charity or adopting a pay it forward program. Deb and Michelle gave the example of a school that raised USD160,000 for childhood cancer.

In developing awareness in businesses, Deb and Michelle stated that they found the foundations for mindfulness already present in organisations in a number of forms:

emotional intelligence incorporated in leadership training
a focus on “unconscious bias” within diversity and inclusion training

Unfortunately, these mindfulness initiatives are often segregated and lose the opportunity for mutual reinforcement and the synergy that comes from a holistic approach. In the Mindful City Project approach, mindfulness training covers both internal and external elements:

internal – emotional intelligence and inner awareness
external – compassion and generosity

As people grow in mindfulness through education and mindfulness practices in schools, businesses and homes, the potential exists for leaders to build mindful cities that thrive on connection, collaboration and compassion. The Mindful City Project provides the resources and funding to enable cities to create their desired future.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Being in the Zone Through Mindfulness

George Mumford, Mindfulness and Performance Expert, recently presented during the Embodiment@Work online conference coordinated by the mindful leader organisation, a not-for-profit organisation dedicated to encouraging and supporting mindfulness and compassion in the workplace. George works with elite sports teams and individual elite athletes, business leaders and academics to help them to achieve their very best. He is the author of The Mindful Athlete: The Secrets to Pure Performance.

Flow requires integration of body, mind and emotion

George argues that athletes, leaders and academics only achieve flow when they have achieved integration of their body, mind and emotions. What often stops people achieving their potential is what goes on in their minds which, in turn, negatively impacts their emotions. He gave the example of a young elite basketballer who can achieve a 90% success rate for three-points shots in practice, yet in a game situation her success rate drops to 33%.

We have previously discussed why it is so hard to serve out a match in tennis and how even top tennis players (men and women) often have difficulty with this feature of playing tennis. In both these examples, it is what goes on inside someone’s head that makes the difference – a difference in mindset from a positive outlook to negative anticipation.

Once people can achieve an alignment of body, mind and emotions they are open to the insight, wisdom and high performance that epitomises “being in the zone”. George argues that you can’t wish yourself there, but you can develop mindfulness so that the chances of being in the zone are increased. He maintains that it requires being present in the moment and being in control of your mind and emotions – traits that develop through mindfulness practice.

Once you are in the zone, all that is required is to let it happen. You are typically not in control – things happen spontaneously. You make the right choices, execute perfectly and achieve success. I recall being in the zone on one occasion when playing tennis against a a very good player – everything I attempted worked, stroke play was effortless and choices of shot and strategy were made without conscious intervention. At the time, I said to myself, “Just enjoy the moment while it lasts”. It lasted two sets – after which time my opponent gave up, not having won a game.

George reinforces the fact that there exists a space between stimulus and response and we can learn to use that space to make conscious choices rather than act out habituated, reactive behaviour. This form of self-regulation is achieved through sustained mindfulness practice.

Developing a mindfulness mindset

George contends that is not enough to sit, be still and maintain silence. Mindfulness must become a way of life – a sustained mindset. This can be achieved, in part, by adopting a variety of mindfulness practices in different settings as illustrated in the pausing approach described earlier or making conscious efforts to incorporate practices such as mindful walking, intention forming, open awareness or mindful eating.

George suggests that these regular practices help to develop a mindfulness mindset, but they are insufficient of themselves. He argues that we need to attempt to be fully conscious in the moment by asking ourselves a set of questions as we engage in any activity:

What is going on for me bodily, in my mind and with my emotions?
How aligned are my words and actions with my goal, my overall purpose and who I want to be?
Have I got the right balance of energy and effort, or am I over-exerting myself and being so energetic that it is counter-productive?
Do I have a firm belief in my ability to achieve the outcome I am seeking?
Am I distracted by negative emotions (fear, anxiety) or the inability to concentrate because of a lack of focus in the situation?

Performance growth through discomfort and mistakes

Being in the zone is more likely to occur when we are in a learning mode – open to alternative ways of doing things and to the vulnerability that comes with making mistakes. Jacob Ham argues that to overcome fear and anxiety in the face of uncertainty and ambiguity, we need to develop a “learning brain” and to quiet our “survival brain”.

George suggests that there is no growth without mistakes – we have to try out innovative ways of doing things but this requires being “comfortable with discomfort” and being ready to be self-forgiving for our mistakes (which are a part of every sport or leadership role). It also entails a readiness to be vulnerable and a willingness to learn from the mistakes we make and adapt to new situations we encounter.

As we grow in mindfulness through various forms of meditation, different mindfulness practices and conscious questioning and curiosity about our mind in the present moment, we can achieve “innovative action” and approach the unique reward of being in the zone (whatever our endeavour).

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Grow Mindfulness through Humility

I have been discussing being mindful at work. It seems appropriate to draw on the lessons from superb leaders who turned their companies into great companies that enjoyed longevity as well as success.

In his book, Good to Great, Jim Collins identified what characterised these highly successful leaders. It was not, as you might surmise, their outgoing nature, their capacity to “sing their own praises” or their readiness to boast about the achievements of their companies. These great leaders were characterised by two key qualities, “personal humility and professional will” reflected in their quiet, almost shy, demeanour together with their determination and resilience

I want to concentrate on the “personal humility” quality here. Humility is closely linked to mindfulness in that genuine humility requires a level of self-awareness that is realistic and accurate and not based on negative self-evaluation.

Developing mindfulness through personal humility

Personal humility is a “road less travelled”. Most people are either boastful of their achievements (a habit cultivated by our competitive society) or dishonestly “modest”. The middle road is difficult to achieve but beckons when you want to grow in mindfulness and achieve its attendant benefits.

Shamash Alidina, author of The Mindful Way Through Stress, provides some strategies to develop personal humility in his insightful and comprehensive article on how to be mindful at work:

Develop mindfulness practices – as we have seen through the blog posts on this site, mindfulness meditations and activities help you to develop a genuine self-awareness that is neither boastful nor involves “beating up on yourself”. These practices enable you to move from self-absorption (talking about your own achievements all the time in conversations with others) to recognition of what others have contributed to your present success.
Being conscious of who has helped you – at any point in time, you can take a few minutes to focus on who has helped you to be where you are. Being conscious of what you have it terms of work, colleagues and professional networks, can help you to develop a fine-grained awareness of those who have contributed to making you who you are and what you have achieved.
Show appreciation to those who have helped you – this can be expressed towards people who have done even the smallest thing to help you, e.g. finding a resource for you or linking you to another person or idea. If you develop the habit of showing appreciation in your everyday life, then it becomes a spontaneous act to do so in your work situation/ professional life. Often we appreciate someone’s words or actions but fail to communicate this to them – we assume they know. Expression of appreciation is an act of gratitude that builds mindfulness.
Value the opinion of others – it is so easy to quickly dismiss the perspective, opinions or views of others as if our stance is the right one all the time. However, being humble demands a recognition of the limitations of our own perceptions, knowledge and skills and an openness to others through respectful listening for understanding.

As we grow in mindfulness through mindfulness practices, being conscious of who has helped us and showing appreciation and respect for their help and alternative opinions, we can progressively develop a true personal humility.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of Wokandapix on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Leading with Body Awareness

The early trait theories of leadership argued that to be an effective leader you needed to be male, charismatic and tall. Clearly, this delineation can lead to discriminatory behaviour towards those who are female and short.

The earlier trait theories of leadership have been disproved and there is now a consensus that there is no universal list of traits that researchers can agree on as predictors of leadership ability.

Amanda Sinclair, author of Leading Mindfully, points out that despite these emergent findings, myths still pervade about desirable traits that reinforce leadership viewed according to the male stereotype. She suggests that women have been harshly judged against these unreal measures and have had to conform to standards of dress and behaviour that are more rigorous than those imposed on men.

Then again, as a female colleague of mine pointed out, some women dress provocatively in a work situation to draw attention to themselves. As my colleague commented, this draws attention to their sexuality but detracts from perceptions of their competence. So women are often confronted with a dilemma – conform to unfair standards or dress inappropriately.

Rather than accepting this dilemma, women and men can learn ways to present themselves bodily so that potential followers are not left experiencing discomfort or uncertainty about how to communicate with, or relate to, their leaders.

Increasingly, followers have been shown to prefer characteristics that are described as the soft skills – that is skills associated with emotional intelligence such as empathy, compassion, listening skills, communicating to inspire followers, congruence and creativity.

Through mindfulness, leaders can develop a presence (irrespective of physical height) that conveys a sense of balance and calm. They can face problems with greater clarity and creativity. Their very presence can communicate support and generate confidence in others who are faced with difficult situations.

Leaders need to be physically present to their staff so that their positive bodily influence can be experienced first-hand. They also need to care for themselves bodily by looking after themselves so that they can withstand the stresses of their role but, at the same time, have real concern for the physical welfare of staff.

By building resilience through mindfulness practice, you can communicate non-verbally that they you are in control of yourself and the situation. Even when you are not conscious of the impact of your demeanour, others take note and are influenced by how you present yourself – your bearing can communicate respect for others, personal confidence and self-awareness.

Somatic meditation is one way for a leader to get in touch with their bodies and their reality. It enables them to be more conscious of how stress is stored in the body and emitted through physical actions and non-verbal activity.

Amanda also alludes to the research work of Norman Doidge and highlights the mind-body connection and the role of exercise such as yoga and walking in enhancing this connection and improving brain functioning. In the light of this research and the foregoing discussion, Amanda exhorts leaders to be aware of the role of their bodies in the process of leadership:

Our bodies and physicality in leadership are gateways to important forms of intelligence, to wisdom and mindfulness. They provide us with ways of noticing and revaluing the present, experiencing the full richness of the people and situations around us. Physicality is not something to be ignored, suppressed or overcome in leadership, but a means of helping us live and lead more fully. (p. 129)

As we grow in mindfulness, we become increasing aware of how we experience the world through our bodies and how others experience us as leaders through their perceptions of our bodily presence.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of rawpixel on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Creating a Mentally Healthy Workplace

If you revisit the previous post and listen to Goldie Hawn’s statement about the tools and skills that children are given in MindUP™ , you come to realise that she is creating the foundations for mentally healthy workplaces . As Goldie pointed out, she set about creating a new culture, conducive to world peace, by developing children as future leaders with dignity and humanity.

In their guide, Mental Health at Work, produced by Portner Press, the authors discuss the need to create a workplace culture that is conducive to developing and maintaining mental health in the workplace. What they identify as the elements that go into making a mentally healthy workplace culture align very well with Goldie’s focus and goals.

They also align very closely with the manager development work I have been doing over more than a decade with my colleague, Julie Cork. The Confident People Management Program that we have been facilitating for over 2,000 managers is a longitudinal, action learning program of four to six months focused on people management skills.

To create a culture that is conducive to mental health in the workplace, requires, fundamentally, an awareness of, and willingness to address, the basic needs of staff. Staff have three basic needs, (1) tell me what is expected of me, (2) give me honest feedback about how I am doing, and (3) provide me with the resources to meet the expectations of the job.

Job expectations

Clarity around job expectations is particularly critical for creating a workplace environment that is conducive to mental health. Much stress, conflict and mental illness is caused by unclear job expectations which are manifested in role confusion, role ambiguity and/or role overlap.

Communication of expectations should cover both performance expectations and behavioural expectations. Performance expectations, in terms of the quantity and quality of work to be done, have to be reasonable and not excessive. It is okay to establish high expectations as long as you enable negotiation of those expectations and provide the requisite level of support to achieve the desired outcomes.

The other aspect of job expectations is behavioural standards. It is one thing to communicate workplace values, e.g. professionalism, it is another thing to explain these values in behavioural terms so that staff understand what is required of them behaviourally. So for a value like professionalism, a manager would need to ask, “What does professionalism look like behaviourally in our workplace context?” (or, alternatively, “what would be considered unprofessional behaviour in our context?”).

Clarity around job expectations, both performance and behavioural, is a critical first step for a mentally healthy workplace.

Feedback

An essential component for a workplace culture that is conducive to mental health is regular feedback about performance and behaviour. This involves both positive and corrective feedback.

Positive feedback builds a person’s self-esteem and sense of self-efficacy. It respects and values their contribution and encourages positivity in the workplace.

Corrective feedback is designed to correct performance/ behaviour so that the staff member can meet the job expectations. If it is provided in a professional manner it can be generate respect – the focus being on the performance/ behaviour, not the person or their personality.

In both forms of feedback, it is important that the feedback is timely, specific, accurate and sincere.

Resources

It is unreasonable and damaging to mental health to provide staff with resources that are inadequate to enable them to meet job expectations – this includes the provision of training in both performance and behavioural requirements. In terms of assisting people who have mental health issues, it is important to provide access to independent, external health professionals to give adequate support for the individual involved. What is often overlooked is the need to train managers in how to deal with mental health issues in the workplace – resulting in managers experiencing undue stress and, potentially, burnout.

Listening for understanding

If a manager is to genuinely meet the needs of staff, they have to have skills in active listening. One component of this is empathetic listening skills – the ability to understand the emotions involved for the other person, to empathise with them and to work with them to help alleviate the associated pain where possible.

Being present

Underpinning the above elements of a healthy workplace culture is the capacity of a manager to be really present to their staff. Listening for understanding, communicating expectations and providing feedback (both positive and corrective), require the manager to be in-the-moment and really present to their staff.

As managers grow in mindfulness, they are better able to create workplace environments conducive to mental health. Kindness and gratitude form part of the emergent skill-set and these, in turn, contribute mental health and happiness, not only for staff but also for the manager.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: Courtesy of johnhain on Pixabay

Mindful Leadership: Social Skills – Compassion

Compassion is recognising a person’s pain and suffering and having an active desire to alleviate that pain and suffering.

Dr. James Doty, in his Ted Talk on The Science of Compassion, identifies three components of compassion:

noticing another suffering (realise)
showing empathetic concern (relate)
taking some action to mitigate the pain (relieve)

Hence, compassion differs from empathy in that the emphasis is placed on taking action to redress suffering, not just feeling with and/or for another person.

James Doty suggests that many organisational leaders who seek power and control, lose their capacity to empathise and their willingness to be compassionate.

However, he points out the research in a book by Jane Dutton and Monica Worline, Awakening Compassion at Work, where the authors show that compassion positively impacts the bottom line. They contend that the benefits are two-dimensional. Firstly, trust, cooperation and satisfaction increase; secondly, burnout, turnover and absence decrease.

Shari Storm, in her TED Talk, Building a Compassionate Workplace, maintains that one of the major impediments to developing compassionate organisational leaders and a compassionate workplace, is the metaphors we use to describe work – which become embedded in our language, influences our thinking and shapes our behaviour. She identifies both the war and sports metaphors as problematic because they promote competition and winning over care and concern. She suggests that the family as a metaphor for work would open up increased possibilities for nurturing in the workplace. It would also enable women to flourish and thrive because women would be better able to relate to such a metaphor.

Unfortunately, the sports/ war metaphors tend to be male-centric and feed the desire of men to be seen as “macho”. What is not easily recognised is that compassion requires courage as well as concern – particularly where you have to break out of the leader stereotypes encapsulated in the sports/war metaphors.

Mo Cheeks, head coach of the Portland Trail Blazers, broke the stereotype at the start of the NBA playoff with Dallas Mavericks. When 13 year old Natalie Gilbert, through nerves, forgot the words when singing the national anthem, Mo came to her aid, put his arm around her shoulder and gave her a helping hand by singing with her (despite not being a very good singer). The crowd joined in and Mo has been universally praised for his courageous, compassionate action. This event shows too that compassion is contagious – if only leaders would realise its power to transform organisations.

How can leaders show compassion?

There are multiple ways leaders can demonstrate compassion – what it takes is a compassionate mindset and the courage to act on it. Here are just a few examples of compassion in action:

providing time off to people who experience trauma in the workplace
supporting middle level managers who have to lay off staff to deal with the anger and grief involved, as well as the rupture to the social fabric of the organisation
educating managers how to deal with mental health issues in the workplace, for the sake of the managers as well as for those staff experiencing mental illness
providing independent expert support to managers and staff who are experiencing difficulties
conducting rituals to express grief at the closure of an organisation or a major transition to a new structure
allowing staff time to deal with their negative emotions during major organisational change
publicly acknowledging the contribution of long- serving organisational members who are retiring – recognising that they will be experiencing mixed emotions including a sense of loss as well as excitement about their future.

As we grow in mindfulness, we are better able to notice when people are suffering, to show empathetic concern and act courageously to alleviate their suffering.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of WerbeFabrik on Pixabay