Understanding the Process of Emotions

Dr. Eve Ekman recently presented a session on Overcoming Negativity and Judgement as part of the Wise@Work Virtual Communities series organised by Wisdom Labs.  Eve’s professional work focuses on developing emotional awareness, compassion and mindfulness. In pursuit of this goal, she draws on her knowledge, research and experience in areas such as integrative medicine, clinical social work and contemplative science. The mission of Wisdom Labs is to improve mental health in the workplace and the organisation offers guided virtual communities and a stress reduction app as a means to pursue these goals.  The positive outcomes from these tools are reduction in workplace stress, combating loneliness and burnout and improvement in teamwork.

Eve facilitates the Cultivating Emotional Balance Online Course and is Director of Training at the Greater Good Science Center (GGSC), University of California Berkeley.  Eve demonstrates the benefits of her yoga and meditation practice in her concise, calm, practical and insightful presentations in many contexts, including in large organisations around the world.   Her video presentation on cultivating emotional balance and fluency at the 2013 Summer Institute for Educators (GGSC) is another example of the depth and passion of her work in developing emotional awareness

The process of emotions

Eve made the point at the outset that we have to understand the nature of emotions if we are going to learn how to keep them under control.  She explained that emotions are more than feelings (e.g. feeling good or bad about something).  In her view (informed by scientific research), emotions are really a process – a process involving “a trigger, an experience and a response”.

The trigger for a feeling of frustration and anger in the workplace could be something like the internet freezing continuously, someone who continually talks loudly in your open office workspace or the fact that your views and suggestions are ignored by management.   Working from home in the current lockdown environment of the Coronavirus can provide multiple triggers for frustration such as distractions, inadequate computer resources and managers who lack an understanding of your personal situation and associated difficulties (such as young children at home).   

Our experience of frustration and anger and associated thoughts of unfairness have a “biological correlate” – in other words, our thoughts and feelings are reflected in our body.  We may feel “uptight”, experience soreness in our back, arms or legs or have a stiff neck or headache.  Our response to the trigger and associated feelings and bodily sensations, can be mild, measured, “over-the-top” or involve some form of calming of ourselves and our emotions.

Eve suggests that we draw on integrative science (Western and Eastern approaches) to identify emotions as “constructive or destructive in how they are enacted” – in other words, how we respond, how our emotions play out in our words and actions.  Whether we choose a constructive or destructive way to act out our emotions will depend on how well we have our emotions under control at the time. 

The capacity to consciously chose an appropriate response to our triggers and associated feelings is described as emotional fluency or as Susan David calls it, “emotional agility”.  Eve’s facilitation in workplaces and her research, confirm that meditation and mindfulness practices are a pathway to developing emotional fluency/agility.   Without awareness of our emotions and how we enact them, we can be easily captured and controlled by them, resulting in harmful interactions and poor decision making.

Reflection

Viktor Frankl reminds us that between a stimulus (a trigger) and our response, there is a gap – wherein lies the opportunity to exercise choice in how we respond, and in the process, free ourselves from the enslavement of our emotions.  As we grow in mindfulness through meditation, reflection and mindfulness practices we can build our self-awareness in relation to our triggers, thoughts, feelings, bodily sensations and habituated responses and develop self-regulation to deal with our emotions constructively.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

A Framework for Reflection for Organisation Leaders

Chip Conley, author and hospitality entrepreneur, emphasised the importance of reflection, wisdom and lifelong learning for leaders.  He created the Modern Elder Academy to further that end.  He was especially interested in making the workplace a place for fullment, inspiration and self-actualization for employees – which he maintained was the means to achieve a sustainably successful organisation.  Chip acknowledged that his leadership philosophy was heavily influenced by the writing of two men Viktor Frankl and Abraham Maslow.

Viktor Frankl through his book, Man’s Search for Meaning, impressed on Chip the importance and power of a meaningful life for leaders and the critical role of leaders in providing an environment that is conducive to employees developing a “sense of purpose and meaning”.   Research has confirmed that a meaningful life is foundational to a person’s health, happiness and overall well-being.

Abraham Maslow and his work on developing a Hierarchy of Needs had a very profound effect on Chip and his approach to leadership, both as an owner/entrepreneur and a mentor to other leaders, especially the young founders of Airbnb.  Maslow’s work gave Chip an insight into how to develop a reflective framework to guide his own role as a leader and to assist other leaders to create meaningful work for employees.

A framework for reflection for organisational leaders – the transformative pyramid

Chip explained his reflection framework in a TED Talk© given in 2010 titled, Measuring What Makes Life Worthwhile.  He elaborated further on the evolution of the framework and how to put it into practice in a podcast interview with Tami Simon of Sounds True.  He was particularly concerned about the challenge of applying Maslow’s hierarchy of needs to business and the management of employees.

What Chip realised is that, for employees, meaning provided inspiration which in turn developed intrinsic motivation.  He came up with the idea of a framework which he called the “transformative pyramid” – built on Maslow’s hierarchy of needs which was illustrated as a five-level pyramid with physiological needs at the bottom of the pyramid and self-actualization at the top.

To simplify things and make his framework easy to implement, Chip developed his transformative pyramid as a three-level pyramid with “survival” at the bottom, “success” in the middle and “transformation” at the top.  He pointed out that many leaders focus only on the bottom of the pyramid, the survival needs, by using all their energy to create non-sustainable, extrinsic motivation in the form of pay, bonuses and financial rewards while ignoring what truly influences and shapes employee motivation.

In Chip’s model, “success” relates to recognition that an employee is achieving their role and contributing to the organisation.  He understood that positive feedback was a powerful motivator and that people often left their jobs because of the way they were treated, including feeling a sense that they had been “taken for granted” and their efforts were unrecognised.   Chip explained, by way of example, that during the dot-com crash, he introduced a process of recognition at his weekly managers’ meetings that not only provided some positive element to what was a relatively sober discussion but also helped to spread recognition and positivity throughout the organisation. 

The initiating process for giving recognition was simple – he introduced a ten-minute period at the end of each meeting where a manager would mention someone in one of the teams who “deserved recognition” for something they had done in the workplace or in the field.  This recognition was communicated personally to the individual involved who felt that they were “noticed” and respected, and their contribution was appreciated.  Chip suggested that great companies are differentiated by the fact that they are “first-class noticers”.

At the highest level of the transformation pyramid is personal reframing of work from “just a job” to something that is meaningful and worthwhile.  Chip suggested that this can be achieved by helping employees to understand the higher purpose of the organisation – the inspirational “why”,  and to find meaning in what they do by understanding the connection between their daily work and something broader that makes a difference in people’s lives.  

Chip indicated that he learned this lesson from a maid who had worked for a  long time in one of his hotels.  When he asked her why she seemed so happy doing mundane work every day (such as cleaning the toilets), she said that she was able “to create joy” for people who stayed in their hotel away from their home and often without their family or partner.  She was able to mentally connect what she did every day to a “noble purpose”.  This realisation and reframing were “transformative” for her – putting her mundane work in a totally different light and acting as a source of intrinsic motivation.

Chip encapsulated his “transformation pyramid” and its underlying principles in his book, PEAK: How Great Companies Get Their Mojo from Maslow.  He encouraged leaders to use his framework to reflect on their relationships with their employees, customers and investors.  Since the first edition of the book, many organisations worldwide in different industries have used his framework to transform their businesses. In particular, they have found innovative ways to recognise the contribution of their employees.

Reflection

It is often the simplest ideas that have the greatest impact.  Chip demonstrated that focusing on intrinsic rather than extrinsic motivation was the way forward to transform companies and he proved this through his own roles as founder and CEO of Joie de Vivre and as mentor to the founders of Airbnb.  In the process, he addressed one of the key underlying problems associated with the growth of depression – the loss of connection to meaningful work.  As we grow in mindfulness, we can increase our understanding of leadership and what is meaningful in life for us and others, and notice, appreciate and provide recognition to people we encounter who contribute in whatever way to our own welfare and that of our organisations.  Noticing, appreciating and giving recognition require us to be present in the moment – a key aspect of mindfulness.  Being present builds awareness of our self and others.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Resilience and Positive Psychology

Louis Alloro, co-founder and faculty member for the Certificate in Applied Positive Psychology (CAPP) at The Flourishing Center, recently presented a webinar on The Science of Resilience. In his presentation, he described resilience as the ability to persist in the face of adversity or setbacks in the pursuit of one’s goals. This approach focuses on perseverance when encountering blockages – a view that emphasizes the ongoing nature of resilience, rather than the espisodic view which describes resilience as “bouncing back” from some major adversity.

Positive Psychology and resilience

Positive Psychology has its foundations in the work of Dr. David Seligman, author of the books, Learned Optimism and Authentic Happiness. David highlighted our capacity to live an optimally fulfilling life through training ourselves to think positively rather than indulge in negative or pessimistic thinking. Positive thinking keeps us open to possibilities, while pessimistic thinking focuses on barriers to achievement. Resilience builds through positive thinking, while pessimistic thinking leads us “to give up”.

In David’s view, “authentic happiness” is achieved by putting the spotlight on our strengths, not our deficiencies. This positive perspective enables us to develop what is best in ourselves, rather than being obsessed with where we “fall short” or where we deem ourselves to be “not good enough”. Focus on the positive aspects of ourselves enables the achievement of sustainable contentment or equanimity and releases the energy to build a better world. It shifts the emphasis from avoiding “mental illness” to developing “wellness”.

Our thinking shapes our emotions and behaviour

In his presentation, Louis discussed the ABC Model underpinning authentic happiness. “A” stands for the activating event (or stimulus), “B” for beliefs or thoughts about the event and “C” for consequences expressed in terms of emotions and behaviour. So, when something happens, we can view it positively or negatively and, depending on our beliefs or thoughts about the situation, we will experience emotions (positive or negative) which, in turn, leads to our behaviour. One of the easiest ways to view this cycle (optimistic or pessimistic) is to consider the possible range of responses to “being ignored by a colleague at work”.

Louis reminds us of the words of Viktor Frankl that there is a gap between stimulus and response, and that choice and consequent freedom lie in the gap. We can choose how we use the “gap” to shape our thinking about a situation and that choice determines our resilience and happiness. A fundamental way to do this is to bring mindful awareness to our intention (why we are doing what we are doing), to our attention (consciously paying attention) and to our attitude (one of accepting what is, openness to possibilities and curiosity about our inner and outer world).

As we grow in mindfulness through meditation and reflection, we can progressively overcome our innate negative bias and build a positive orientation that develops our resilience, releases energy and opens the way for creative actions to deepen our wellness and happiness and contribute to a better world. Developing mindful awareness of what we bring to each situation – our intention, attention and attitude – enables us to be truly resilient in the face of difficulties and blockages (real or imagined).

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

The Pillars of a Meaningful Life

In the previous post, I discussed how making meaning in our daily lives contributes to well-being. I also drew on what Dr. Paul Wong stated in terms of the need to align our lives with what we consider to be meaningful – in other words, to achieve congruence. Paul is the author of the book , The Human Quest for Meaning: Theories, Research, and Applications. Through his research, writings and presentations, he has developed the concept of the pillars of a meaningful life. He has identified seven of these pillars which I will discuss below.

The seven pillars of a meaningful life

  1. Believing that human life is inherently meaningful – this is foundational, because once you acknowledge that your life has meaning, you can pursue the realisation of meaning in your own life. You can begin to value your work, be grateful for the many things that you have and can do and explore meaningful relationships with people who are like-minded. This can lead to life-time friendships and collaboration. This fundamental belief also enables you to accept that suffering and pain are part of human existence and have a meaning in your life.
  2. A profound self-awareness – understanding at a deep level who you are and where you fit into the greater scheme of things. This understanding and acceptance provides the basis for recognising your potential for contributing positively to significant others in your life and those you interact with on an given day. This means avoiding delusion and being open to your potential.
  3. Exploring what is unique about your passion and mission – discovering your unique purpose. This involves capturing what inspires and energises you and becoming conscious of the challenges and responsibilities that flow from your personal pool of knowledge, skills and experiences.
  4. Pursuing your best self so that you realise your potential – overcoming the negative thoughts and barriers that block your potential. If you are not consciously trying to improve yourself, you can find that you are going backwards. Even small steps towards fulfilling your potential will bring you closer to your best self. This is a life-long journey but leads to a sense of well-being when you have achieved a real breakthrough. It is important to approach this self-realisation task non-judgmentally, avoiding “beating up on yourself” for not progressing as fast as you “should”.
  5. Self-transcendence – contributing to something that is bigger than yourself and that will outlast you. Viktor Frankl suggests that self-transcendence is central to your well-being as it is part of your “spiritual nature”. This involves moving beyond self-centredness and self-absorption to being altruistic and compassionate – ultimately being other-centred, whether the other person is a neighbour, friend or casual contact. Happiness and well-being lie at the heart of self-transcendence.
  6. Relating well to the people who are closest to you – your life partner, your children and closest friends. This “intimacy” is a rich source of happiness and well-being. If you are in constant conflict in this arena, you need to explore the dynamics of the situation and your contribution to the conflict. Relating well entails reflective listening, being thoughtful and aware of others’ needs, and “going out of your way” to help the other person when they are not coping, are ill or saddened by some occurrence in their life.
  7. Having a sense of personal fulfillment when your life is productive – in line with human connectedness. This means, in part, having a sense that you are using the surplus in your life to contribute to the well-being of others. It also means using your knowledge, skills and experience to be a productive and positive contributor to your work team and your organisation.

As we grow in mindfulness through meditation, reflection and small acts of gratitude, we can enjoy happiness and well-being, develop rich relationships and realise our potential through positive contributions to our work team and our community.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Making Meaning for Well-Being

Viktor Frankl, a survivor of four years in German concentration camps, wrote a landmark book, Man’s Search for Meaning. In the book he argues that our most fundamental drive is a search for meaning rather than a search for pleasure. He demonstrated in his life in the concentration camp and through his research, that while suffering is an integral part of life, we can find meaning in it. Subsequent research has confirmed that searching for meaning and pursuing meaningful actions develops personal well-being.

Joaquín García-Alandete, writing in The European Journal of Counselling Psychology (2015), reported the results of his research that demonstrated that the relationship between meaning in life and psychological well-being was significant. Michael Steger and colleagues found in their research that the search for meaning is present in all stages of life and that realising meaning in life contributed to well-being. Conversely, the absence of meaning in the latter stages of life contributed to a reduced sense of well-being.

Dr. Paul Wong maintains that meaning contributes to well-being by enhancing positive feelings, reducing depression and building hope and resilience in the face of adverse and stressful circumstances. Michael Steger and Joo Yeon Shin argue that happiness and meaning become more imperative in our technological age characterised by an anxiety epidemic, choice overload, constant demand for adaption and an ever-increasing pace of life.

Making meaning- aligning our actions with what is meaningful for us

The search for meaning alone does not guarantee well-being. Dr. Pninit Russo-Netzer found in her research that the key to well-being was prioritizing meaning within our lives. This ultimately means doing things that align with our purpose in life and that give meaning to our life.

Achieving insight into our life’s purpose and realising alignment through our actions is a lifetime pursuit that is aided by mindfulness. Pninit suggests that as we develop self-awareness, we can reflect on our action choices and test them for alignment with our values and their impact on our well-being … and make appropriate adjustments.

Pninit argues that our simple everyday actions can be the pathway to well-being because they enable us to cultivate meaning in our lives on a daily basis. We can effectively build meaning into our lives by giving priority to aligning our choices with our values and life purpose. Just the simple, conscious act of building a collage of meaningful photos can reinforce what matters to us, build a renewed sense of purpose and increase our energy for prioritizing meaning in our lives.

Dr. Paul Wong maintains that it is not enough to believe our life is meaningful and then indulge in a lifestyle that does not contribute value to society in a way that is unique to ourselves, to our core knowledge and skills. A life that consists solely in the individual pursuit of pleasure and or power is wasteful and is devoid of meaning – a reality that is born out daily in the lives of celebrities in the fields of sport, cinema and music.

As we grow in mindfulness through a focus on our purpose and what is meaningful in our life, we can achieve a sense of well-being that assists us to live more fully and to deal with the ups and downs of life. Mindfulness meditation and reflection enable us to assess the alignment between what we value and what we do – to determine how well we are prioritizing meaning in our life. These mindful activities help us to deepen our sense of meaning – and consequent well-being – through our everyday activities.

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Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Overcome Reactivity through Mindfulness

Throughout the day we are often on automatic pilot, reacting to events and to others in an unconscious way.  It may be that we react to something someone said or did – like hearing a perceived criticism or being cut off in traffic.  Our automatic response is to be angry or annoyed and to lash out at the other person either in word or action (or by sending that angry email response).

Tara Brach, in her meditation podcast, defines this reactivity as “reacting out of our habitual patterns without consciousness”.  All day and every day we will find ourselves in a reactive pattern, being totally unaware of where we are operating from.   Viktor Frankl reminds us that there is a space between stimulus and response and that we have the choice of whether we use the space to manage our response.  He suggests that in the space lies freedom and choice – the opportunity to break free from reactive responses and to exercise conscious choice in how we respond.

People are becoming increasingly reactive because we are fast losing the capacity to be in the present moment – to respond to life with full awareness.  The growth in the incidence and violence of “road rage” is evidence that people are reacting mindlessly when they experience some delay in traffic or are frustrated by the actions of another driver.  We can act out of impatience rather than being patient and understanding that we are traffic too.

If we practice reflection on our daily activities, we can begin to notice how reactive we often are.  It is a useful exercise to think about a single event where we were reactive and to capture the moment – thinking about what happened, how we felt both bodily and emotionally and how we responded.  We can then focus on what we could have done differently to avoid being reactive.

When we are in the midst of a situation that is stimulating a negative response in us, we can use the S.T.O.P. practice to create some space for ourselves and better manage our response.  Meditation practice can help us to more frequently access this process to pause and stop ourselves from being overly reactive.

Tara suggests that one of the easiest practices during meditation to become grounded in the present is to listen to the sounds that surround us – in a way that is neither interpreting or evaluating the sound.  For example, you might be fortunate enough to tune into the sound of rain as it falls, noticing the ever-changing pattern and different impacts as it hits the ground or buildings.

As we grow in mindfulness through meditation practice and reflection, we can become more self-aware, more aware of our reactive responses and better able to consciously manage our response to life and the varying stimuli we encounter throughout the day and night.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of RobbinHiggins on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Mindful Leadership: Self-Management

Self-management relies very heavily on self-awareness. If we are not conscious of what we are thinking, saying and doing – and the impact of our thoughts, words and actions – we are incapable of managing ourselves.

Self-management, according to the Search Inside Yourself Leadership Institute, is “the process of managing one’s internal states, impulses and resources”.

Viktor Frankl, author of Man’s Search for Meaning, identified the opportunity space for self- management:

Between stimulus and response, there is a space.  In that space lives our freedom and our power to choose our response.  In our response lies our greatest happiness.

There are a number of ways to develop self-management.  I will discuss two approaches in this post:

1. Managing Your Response to Negative Triggers

We all have situations, people or events that “set us off”.  They may stimulate anger, frustration, annoyance or anyone of the multitude of negative emotions.  As Vikto Frankl pointed out, we really have a choice of how to respond.  In a previous post, I discussed the SBNRR process (stop, breathe, notice, reflect and respond) to help you manage your response to your negative triggers.  Reflect is an important stage of the process because it seeks to get us to move beyond the particular negative stimulus and response to gain insight into any observable pattern, e.g. obstinacy when dealing with a person in authority.

2. Mindful Listening

Mindful listening requires us to be fully present to the other person, to understand what they are saying and the significance for that person.  It also means to be able to reflect back their words and feelings, and the depth of those feelings. It requires discipline to stay with the other person’s conversation and to avoid diverting the conversation to yourself and your own experience.  It also means avoiding interrupting the other person mid-sentence.  All of this takes considerable self-management.  Mastering mindful listening is a lifetime pursuit – in the process you will develop self-management and grow in mindfulness.

Self-management contributes to the development of mindfulness; as we grow in mindfulness it becomes easier to manage ourselves and our responses. Both contribute to the development of mindful leadership.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of moulinaem on Pixabay