Gratitude – a Reflection

In my last post I wrote about simple gratitude exercises.  There was one in particular that resonated with me – reflecting on your day.  As a result, I reflected on a specific event that occurred the day before.  It was a cafe meeting I had with two of my colleagues.  Reflecting on this event brought home to me how much I take for granted in my life.  I will share my reflections about my gratitude for this interaction in the following post.

Gratitude for colleague 1 – occasional colleague

I last worked with this colleague about six months ago.  Despite this elapsed time, I found we virtually took up the conversation “where we left off”.  I often marvel at how this occurs – when you are with real friends, you seem to be able to resume “where you left off” even after 6 months, a year or even many years – it’s almost as if you communicate in the ether over time, even when you are going your separate ways.

Underlying this ease of conversation, is a common value system and belief about the inherent goodness of people.  In our case, it also relates to an approach to organisational consulting which sets a lot of value on respecting people and seeking to create positive, productive and mentally healthy organisations.  It is a rich source of support when you have a colleague, however occasional, that you can relate to so easily and share a common paradigm about people and organisations.  I am very grateful for this rich relationship, developed more than three years ago, which has provided me with such professional support.

Gratitude for colleague 2 – weekly collaborator

Over more than a decade now, I have worked weekly with a colleague with whom I collaborate on manager/executive development and organisational reviews and development.  While we may not be working specifically with a manager or organisation all the time, we are regularly sharing resources, planning workshops or interventions, reflecting on our activities and following up with clients.

We have in common a shared set of values which among other things encompasses working continuously to develop mentally healthy organisations.  We do this through the Confident People Management Program (CPM), a longitudinal, action learning program we conduct with managers and executives in Government agencies throughout the State.  In all, we have worked with over 2,000 managers in the past decade or so.

Additionally, we have undertaken organisational interventions at the request of clients who want to increase leadership effectiveness, undertake collaborative strategic planning, develop a positive and productive culture, heal divisions or act on aspects of organisational life identified by managers and/or staff as unsatisfactory.

My colleague has the contacts, the persistence and energy to generate this work – and I regularly express appreciation for this collaborative work and the rich experience and learning that this provides (not to mention the revenue involved also).

I appreciate her courageous commitment to her values and willingness to challenge others when their words and actions do not align with their stated values.  Associated with this is the readiness to question her own words and actions through ongoing reflection.   This personal commitment to continuous improvement in herself and others is foundational to the success we experience in engaging managers and organisations.  It is underpinned by her absolute commitment to meet the needs of our clients, whether they are individuals, groups or organisations as a whole.

There is also an underlying courage and willingness to “have a go” and try something different which is both refreshing and encouraging and has taken us into consulting realms and activities that I thought would not eventuate.  This is the inherent developmental aspect of our professional relationship, as we stretch our boundaries to meet the needs of our clients – managers and organisations.

I appreciate too that my colleague does not have “ego” investment in any of the processes we plan for our manager development or organisational intervention activities.  This makes it so much easier to plan, explore alternative options, experiment and change course mid-action.   It also facilitates the ability for collaborative reflection on action as well as in-action.

I am grateful that our relationship has been built on complementary skills – with my colleague contributing a unique depth of understanding of our public sector clients and their history as well as endless contacts.  My contribution focuses on process design and our collaboration has developed my process design skills and provided the support/opportunity to explore new processes and embed different processes into our manager development activities and organisational interventions.  We also share a common understanding of group and organisational dynamics and a commitment to action learning and the values that underpin this approach to manager and organisational development.

Underlying all this however, is a common set of values around respecting and valuing people and seeking to facilitate the development of mentally healthy organisations where executives, managers and staff can develop themselves and their organisations.  We often describe our work as “enabling organisational participants/groups to have the conversations they should be having”- whether that is managing upwards, sharing values, planning together, resolving conflicts or building each other’s capacity and capability.

I have worked with many colleagues over more than forty years of educating and consulting, and it is rare indeed to have a colleague who brings so much to a professional relationship, who values the relationship above self-interest and is willing to collaborate in the very real sense of the word.  My reflection on this cafe meeting brought home to me how much I value this ongoing professional relationship and all that it has enabled me to undertake and achieve.   For this, I am very grateful, but I realise how much of this richness I take for granted.  Reflecting on various professional experiences with my colleague is a catalyst for this expression of gratitude.

As we grow in mindfulness, we learn to take less for granted and grow in appreciation for the many people and things that enrich our lives.  Reflection really aids the development of this sense of gratitude.  Through reflection we come to see what others have contributed to our wellness, growth, mental health, sense of accomplishment and happiness.   In relationships we can become who we are capable of being.  Ongoing reflection helps relationships, professional and otherwise, to develop and grow richer.  There is so much about reflection that underpins gratitude.  Being mindful helps us to reflect, just as reflection contributes to our development of mindfulness and the associated internal and external awareness.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of johnhain on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Cultivating Inclusive Leadership

Leadership in the future world of work presents many challenges, not the least of these being managing the diversity that will confront leaders. Diversity takes many forms – diversity of markets, of customers/clients, of technologies and of the workforce.

As countries around the world become more strongly interdependent, connected through international trade agreements and treaties, the diversity of issues will expand exponentially.  This is reflected in complex market relationships involving very significant differences in economic, cultural, political and logistical make-up.  Marketing channels differ radically by country and are constantly evolving.

The growing diversity of customers/clients has forced companies and government agencies to become more customer/client-focused in terms of communications, systems, structures and procedures.  Underpinning this responsiveness, is the need for leaders to develop a new mindset that puts the customer at the centre of considerations of policy, strategy, organisational culture, staff training and organisational access.

The emergence of new technologies, such as robots and artificial intelligence, demands that leaders are open to new ideas and ways of doing things and are creative and innovative in the way they create and deliver products and services.

The complex shift in the mix of employees versus contractors and part-time versus fulltime, creates new challenges in terms of workforce management.  Added to this shifting complexity is the need to provide flexible working arrangements, a development accelerated by the availability of emerging technologies.  The growth in an increasingly educated population, with ready access to information globally, also means that leaders will be increasingly dependent on the knowledge and skills of their workforce.  This will demand robust self-esteem and increasing capacity to connect and collaborate.  Concurrent with these challenges is the need to manage increasing generational diversity in the workforce and the related inter-generational relationships and conflicts.

Taking these macro changes into account will demand that leaders develop the capacity for inclusive leadership – the ability to manage the complexity, uncertainty and disruption of the diversity that is growing on every front.

Traits of inclusive leadership

Juliet Bourke and Bernadette Dillon produced an article published by Deloitte titled, The six signature traits of inclusive leadership: Thriving in a diverse new world.  I will discuss each of these six traits and relate them to the diversity issues identified above.

Commitment– according to Bourke and Dillon, research shows that inclusive leadership is more sustainable when it involves a personal commitment to the underlying values of “fairness” and “equity”.  While acknowledgement of the business case for inclusion can encourage leaders to be more inclusive, a commitment of heart and mind is necessary to sustain the desired behaviour.

Courage – it takes courage to challenge prevailing norms, structures and policies in the defence of inclusion.  Going against non-inclusive thinking and behaviour can lead to isolation and conflict and requires a courageous stance over a sustained period.  It also implies vulnerability and readiness to acknowledge our own mistakes and weaknesses.

Cognizance of bias – we all suffer from unconscious bias in our perception of others whether the bias is based on age, sexual preference, culture, economic position or employment status.  Bias leads to words and behaviour that undermine inclusion.  Unconscious bias creates blind spots resulting from a lack of awareness of the hurt we cause through our non-inclusive perceptions, words and actions. Inclusive leadership thus demands both self-awareness and self-management to prevent bias creeping into our actions and decisions. It also entails understanding of, and support for, people who are experiencing mental illness.

Curiosity – inclusive leadership entails openness to, and curiosity about, other ideas and perspectives.  It involves not just recognising differences but also valuing them and learning from them.  Curiosity fuels life-long learning – an essential requirement for inclusive leadership.  Bourke and Dillon argue from their research that inclusive leaders deepened their understanding of diverse perspectives by “asking curious questions and actively listening“.

Culturally intelligent – cultural intelligence has emerged as a critical leadership trait because of the global mobility of the workforce.  Now termed “CQ“, cultural intelligence involves “the capability to relate and work effectively in culturally diverse situations”.   It goes beyond cultural sensitivity and entails sustained interest in cultural diversity, a willingness to learn and adapt in culturally diverse situations and ability to plan for associated inclusive behaviour.

Collaborative – as the world of work changes with considerable rapidity and in unpredictable ways, the need to collaborate is paramount for effective and inclusive leadership.  This involves creating space and opportunities for sharing of ideas and different perspectives by diverse groups and personalities.  Synergy can result from such connections and collaborative efforts. My own research reinforces the fact that collaboration is motivational and engenders engagement, energy and creativity.

As we grow in mindfulness we can develop our emotional commitment to the value of fairness, strengthen our courage and resilience to pursue this commitment, cultivate self-awareness and curiosity and enhance our capacity to collaborate.  Mindfulness then will support our efforts to cultivate inclusive leadership in our own thoughts, words and actions and those of others.

 

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

The 4P’s of Mindfulness in the Workplace

Caroline Welch, Co-founder with Dan Siegel of the Mindsight Institute, presented at the Mindfulness at Work Summit on the topic of the 4P’s of mindfulness at work.   This topic will be covered at length in her new book, The Mindful Woman: From Chaos to Calm, when it is released in 2019.  Caroline’s aim with the book is to encourage and support women to develop the confidence to handle life’s many challenges.

The 4P’s represent ways of bringing mindfulness to the workplace despite the busyness of our lives.  The challenge of being mindful at work is made more difficult for women because of the many roles they play and the challenging questions such as, “When should I go back to work after the birth of my child?”, “Can I maintain a career if I take time off?” “How do I overcome the guilt of leaving my child in childcare during the day?”  The difficulty, and associated stress,  is aggravated by the Type E Woman who attempts to be “everything to everybody”.

Caroline identified the 4P’s as Presence, Pacing, Prioritizing and Pivoting:

  1. Presence – this is foundational and it means being-in-the-moment, realizing that things in life are transitory, consciously being present to people when communicating with them and developing open awareness to appreciate what life provides.  Presence is cultivated by mindfulness practice – a daily routine that develops awareness as a habit that will sustain “presence” at work or in the home.  Given the challenge of “finding the time” to practice, Caroline suggests adopting a “ruthless” commitment to a single practice that is adopted for whatever time you have available, even one minute or “one breath at a time” – attaching the practice to something you already do can assist to make the practice both easily remembered and sustainable.
  2. Pacing – this is dealing with the “impatience of youth”.  Increasingly we want to achieve all at once, particularly in our 20’s or 30’s.  Caroline suggests that we should think in broader timespans than just the immediate day, month or year. It means accepting that you cannot achieve everything in life at once, that life is  very much about phases with each phase enabling the following phase. It also means accepting the fact that people are living longer nowadays – so everything does not have to be achieved now.
  3. Prioritizing – means being conscious of our values (and those of the organisation) while working through the endless priorities that confront us in the workplace.  This also implies letting go of things and delegating to others, or not doing things that are relatively meaningless.  With this comes the realization that yesterday’s priorities are today’s waste bin submissions.  We need to ask ourselves, “What really matters?
  4. Pivoting – this entails being able to pay attention to the relevant data that confronts us daily and being able to make decisions on that data.  This focused attention may mean that you have to leave a job, change career direction, or take on a part-tine or a full-time role, depending on your circumstances.

As we grow in mindfulness through meditation practice with “ruthless” commitment to a daily practice we can gradually realize the 4P’s of being mindful at work with less stress, more satisfying achievements and a healthier life.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of Concord90 on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Mindfulness: Commitment to Awareness

Jon Kabat-Zinn, in his presentation provided as part of the  Mindfulness & Meditation Summit, focused on the theme, Fully Embodied as You Are.  Jon is the author of a number of books, including Coming to Our Senses and Full Catastrophe Living.

A quote from his book, Wherever You Go, There You Are, throws some light on his chosen theme for this presentation:

Mindfulness practice means that we commit fully in each moment to be present; inviting ourselves to interface with this moment in full awareness, with the intention to embody as best we can an orientation of calmness, mindfulness, and equanimity right here and right now.

So fundamentally, mindfulness is a commitment to cultivate awareness so that in any given moment we can embody calmness and the clarity that comes with progressively waking up to full awareness.

We grow in mindfulness through meditation practice which can take many different forms or as Jon describes it, “many different doors to the one room”.  Just as there are different regimes to build fitness and stamina, there are multiple doorways to mindfulness – mindful breathing, mindful eating, mindful walking, kindness/compassion meditation, mindfulness yoga and body scan being just a few of the many options.  Jon encourages us to be creative in our exploration of meditation practice.

Awareness through meditation awakens us to our own likes and dislikes, our biases and prejudices and how we harm others, often unconsciously, through insecurity, uncertainty, doubts, mental/physical pain and resentments.

As we become increasingly aware of our internal landscape, we learn to recognise how we place ourselves at the centre of things – it is all about us and our world, our future, our well-being and our security.  In this sense, we each have some of the characteristics of a narcissistic person.  Mindfulness, however, helps us to become more unselfish, interconnected and compassionate.

He suggests two simple practices to increase our wakefulness:

(1) each time you take a seat, see it as a new beginning, grounding yourself in the present;

(2) when you wake of a morning, lie in bed for five to 10 minutes, and practice the body scan so that you can be fully awake and, in Jon’s words, “fully embodied”.

The more we grow in mindfulness, through daily meditation over increasingly longer periods, we leave behind our self-interested focus and become more other-focused and interconnected and more aware of our impact on others.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of  johnhain on Pixabay

Grow Your Influence by Letting Go

In a previous post, we discussed how mindfulness helps us to increase our sense of control over our internal environment and responses to external stimuli.  However, there are times when we have to give up control over our external environment to enable others to gain a sense of control over their work or environment.

A fundamental dilemma in life is that to grow our influence we need to let go.  If we become too controlling, we get compliance from others but lose their commitment and energy – ultimately things get out of control.

If you are a manager or someone who has the power to delegate tasks to others, it is very difficult to let go.  However, if you fail to do so, your influence contracts, rather than grows.

We are afraid to let go because:

  • things might get out of hand
  • the other person does not have the knowledge or skills to do the task
  • other people may not have our level of knowledge or skill
  • we do not want to be embarrassed by the mistakes or failures of others
  • other people cannot do the task as well as us
  • we get a buzz from achieving things ourselves
  • we like to do things within our comfort zone, rather than things that challenge us.

All of these reasons for not letting go can be challenged but they often serve as barriers to delegating to others – in the final analysis, they can be seen as excuses.  The net result is that we end up overworked and other people are deprived of the opportunity to grow and develop, to achieve outcomes that are valued, to experience satisfaction for a job well done – importantly, if we retain control we limit their sense of agency and capacity to contribute.

Neuroscientist Tali Sharot maintains that “control is tightly related to influence” and influence expands when we provide others with a sense of agency – the capacity to control their environment, power over the way things are done.  She argues:

The message, perhaps ironically, is that to influence actions, you need to give people a sense of control.  Eliminate the sense of agency and you get anger, frustration, and resistance.  Expand people’s sense of influence over their world and you increase their motivation and compliance.  (The Influential Mind, 2017, p. 87)

To give up control, however, we have to be in control of our own emotions and responses.  We have to manage our fear of loss of control over our immediate external environment by managing our internal environment. As explained in the previous post, as we grow in mindfulness, we grow in the capacity to develop control over our own emotions and responses.

Tali Sharot suggests that “there is nothing more terrifying than giving away control to another human being” and “this is why many managers feel the need to micromanage their teams”.  She offers advice to managers that resonates with developing mindfulness and awareness:

It is difficult to let go, but awarness can help.  Understanding why we are the way we are, and being conscious of our deeply rooted drive to make decisions, may help us hand over the wheel once in a while.  With awareness comes the understanding that giving away control…is a simple but largely effective way to increase people’s well-being and motivation. (The Influential Mind, 2017, p. 103)

She discusses examples of research projects in different contexts that provide evidence of the effectiveness of the fundamental principle of letting go to empower others by giving them a sense of agency.  One particular research project that resonated strongly with me was one involving the elderly in a nursing home where the fundamental questions framed by the researchers, Rodin and Langer, were:

What if the residents of a nursing home were given more choices, more responsibility, and a greater sense of agency?  Would they become healthier and happier?

To test these questions, the researchers set up an “agency floor” and a “no agency floor” where the former were given control over a range of decisions – a sense of agency not provided to the latter floor. The results are described by Tali Sharot as follows:

Three weeks later, when Rodin and Langer assessed the nursing home residents, they discovered that those individuals who’d been encouraged to take more control over their environments were the happiest and participated in the greatest number of activities.  Their mental alertness improved, and eighteen months later they were healthier than the residents on the “no agency” floor. (The Influential Mind, 2017, p. 97)

This research project has a personal interest for me because it reminds me of the activity of my brother, Pat Passfield, who provided other residents of his nursing home with a strong sense of agency.  He was recently nominated for a philanthropic award for his efforts to raise funds and improve conditions for other residents of the Jacobs Court aged care community at Sinnamon Village (80 years of Care – Wesley Mission, A joint Photojournalism Project between the Wesley Mission Queensland and Griffith University Queensland College of Art, p.22)

So if we learn to let go through developing mindfuless and awareness, we will be able to grow our influence by giving others a sense of agency and control over their environment – and contribute substantially to their health, well-being and happiness.

 

Image Source: Courtesy of geralt on Pixabay