conversation – Grow Mindfulness

Developing Resonance through Listening: Leadership in Action

In a previous post I discussed leadership as resonance, drawing on the work of biophysicist Ginny Whitelaw. Fundamental to this concept is the role of a leader as an “energy concentrator” – capturing, focusing and amplifying energy. This process is a two-way street. The leader generates energy alignment and amplification through developing a vision, shaping team culture and enabling the transformation of creative energy into innovation. On the other hand, the leader captures the energy of his or her followers through listening – being in tune with their energy vibration, removing political and organisational blockages and providing energetic support. This is very much a form of bottom-up management, in contrast to the former way of concentrating energy through vision and culture which is a top-down approach. Listening, then, is a means of achieving resonance – aligning with and amplifying energy vibrations from followers.

Listening as resonance

A common expression used to describe the act of listening is to say that people who are actively listening in a conversation are on the “same wavelength” – their energy vibrations are aligned. Ginny, drawing on neuroscience research, maintains that this statement is both metaphorically and literally true – if the leader is actively listening, they are matching the brain waves of the communicator, making a map of the other person’s energy vibrations within their own brain. This is what Ginny calls “connected communication”. As she points out, when we are on the same wavelength, we have access to a deeper level of understanding and information exchange. This is in direct contrast to parallel conversations where there are no connections and people are “talking past” each other. In Ginny’s words, listening involves a sensitivity to the point that the conversation changes us and has a healing effect.

Disconnected communication – a lack of listening and dissipation of energy

Communication is a form of energy exchange that can be either employed to make things happen or dissipated through failure to listen by either party in a conversation. In organisations, it is all too common for staff to lose heart and energy when their leader fails to listen, to be in tune with what they are saying. This can happen in communications about ideas for improvement, expression of dissatisfaction about some aspect of the workplace or work practices or identification of potential risks. Leaders can tune out through a need to maintain control, through their own busyness or habit of interrupting the speaker or diverting unpleasant or challenging conversations. Leaders often attempt to solve the problems of followers before they have heard and understood what the real problem is.

Developing resonance through listening

Leaders can develop their capacity to listen effectively and develop resonance – energy alignment and amplification – through mindfulness practices. These can take many forms as discussed in this blog – such as meditations to address fear, the need for control, resentment or negative self-talk. A very useful strategy is to reflect on a situation where you failed to listen effectively. You can ask the following questions in your reflection:

What was the situation and the nature of the conversation?
What was happening for me in terms of my thoughts or feelings?
To what extent was my need for control involved?
How did the exchange impact my sense of self-worth or self-identity?
What was my mindset in the interaction?
What intention did I bring to the conversation?
What words or actions did I use to curtail, redirect or end the conversation?
What negative impact did I have on the energy of the communicator?

Honest answers to these penetrating questions can enable you to increase your self-awareness, remove blockages to your listening and open the way to develop resonance through effective listening.

Reflection

The way we listen as leaders can build resonance or dissipate energy. As we grow in mindfulness through meditation, mindfulness practices in our daily life or reflection on our words and action, we can better attune ourselves to what others are saying – both in terms of the content and significance of their communication. We will be better able to match and amplify their energy and facilitate the transformation of ideas into action. Mindfulness enables us to be present in the moment, aware of our own emotions and that of others and builds the capacity to self-regulate our words and actions. Connected communication is a challenge but it is essential to leadership effectiveness as research and our own experience continuously affirms. ___________________________________________

Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

The Lifelong Journey into Inner and Outer Awareness

Diana Winston in her book , The Little Book of Being, suggests that if we let our meditation and mindfulness practices slip, our achievement of natural awareness will diminish and the change in this direction will become “dormant”. She argues for “lifelong practice” to keep “our meditation vibrant and interesting” (p.206).

The lifelong journey into inner awareness

There are times when we gain insight into who we really are and how we respond to various stimuli. We may surprise ourselves when we discover the level of resentment we still carry towards someone for an action that occurred many years ago; or we might gain insight into the ways we express anger covertly; or unconsciously seek the approval of others. These insights gained throughout our journey into inner awareness through meditation and mindfulness practices can be translated progressively into behavioural change.

We might gain clarity about the factors influencing our responses – we come to an understanding of the influence of early parental criticism on our current behaviour; or time spent away from our parents when very young (e.g. under five); or loss of a sibling; or being a child of an alcoholic parent. While our understanding grows of the impact of these influences, it takes a lifelong journey to break free of the hold of these influences and to translate these insights into new behaviours.

We might experience what Tara describes as a “waking up” and the associated deep shift inside ourselves which is difficult to explain but finds expression in increased tolerance of others, heightened sensitivity or a readily accessible stillness and calm in times of crisis. Despite these shifts, we might still be prone to anger when caught in traffic while rushing to get somewhere; still interrupt people’s conversation to divert the conversation to ourselves; still fail to express our real feelings; or still indulge in any other form of inadequate or inappropriate behaviour. Despite the experience of a deep personal shift in inner awareness, we have not arrived at the end of the journey because meditation is not a “quick fix” – it’s a pathway to guide us on the journey into the unknown.

The lifelong journey into outer awareness

Through our meditation and mindfulness practices, we can increase our natural awareness – attain increasing awareness in the present moment of what and who is around us. We can begin to appreciate the beauty of a sunrise as it occurs and bask in its unique configuration and colour; we can be increasingly cognisant of, and sensitive to, the pain of others; we can become aware of how grateful we are for the things that we have and/or can do in life – and yet, at other times, we may be oblivious of what is around us (the beauty of nature or the sounds of birds) and fail to notice, or act to relieve, someone’s suffering or pain because of self-preservation.

Outer awareness grows over time with regular practice but can become blurred by the intensity of our thoughts or feelings – the inner fog. We need to continually pull back the screen of our self-preoccupation and self-projection to allow the light of natural awareness to shine on the world and people around us. Outer awareness requires a lifelong journey into wonder through growing curiosity and openness (repressing the need to judge).

As we grow in mindfulness through meditation and mindfulness practices, our natural awareness grows so that we can be more in-the -moment. We can gain progressive insight into ourselves; the influences shaping our behaviour and responses; and attain ever increasing inner awareness to the point of experiencing a major shift or “waking up”. We can broaden our outer awareness and our attunement to, and connection with, other people. All the time, though, we will develop a deepening insight into how long the journey is to attain inner and outer awareness – the realisation of the need for a lifelong journey.

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Image: Sunrise at Wynnum, Queensland 10 July 2019

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Gratitude – a Reflection

In my last post I wrote about simple gratitude exercises. There was one in particular that resonated with me – reflecting on your day. As a result, I reflected on a specific event that occurred the day before. It was a cafe meeting I had with two of my colleagues. Reflecting on this event brought home to me how much I take for granted in my life. I will share my reflections about my gratitude for this interaction in the following post.

Gratitude for colleague 1 – occasional colleague

I last worked with this colleague about six months ago. Despite this elapsed time, I found we virtually took up the conversation “where we left off”. I often marvel at how this occurs – when you are with real friends, you seem to be able to resume “where you left off” even after 6 months, a year or even many years – it’s almost as if you communicate in the ether over time, even when you are going your separate ways.

Underlying this ease of conversation, is a common value system and belief about the inherent goodness of people. In our case, it also relates to an approach to organisational consulting which sets a lot of value on respecting people and seeking to create positive, productive and mentally healthy organisations. It is a rich source of support when you have a colleague, however occasional, that you can relate to so easily and share a common paradigm about people and organisations. I am very grateful for this rich relationship, developed more than three years ago, which has provided me with such professional support.

Gratitude for colleague 2 – weekly collaborator

Over more than a decade now, I have worked weekly with a colleague with whom I collaborate on manager/executive development and organisational reviews and development. While we may not be working specifically with a manager or organisation all the time, we are regularly sharing resources, planning workshops or interventions, reflecting on our activities and following up with clients.

We have in common a shared set of values which among other things encompasses working continuously to develop mentally healthy organisations. We do this through the Confident People Management Program (CPM), a longitudinal, action learning program we conduct with managers and executives in Government agencies throughout the State. In all, we have worked with over 2,000 managers in the past decade or so.

Additionally, we have undertaken organisational interventions at the request of clients who want to increase leadership effectiveness, undertake collaborative strategic planning, develop a positive and productive culture, heal divisions or act on aspects of organisational life identified by managers and/or staff as unsatisfactory.

My colleague has the contacts, the persistence and energy to generate this work – and I regularly express appreciation for this collaborative work and the rich experience and learning that this provides (not to mention the revenue involved also).

I appreciate her courageous commitment to her values and willingness to challenge others when their words and actions do not align with their stated values. Associated with this is the readiness to question her own words and actions through ongoing reflection. This personal commitment to continuous improvement in herself and others is foundational to the success we experience in engaging managers and organisations. It is underpinned by her absolute commitment to meet the needs of our clients, whether they are individuals, groups or organisations as a whole.

There is also an underlying courage and willingness to “have a go” and try something different which is both refreshing and encouraging and has taken us into consulting realms and activities that I thought would not eventuate. This is the inherent developmental aspect of our professional relationship, as we stretch our boundaries to meet the needs of our clients – managers and organisations.

I appreciate too that my colleague does not have “ego” investment in any of the processes we plan for our manager development or organisational intervention activities. This makes it so much easier to plan, explore alternative options, experiment and change course mid-action. It also facilitates the ability for collaborative reflection on action as well as in-action.

I am grateful that our relationship has been built on complementary skills – with my colleague contributing a unique depth of understanding of our public sector clients and their history as well as endless contacts. My contribution focuses on process design and our collaboration has developed my process design skills and provided the support/opportunity to explore new processes and embed different processes into our manager development activities and organisational interventions. We also share a common understanding of group and organisational dynamics and a commitment to action learning and the values that underpin this approach to manager and organisational development.

Underlying all this however, is a common set of values around respecting and valuing people and seeking to facilitate the development of mentally healthy organisations where executives, managers and staff can develop themselves and their organisations. We often describe our work as “enabling organisational participants/groups to have the conversations they should be having”- whether that is managing upwards, sharing values, planning together, resolving conflicts or building each other’s capacity and capability.

I have worked with many colleagues over more than forty years of educating and consulting, and it is rare indeed to have a colleague who brings so much to a professional relationship, who values the relationship above self-interest and is willing to collaborate in the very real sense of the word. My reflection on this cafe meeting brought home to me how much I value this ongoing professional relationship and all that it has enabled me to undertake and achieve. For this, I am very grateful, but I realise how much of this richness I take for granted. Reflecting on various professional experiences with my colleague is a catalyst for this expression of gratitude.

As we grow in mindfulness, we learn to take less for granted and grow in appreciation for the many people and things that enrich our lives. Reflection really aids the development of this sense of gratitude. Through reflection we come to see what others have contributed to our wellness, growth, mental health, sense of accomplishment and happiness. In relationships we can become who we are capable of being. Ongoing reflection helps relationships, professional and otherwise, to develop and grow richer. There is so much about reflection that underpins gratitude. Being mindful helps us to reflect, just as reflection contributes to our development of mindfulness and the associated internal and external awareness.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of johnhain on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Recognition of the Signs of Mental Illness and How to Intervene

In the previous post, I discussed being mindful of mental health in the workplace. This involves not only awareness and being present to staff and colleagues, but also being able to recognise the early warning signs of mental illness and having the courage and competence to intervene.

The early warning signs of mental illness in the workplace

Recognition of the early warning signs of mental illness enables early intervention to prevent deterioration in a person’s mental health. Without such an intervention, issues can build up for the individual, making it more difficult for them to manage their stress and/or stressors.

The Mentally Healthy Workplaces Toolkit introduced in the earlier post provides a list of possible early warning signs of mental illness and lists them under five categories:

Physical – such as constant tiredness, continuous ill health, major changes in appearance and/or weight, complaints about ongoing health concerns
Emotional – such as irritability, loss of a sense of humour or of confidence, increased cynicism, nervousness, overly sensitive to perceived or real criticism
Cognitive – overall performance decline through lots of mistakes, lack of concentration and/or inability to make decisions (constant procrastinating)
Behavioural – behaving out of character by becoming more introverted or extroverted, withdrawing from group activities, lateness to work, not taking scheduled breaks (such as lunches) but taking unofficial time off
In the business – inability to meet deadlines, declining motivation, frequent absences, working long hours unproductively.

There may be multiple causes for one or more of these early signs to occur. So, it becomes important to check in with the person involved as to how they are going and whether you can be of assistance.

Checking in – having the conversation

Often managers and colleagues are reluctant to say anything to the person showing early sings of mental illness and the person involved is often unwilling to raise the issue for fear of being seen as “not coping” or “being weak”. Part of the problem is that they really need support and care and genuine concern for their welfare. They can be experiencing a strong sense of isolation, lack of support and associated depression. Extending a helping hand can often work wonders. But how do you start the conversation?

People in the workplace are very ready to ask someone about a physical injury such as a broken wrist but when it comes to a mental illness they are often fearful or uncertain – yet the person with the early signs really needs someone to show care and concern. So, we can have a situation where the two parties – the manager/colleague and the person experiencing mental illness – are compounding the problem by not engaging in the conversation- a form of mutual withdrawal.

The recognised format for the initial conversation where someone is displaying the early signs of mental illness is called AYOK – “Are you okay?” The Mentally Healthy Workplaces Toolkit offers four steps for starting the conversation:

Ask R U OK?
Listen without judgment
Encourage action
Check in

It is useful to preface this conversation with the observation, “I have noticed that…and I am concerned for your welfare.” In other words, communicate what you have observed (shows you are interested in the person) and express care and concern.

The person involved may be unwilling to talk initially but it is important to undertake the occasional check-in. An experienced practitioner at the 19th International Mental Health Conference mentioned that on one occasion he had the initial AYOK conversation and the person involved said they were okay…and yet, some months later they came up to the practitioner and said, “I’m not okay, my daughter committed suicide three months ago – can you help me?” Having had the initial conversation opened the way for the subsequent voluntary disclosure. To avoid the conversation compounds the sense of isolation of the individual involved – they feel that they can’t help themselves and that no one else is willing to help them.

It is important to prepare for the conversation beforehand – know what you are going to say, allow time for the interaction and choose an appropriate time and place. You need to ensure that you are prepared to listen and be mindful during the conversation.

You can provide support by suggesting they use the Employee Assistance Program, visit their doctor (who can initiate a formal Mental Health Care Plan) or discuss options for making reasonable adjustments to their work situation. The important thing is that you take compassionate action, not letting the situation deteriorate.

It is vitally important to maintain confidentiality about any information disclosed to protect the privacy of the person involved. You will need the explicit consent of the individual to disclose the information to co-workers, for example. The information conveyed to you can only be used for the purpose intended by the disclosure – e.g. to enable a reasonable adjustment to their workload or pattern of work.

The exception would be where the person discloses that they are experiencing suicidal thoughts or feelings. In this case, you will need to seek professional support. Beyond Blue has some very sound and detailed guidelines for the conversation in these situations, including what language to use. ConNetica, in their blog post Chats for life APP, also provides an App (with practical conversation tips) which has been designed by young people for young people experiencing mental health problems, and possibly suicidal thoughts and feelings.

As we grow in mindfulness through meditation and reflection, we can become more aware of the early signs of mental illness, have the courage and confidence to have the AYOK conversation and a willingness to take compassionate action.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Overcoming a Toxic Work Environment through Action Learning

Dr. Rod Waddington, PhD, recently published an article about his doctoral research which incorporated action learning as a central intervention. His article, Improving the work climate in a TVET [Technical & Vocational Education} college through changing conversations, tracks his intervention as Human Resource Development (HRD) Manager in a college in South Africa that had five campuses.

Organisational toxicity and its impacts

The college was characterised by a toxic workplace that resulted in both physical and psychological problems for employees, both managers and staff. Rod discussed the toxicity of the organisation in terms of the “toxic triangle” described in the article by Padilla, Hogan & Kaiser, The toxic triangle: Destructive leaders, susceptible followers, and conducive environments.

Rod was then able to address the three elements that contributed to toxicity in the college – toxic leaders, toxic followers and a toxic organisational context (systems, processes and procedures that enabled toxicity to develop and grow). Toxic leaders were identified as displaying narcissistic tendencies and traits in that they micromanaged, abused and bullied staff, failed to address poor behaviour (in part, because of favouritism), threw tantrums and undermined engagement, productivity and wellness of managers and staff.

The Action Learning Group

Rod was able to create an action learning group (action learning set) comprising a representative group of nine managers who managed campuses and reported to the Corporate Centre where the HRD manager worked. His description of this approach to organisational intervention was in terms of engaging people who were directly impacted by, and were contributeding to, the toxic organisational environment:

I had to learn to adopt an inclusive, participative, democratic paradigm to guide a bottom-up approach. I thus recruited other managers as participants, co-researchers and change agents to constitute an action learning set. (p.9)

The Action Learning Process

Rod chose to use a process of drawing and story telling to capture the experiences and feelings of the managers who formed the action learning group. He provided a large calico sheet for them to draw on and space around a central drawing of a river which symbolised the flow of events and the connectedness and interdependence of the group members.

In the first instance, the managers in the participating group were invited to identify events that contributed to their experience of trauma and stress. The invitation to draw and use colours and shapes engaged their right brain and moved them away from their usual mode of thinking – thus providing some sense of safety in exchanging information that was self-disclosing and uncomfortable, leaving them vulnerable.

The story telling or narrative that followed the drawings enabled the managers to articulate what they each had been feeling for a long time but that they had denied, submerged and kept hidden from others. The process gave them permission to be honest in their communication with each other because it helped them to realise that they were not alone in their experience of personal hurt and dissatisfaction.

The participating managers identified different feelings – a strong sense of abandonment through lack of support, devalued because they were not listened to, dehumanised because they were verbally abused and hopelessness because there was no positivity or direction provided.

In a second round of drawings, the managers were asked to develop a picture of a changed workplace which incorporated the values that had been denied through the toxicity of the work environment. This second drawing enabled the managers to tap into a sense of empowerment and hope that they could create an environment conductive to improved personal physical and mental health and to the development of an organisation characterised by wellness and mutual respect.

Outcomes of the Action Learning Process

Participants started to admit their own feelings as well as the part they themselves played in perpetuating the toxic environment. This growth in self-awareness enabled them to move from helplessness and self-blame to take up the “agency and responsibility” offered to them through the action learning process. In this way, they developed skills in self-management. Hence, the intervention overall enabled the development of managerial agency for the participant managers.

The focus of conversation amongst the managers moved from negative thoughts and stories to discussion focused on hope and aspiration. A key outcome was the development of a sense of responsibility, not only for their own area of responsibility but also for the organisation as a whole. This was reflected in the managers’ agreement to initiate a “values campaign” in their areas of responsibility based on five core values – inclusiveness, participation, trust, empowerment and consultation. They developed an agreed format for posters to be used as part of this “values advocacy”.

Through the processes of drawing, sharing and reflecting, participants built trust in each other, changed their mind-sets, developed better coping skills and increased resilience as proactive change managers.

The action learning process and the development of mindfulness

The action learning process enabled the participant managers to grow in mindfulness – becoming increasingly aware of themselves and the impact of their thoughts, feelings and behaviour on their organisational environment. Along with this increased self-awareness, they developed enhanced self-management skills, taking up responsibility for shaping their work environment and becoming more assertive in communicating and pursuing their own needs and those of their staff.

The participant managers were able to develop awareness through a clear focus on improving a toxic work environment and doing so in a non-judgmental way, moving from self-blame and blaming others to acting to improve the situation for all who were experiencing the pain and suffering resulting from organisational toxicity. So, they were motivated not only to remove their own pain and suffering but also that of others affected by the work environment. This then reflects compassion , a key feature of emotional intelligence and mindful leadership.

[Note: Dr. Rod Waddington published the abovementioned article with co-author, Leslie Wood, Research Professor, Faculty of Education Sciences, North-West University, South Africa.]

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of acky24 on Pixabay

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Mindful Connection

Sharon Salzberg, in her presentation provided as part of the Mindfulness & Meditation Summit, focused on the theme, The Art of Mindful Connection. Sharon is the author of ten books, including Real Love.

Sharon made the point that real love is not a commodity to be exchanged, it is not simply about reciprocation -“I’ll do something for you, if you do something I want in return.” In her view, love does not mean unwillingness to express your own needs or feelings or coming from a place of neediness.

At times, real love is “tough love”, expressed as a readiness to say “no”, when the context, situation or your needs require that response. It does not mean just agreeing with the other person for the sake of peace or a false sense of making them happy.

Sharon spoke of love as a capacity – a capacity for real connection which flows out of being mindful. Real love creates real connection and is developed through mindfulness practice and being mindful in the situation when we encounter people.

The problem is that we all bring our conditioning and assumptions to every interaction – some being more negatively impactful than others. We each have our own conditioning and assumptions developed as a result of our family environment, our work experience and/or life events.

Our conditioning may mean that we are wary of dissenting, reticent to express our feelings and needs or have difficulty trusting others. Adverse events in our life may contribute to a tendency to look for, and see, only the negatives we experience, e.g. when reviewing our day, we may only focus on what we did wrong, our lack of achievement and/or our disappointments.

Our assumptions play a major role in how we relate to others. We can show interest in people (who we assess as interesting), look right past others or consider others to be not worth talking to.

Sharon told the story of a writer friend of hers who, on first sight of a woman who had approached him, assumed that she was not intelligent or not “with it”. It turned out that the woman was very intelligent and was actually a professional proof-reader for a publisher.

This example resonated strongly with my experience of my own unfounded assumptions which I described in my previous post about removing blockages to learning and performance.

Sharon encourages us to engage in meditation practice and honestly confront ourselves – to look squarely at the impact of our conditioning and assumptions on our relations with others.

She suggests, for instance, that in conversations with ourselves that we ask penetrating questions. We could ask, for example, “What groups do we think do not count?”, “Which of our assumptions were at play in a recent interaction with someone else that did not work out as we expected?” or “Who have we been avoiding and why?”

Sharon urges us to be honest with ourselves in these conversations and not let negative emotions such as shame or embarrassment get in the road of a genuine exploration of how our conditioning and assumptions play out in our daily interactions.

She suggests that unearthing these impediments creates a new freedom – a liberation from the constraints that prevent us from achieving mindful connection with others. Mindfulness, in her view, is the gift of liberation.

As we grow in mindfulness through meditation and conversations with ourselves, we can free ourselves from the conditioning and assumptions that hold us back from genuine engagement with others. By becoming progressively unfettered in the way we relate and being able to give our full attention to the other person, we can create meaningful and mindful connections.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of sasint on Pixabay

Mindfulness and The Art of Conversation

Sakyong Mipham Rinpoche, in his presentation provided as part of the Mindfulness & Meditation Summit, focused on the theme, Mindfulness and the Art of Conversation. Sakyong is the author of a number of books, including, The Lost Art of Conversation: A Mindful Way to Connect with Others and Enrich Everyday Life.

Sakyong emphasised the need for meditation in these troubled times, both locally and globally. He identified that there is a lot of fear and uncertainty around threats to world peace and environmental deterioration. He stressed the importance of not only meditating but also engaging with others in conversation.

The one thing we can do in times of such uncertainty and anxiety is connecting with others through communication. In Sakyong’s view, transformation at a personal and social level have come about when people connect with each other and share.

Communication is a basic need, it is available to us all at any time and is a natural activity of being human. Sometimes, we experience difficulty in our conversations and at other times it seems so easy and rewarding.

Despite being connected technologically like never before, a lot of our connections are superficial, as are our “conversations”. We have tended to lose real connection with people around us, who are with us on a daily basis.

Despite experiencing a great sense of warmth and happiness from our good conversations, we tend not to properly engage with people because of our busy lives. Despite our development on a global basis, we seem to have lost the art of conversation – which can connect us at a time when so many things have the effect of keeping us apart from each other.

Even just acknowledging another person can be empowering for them, just as ignoring them can make them feel demeaned and disempowered.

As we grow in mindfulness, we can more readily connect with others, engage in active listening and communicate empathy – all of which values the other person and empowers them to be their real self.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of klimkin on Pixabay

You Will Have Fewer Regrets

Invariably, our regrets flow from times when we have not been mindful. There are many situations in life where this can occur. Our regrets typically have to do with things we should not have said, actions we should not have taken, or things that we omitted to say or do that we should have said or done.

Situation: The job interview

When going for a job interview, for example, you may have been so nervous and panicky, that you did not present yourself in the best light. You may have been “not with it” or unfocused. Without a clear mind, you would not have understood the interviewer’s questions or responded in an appropriate manner. You probably had not worked out “where they were coming from” or what they intended by their questions.

Nor would have you picked up any emotions behind the interviewer’s questions such as concern, anxiety or even fear. You could have come away thinking, “I just blew it” and realising that you left important things unsaid and did not “put your best foot forward” in terms of demonstrating your expertise. In failing to remain calm, you missed the opportunity to convince the interviewer that you could handle stress well. Mindful practice, in contrast, enables you to display calmness and clarify of mind.

Situation: Interaction with your partner

You may have had a recent interaction with your partner where you came away thinking, “I did not handle that well”. Your partner may have complained that you were not listening or that your mind was elsewhere. You may have become defensive, interrupted their sentences and talked over them – leading to frustration and anger on their part. In short, you may have failed to engage in active listening. Mindful practice helps you to be fully present to the other person and listen for understanding, rather than to mount a self-defence.

Situation: Coversation with a friend or colleague

Your friend could have engaged you in conversation only to find that you were just interested in talking about yourself and your accomplishments – in other words not being present to them. Alternatively, a colleague or staff member may have started talking about an issue or concern they had, and you quickly diverted or terminated the conversation because of your unease with the emotional content of their information. You were not able to listen empathetically to what they had to say, because you were so preoccupied with your own emotions. Mindful practice enables us to be empathetic listeners and to show people and their emotions the respect they deserve.

Situation: Conflict with a colleague, partner or friend

You may have “lost your cool” or over-reacted in a conflict situation when you encountered a negative trigger – something that was said or done (your pet hate) that set you off. You may not have developed self-management through mindful practice or learned to employ the SBNRR approach discussed previously. This approach enables you to stop, breathe, notice, reflect and respond – in that sequence.

As we grow in mindfulness, we are better able manage the stressors in different situations – to listen effectively and empathetically and to self-manage by keeping our emotions and reactions under control. If we achieve this, we will have fewer regrets about our words, actions or omissions.

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of quinntheislander on Pixabay

Mindful Leadership: Social Skills – Communicating with Insight

Chade-Meng Tan (affectionately known as “Meng”), is the author of the book, Search Inside Yourself, a developer of the related Google course and one of the founders of the Search Inside Yourself Leadership Institute.

Meng maintains that as we grow in mindfulness we develop calmness of mind and clarity of thought. So whatever the stressful situation we are in, we are able to remain in control of our emotions – instead of being held captive by the primitive part of our brain, the amygdala. (Meng’s Google Talk)

We are able to notice our emotions as they occur and to choose how we respond, e.g communicate with compassion, instead of with anger. We are no longer controlled by our emotions.

The insight we gain is not only insight into ourselves but also understanding and insight into others’ emotions, motivations and behaviour. So we are better able to communicate from this position of increased understanding and insight, a position of increased clarity of mind not confounded by emotions. We also gain a greater understanding and appreciation of our environment, both the natural environment and also the micro and macro work context.

The Search Inside Yourself Leadership Institute’s two day program on mindful leadership and emotional intelligence offers a process to help leaders communicate with insight in the context of difficult conversations. The process involves reflection on a conflicted conversation that you have been involved in with another person. It aims to help you to gain insight into your own perceptions, emotions and motivation and those of the other person.

The two step process starts with an analysis of your involvement in the conflict. Firstly you are asked to identify the content of the conflict (what happened from your perspective) and secondly, your feelings at the time (your emotions). The process then helps you to gain a deep insight into your own motivations.

The third step, then, is the critical one. The assumption is that both parties in the conflict are ultimately trying to deal with identity issues – a fundamental motivation behind the conflict for each party. These identity issues are expressed as three questions:

am I competent?
am I a good person?
am I worthy of love?

Once you answer these identity issues questions for yourself, you put yourself in the position of the other person and repeat the three step process with respect to the other person in the conflict (the what, the feelings and the identity issues for them).

This then puts you in a position to communicate with renewed insight into the other person in the conflict You should undertake the follow-up conversation only after you have first reflected on your intention on having the subsequent conversation. You may actually decide not to pursue a further conversation at this point, but resolve to approach the next interaction with greater care and insight.

Communicating with insight comes with growth in mindfulness. As Meng points out, if you have developed mindfulness, you are able to approach any situation, whatever it involves, with clarity of mind and calmness (free from from the influence of uncontrolled emotions).

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Image source: courtesy of geralt on Pixabay