“Transformative Pyramid” Applied to Meeting the Needs of Customers

Chip Conley developed the “transformative pyramid” as a reflective framework for his leadership philosophy and approach.  He had created it by adapting the work of Viktor Frankl and Abraham Maslow who focused on the hierarchy of human needs.  Applied to employees, the Transformative Pyramid translates into leadership action to meet basic security needs (such as adequate and fair pay), recognition for contribution to the organisation and providing clarity around the meaningfulness of their work.  Chip was very focused on enabling leaders to grow and develop through reflection and to develop a growth mindset in their transition to midlife.  Associated with this mindset change is the need for leaders in midlife to learn through curiosity from millennials in their organisation.

Chip not only applied his Transformative Pyramid to employees but also to investors and customers.  He suggested that in relation to customers, businesses too often benchmarked against the lowest common denominator which in his model represents the security needs of customers.  His pyramid, however, suggests that great companies can move up the pyramid of need and really engage customers to the point where they become intensely loyal and market the company themselves by their word-of-mouth “advertising – sharing their great experience with others in their family and social networks.

Transformative Pyramid applied to customer needs

Chip explained in a podcast interview with Tami Simon that the Transformative Pyramid when applied to customers, involved the same three levels as when the pyramid is applied to employees – survival, success and transformation.  However, each of the levels has a different meaning when applied to customers.  “Survival” relates to meeting customers’ expectations (a basic need also for business survival); “success” in this context involves meeting the desires of customers; and at the highest level, “transformation”, means to differentiate and expand through meeting an “unrecognised need of the customer”.

Identifying and meeting a need of customers that has been unrecognised and unmet is the basis of Chip’s approach to marketing as explained in his book, Marketing That Matters.  Chip gives the example of one of his boutique hotels, Hotel Vitale, that developed a yoga studio on its top-level floor and provided free morning yoga classes.  This met an unexpressed and unrecognised need of travelling businesswomen who wanted to maintain their health to counteract the wear and tear of business travelling.  The convenience of being able to do yoga before work without leaving the hotel premises was a real selling point.  Up until this point, boutique hotels were very much designed as “men’s clubs”- meeting the needs of male business travellers.

Innovation and transformation

Chip drew on his experience as owner and CEO of 52 boutique hotels to put forward what he described as The Three Key Rules Around Innovation and Disruption.  He spoke about (1) foreshadowing that occurs before an innovation (some companies begin to move in the direction of the innovation but their early efforts are incomplete or inadequate); (2) innovators fulfill “an underlying human need that has not been met” adequately or comprehensively; and (3) established companies eventually catch up and adopt the innovation (and we can see this happening daily in the growth of “gluten-free” and “vegan” products in our major supermarkets, previously the province of specialist (organic) stores). 

However, being innovative and creative by departing from established practice takes courage and bravery.  An Australian example is Karen Quinlan who introduced fashion as a key differentiating theme of the Bendigo Art Gallery.  Karen recognised that over 80% of visitors to art galleries were women and they were very interested in fashion and its history.  She set about meeting this “unrecognised need” – a need that art galleries around the world had not met because they were almost exclusively managed by male Art Directors who were blind to this need of their predominant customer base.  Bendigo Art gallery now enjoys global recognition for its innovative approach and theme-based fashion exhibitions.

Chip points out that deep listening to customers can lead to identifying needs that have not been met.  He suggests that what is important in innovation is understanding customer psychographics – their interests, passions, values and who/what they identify with.  He suggests that the great companies develop the capacity to effectively “mind-read” their customers.  To do this their leaders have to be fully present to customers and notice their inclinations, behaviours and self-expression.

Reflection

As we grow in mindfulness, we can develop curiosity, creativity and innovation and begin to understand our own needs and those of our customers/clients.  We can progressively move from trying to make ourselves appear interesting to being genuinely interested in our customers and their unmet needs.  This requires mindful listening, an openness to new ideas (from whatever source) and the courage to act on our insights and avoid procrastination through fear of departing from the established norm.

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Image by Angelo Esslinger from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

How to Let Go of Tension as a Leader

In her book The Zen Leader Ginny Whitelaw explains that to achieve real change in the way we lead, we need to make a number of “flips” (10 in fact), and one of them is “from tension to extension”.  Each of the flips involve reframing – changing the way we think about our self, others and our situation. 

Tension is mirrored in the body

When we are tense, we contract our body, blocking the flow of energy and our capacity to make a real impact.  The words we use to describe a tense person convey this idea of contraction – “uptight”, “wound up like a spring”, “ready to pounce”.  Tension affects not only our thoughts, emotions and behaviour, it is mirrored in our bodies through muscle pain, a stiff neck, headaches, swollen and sore ankles or back pain.  Sometimes tension can be experienced as overall body pain or fibromyalgia.

The paradox is that we need the process of tension and muscle contraction to be able to move – to move the bones in our arms and legs for instance.  So physical tension and contraction are natural processes and Ginny explains how they function for body movement through her in-depth biophysical knowledge.  She also points out, however, that the problem arises when the process becomes stuck, just as we can become stuck through our tension – unable to move forward, resistant to change, unwilling to explore new ways or unable to see a way ahead.

Impact of tension in a leader

Research has consistently confirmed that our mood as a leader is contagious – if we are negative, we develop a negatively oriented team.  Some of the impacts of tension in a leader are disengagement of staff (through poor leader modelling), withholding of information (for fear of an angry reaction), conflict between staff (a lack of cohesion and common goals) and inertia (absence of positive leadership energy).  So, there are very real costs for the tense leader, including staff avoidance.

Extension: how to let go of tension as a leader

The concept of extension (or expansion) builds on Ginny’s earlier discussion of the flip from “coping to transforming”.  She points out that the concept of moving from contraction (tension) to extension underpins much of Eastern philosophy and martial arts such as Tai Chi.  Contraction constricts, extension releases energy.  The challenge for a leader is to be able to move beyond the feeling of being “stuck” to achieving flow and productivity and engagement.

Ginny illustrates the power of extension by a brief physical exercise that involves contracting the muscles in the arms to create movement and then extending them to realise the flow of energy through the extended arm and hand.  She suggests that there are three principles underlying the flip from tension to extension:

  1. Rhythmic movement not relentless pushing or forcing – when we are tense, we break our natural rhythms of sleep, breathing, regeneration and relaxation and we fail to find time to unwind.  Ginny argues that we need to recharge ourselves like we do our phone battery – by plugging into our internal and external energy sources.  She suggests that we take brief breaks of two minutes every 90 minutes (others suggest every hour) supplemented by extended breaks of 30 minutes to undertake exercise or meditation (or Tai Chi) once or twice a day.  We have previously offered the practice of making awareness (and not your phone) your default when waiting, enabling you to tap into the natural rhythm of your breathing and the flow of universal energy that surrounds you.
  2. Develop downward energy flow to offset the tendency to move energy up – the words we use reflect this redirection.  When we are tense, we are “uptight” in more ways than one, when we are opening to expanding and redirecting our energy, we are grounded, calm and begin to “settle down”.  Ginny maintains that we can direct our energy downwards to our hara, our energetic center, through deep breathing and centering exercises that she offers on her Zen Leader website.
  3. Direct energy out, not in – outwards energy is needed to generate a vision, develop and implement a strategy and pursue achievement of goals.  Ginny describes a simple physical exercise to illustrate this energy flow and develop the practice of energy alignment. 

Building on these three principles, Ginny offers a series of reflective questions designed to help us to generate more energy and achieve a better alignment of our energy with our purpose.  She reinforces the power of mindfulness practices to “free up energy”.

Reflection

Many of us are tense as a result of time pressures, work and family challenges and/or the demands of caring for a relative or friend.  We intensify this tension through trying to live up to the assumed expectations of others and own unrealistic expectations.  Tension affects our thoughts, feelings, behaviour and our bodies.  It constricts and diverts our energy leading to exhaustion, frustration and feeling drained.  Extension practices build energy, achieve resonance and encourage engagement.  As we grow in mindfulness, we can free up our energy flow and progressively build our energy alignment.

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Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Turning From Envy to Valuing the Success of Others

Johann Hari, in his  book Lost Connections, discusses various ways to achieve reconnection to other people, to meaningful work and to meaningful values.  In looking at ways to reconnect with others he maintains that the challenge is to overcome self-addiction (what Jon Kabat-Zinn describes as “myself as the center of the universe”), and transition to valuing the success of others (what Johann calls “sympathetic joy”).  To illustrate this transition, he tells the story of his friend Rachel who was consumed by envy – a divisive emotion that is socially constructed.

Envy – a socially constructed emotion

Rachel was able to describe how she experienced disappointment, sadness and depression when others succeeded at the expense of her own self-evaluation.  She explained that she had become driven by society’s values that encouraged comparison, competition and materialistic values – a society that was based on the assumption that if others achieved power or success there was less to go around for herself (a “zero-sum” perspective).

She lacked happiness and joy in her life because she always came up lacking when comparing herself with others – whether the basis of comparison was financial or professional success, the quality of her home or car or her level of visibility/perceived credentials.  This led increasingly to disconnection from others, in part because she could not express appreciation for their achievements and distanced herself to reduce her envy.

In Johann’s book, Rachel describes how she was able to turn from envy to valuing the success of others – how she was able to progressively experience and express “sympathetic joy”.

Developing sympathetic joy through loving-kindness meditation

Rachel explains how she turned to loving-kindness meditation as a pathway to overcome the pressure of society’s expectations and her socially constructed envy.  Overcoming addiction to self was a slow journey, but as she began to express positive emotions towards others when they “succeeded”, she was able to release the stranglehold of society’s expectations embed in her sense of self.

There are various forms of loving-kindness meditation and the form Rachel described entailed the following steps:

  • You picture yourself being successful in some arena of activity and allow the resultant joy to flow through you – experiencing it holistically in mind, body and emotion
  • You then visualise someone you love succeeding in some endeavour, and again open yourself fully to the resultant joy
  • You progressively focus on success and joy in relation to someone you don’t know well or are not close to, then someone you dislike and lastly someone for whom you have a strong dislike.

This loving-kindness meditation – expressing happiness for the success of others – eventually erodes envy and replaces it with appreciation, valuing others and experiencing real joy (that is no longer solely dependent on your own success but also embraces the success of others).

Reflection

We can move from envy to sympathetic joy as we grow in mindfulness through loving-kindness meditation and reflection.  As the neuroscientists continually reminds us, “we become what we focus on” – if we focus on valuing the success of others (in whatever arena) we will experience joy, if we continue to envy the success of others, we will become consumed by envy and resentment and become disconnected from others.  Sympathetic joy is a pathway to personal happiness, whereas envy leads to sadness, depression and despair because our self-evaluation is based on distorted comparison with others.

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Image by Eric Michelat from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Tuning Into Sound

Diana Winston provided a meditation podcast on the topic, Listening to Sound, as part of the weekly offering by MARC (Mindful Awareness Research Center, UCLA).  Diana’s main theme was that there are times when sound “intrudes” into our meditation practice and we have a choice in how we respond.  We can become agitated and irritated or we can use the sound as the focus of our meditation.  She suggested that in taking the latter path, we are building our capacity to deal with the sounds and other unpleasant experiences that ‘intrude” in our daily life.

I can relate to this situation as I was recently meditating when workmen began hammering and sawing in the house next to mine.  I found I was really annoyed and resented this intrusion into my quiet time and solitude.  It had taken some discipline that morning to undertake my meditation in the first place.  My reaction at the time was to abandon my meditation – my level of annoyance impeded my capacity to focus.  Often our negative response in these situations is exacerbated by the expectations that we bring to our meditation, such as the expectation of absolute quiet.

Diana makes the point, though, that mindfulness “is not about seclusion” – it is about being with what is in the moment, whatever we are faced with.  The sound intrusion could be traffic noise, house renovations or heavy earth moving equipment.   As Diana observes, there is an alternative response other than our habituated flight or fight response.  We can focus on the sound and make that the object of our meditation.  She offered a hearing meditation in her podcast to build this capacity to deal with intrusive sounds and other “intrusions” in our life – experiences that clash with our expectations.

A hearing meditation – tuning into sound

The hearing meditation begins with the normal practice of becoming grounded and focused.   Diana then takes you through several steps that progressively build your awareness muscle:

  1. Focus your attention on the sounds in the room, the room tone, and include external sounds that may be penetrating your room space.  Here it is important to avoid pursuing what Diana calls “your story” about the sound – your interpretation of the nature of the sound, your emotional labelling of the sound as good or bad or your recollection of similar sounds in your prior experience.  The challenge is to just focus on the sound itself – tuning into it and the sensation of hearing it.
  2. Turn your focus now to some significant sensation in your body – it could be the groundedness of your feet on the floor or the energy and warmth flowing through your fingers or your feet.
  3. Your focus now switches to your breathing – to a part of the body where you can experience the act of breathing such as your abdomen, chest or nostrils.  Notice the “in” and “out” breath and the effect on your body with the rising or falling of your abdomen/chest or the flow of air through your nostrils.
  4. Finally, choose an anchor – the sound, the bodily sensation or the breath – to sustain the meditation over the remainder of your meditation session.  If you find the sound disturbing, take a few deep breaths and let out the sense of irritation – just let it be and return to your focus on your anchor.  Intruding thoughts and feelings are “part and parcel” of meditative practice, even for experienced meditators.

As we grow in mindfulness through mindfulness practices and hearing meditation, we can progressively build our capacity to deal with the intrusions in our daily life that challenge our expectations.  The hearing meditation itself strengthens our awareness muscle and builds our resilience in the face of setbacks. 

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

A Reflection: Seeing Our Self in Our Children

In our leadership/management development workshops, my colleague and I often have participants identify what their staff say or do that annoys them. Then we ask them to think about what they say and do that would annoy their boss. They are frequently surprised that their staff’s words and actions often reflect their own annoying habits. They are surprised too that this process of using their staff as a mirror opens up the possibility of their being honest with themselves. So too, we can use our children as a mirror into our own behaviour.

Seeing our self in our children

When we look at our son or daughter, we might acknowledge that they regularly withhold information or only provide information that puts them in a good light – and we might think of them as deceitful. They might regularly lie to us or mislead us – and we might think of them as dishonest. They might never clean their room or leave things lying around the house for us to trip over – and we might think of them as thoughtless. They might throw tantrums or angry fits when they don’t get their way – we might think of them as manipulative. They might be self-absorbed, ignoring your needs at any point in time – we might think of them as inconsiderate. They might carry grudges or disappointment for a very long time – we might think of them as resentful. They might accuse us of something they do themselves – we might think of them as incongruous.

Whatever negative characteristics we attribute to our children can serve as a mirror into our own words and behaviour – as reflecting who we really are. Often our self-reflection is full of “shoulds” and self-deception as we hide our real self behind a mask. Again, we may judge others by their actions and ourselves by our intentions, rather than by what we say and do.

It is a revealing and challenging reflection to apply the negative attributes that we ascribe to our children to our own self. We could ask our self for instance, “In what way do my words and behaviour in my relationships show that I am deceitful, dishonest, thoughtless, manipulative, inconsiderate, resentful or incongruous?” The adjectives themselves carry such negative connotations that we are reluctant to ascribe them to ourselves, yet we might ascribe them to our children. Facing up to the reality of ourselves as both meeting our own expectations and falling short is very challenging – but it is the road to an open heart and all the happiness and effectiveness that this portends.

Extending the reflectionlooking deeper into the mirror

It is challenging enough to acknowledge our own negative attributes; it is even more challenging to extend the reflection to look at how our words and actions impact or shape the words and behaviour of our children. We can readily deny that we have influence, either directly or indirectly, on what they say or do, but we are part of their learning environment – an influential force in shaping their character for life. Owning up to this impact takes considerable courage, insight and self-awareness.

However, whatever negative traits we attribute to our self through this reflective exercise does not define who we are – we are much more than the sum of these negative attributes. We have to move beyond the shame we feel (with the self-realisation from this reflection), to the genuine exploration of our inner depth and extend self-forgiveness and loving kindness to our self as we move forward.

As we grow in mindfulness, through meditation and reflection on seeing our self in our children, we can progressively overcome our self-deception, develop inner awareness, build understanding and tolerance and develop an open heart. We need to nurture ourselves through self-forgiveness and loving kindness if we are going to be able to deal with the emerging self-awareness.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

The Self-Story Behind Procrastination: Bringing the Story Above the Line

In a previous post, we explored the storytelling mind that leads to self-stories that negatively impact our relationships and thwart our endeavours. The impact of these stories is that we become stuck in a pattern of responses (or lack of response) that impedes our progress towards successfully accomplishing our goals. Procrastination, the art of “putting off” some action, is one such habituated pattern.

The self-stories behind procrastination

Procrastination can block us at any time in relation to any endeavour. Behind procrastination there is often a self-story based on fear. It can take many forms and block us from taking action:

  • “I might appear as a fraud or hypocrite because I do not always do what I encourage others to do.”
  • “I could appear stupid because people might not understand what I am getting at.”
  • “I could make a fool of myself because I lack the intelligence to take on this endeavour and be successful.”
  • “I may not be able to live up to the expectations of others if I start on this project.”
  • “What would happen if I fail?”
  • “Will people be upset with me and think less of me if it does not work out really well?”
  • “What will happen to my reputation if things go wrong and don’t turn out as I had promised?”
  • “How can I possibly live up to so many diverse expectations of me?”

Bringing the procrastination self-stories “above the line”

Fear embedded in our self-stories can block us from taking action. The first step to redressing this situation is to identify, or “throw light on”, the stories that underpin our fear. In the previous post, I discussed the “circle of awareness” that depicts our unconscious awareness as existing “below the line”. Tara Brach suggests that the aim in dealing with mental and emotional blocks to our progress is to bring these underlying self-stories “above the line” so that we can loosen the hold of our false beliefs and self-defeating stories.

You can bring the self-stories into conscious awareness (above-the-line awareness), by taking several steps that can break your procrastination pattern:

  1. Identify the self-stories that are blocking your progress, naming the story – “What are you saying to yourself when confronted with a challenging or stretching endeavour?”
  2. Get in touch with the feelings that are generated by your procrastination self-stories
  3. Revisit the parental influences that underly the stories that you are telling yourself
  4. Examine any pattern that may be occurring in your stories
  5. Reflect on any life experiences that have served to “solidify” your false beliefs and self-stories – What has happened in your life to reinforce these beliefs and stories?

The impact of life experiences in solidifying self-stories was brought home to me during a workshop I was facilitating on the power of positive feedback. One manager reflected on why she had stopped giving positive feedback to her staff over the previous five years. She recalled a negative experience of giving positive feedback to a staff member where the recipient turned on her and was abusive towards her. The manager from then on maintained the self-story, “Whenever I give positive feedback, the person receiving it will attack me.” It was only when she reflected on the previous negative experience and brought her self-story to light, i.e. above the line, that she could see what had been holding her back from using the power of positive feedback. She resolved “then and there” to begin again to give positive feedback in a timely, sincere and specific manner that would ensure her success in this endeavour.

Self-stories that lead to procrastination lose their power over time if brought into the full light of consciousness, so that they can be seen for what they are – seemingly true but fundamentally false. Tara encourages the regular practice of bringing self-stories above the line – they will recur throughout your life as you face new challenges or may take on a new shape (as Tara publicly acknowledges, her own self-story challenge has oscillated between “self-deflation” [less than others…] to “self-inflation” [more than others…]).

The repetition of the practice of bringing self-stories above the line, creates new neural pathways so that the self-defeating stories are eventually replaced by self-enabling beliefs and stories. You can strengthen these new neural pathways by developing success “anchors” – alternative stories of successful outcomes that you have achieved.

As we grow in mindfulness through meditation and reflection, we can develop the capacity to throw light on our procrastination self-stories and bring them “above the line” by naming them, identifying patterns of false beliefs, disowning self-defeating stories and creating new neural pathways that facilitate our pursuit of successful, creative endeavours.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Breaking Out of Our Belief Trance

Tara Brach suggests that we often live in a self-absorbed trance generated by our false beliefs about ourselves and our learned beliefs about others. She offers ways to address these beliefs and their damaging effects in her new course, Releasing Negative Beliefs & Thought Patterns: Using Mindfulness to Break Out of the Trance.   Her mindfulness course, involving 26 lectures and 2.5 hours of video, provides ways to identify and manage our harmful beliefs

How harmful beliefs arise

Harmful beliefs about ourselves and our self-worth develop at an early age through a range of influences – parental, peer and/or religious education. Our parents can sow the seeds for a diminished self-esteem by reminding us that we are not as good as some comparative child, a sibling or classmate. We might be told that our academic or sporting achievements fall below their expectations of us or what they themselves achieved. Our peers are constantly comparing us to themselves and other peers as they too are consumed by the self-absorption trance. Our religious education might reinforce our low self-esteem by telling us that we are inherently “bad” and sinful.

These influences on the formation of our negative self-beliefs can be compounded by traumatic childhood experiences such as getting lost in a store, being placed in an orphanage for a period or being left in the custody of one parent following a divorce. These experiences can deepen our sense of rejection and heighten our beliefs about our “unworthiness” or our sense of being “unlovable”. Over time, these beliefs can become deeply embedded in our psyche and confirmed by our unconscious bias towards a negative interpretation of events impacting us.

Impact of harmful beliefs

Our self-beliefs play out in our thoughts and emotions and impact our interactions with others. Negative beliefs leading to diminished self-evaluation can reinforce our sense of separateness and the need to protect our self from others who might further damage our self-esteem.

We may try to conceal our shame or project it onto others through anger and resentment. Underlying our interactions is a constant fear that we will be damaged by others – a fear reinforced by our past experiences. We may have difficulty developing close relationships (we keep trying to “keep our distance”), building motivation to take on new challenges or overcoming a deepening sadness or depression. We begin to see the world and others through dark clouds that distort our perception of people and reality and their inherent beauty.

Breaking out of the belief trance

Tara’s course is designed to help us to identify our harmful beliefs, understand how they play out in our life and interaction with others and develop techniques and strategies to limit the harm caused to our self and others as a result of these beliefs.

She offers, among other things, a brief guided meditation focused on a recent, conflicted interaction we have had with someone else. After taking time to become grounded, she suggests that you focus on the conflicted interaction and explore your self-beliefs that are playing out from your side of the conflict. You might ask yourself, “What nerve is the interaction activating? (e.g. a fear of criticism); “What am I doing to the other person in the conflict? (e.g. destructive criticism or calling them names); or “What am I doing to protect myself and my sense of self-worth (e.g. justifying my words and/or behaviour).

Having teased out what is going on for you in the interaction in terms of personal sensitivities and your self-protective behaviour, you can begin to explore the self-beliefs that underlie your part in the interaction. These may not be immediately evident as they are so deeply embedded and reinforced, but over time they will emerge from the mist of self-deflection. If you repeat the guided meditation on harmful beliefs following other conflicted interactions, you can gradually begin to see more clearly and notice a pattern of behaviour, thoughts and underlying beliefs. Once you have identified what is going on for you, you are better placed to manage your personal interactions.

As we grow in mindfulness through meditation on our conflicted interactions, we can become more attentive to what is happening for us, understand our part in the conflict, identify our harmful self-beliefs and progressively manage our beliefs, thoughts, emotions and behaviours. We can become more connected to the world and others and less insistent on defining and reinforcing our separateness. In this growing self-realisation lies the seeds of compassion.

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Image source: courtesy of Skitterphoto on Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Shame: A Contagious Emotion

In an earlier post, I introduced a meditation on shame. The subsequent post focused on shame as a concealed emotion. In this post I want to focus on shame as a contagious emotion. Like the previous post, this discussion will draw on the work of Mary C. Lamia, my own experience and previous blog posts that I have written. In exploring shame contagion, I will discuss its effects on intimate partners, parents, children and peers.

Shame contagion in intimate relationships

Shame becomes contagious when a person in a relationship takes on a sense of diminished self-worth as a result of the projections of their partner who is attempting to deflect attention from their own “devalued sense of self”. If you value your partner and their opinion and are emotionally dependent on their opinion, you can be strongly influenced by their denigrating remarks and disrespectful behaviour. Your own shame response, reflected in a lower sense of self-worth, can reward their projecting behaviour and create a vicious circle of ever-diminishing self-esteem. The partner’s projection of their shame, whether used consciously or unconsciously, constitutes a form of “emotional abuse“.

Shame contagion in children and parents

A child who experiences distress early in life through the divorce of their parents can take on the shame that rightly belongs to one or both parents. The child can view themselves as the cause of the breakup because they have been “bad”. They can develop an ingrained sense of not being loved or lovable.

Children can also experience shame when their parents engage in what they consider to be shameful behaviour; parents, too, can feel ashamed when their child’s behaviour is criticised by others implying that the parents have failed in their parenting role.

Shame contagion from one person to their peers

Parents can engage, consciously or unconsciously, in shame-inducing behaviour towards their children. An example of this parental behaviour came to light in a workshop group I was facilitating. . The workshop group was continually disrupted by the trenchant criticism by one young woman of everything that was said by anyone else. She was highly analytical and considerably articulate.

In the first break at morning tea, I spoke to her privately and asked what was going on for her when she engaged in this destructive behaviour. She explained that her parents were academics and that even when she was a very young child, she was expected to contribute intelligently to the dinner table conversation. If one or other parent considered that she had said something they considered “stupid”, the parent placed a donkey figure in front of her (implying that she was a “dunce”). In the workshop, the young female participant was projecting her shame from her childhood experiences onto others in the group by making demeaning comments about their lack of intelligence and understanding.

Shame as a contagious emotion

It can be seen from the foregoing discussion that shame can spread across interdependent people or even people who have a low level of interdependence (such as peers). Partners can induce shame in their companions through projection, parents can contribute to feelings of shame when they belittle their children (because they do not measure up to the parent’s expectations), and peers can experience denigration from the shame-deflecting behaviour of another.

So, the contagion of shame can spread across multiple people, generate self-defeating cycles of behaviour and be sustained over several generations. As we grow in mindfulness through meditation and other mindfulness practices, we can become more conscious of our own shame, how it plays out in our lives and how it impacts others with whom we come into contact. The starting point to eliminating shame contagion is the development of self-awareness through progressive self-exploration. This, however, will require being still and engaging in self-inquiry which is often deferred because of the busyness of our daily lives.

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Image source: courtesy of KFrei on Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

A Meditation Practice for Taming Feelings of Shame

Meditation can help us tame our strong emotions by helping us to isolate the source of the related feelings and identify our automatic response, which is often inappropriate or unhelpful. Shame is one such emotion that generates strong feelings that can lead to anger, envy, devaluing self, depression, passivity or inability to cope.

Mary C. Lamia, a clinical psychologist, explains that shame occurs when we perceive ourselves to be inadequate, unworthy, dishonourable or failing to live up to our own or other’s expectations. For example, shame experienced in not living up to the expectations of others as a new or accomplished author, is a central theme of John Boyne’s book, A Ladder to the Sky. His book also starkly illustrates Mary Lamia’s description of shame as a “concealed, contagious and dangerous emotion“. Mary’s in-depth discussion of shame and how it manifests is illuminating and helps us to understand how shame can induce our own dysfunctional behaviour and that of bullies and narcissistic people.

A meditation to tame feelings of shame

Patricia Rockman provides a meditation designed to tame feelings of shame. Her 10-minute, guided meditation podcast provides a way to uncover this often-concealed emotion, explore its manifestation in bodily sensations and denigrating thoughts, and eventually to get in touch with how we contaminate our relationships through feelings of shame.

The starting point for the meditation is to clearly form the intention to address the feelings of shame, rather than push them away or hide from them. This may take a concerted effort over time with repetition of this guided meditation. Feelings of shame may be deeply embedded in our bodies and minds and we can feel resistance to dealing with these uncomfortable emotions and feelings. Over time, we may have become practised at concealing shame or projecting our sense of shame onto others.

As we grow in mindfulness through meditating on our feelings of shame 
we can learn to tame our shame and its impact by naming our feelings and facing the discomfort that shame elicits in us bodily and mentally. This growth in self-awareness, a progressive unveiling of ourselves, can replace shame with kind attention, and build resilience.

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Image source: courtesy of Skitterphoto on Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Overcoming Agitation – A Calming Meditation

It’s so easy to become agitated in this fast-paced and demanding world. The environment we live in with its constant changes – economic, social, financial, climate, legal, electronic and political – demand incessant adaption. We can become so easily agitated by our daily experiences – our expectations not being met, having an unproductive day, managing ever-increasing costs and bureaucracy, being caught in endless traffic, managing a teenager who is pushing the boundaries in the search for self-identity and independence. Any one of these, a combination of them or other sources of agitation, can lead us to feel overwhelmed and “stressed out of our minds”.

Mindfulness meditation can help bring calm and clarity to our daily existence and reduce the level of stress we experience when things do not seem to go our way or frustrate our best intentions. There are an endless range of meditations that can help here – ranging from gratitude meditations to open awareness. The Search Inside Yourself Leadership Institute (SIYLI) provides one such meditation designed to restore calm at a time when we are really agitated.

Overcoming agitation through a calming meditation

Rich Fernandez, CEO of SIYLI, provides a meditation podcast designed to focus attention and restore equilibrium and equanimity. The meditation employs what Rich calls “focused attention” – where the focus is on your breathing.

The 9-minute, focused attention meditation employs several steps:

  1. Making yourself comfortable in your chair, being conscious of your posture (releasing any tightness reflected in slouching)
  2. Notice your body’s sensations precipitated by your interaction with your external environment – the pressure of your body against the chair and your feet touching the ground.
  3. Bring your attention to your breathing, what Rich describes as the “circle of breathing” – the in-breath, pause and out-breath.
  4. Notice if your mind wanders from the focus on your breath and bring your attention back to your breath (the meditation develops the art of focused attention by training yourself to return to your focus).
  5. Treat yourself with loving kindness if you become distracted frequently – (scientific research informs us that we are normally distracted 50% of the time).
  6. Close the meditation with three deep breaths – this time controlling your breath (whereas in the earlier steps, you are just noticing your breathing, not attempting to control the process).

The focused attention meditation can be done anywhere, at any time. If you are really agitated before you start, you can extend the meditation, repeat it (at the time or sometime later) or supplement it with another form of meditation such as a body scan. Once again it is regular practice that develops the art of focused attention – maintaining your meditation practice is critical to restoring your equilibrium and equanimity. Without the calming effects of such a meditation, you can end up aggravating your situation by doing or saying something inappropriate.

As we grow in mindfulness through focused attention meditation, we can develop the capacity to calm ourselves when we become agitated. Regular practice of this meditation will enable us to restore our equilibrium and equanimity.

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Image source: courtesy of Skitterphoto on Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.