leader – Grow Mindfulness

Rebuilding Trust Within Your Hybrid Workplace

Mark Mortensen and Heidi K. Gardner reported in a Harvard Business Review article that dozens of companies are reporting declining trust in the Hybrid Workplace model, both amongst employers and employees. They point out that in the early days when the Pandemic hit, people were forced to work from home because of isolation requirements. In that environment, when everything was in turmoil and everyone was “in the same boat”, there was a lot of tolerance and trust within organisations, despite the existence of some forms of hybrid workplaces. However, now with the reduction in the Covid19 presence and associated risk, and the return to workplaces (for some of the time), the level of tolerance and trust has dropped.

The authors attribute the decline in trust to a number of factors including the lack of preparedness of employees for home-based work (such as the absence of established routines), inadequate home technology, and the unpreparedness of organisations to facilitate information flow. While the majority of people at some stage had to work from home (because of lockdowns), this prevented employers from choosing the most appropriate employees to work from home. The problem now is that employees have the very strong expectation that working from home for some part of the week is part of their revised, return-to-work employment contract. They have experienced the real benefits of working from home in terms of flexibility and reduction in travel time and associated costs. Some employees experienced heightened productivity and the associated sense of accomplishment.

Now employers are faced with many more employees wanting to work from home with high expectations of this highly desirable condition being granted. This then raises equity issues for employers in terms of who to allow to work from home now, the number of days that people need to be at work and what days of the week individuals will be allowed to work in their home environment. It is interesting that in Brisbane City at present, Mondays and Fridays are very quiet traffic days (and there is plenty of parking at railways stations), while the other days of the week have returned to normal traffic flows and associated peak hours and delays.

Declining trust within hybrid workplaces

There is a problem that not everyone is suited to a work-from-home environment and not every home environment facilitates effective at-home work. Desirable traits for work-at-home employees include initiative, ability to work autonomously, reliability, results oriented and resilience. If employees lack the desired qualities to be effective working from home then a manager’s trust in their capacity and quality of output is eroded.

While people are working from home, there is a reduced opportunity for workplace relationships to develop through such random activities as the “water cooler chat” which has clear benefits for communication flow, collaboration and team-building. The resulting limitation on relationship-building impacts on levels of trust and tolerance amongst co-workers.

In the absence of “line-of-sight” for managers and supervisors there is a declining level of trust in how employees are spending their working day at home. Many managers and supervisors report that they don’t trust their employees working from home because they “can’t see what they are doing”. Mark and Heidi report that this has led to increased remote surveillance via electronic monitoring (e.g., keystroke counts) and virtual visual monitoring such as webcams and drones. All of which communicates to the employees that their managers do not trust them – which, in turn, impacts the reciprocation of trust (from employee to employer).

How to rebuild trust in a hybrid workplace

There are many strategies for building trust within a team, especially in a hybrid workplace. Below are some suggestions:

Create culture change: Lynn Haaland suggests that managers of hybrid work teams can actively promote a “speak up culture” so that issues are addressed in a timely manner. The willingness to share what is not working well is even more paramount within the hybrid context as dissatisfactions can fester and lead to conflict and lower productivity.
Provide guidance for working from home: Many people have written about how to be productive while working remotely. Managers can share the best suggestions and facilitate team exchanges of what works well for individuals in their home environment.
Demonstrate trustworthiness: Mark and Heidi stress the importance of understanding that trust is “reciprocal and bi-directional”. This puts the onus on the manager to demonstrate trustworthiness in their words and actions and to align them so that they are perceived as congruent.
Be empathetic: Jack Zenger and Joseph Folkman argue that empathy is one of the three key elements that build trust in a workplace team. They explain that empathy can be displayed by resolving conflict, building cooperation, providing helpful feedback, and balancing concern for task with real concern for employees’ welfare. Empathy also helps to build the manager’s own resilience in the face of the increasing demands of their hybrid workplace.
Adopt regular “check-ins”: If the focus of these check-ins is staff welfare as well as progress on assigned tasks, this will demonstrate empathy and build trust. This focus involves being prepared to really listen to how an employee is feeling, whether they are coping and what they need to rectify what is not working well.
Use collaborate planning processes: Collaborative planning processes such as Force Field Analysis (FFA) and Brainstorming facilitate on-going collaboration, the exchange of ideas and the development of a sense of connection. Genuine Involvement in planning processes develops employee’s sense of agency and demonstrates that their views are valued, trusted and respected.
Establish cross-team projects: Going beyond the immediate team to develop cross-team projects with other teams that have a common interest, concern or problem, helps to build rapport and trust, to break down barriers and silos, and to generate new ideas and perspectives.
Be a good role model: The Mind Tools Team suggest that being a good role model is central to rebuilding trust in the workplace. This involves honesty, transparency, avoiding micromanagement, clearly communicating expectations and being a team player (not putting own promotion ahead of the team’s welfare). It can also extend to modelling working from home.
Undertake more conscious planning and thinking: Bill Schaninger in a podcast interview stressed the need for managers to put more planning and thought into how they manage their hybrid teams. The world and workplaces have changed dramatically with the advent of the Pandemic and the way we manage has to be re-thought and re-designed. We can no longer assume that it is “business as usual” but be willing to change and adapt and reinforce for employees that we are across their issues and the new demands on them.

Reflection

The demands on managers are increasing with the widespread adoption of hybrid workplaces. Yvonne Stedham and Theresa Skaar maintain that what defines a leader is their capacity to see a need for change, make things happen, and encourage others to engage in actions and behaviors that create a “new reality”. They argue that mindfulness is an essential trait/characteristic for leaders in these changing and challenging times. Yvonne and Theresa, on the basis of a comprehensive literature review, contend that as managers grow in mindfulness they are able to shift their perspective (re-perceiving), increase their flexibility and cognitive capacity, regulate their emotions and behaviour, and grow in self- and social awareness.

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Image by Ernesto Eslava from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

Overcoming Anxiety

Presenters at the Anxiety Super Conference reinforced the view that adverse childhood experiences provided the foundation for anxiety in later life. The early childhood experiences could involve sexual and/or physical abuse, psychological control, cruelty, demeaning words and actions or any other form of adversity that undermines a child’s self-esteem, sense of self-worth and security. The effects of adverse childhood experiences are long-lasting, sometimes a whole lifetime. I find it amazing that in my seventies, I am still anxious in confined spaces, especially lifts. I track this anxiety back to 18 months of confinement in an orphanage when I was 4 years old and separated in the complex from my younger sister.

We are told that there is wisdom in anxiety and it can be good for us, e.g. warning us about an unhealthy situation, either self-generated or other-generated. It can also be useful when it activates focus and energy when pursuing our goals, whether at work, in sport or in our homes. Anxiety is counterproductive when it undermines our confidence or causes us to freeze, dissociate or engage in destructive, addictive habits. However, the path to overcoming debilitating anxiety does not lie in avoidance or denial, but in truly facing up to anxiety and related fears. The presenters at the Anxiety Super Conference provided ways to overcome anxiety, many of them embedded in the body, such as Restorative Yoga offered by Adelene Cheong.

Anxiety Loops

Amber Benziger, who spoke at the Anxiety Super Conference, provides a short video on the nature of anxiety loops that potentially generate escalating fear. She suggests that experiences like the pandemic can intensify uncertainty around day-to-day activities like getting the children to school, retaining a job or maintaining physical and mental health. The uncertainty can provoke anxiety about how to handle the resultant disruption and disconnect with established routines. This, in turn, can lead to physical manifestations of heightened anxiety such as increased heartrate, headaches, or pain in the arms , legs, neck or back (through tightened muscles and constriction of blood flow). The physical symptoms can activate negative thoughts such as, “Why haven’t I prepared for this?” “I am not a good parent/spouse/colleague”, “Why can’t I cope with this disturbance when other people seem to be coping?. Amber suggests that, over time, the uncomfortable feelings intensify, negative thoughts become reactionary and excessive and anxiety can be experienced as a panic attack or burnout.

Breaking the anxiety loop

Amber’s suggestion to break the anxiety loop is to first validate the true nature of the external stimulus, e.g. acknowledge that it is a global pandemic and certainly a challenging time that is causing uncertainty and worry for many people. Then, asking yourself a number of questions relating to control (which appears to be the thing we experience as most under attack), e.g. “What can I actually control?, “What is in my power to do now to prepare, protect and provide for myself and others?” She encourages us to check in to our bodily sensations via processes such as a body scan and progressive releasing of tension. At the same time, she encourages us to challenge our negative thoughts and underpinning assumptions. Amber asserts that in the final analysis, “feelings are not facts!” and we should question why these feelings are arising – just as Jon Kabat-Zinn asserts, “We are not our thoughts!” and we should use diffusion strategies to minimise their impact.

Amber is the creator of The Anxiety Lab which is a membership site for women who want to overcome anxiety and restore control in their lives. Besides social support provided by members, Amber offers resources and workshops to enable participants to develop mechanisms for coping with anxiety. As a trained counsellor and clinical therapist, she also offers counselling for individuals and families as well as group therapy and teletherapy.

Anxiety can be compounded when we take on new roles such as that of a leader in a community organisation or a manager in a commercial enterprise. Our inability to cope with anxiety can be more public and open to scrutiny in these roles and environments.

Managerial anxiety

Managers can be anxious about the decisions they make, their impact on the welfare of staff, their ability to properly represent the organisation and its goals, their capacity to observe legislative requirements or meet any of the multitude other demands of a manager in this day and age (including coping with new technologies and industry discontinuities). Managers can be concerned about how they are viewed by their hierarchy, their staff, their colleagues or their clients. They can be anxious about meeting targets, avoiding budget overruns or achieving the required organisational growth. Managers, whether executives or managers lower in the organisation, can be captured by expectations, those of others as well as their own unrealistic expectations arising from a perfectionist tendency. This anxiety can lead to overwork and an inability to create boundaries between work and home (particularly in these days of hybrid work).

During the Anxiety Super Conference, Moira Aarons-Mele raised the issue of leadership anxiety and explained that it is different for every person. She stated that because of our nature as “human relational creatures”, we worry about how we are viewed by others, “ping” off others’ anxiety and take on others’ urgencies. She maintained that this anxiety-related behaviour is aggravated both by email (where we worry about the communications we initiate and our response to others’ communications) and online meetings. Meetings via platforms such as Zoom, can be draining not only because of the level of concentration required but also the fact that we are “performing under lights”. Moira suggests that the “energetic output” required for a series of Zoom sessions is excessive and in a TED Talk, she offers 3 steps to stop remote work burnout.

Moira self-identifies as “an extremely anxious overachiever” who is working to bring some normality to her life. In pursuit of this purpose, she created The Anxious Achiever Podcast – a series of podcasts in which she interviews experts in the field of anxiety management including those who propose writing as therapy, adoption of Acceptance and Commitment (ACT) therapy and dealing with the “imposter syndrome”. One of her interviewees, journalist Priska Neely, explains why managing is the hardest job she ever had.

Overcoming managerial anxiety

Moira offers a number of ways to overcome managerial anxiety. She suggests that one of the first steps for a manager is letting go – stop micromanaging and empower others through mindful delegation. Associated with this, is the need to adopt healthy work habits that become new norms by way of modelling desired behaviour. Sometimes this involves changing the expectations of staff that have arisen as a result of the previous behaviour of the manager, e.g. arriving early and leaving late.

Moira also recommends talking about the work situation and the stressors involved and working collaboratively with staff to develop ways to cope effectively – e.g. introducing a wellness program or a morning exercise routine. This self-care and other-care approach could involve checking in on oneself as well as staff experiencing distress. Moira also strongly recommends setting boundaries , both at work and at home, ensuring there is a clear divide between work life and home life (avoiding endless spill over, a trap for the unwary when working from home). Moira, like Ginny Whitelaw, encourages movement and bodily awareness to enable leaders to let go of tension – otherwise, their tension contaminates the mood of everyone else they come into contact with (bosses, colleagues and staff).

Reflection

There are many paths to overcoming the anxiety that negatively impacts our health, productivity and overall well-being. We have to start, and persist with, the journey into our inner landscape. This can be a lifetime pursuit but the rewards are great as we begin to break free of expectations and the other ties that bind us. As Janine Mikosza writes in her novel, Homesickness: A Memoir, “your past doesn’t have to be your future”.

If we adopt mindfulness practices such as Tai Chi, yoga or meditation, we can find that over time as we grow in mindfulness we begin to develop heightened self-awareness, the courage to change, the creativity to develop new ways of being-in-the-world and the resilience to maintain the journey. In the process, we will positively impact others whom we interact with at work, at home or during our everyday endeavours (such as sports or social events).

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Image by John Hain from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

A Framework for Reflection for Organisation Leaders

Chip Conley, author and hospitality entrepreneur, emphasised the importance of reflection, wisdom and lifelong learning for leaders. He created the Modern Elder Academy to further that end. He was especially interested in making the workplace a place for fullment, inspiration and self-actualization for employees – which he maintained was the means to achieve a sustainably successful organisation. Chip acknowledged that his leadership philosophy was heavily influenced by the writing of two men Viktor Frankl and Abraham Maslow.

Viktor Frankl through his book, Man’s Search for Meaning, impressed on Chip the importance and power of a meaningful life for leaders and the critical role of leaders in providing an environment that is conducive to employees developing a “sense of purpose and meaning”. Research has confirmed that a meaningful life is foundational to a person’s health, happiness and overall well-being.

Abraham Maslow and his work on developing a Hierarchy of Needs had a very profound effect on Chip and his approach to leadership, both as an owner/entrepreneur and a mentor to other leaders, especially the young founders of Airbnb. Maslow’s work gave Chip an insight into how to develop a reflective framework to guide his own role as a leader and to assist other leaders to create meaningful work for employees.

A framework for reflection for organisational leaders – the transformative pyramid

Chip explained his reflection framework in a TED Talk© given in 2010 titled, Measuring What Makes Life Worthwhile. He elaborated further on the evolution of the framework and how to put it into practice in a podcast interview with Tami Simon of Sounds True. He was particularly concerned about the challenge of applying Maslow’s hierarchy of needs to business and the management of employees.

What Chip realised is that, for employees, meaning provided inspiration which in turn developed intrinsic motivation. He came up with the idea of a framework which he called the “transformative pyramid” – built on Maslow’s hierarchy of needs which was illustrated as a five-level pyramid with physiological needs at the bottom of the pyramid and self-actualization at the top.

To simplify things and make his framework easy to implement, Chip developed his transformative pyramid as a three-level pyramid with “survival” at the bottom, “success” in the middle and “transformation” at the top. He pointed out that many leaders focus only on the bottom of the pyramid, the survival needs, by using all their energy to create non-sustainable, extrinsic motivation in the form of pay, bonuses and financial rewards while ignoring what truly influences and shapes employee motivation.

In Chip’s model, “success” relates to recognition that an employee is achieving their role and contributing to the organisation. He understood that positive feedback was a powerful motivator and that people often left their jobs because of the way they were treated, including feeling a sense that they had been “taken for granted” and their efforts were unrecognised. Chip explained, by way of example, that during the dot-com crash, he introduced a process of recognition at his weekly managers’ meetings that not only provided some positive element to what was a relatively sober discussion but also helped to spread recognition and positivity throughout the organisation.

The initiating process for giving recognition was simple – he introduced a ten-minute period at the end of each meeting where a manager would mention someone in one of the teams who “deserved recognition” for something they had done in the workplace or in the field. This recognition was communicated personally to the individual involved who felt that they were “noticed” and respected, and their contribution was appreciated. Chip suggested that great companies are differentiated by the fact that they are “first-class noticers”.

At the highest level of the transformation pyramid is personal reframing of work from “just a job” to something that is meaningful and worthwhile. Chip suggested that this can be achieved by helping employees to understand the higher purpose of the organisation – the inspirational “why”, and to find meaning in what they do by understanding the connection between their daily work and something broader that makes a difference in people’s lives.

Chip indicated that he learned this lesson from a maid who had worked for a long time in one of his hotels. When he asked her why she seemed so happy doing mundane work every day (such as cleaning the toilets), she said that she was able “to create joy” for people who stayed in their hotel away from their home and often without their family or partner. She was able to mentally connect what she did every day to a “noble purpose”. This realisation and reframing were “transformative” for her – putting her mundane work in a totally different light and acting as a source of intrinsic motivation.

Chip encapsulated his “transformation pyramid” and its underlying principles in his book, PEAK: How Great Companies Get Their Mojo from Maslow. He encouraged leaders to use his framework to reflect on their relationships with their employees, customers and investors. Since the first edition of the book, many organisations worldwide in different industries have used his framework to transform their businesses. In particular, they have found innovative ways to recognise the contribution of their employees.

Reflection

It is often the simplest ideas that have the greatest impact. Chip demonstrated that focusing on intrinsic rather than extrinsic motivation was the way forward to transform companies and he proved this through his own roles as founder and CEO of Joie de Vivre and as mentor to the founders of Airbnb. In the process, he addressed one of the key underlying problems associated with the growth of depression – the loss of connection to meaningful work. As we grow in mindfulness, we can increase our understanding of leadership and what is meaningful in life for us and others, and notice, appreciate and provide recognition to people we encounter who contribute in whatever way to our own welfare and that of our organisations. Noticing, appreciating and giving recognition require us to be present in the moment – a key aspect of mindfulness. Being present builds awareness of our self and others.

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Image by Pete Linforth from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

How to Build Leadership Agility

Ginny Whitelaw maintains that there are four energy patterns that leaders can adopt that enable them to achieve organisational change and influence outcomes. She explains that the four patterns operate not just at a behavioural level but are reflected in thoughts, emotions, movement and the nervous system. While the patterns identified reflect the four key factors in other forms of psychometric assessment, what is different in this approach is a whole-body orientation that acknowledges the mind-body connection and moves beyond self-awareness to self-regulation. Ginny has jointly developed an instrument, the FEBI (Focus Energy Balance Indicator), which enables a leader to assess their preferred pattern of behaviour. She offers a free mini-FEBI survey on her website as well as in her book.

The four energy patterns

The four energy patterns described in her book The Zen Leader are identified as Driver, Organizer, Collaborator and Visionary. The Driver is characterised by intensity and an unerring focus on outcomes; the Organizer is contained, orderly and disciplined; the Collaborator emphasises connection, fun and free movement; and the Visionary is the big picture person who readily sees patterns and takes quantum leaps in imagination. Ginny provides a detailed explanation of each pattern in her book and gives examples of how they operate in practice for a leader.

Ginny maintains that we each have a preferred energy pattern that reflects our personality and that represents our comfort zone, an energy pattern in which we have acquired a level of unconscious competence. Therein lies the problem – much of this patterned thinking, feeling, movement and behaviour operate at a sub-conscious level. Our strengths can become our “derailers” in times of stress or new role demands. Ginny maintains that to achieve leadership effectiveness and to lead fearlessly, we need to develop agility in our capacity to choose an energy pattern that is appropriate to the situation, e.g. in a CEO role we need to be able to adopt the energy pattern of the visionary.

How to build leadership agility

Ginny argues in her book that as a leader you need to flip “from playing to your strengths to strengthening your play”. She uses the analogy of a team to represent the agility involved and suggests that you need to “build your bench” – have the full range of skill sets at your disposal so that you can lead effectively in any situation. This means progressively developing energy patterns that are different to your preferred pattern. She provides a simple exercise to help you identify your strengths as well as “one thing that you often wish you were better at” – a potential starting point for building a new energy pattern beyond your preferred mode (p.110).

In a previous post we discussed the importance of leadership agility on one dimension, namely emotional agility. Ginny’s whole-body approach, reflected in the four energy patterns and measured by the FEBI instrument, offers a multi-faceted way to develop leadership agility. In her book (pp.122-123), she offers many examples of three key areas that can be worked on to develop any of the four energy patterns:

Work Behaviours – recognises that energy patterns are manifested in workplace behaviours; examples for developing a particular energy pattern include identify top 3 priorities (Driver); set aside time for planning (Organizer); build your network (Collaborator); make time for reflection (Visionary).
Physical Activities – the four energy patterns also have physical manifestations that can be cultivated as a way to develop patterns other than your preferred pattern, e.g. using the pushing motion and focus of “hard and fast” bicycling (Driver); adopting the movement of shaping and structuring through organizing a space (Organizer); using the rhythmic movement of ballroom dancing (Collaborator); engaging the expansive movement of Tai Chi (Visionary). Ginny contends that different physical behaviours can lead to “different patterns of energy” and she illustrates this in her video explanation of the FEBI assessment.
Sensory Support – the energy patterns find expression in the things that we value, that create a positive feeling in us and that build our energy; examples of ways to develop a particular pattern using sensory support can involve office design – stark and sparse (Driver); neat and tidy (Organizer); fun and colourful (Collaborator); harmonious with nature (Visionary). It is relatively easy to conceive how pictures or images could help to develop sensory support for an energy pattern that you are attempting to develop to increase your leadership agility.

Ginny also suggests that another way to reinforce the development of a new energy pattern is to use a symbol that could be placed on your desk. For example, she used a playdoh figure to remind her to move beyond her preferred Driver orientation to the playful energy of the Collaborator. Others have used crystals, pictures, sculptures or a poem to serve as a reminder of a focus for personal development.

Reflection

As we grow in mindfulness through meditation and reflection, we can increase our self-awareness by understanding our preferred energy pattern and its many manifestations in our daily life. We can also adopt Ginny’s suggestions re self-regulation through the development of new energy patterns.

I completed the min-FEBI survey in her book and found that my dominant energy pattern was “Visionary” which was supported by three less-developed (but relatively equal) patterns of Driver, Organizer and Collaborator. This result aligned with my personal knowledge and experience. I have frequently chosen leadership roles requiring visionary energy over other roles. I have also been able to partially develop the other three energy patterns through the variety of roles, physical activities and workplace behaviours I have undertaken over the many years of my working life.

On reflection, I realised too that I am developing my Driver energy pattern by maintaining my focus when writing and by setting myself the task of completing three or four blog posts per week. However, I have come to realise that pursuing this relentlessly to a set time deadline (a Driver pattern) has limited my time for other physical activities that build alternative energy patterns (Tai Chi for my visionary energy; meditation and walking for my Organizer energy). The key seems to be to find the right balance between these energy patterns as well as to be able to use the right pattern at the right time (or to adjust if a pattern is not working in a leadership situation).

I have also realised that my lack of Organizer energy is reflected in my untidy and messy office. While this office “design” (many stacks of paper making it difficult to find things) manifests my Visionary energy orientation, it makes it difficult for me to function efficiently. So, this is an area that I must work on for this year (it will take that long to get organised!!). I will also need to seriously adopt the Bullet Diary Method (of course, I have the resources for this already). I can console myself that I am building towards increased Organizer energy by listening to Mozart while I write this blog (as it helps me to organise my thoughts and writing). P.S. I have not been able to readily see my reminder symbol, a symmetrical crystal, because of my messy office – there is a lesson here!

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Image by mediamonk from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Developing Our Inner Life as a Leader

As we grow in mindfulness, we develop our inner life – realising a deeper self-awareness, developing increased understanding of the nature and strength of our personal triggers and building a greater understanding of, and tolerance for, other people’s differences. This enriched inner life builds our capacity for insight, resilience, creativity and integration of our words and actions with our life purpose – all essential traits of effective leadership. Ginny Whitelaw, in her book The Zen Leader, describes this reframing and reorientation of a leader as a flip from “Out There” to “In Here”.

We create our world “out there”

Ginny explains that what we consider to be “out there” (external reality) is, in fact, a projection of our inner world. Drawing on her study of biophysics, martial arts and Zen philosophy, Ginny marshals her arguments to demonstrate that our external world as we perceive and experience it, is mostly of our own making. Her argument revolves around several key insights:

Limited perception – Ginny points out that our human capacity is to perceive external reality in two or three dimensions (the latter achieved mainly by artists and architects). She maintains that our external world exists in ten dimensions, most of which are outside our awareness.
Cultural filters – our national culture, the world we are raised in, creates filters that shape our perceptions, beliefs, words and actions. Naomi Osaka (Japanese tennis star), for example, explained in an interview for the Brisbane International that she was bemused by the enthusiasm, boisterousness and naturalness of Australian tennis spectators – which she pleasantly experienced as a sharp contrast to the “politeness” of Japanese tennis spectators.
Personal triggers – what we experience individually and differentially as negative triggers is shaped by our early life experiences which heighten our sensitivity to different interactions – a sensitivity that can be reflected in a constant need for control, an overwhelming drive to prove that we are “better than”, an obsessive need to please so that we are liked, or the continuous perception of criticism of ourselves by others. These negative triggers are often the result of distorted perception of our external world – for example, we see criticism where none is intended or where the opposite is intended.
Expectations – our expectations reflect our self-image and influence how we experience others’ interactions with us. Ginny maintains that through our expectations “we’ve pre-tuned our senses to notice only certain things and to place certain interpretations on them”. Our expectations that reside “in here” create the world we experience as “out there”.

So, what we experience as “out there” is highly subjective and is of our own creation – we are constantly making our own world. There are inherent deficiencies and dangers for leaders in assuming that what we perceive and experience, is “real” and is the only reality. Reg Revans, the father of the action learning approach to leadership development, warns us that if we assume that we know what is real we are going to cause trouble for ourselves and others. Politicians frequently attempt to shape our perceptions of reality by stating unequivocally that “the reality is…” (invariably something of their own making that serves their purpose).

Developing our inner life (as a leader)

In her book on Zen leadership, Ginny offers some penetrating exercises that address our individual distortions of “out there” and enrich our inner life (what is “in here”) thus empowering us to “lead fearlessly” but attuned to others’ reality and own purpose. These reflective exercises fall into several categories:

What World do You Make? – this exercise built around personal skills and traits as well as values that you hold strongly, develops an insight into how you shape your world in a typical week. (p.86)
Turning a Difficult Relationship – involves reflecting on an interaction with curiosity and openness to ascertain what you personally brought to the interaction (in terms of perceptions and triggers). It entails looking into the mirror, discovering the fear at the root of your perception and behaviour and “claiming your power” by naming and facing your fear. (p.97)
Sitting Meditation as a Core Practice – Ginny offers a guided meditation based on sitting and grounding that releases tension, develops deep body-mind relaxation and provides the opportunity to gain greater awareness of what is “in here” and “out there” for you. (p.101)

Ginny’s book is rich with insights and personal exercises and reflections to deepen self-awareness, enhance self-regulation and develop ways to empower yourself to take your place fully in the world (not constrained by distorted perceptions, unfounded assumptions and projections or unexposed fears).

Reflection

Our life experience and our personal responses provide a rich store for reflection and insight. Developing our inner life is not a luxury for a leader – it is an imperative because leaders are able to influence others and to enrich their lives. The starting point is acknowledging and accepting that the world we experience is something of our own making and that we can remake our world (and help others to do likewise) by growing in mindfulness through meditation (such as the sitting meditation proposed by Ginny), by reflection (such as focusing on what we brough to a difficult interaction) and by open exploration (seeking with curiosity to identify our personal “imprint” of our world).

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Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

How to Resolve a Dilemma or Conflicting Polarities as a Leader

Often a leader is faced with resolving a dilemma or deciding between two different options that represent opposite polarities and are supported by different groups of people. Each of the parties, too, that support opposite perspectives are very ready to highlight the deficiencies of the other party’s perspective and ignore the deficiencies of their own option. The leader then is confronted with an “either or” situation. Both options have advantages and disadvantages.

The tendency is for the leader to come down on the side of one option or other because it might appear as the “lesser of two evils”. But even this solution depends on what priority the leader is assigning to the adverse impacts of the options – for themselves, the opposing groups, for consumers/clients or for the wider community.

Ginny Whitelaw in her book The Zen Leader suggests that each of us resolves the tension of a dilemma on a very regular basis when we are breathing. The actions of inhalation and exhalation are polar opposites, and each has advantages and disadvantages. For example, when we inhale, we can take in oxygen and refresh our blood; when we exhale, we can remove carbon dioxide and relax our body and mind. Each action – inhale or exhale – when taken to extremes (like holding our breath for too long) can have serious adverse effects on our health and wellbeing. Neither action is sufficient of itself to sustain life.

Ginny points out that for a leader to lead effectively and in a fearless way, they must move away from “either or” thinking and reframe the issue or problem. She argues that this involves a flip “from Or to And”. Ginny suggests that in the tension of a dilemma or opposite polarities lies a creative solution.

How to resolve a dilemma or conflicting polarities

Ginny maintains in her book that the real impediment to moving to the And position (resolving the dilemma), is when a leader or a group becomes locked into one option by overstating the benefits of their solution and highlighting the deficiencies of the opposing solution, while simultaneously underplaying the deficiencies of their own solution and the benefits of the opposing solution. This occurs frequently in organisational settings when leaders and their managers are engaged in strategic planning involving decisions re product/service offerings, pricing, place of operation, marketing approach or target customers/clients.

Ginny proposes a process she describes as a “paradox map” which has four quadrants that participants can work through to find a solution that encompasses the best of both options, while reducing the downsides of each. This process entails seeking out the resolution of the tension between opposites by focusing on the And.

My colleague and friend Bob Dick has described a similar process over many years which he calls “option one-and-a-half”. Bob provides a detailed process for a leader to work with a group to resolve conflicting polarities or opposing positions on an issue or problem. His group process entails identifying the advantages and disadvantages of each option and then employing a creative group problem solving process and voting to come up with a solution that incorporates the best of each option.

As I was thinking about this challenge of moving “from Or to And”, I encountered a situation where my partner and I were trying to decide how to arrange a meeting with a mutual friend who lived on an island about 45 minutes by sea from our location. I was strongly of the view that we should take a car across in the car ferry because it was convenient, provided independence and enabled flexibility when we were on the island. My friend argued that the cost of the car ferry would be exorbitant considering we were only attending a lunch meeting and would not need the flexibility of our own car while on the island.

After exploring the advantages and disadvantages of each solution we came up with the idea of having our friend travel to a location on the mainland that involved a similar travel time for each of us, reduced the costs for us and fitted in with other reasons our island friend wanted to come to the mainland. The final solution incorporated the best of both initial, opposing options – reduced cost, flexibility, independence and a bonus of being able to extend an invitation to another mutual friend to join our “catch-up” meeting on the mainland.

Reflection

Being able to flip from an “either-or” position to what Ginny describes as a position of “And“, enables us to resolve dilemmas, reduce conflict and identify creative solutions incorporating the best of opposing options. Underlying the process involved is the ability to move from a fixed position of “being right” to being able to explore the perspective of the other person or group. This entails mindful listening and the capacity to be open to alternative perspectives and solutions. As we grow in mindfulness through meditation, mindfulness practices, reflection and exploration of alternatives, we can develop the necessary self-awareness, self-management and creative capacity to have the openness and curiosity to achieve the personal flexibility required.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

How to Let Go of Tension as a Leader

In her book The Zen Leader Ginny Whitelaw explains that to achieve real change in the way we lead, we need to make a number of “flips” (10 in fact), and one of them is “from tension to extension”. Each of the flips involve reframing – changing the way we think about our self, others and our situation.

Tension is mirrored in the body

When we are tense, we contract our body, blocking the flow of energy and our capacity to make a real impact. The words we use to describe a tense person convey this idea of contraction – “uptight”, “wound up like a spring”, “ready to pounce”. Tension affects not only our thoughts, emotions and behaviour, it is mirrored in our bodies through muscle pain, a stiff neck, headaches, swollen and sore ankles or back pain. Sometimes tension can be experienced as overall body pain or fibromyalgia.

The paradox is that we need the process of tension and muscle contraction to be able to move – to move the bones in our arms and legs for instance. So physical tension and contraction are natural processes and Ginny explains how they function for body movement through her in-depth biophysical knowledge. She also points out, however, that the problem arises when the process becomes stuck, just as we can become stuck through our tension – unable to move forward, resistant to change, unwilling to explore new ways or unable to see a way ahead.

Impact of tension in a leader

Research has consistently confirmed that our mood as a leader is contagious – if we are negative, we develop a negatively oriented team. Some of the impacts of tension in a leader are disengagement of staff (through poor leader modelling), withholding of information (for fear of an angry reaction), conflict between staff (a lack of cohesion and common goals) and inertia (absence of positive leadership energy). So, there are very real costs for the tense leader, including staff avoidance.

Extension: how to let go of tension as a leader

The concept of extension (or expansion) builds on Ginny’s earlier discussion of the flip from “coping to transforming”. She points out that the concept of moving from contraction (tension) to extension underpins much of Eastern philosophy and martial arts such as Tai Chi. Contraction constricts, extension releases energy. The challenge for a leader is to be able to move beyond the feeling of being “stuck” to achieving flow and productivity and engagement.

Ginny illustrates the power of extension by a brief physical exercise that involves contracting the muscles in the arms to create movement and then extending them to realise the flow of energy through the extended arm and hand. She suggests that there are three principles underlying the flip from tension to extension:

Rhythmic movement not relentless pushing or forcing – when we are tense, we break our natural rhythms of sleep, breathing, regeneration and relaxation and we fail to find time to unwind. Ginny argues that we need to recharge ourselves like we do our phone battery – by plugging into our internal and external energy sources. She suggests that we take brief breaks of two minutes every 90 minutes (others suggest every hour) supplemented by extended breaks of 30 minutes to undertake exercise or meditation (or Tai Chi) once or twice a day. We have previously offered the practice of making awareness (and not your phone) your default when waiting, enabling you to tap into the natural rhythm of your breathing and the flow of universal energy that surrounds you.
Develop downward energy flow to offset the tendency to move energy up – the words we use reflect this redirection. When we are tense, we are “uptight” in more ways than one, when we are opening to expanding and redirecting our energy, we are grounded, calm and begin to “settle down”. Ginny maintains that we can direct our energy downwards to our hara, our energetic center, through deep breathing and centering exercises that she offers on her Zen Leader website.
Direct energy out, not in – outwards energy is needed to generate a vision, develop and implement a strategy and pursue achievement of goals. Ginny describes a simple physical exercise to illustrate this energy flow and develop the practice of energy alignment.

Building on these three principles, Ginny offers a series of reflective questions designed to help us to generate more energy and achieve a better alignment of our energy with our purpose. She reinforces the power of mindfulness practices to “free up energy”.

Reflection

Many of us are tense as a result of time pressures, work and family challenges and/or the demands of caring for a relative or friend. We intensify this tension through trying to live up to the assumed expectations of others and own unrealistic expectations. Tension affects our thoughts, feelings, behaviour and our bodies. It constricts and diverts our energy leading to exhaustion, frustration and feeling drained. Extension practices build energy, achieve resonance and encourage engagement. As we grow in mindfulness, we can free up our energy flow and progressively build our energy alignment.

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Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Developing Resonance through Listening: Leadership in Action

In a previous post I discussed leadership as resonance, drawing on the work of biophysicist Ginny Whitelaw. Fundamental to this concept is the role of a leader as an “energy concentrator” – capturing, focusing and amplifying energy. This process is a two-way street. The leader generates energy alignment and amplification through developing a vision, shaping team culture and enabling the transformation of creative energy into innovation. On the other hand, the leader captures the energy of his or her followers through listening – being in tune with their energy vibration, removing political and organisational blockages and providing energetic support. This is very much a form of bottom-up management, in contrast to the former way of concentrating energy through vision and culture which is a top-down approach. Listening, then, is a means of achieving resonance – aligning with and amplifying energy vibrations from followers.

Listening as resonance

A common expression used to describe the act of listening is to say that people who are actively listening in a conversation are on the “same wavelength” – their energy vibrations are aligned. Ginny, drawing on neuroscience research, maintains that this statement is both metaphorically and literally true – if the leader is actively listening, they are matching the brain waves of the communicator, making a map of the other person’s energy vibrations within their own brain. This is what Ginny calls “connected communication”. As she points out, when we are on the same wavelength, we have access to a deeper level of understanding and information exchange. This is in direct contrast to parallel conversations where there are no connections and people are “talking past” each other. In Ginny’s words, listening involves a sensitivity to the point that the conversation changes us and has a healing effect.

Disconnected communication – a lack of listening and dissipation of energy

Communication is a form of energy exchange that can be either employed to make things happen or dissipated through failure to listen by either party in a conversation. In organisations, it is all too common for staff to lose heart and energy when their leader fails to listen, to be in tune with what they are saying. This can happen in communications about ideas for improvement, expression of dissatisfaction about some aspect of the workplace or work practices or identification of potential risks. Leaders can tune out through a need to maintain control, through their own busyness or habit of interrupting the speaker or diverting unpleasant or challenging conversations. Leaders often attempt to solve the problems of followers before they have heard and understood what the real problem is.

Developing resonance through listening

Leaders can develop their capacity to listen effectively and develop resonance – energy alignment and amplification – through mindfulness practices. These can take many forms as discussed in this blog – such as meditations to address fear, the need for control, resentment or negative self-talk. A very useful strategy is to reflect on a situation where you failed to listen effectively. You can ask the following questions in your reflection:

What was the situation and the nature of the conversation?
What was happening for me in terms of my thoughts or feelings?
To what extent was my need for control involved?
How did the exchange impact my sense of self-worth or self-identity?
What was my mindset in the interaction?
What intention did I bring to the conversation?
What words or actions did I use to curtail, redirect or end the conversation?
What negative impact did I have on the energy of the communicator?

Honest answers to these penetrating questions can enable you to increase your self-awareness, remove blockages to your listening and open the way to develop resonance through effective listening.

Reflection

The way we listen as leaders can build resonance or dissipate energy. As we grow in mindfulness through meditation, mindfulness practices in our daily life or reflection on our words and action, we can better attune ourselves to what others are saying – both in terms of the content and significance of their communication. We will be better able to match and amplify their energy and facilitate the transformation of ideas into action. Mindfulness enables us to be present in the moment, aware of our own emotions and that of others and builds the capacity to self-regulate our words and actions. Connected communication is a challenge but it is essential to leadership effectiveness as research and our own experience continuously affirms. ___________________________________________

Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Leadership as Resonance

Ginny Whitelaw, biophysicist and global leadership coach, understandably frames leadership in terms of energy and resonance. She explains that as humans we are made up of matter and energy – matter in the form of blood, skin, bones and energy in the form of our mind. Ginny notes that the leadership function entails concentrating energy, your own and that of your followers, to create an organisational vision (capturing emotional as well as intellectual energy); develop the culture of a team (through energy alignment); and promote innovation (turning creative energy into new products, services and structures). She explains that energy is always on the move, in constant transformation and continuously vibrating. Her new book, Resonate, to be released in 2020 explores these concepts in depth and their many leadership applications.

Resonance – synchronous vibration

One way to define resonance is synchronous vibration. For example, a room or a musical instrument is described as resonant when it amplifies sound vibrations and extends them by vibrating at the same time. Ginny provides the example of making a loud sound over an open grand piano and noticing that some strings vibrate, and others do not – the strings that vibrate match the vibrations in your voice. When things operate synchronously, we say that they are “in synch”. So, in Ginny’s perspective, leadership is about creating real change and making a difference by achieving synchronisation of energy, our own and that of our followers – in other words, generating resonance. She describes a leader as an “energy concentrator”.

Blocks to leadership resonance

Through her study of biophysics and martial arts (5^th degree Aikido black belt), Ginny came to realise the very close connection between mind and body and the role vibration and energy play in human consciousness (the resonance theory of consciousness). Her role as a senior leader in NASA, coordinating the 40 groups that supported the International Space Station, enabled her to understand that coordination involved energy alignment and resonance (vibrating “in synch”).

Ginny’s experience with martial arts and Zen philosophy heightened her awareness of the mind-body connection. For example, she explains that fear holds back our achievements as leaders because it distorts our resonance – blocks our energy emission and reception. She suggests that as leaders we need to go beyond our triggers that create fear in our mind and body. The fears may have their origin in adverse childhood experiences or the negative self-stories that arise through our inner critic.

Ginny likens the effect of fear to the dampening of resonance created when several socks are placed inside a bell. Even a bell designed especially for resonance will sound dull and clunky when the socks are inside it. The socks are metaphors for our mental and physical blockages – the things that stop our personal resonance. Our challenge as leaders is to remove the blockages – so that our voice is “as clear as a bell”.

Removing the blocks to leadership resonance

Ginny discovered through the impact of deep breathing on her asthma that clearing blockages requires being still, mindful breathing, and other mindfulness practices such as meditation, Tai Chi and yoga. Reconnecting with nature and the multiple sources of energy in the environment also help to rebuild personal resonance. Ginny explores relevant practices and exercises in her book The Zen Leader.

When you can achieve a level of integration between your thoughts, emotions and body you free up yourself to become your more “resonant self’. Ginny explains that by achieving this integration we can emit a “clear signal” and “bring our one clear note to achieve our purpose” as a leader.

Reflection

I can relate fully to the concept of leadership as resonance having been involved in many minor and major change endeavours as a leader in organisations and in community. The concept of energy emission and reception resonates strongly with me. I also find that as I grow in mindfulness, I am better able to tap into my creative energy, enhance my ability to tune into others’ focus and energy and contribute to a purpose that is greater than myself. Removing the personal blockages to my “one clear note” is a lifetime pursuit – a journey into mindfulness through meditation, Tai Chi and other mindfulness practices.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Being in the Zone to Facilitate or Lead a Team

George Mumford, Mindfulness and Performance Expert, maintains that effective facilitation or leadership of a team requires the facilitator or leader to be in the zone – a state of mind where we are hyper-focused and are our most productive, creative, and powerful selves. This state is often experienced by elite athletes, racing drivers and scientists – time seems to stand still, and exceptional performance/deep insight is achieved effortlessly.

The team facilitator in the zone

George, as a high-performance coach, spends much of his time working with elite sporting teams – helping them to achieve optimal performance. He makes the point that every team and location is different, and that the facilitator cannot pre-judge the situation. In his view, you can prepare for the facilitation, but you must be in-the-moment when working with the team.

This requires being in a listening and learning mode so that your response to what is happening is spontaneous and insightful – engaging what George describes as a “resourceful state of mind”. This state requires a person who has developed a mindfulness mindset through continuous mindfulness practice – not through a single daily act of meditation but a continuous process of seeking to be mindful, whatever the situation.

George maintains that everything is changing all the time – your own self-concept, as well as the self-concept of the team members you are working with. As you continuously attempt to achieve your own body-mind-emotion alignment, you are increasing your self-awareness, other-awareness and your self-regulation (so that your negative thoughts do not disable your capability).

I find that as an organisational consultant, the more I develop a mindfulness mindset, the more I am able to design innovative facilitation processes that assist organisation team members to have the conversations they ought to have and to achieve a higher level of performance. There are times when the way forward is clouded by anxiety precipitated by an unusual set of circumstances or mix of team members. Being in touch with these feelings through mindfulness can help to dissipate the anxiety and strengthen the insight, intention and faith (in a successful outcome).

The team leader in the zone

George maintains that you need to be a “mindful person” before being able to be in the zone and achieve optimal leadership effectiveness. Mindfulness enables you to achieve self-awareness, self-management and resilience and to influence others through effective active listening. It assists you to be-in-the-moment and to develop relationships that underpin any form of team effectiveness.

Psychologist Mihaly Csikszentmihalyi, in his TED Talk, discusses being in the zone as being in a state of “flow” – a state of “heightened focus and immersion”. In his view, not only does flow lead to effectiveness in whatever arena you operate, but it is also the source of creativity, sustained happiness and fulfillment. He suggests that flow is achieved when you realise a balance between challenge and skill – a challenge that is perceived as extending but manageable together with a skill-set that can be employed adaptively and creatively. Mindfulness helps to achieve the balance between challenge and skill by eliciting self-confidence in your abilities, managing the anxiety associated with new challenges and developing mental and emotional agility. Mindfulness will be essential for developing leadership capacity for the digital age – characterised by uncertainty, ambiguity, disruption and complexity.

As we grow in mindfulness through continuous mindfulness practices, we can be in the zone more frequently and develop optimal facilitator and/or leadership effectiveness. We can be open to the inherent spaciousness of our minds, freed from the anxiety and fear that limits the realisation of our capacities. Being in-the-moment, we are better able to respond adaptably and creatively to changing internal and external realities.

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Image by Gerd Altmann from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.