Strategies for Couples to Cope While Working at Home during Quarantine

In a previous post I discussed Rick Hanson’s ideas about the intrapersonal and interpersonal challenges facing couples working from home during the quarantine conditions brought on by the Coronavirus.  In his podcast, Coping with Quarantine, Rick also explored strategies for couples to cope with these challenges.  His suggested strategies focused strongly on connection, contribution, control (inner and outer) and compassion.

Strategies for couples to cope with the challenges of working together at home during social isolation

  • Connection with others: the fundamental principle underpinning physical distancing is avoidance rather than contact and connection.  However, this does not prevent us from connecting with each other as a couple, with our family and friends or with colleagues.  All of the remote communication strategies are available to us – online video calls, telephone, social media and email.  There can be a tendency to let the physical distancing principles impact the rest of our behaviour.  However, now is the time to reconnect with others who are also feeling socially isolated.  As a couple, connection can take the form of increased hugs, considerateness, words of love and appreciation and thoughtful touch – all of which builds the relationship. It also involves avoiding the temptation to escalate an argument or conflict to prove you are right or to assuage your pride.  Fundamental to connection with your partner is listening for understanding, not interrupting but being open and vulnerable to the thoughts and feelings of your partner.  As Rick points out, listening provides you with the time to deeply connect with the other person and enables them to experience calm and clarity.  He reiterates Dan Siegel’s view that deep listening enables the communicator to “feel felt by the other person”.
  • Connection to nature:  we are connected to nature on multiple levels and it is possible through mindfulness practices, including mantra meditation, to experience this connection at a deep level.  When we experience our deep connection to nature, we can feel inspired, energised, positive and calm.  The very act of breathing and walking in nature regenerates our physical systems, clears our mind and helps us to reduce the power of our negative emotions.  Nature has its own healing capacity which we can tap into in multiple ways – if only we would stop long enough to let it happen.  
  • Contribution: there are so many people in need as a result of the pandemic.  There are also endless ways to contribute and help others, to draw on our creativity and resourcefulness.  For example, despite the lockdown in the Northern Territory in Australia, Arnhem Land artists are offering a series of free online concerts to lift people’s spirits and reinforce their connection to the land and the resilience of nature.  Thirty of Australia’s top singing stars have also collaborated to provide an online concert from their homes, Music From The Home Front, that is dedicated to people who are in the frontline of the fight against the Coronavirus.  Another exemplar of contribution in adversity is Nkosi Johnson who was born with HIV in South Africa and died at the age of 12.  In his short life, he dedicated himself to fighting, locally and globally, for the rights of HIV affected people in South Africa and beyond.  Nkosi is quoted as saying, “Do all you can with what you have in the time you have in the place you are”.
  • Controlling yourself and your environment: in times of crisis it is important to develop a sense of control over our difficult emotions and our immediate environment.  There is a growing pool of advice on managing anxiety and achieving mental and emotional balance during these times of uncertainty and social isolation.  In times of uncertainty we can achieve a sense of agency by controlling aspects of our immediate environment – whether that be tidying or renewing our garden, removing clutter from our workspace, developing new skills or getting our finances and accounts in order.
  • Compassionate thoughts and action: in the section above on contribution, I stressed the importance of finding ways to help and to take compassionate action.  However, action is not always possible because of our personal circumstances, including being confined to home as a high-risk person.  This is particularly where loving kindness meditation can be used to experience compassion towards others who are suffering and/or experiencing grief.  Everyday there are stories of individuals and families experiencing heart-breaking situations brought on by the Coronavirus.  We can keep these people in our thoughts and prayers and feel with them.

Reflection

Creating connection, making a contribution, achieving self-control and control over our immediate environment and offering compassion and loving kindness are ways forward for individuals and couples restricted to working from home.  Meditation, reflection and mindfulness practices will help us to grow in mindfulness and to develop the necessary self-awareness, awareness of others, self-regulation and presence of mind and body to bring these positive aspects into our lives as individuals and couples.

Chris James captures the essence of connection to nature in the songlet Tall Trees on his Enchant album:

Tall trees

Warm fire

Strong wind

Deep water

I feel it in my body

I feel it in my soul

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Challenges for Couple Relationships During Quarantine and Working from Home

Rick Hanson, in one of his Being Well Podcasts, spoke of Coping with Quarantine.   His focus in this discussion was on the intrapersonal and interpersonal challenges of physical distancing and restrictions on movement.   In the podcast, he identified the challenges and highlighted the fact that the pandemic and associated quarantine conditions have contributed to an increased divorce rate in China since the pandemic outbreak.  Rick spoke of the interpersonal challenges brought on by the confinement conditions and the mental and emotional pressures experienced by couples working from home.

Challenges of social isolation for couples working from home

The unusual conditions for a couple working from home in the context of other social constrictions creates increase emotional pressure for individuals in a relationship as well as for the relationship itself.  Rick describes some of these challenges as follows:

  • Heightened emotional activation: both individuals in a relationship who are working from home will be experiencing heightened emotions in the form of anxiety, fear and frustration as a result of the Coronavirus and associated restrictions on location and movement.   Couples typically experience daily aggravations with some of the comments and actions of their partner.  These aggravations can be intensified in the situation of limited physical space in the home environment and restrictions on movement.  The home environment can become a place of continuous annoyance, conflict and anger rather than a haven of peace and contentment.  Married couples in this situation can experience suffocation and/or staleness and need to draw on considerable internal resources to increase their tolerance and maintain their relationship.
  • Loss of social support: physical distancing can separate us from people we usually associate with and from whom we draw support and reinforcement.  Normally, we gain validation and confirmation of our competence and self-worth through these external relationships.  The change to a working from home environment means that we have lost the daily “water cooler chat” and with it the exchange of information, including sharing of our thoughts and feelings.  The loss of various forms of social reinforcement can cause us to challenge our self-concept and self-worth – difficult feelings compounded by feeling inadequate working from a home environment where we lack the personal capability for remote communications or the working space and technology to take advantage of the positive aspects of remote working.
  • Loss of structure: it is surprising how many people report in the current situation that they “don’t know what day it is”.  This is due, in part, to a loss of structure in their day.  The loss of regular, repetitive activities results in a loss of anchors to our days that serve to remind us what day it is.  We no longer get dressed for work, take the train or car at set times, play our social tennis on Monday nights, watch the footy together on Friday nights, visit our extended bayside family or the local market on weekends or undertake any other activity that serves to structure our day or week.  Rick suggests that these structures normally “prop us up” and their absence can leave a sense of “groundlessness”. 
  • Loss of familiar role:  in the work environment, we can feel competent and in control.  When forced to work from home in a more complex and difficult environment, we can feel overwhelmed by all the challenges and be ill at ease for much of the time.  For some people, this can be temporary as they develop the skills to master their circumstances; for others, being able to adapt becomes a real issue and aggravates the feelings of frustration and reduced self-esteem.  The intense sense of ill-ease and associated stress can debilitate people and hinder them from seeing a way forward and acquiring the necessary skills to capitalise on the current situation and personal conditions.
  • Loss of freedoms: with the restrictions on movement and need for social isolation, people can experience a loss of the fundamental right to “freedom of association”.  Along with this, may be the experience of a lack of privacy where both partners are working from home, especially where for many years one partner went to work every day for an extended period.   Introverts may experience a loss of access to their “cave” where they would normally retreat to recover from extroverted activity, including interactions with their partner.   One or both partners in a relationship may feel that their other partner is constantly “under their feet” – a complaint frequently voiced by people where one partner usually works from home and the other partner has recently retired from their job in the city or away from the home.

Reflection

Quarantine as a result of the Coronavirus and enforced working from home conditions can place increased stress on couples and their relationship.  The current environment also offers an opportunity to develop our inner resources through meditations (including mantra meditations), mindfulness practices and reflection on our resultant emotions and responses.  As we grow in mindfulness, we can develop a deeper understanding of what we are experiencing, keep issues and aggravations in perspective, develop tolerance, build our skills and draw on our innate resourcefulness and resilience.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Connection – a Deeply Felt Need

In these times of physical distancing precipitated by the Coronavirus, we can feel the need for connection more than ever.  We readily recognise the importance of social connection, our connection to other people, for our mental health and wellness, but often overlook our very real connection to nature and the physical world.

Connection in nature

Time-lapse photographer, filmmaker and producer, Louis Schwartzberg, reminds us that every living creature relies on other living creatures for its continued existence.  He illustrates this concept through his recent film, Fantastic Fungi, where he shows how the mycelium network mirrors the internet in its pervasiveness above and under the ground.  Mycelium is the vegetative branchlike structure that fruits to produce mushrooms and other fungi. They are critical to the “terrestrial and aquatic ecosystems” because of their role in decomposing organic material and contributing carbon dioxide to the atmosphere.  They are invisible but cover massive areas. providing nutrients to the fungi and serving as “biological filters” – a term developed by world famous mycologist Paul Stamets who was a significant contributor to Louis’ film.   In a recent TED© talk, Paul described six ways mushrooms can save the world, including treating viruses.

Louis, commenting on his movie, Fantastic Fungi, said that the real surprise for him in making the film about mycelium was the pervasiveness of connection.  He said that in these times of physical distancing (social isolation and social distancing), people are realising that what they want most is connection.   In Louis’s view, the core idea emerging from the film is that “connection is really nature’s instruction”.  

Our connection to nature

In Fungi Day Live, Louis led discussions with co-author, Paul Stamets; Jeremy Narby – anthropologist and author; Francoise Bourzat – author of Consciousness Medicine; and Jason Silva – filmmaker, author and creator of the FLOW SESSIONS podcast.  In discussing his short connection video, Jason explains that films provide a unique connection – enabling people to see the world from someone else’s perspective, to get inside their heads.  He firmly believes that his role as filmmaker is to share his insights, engage in “intersubjective communion with other people” and provide an experience of connection that is “beyond language”.  He cited astrophysicist, Neil de Grasse Tyson, to reinforce his passionate commitment to communicate about connection:

We are all connected. To each other biologically. To the earth chemically. To the rest of the universe atomically.  

Paul Stamets maintains that the Coronavirus is a result of our destruction of the “immune system of the environment” through deforestation, pollution, monoculture and other non-economically and non- ecologically sustainable solutions.   Like the other presenters in Fungi Day Live, he asserts that we have failed to understand and respect nature – our source of inspiration, energy, wellness and breath.  Jeremy, too, maintains that we have become disconnected from nature and live our lives in cement blocks and travel around in “glass-and-metal-bubbles”. 

Reflection

These filmmakers, authors and researchers have spent a lifetime exploring, understanding and sharing about nature and its interconnectedness and our connection to it.  As Florence Williams asserts, we are suffering from “nature-deficit disorder” and separation from the healing benefits of nature.  Johann Hari argues that reconnection with nature and with each other is a means of overcoming depression and childhood trauma.  We can grow mindfulness through nature and experience its many physical and psychological benefits, including calmness and the experience of connection.  Lulu & Mischka provide us with one way to do this through their mantra meditations, including their “stillness in motion” mantra they sing while sailing with the whales.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Developing Resilience for Uncertain and Challenging Times

Danielle LaPorte – blogger, author, entrepreneur, podcaster and inspirational speaker – was recently interviewed by Tami Simon on the topic, Resilience in Challenging Times.   When asked how she is coping in the current Coronavirus crisis, she explained that in the main she is “feeling resilient” but sometimes drops out from her centre and experiences intense feelings of pain and sorrow.  For her, resilience is “coming home” to your true centre and your life as it is.  Danielle reinforced the need to fully face our fear and anxiety, rather than deny the reality of what is happening for us.  She reminds us that acceptance – accepting what is – is core to mindfulness, mental health and happiness.

Scenario thinking as a way to manage the uncertainties of life and business

Danielle drew on her role as a “social visionary” to recommend using scenario thinking as a way to manage through the uncertainties that confront us on every dimension of our lives today.  For example, with the staff of her entrepreneurial business she explored potential scenarios as they move forward, including the “worst possible” scenario.  Facing up to the worst possible scenario and exploring how you could cope gives you a sense of control over fear and anxiety – you have faced up to the thoughts that generate your fears and anxiety and diffused them by identifying ways to cope (rather than letting them whirl around in your head and disorientate you by pulling you away from your centre).  Danielle indicated that she applied scenario thinking to her personal life as well, even facing up to the possibility of her own death through Coronavirus infection.

In line with her scenario thinking and her role as a social futurist, Danielle suggested that the Coronavirus will bring out the best and worst in people.  We have seen this already, on the one hand, in panic buying and profiteering by hoarding and selling scare resources at exorbitant prices; on the other hand, the growing prevalence of kindness, thoughtfulness, generous sharing and compassionate action.   Danielle drew on Barbara Marx Hubbard’s analogy of the “crisis of birth” to talk about the pain of establishing a new world order where there is increasing integration of the scientific, social, economic and spiritual capacities of the human race through a process of “conscious evolution”.

The growth of heart-centred leadership

Danielle maintained that the current crisis creates a situation where heart-centred leadership becomes the new norm.  Leaders and managers of people working remotely as a result of enforced physical isolation are confronted with the need to be empathetic to the adverse situations experienced by many of their staff – some with ill parents, school-aged children at home, inadequate space, lack of necessary technical resources or inexperience in operating within a working from home environment.  Heart-centred leadership requires the development of compassion, a perception of leadership as resonance and the capacity to build leadership agility.

Danielle herself demonstrated heart-centred leadership when she spoke of “bothness” – the capacity to not only see and face your own suffering but also to recognise that others are suffering too, often experiencing much worse conditions and life circumstances than you are.  For example, she explained that the experience of a short supply of a particular grocery item bears no comparison to someone else’s situation where they have no food or any likelihood of obtaining anything that is nourishing.  Danielle suggests that her own pain and suffering is connecting her with “someone else with more pain”.  In the mutual experience of crisis, lies the energy of connectedness.

Reflection

The current Coronavirus crisis precipitates the development of self-intimacy rather than self-denial, the promotion of compassionate action over self-absorption, the growth of heart-centred leadership over narcissistic leadership and the emergence of a greater sense of connectedness, rather than disconnection.   As we grow in mindfulness – deep awareness of our self and others – through mindfulness practices, reflection and scenario thinking, we can maintain a positive mindset and contribute, however painfully, to the growth of a new, integrated world order.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Stillness of Mind and Body through Mantra Meditations

Lulu & Mischka recorded the final day of their 6-day online journey into mantra meditation that brought together hundreds of people around the world at this time of anxiety and uncertainty brought on by the Coronavirus. Their chanting and accompanying music on the guitar and harmonium provided a haven in these turbulent times.  Their harmonies are enriched by Lulu’s operatically trained voice that transports you into another reality – beyond fear and anxiety. 

In today’s recorded session, Lulu & Mischka focused on the mantra, Jaya Ganesha, which they translate to mean:

Ease and flow wherever we go, open to the mystery each day. Calling for protection on our journey, guidance and blessings on our way.  Bless away the obstacles, open to the miracles.

Inherent in the mantra is acceptance of what is and letting go of the resistance that aggravates the suffering of the present moment.  Their mantra meditations can bring “openness of the heart, quietness of the mind and comfort of the body” in times of enforced lockdowns, social distancing and social isolation.  They have designed an online mantra meditation course to enable their global audience to continue their journey into inner peace.

Incorporating yoga breathing

At the beginning of their mantra meditation sessions, Lulu & Mischka incorporate yoga breathing and often finish with this practice. Lulu describes this process as deep breathing, as if drawing breath through a straw – the inbreath moving from the lower abdomen, expanding the lungs and filling the chest.   The outbreath reverses this process and enables release of tension, stress and resentment.

The deep breathing enhances the calming influence of the chanting and movement that forms part of their daily ritual that they share with others through their recorded music such as the Enchanted CD which is available as a download.  Lulu and Mischka are strong supporters of the charity, A Sound Life, that helps people in need to improve their wellbeing through yoga, meditation and music.

Reflection

There is something about Lulu & Mischka and their approach to mantra meditation that is engaging and effortless and appeals to people around the world.  Their international festival appearances attest to this appeal. The combination of chanting accompanied by deep breathing and musical instruments (the harmonium and guitar) act as a form of music therapy that is capable of transporting us beyond the pain and preoccupations of the present to a place of calm and equanimity.  As we grow in mindfulness through mantra meditation, we can find an inner peace, a strengthened resolve and a willingness to extend compassionate action to others.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Finding Stillness and Joy in Turbulent Times With Mantra Meditations

Mantra meditation involves the repetition of a word or phrase while meditating.  It typically combines mindfulness meditation with some form of chanting.  It is an ancient meditation practice that has deep roots and is experiencing a resurgence in these turbulent times.  Mantra meditations can be sung by an individual, group or choir and accompanied by music and/or calming visuals provided via video.  These meditations through sound and vision often capture our connection with nature.

For example, the Epic Choir’s rendition of the Om SO HUM Mantra meditation simulates the movement of butterflies as the sound of singing rises and falls rhythmically.  The epitomy of connection with nature in mantra meditation is provided by Lulu & Mischka’s video of “stillness in motion” which incorporates their chanting accompanied by guitar playing with visuals of sailing and singing with whales. 

Lulu & Mischka – exemplars of the practice and benefits of mantra meditation

Lulu and Mischka are global exponents of the art of mantra meditation and have recorded two albums and produced a songbook in e-book form, as well as conducted workshops, concerts and retreats around the world.  They recently provided mantra meditations over six days accompanied by Lulu’s harmonium and Mischka’s guitar playing as a contribution to inner peace in these turbulent times. 

Lulu & Mischka describe themselves as “musicians and inner peace facilitators” who offer “joyful chanting and effortless meditation”.  The capacity of mantra meditation to calm the nervous system, reduce emotional reactivity and destructive self-stories has been researched and validated by researchers at Linköping University, in Sweden.  Other researchers have demonstrated consistently that “focused attention practices” such as meditation in its many forms develop “attention and awareness” while reducing self-obsession and harmful reactivity.  Mantra meditations build our awareness of our connectedness to each other and to nature.

Reflection

As we grow in mindfulness through reflection and mantra meditations, we can achieve a stillness and inner peace in these turbulent times when everything is changing through the disruptive impact of the Coronavirus – through the constant and unpredictable disruption to our social, financial, employment, health, education and familial environments.   Lulu & Mischka demonstrate in their own lives and their mantra meditations that that this approach to mindfulness can bring calm and joy to our lives – providing a retreat from the waves of uncertainty.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

How to Maintain Mental and Emotional Balance When Physically Isolated

Previously I have spoken about mindfulness practices as a way to handle the mental and emotional challenges inherent in the current Coronavirus and the imposition of social isolation and social distancing.   What I have covered there is a list of discrete practices that can help us to manage the overwhelm associated with these times of uncertainty and anxiety.  Arjuna Ardagh, author of Radical Brilliance: How and Why People Have Original Life Changing Ideas, offers a more holistic approach that recognises the mind-body connection.  His tips on maintaining emotional and mental wellness are mutually reinforcing and place the body as central to emotional and mental stability in our current environment.

A holistic approach to mental and emotional wellbeing

Arjuna highlighted some of the unproductive and potentially aggravating practices that people are engaging in to release tension and stress at this time, e.g. spending many hours on social media and indulging in the blame game and conspiracy thinking or turning to alcohol or drugs to numb the mind and distract from the fear and anxiety that people are feeling.  He suggests that this current pandemic challenge provides us with an unprecedented opportunity to develop self-intimacy and learn to change our mental and emotional state through holistic practices.

In his short tips video (17 minutes), Arjuna proposes four integrated approaches or types of practices that are designed to strengthen the mind-body connection while releasing negative energy and building positivity:

  1. Removing physical blockages – this entails elements such as stretching and moving emotion though your body.  Arjuna suggests that you identify and practice a physical expression of the emotion that you are feeling, e.g. fear may be experienced bodily as a curled-up posture and then released through stretching to one’s full height.  Frustration, on the other hand, might be expressed by an angry, explosive gesture and a prolonged cry of anguish such as “Aargh”.  This bodily approach releases inhibiting emotions locked away in your body and opens the way for developing a “positive disposition”.
  2. Relax into awareness – this can take many forms such as somatic meditation, the use of singing bowls as described in a MARC podcast, exploring natural awareness (opening to the infinite reality that is accessible through our senses),  or deep listening to classical music, singing of mantra meditations or “sacred acoustics”.  Arjuna maintains that all that is really required here is to be “naturally curious” about the sensations that you are experiencing in the present moment (including awareness of the fact that YOU are doing the experiencing).
  3. Enter the flow – this approach involves engaging the flow of energy through your body.  There are a range of Eastern practices that can help you achieve this but one of the best and well-researched practices is Tai Chi.  Arjuna asserts that if you can engage in the process of flow (even through dancing to music), you not only release energy throughout your body but also emotion – you can experience the joy and ease of wellbeing.
  4. Use thought creatively – Arjuna suggests that after you have removed blockages, experienced deep awareness and engaged your energy flow, you are well placed to engage your uncluttered mind.  So, instead of marinating in negative thoughts that generate complex and harmful emotions, you can begin to write creatively in a journal or blog or create a video podcast that reflects your positive, energetic flow.

Arjuna maintains that if you practice each of these approaches each day, however briefly and in whatever form you choose, you can release the hold of your complex emotions and develop emotional and mental wellness.

Reflection

Arjuna’s approach involves a progressive release of creative energy, moving from clearing blockages to engaging the senses in awareness and tapping into the energy flow of the body.  The outcome is creative expression and resolution of perceived, impenetrable challenges.  His approach is deeply embedded in the mind-body connection and employs integrated approaches that open up a wealth of possibilities.  As we grow in mindfulness through adopting these holistic practices, we can more readily access our creativity, build resilience, manage our confounding thoughts and emotions and experience the peace and ease of wellness.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Strategies for Managing Remotely

There are numerous suggestions available for managing remotely given that many people are working at home because of the social isolation associated with the Coronavirus.  In a previous post, I explored some of the challenges and opportunities involved in working from home that managers need to be aware of.  There are many common strategies employed by companies in relation to communication, support, information management, performance management, accountability and frequency and modes of interaction between managers and staff (and amongst staff themselves).  However, it is vitally important that the practices and processes of remote management reflect and reinforce organisation culture.

Reflect organisation values in remote management practices, processes and tools

While there are many suggestions regarding best practices for remote management (for example, on YouTube©), it is important not to just “copy and paste” them into your own company’s processes.  What is really needed is to build company-wide processes for remote management that reflect your company’s core values, e.g. friendliness, empowerment, accountability, transparency, consistency, inclusive.  Elizabeth Hall provides a comprehensive example of how Trello’s values are embedded in a wide range of remote management processes, systems and practices for their global organisation, e.g. virtual parties, chat system with multiple channels (work and personal), saying good morning (despite country of location) and mandatory overlap hours for working wherever in the world.

Communication practices and processes for remote management

One of the basic rules for managing remotely is to find ways to compensate for the lack of social interaction that people would normally have in a “bricks and mortar” environment.  From a management perspective, systems and processes for accountability are also important but need to be culturally compatible.  Communication strategies can be adapted to the nature of the work, location(s) of workers, time cycle of producing product and services and sensitivity/urgency of the core business.  Here are some communication strategies that companies employ to achieve these goals of social interaction, accountability and adaptability:

  • Mandatory online meetings – these can be daily or weekly and are mandatory often within a flexible working arrangement.  This ensures one form of interaction across the team and can build in accountability via a reporting mechanism (e.g. against KPIs, project milestones, or output measures). For teams that have a high level of interdependency, a daily “stand-up” meeting via video conferencing can be important to ensure that people are “in-synch” in relation to work-in-progress.  The sharing involved can take many forms, e.g. sharing “three things I did yesterday” and “three things I plan to do today”.  The manager then has the opportunity to check for coordination of effort and re-visit priorities in consultation with staff.  Some companies that have a mixed mode arrangement (work from home and work from company offices) ensure that all participants in the mandatory meetings are online (not a mix of face-to-face and virtual participation) – a practice designed to build in consistency and inclusiveness. 
  • Replicating the “water cooler” experience – finding ways to make up for the lack of social interaction of remote workers.  The processes employed are intended to build trust and understanding through mutual sharing, informal information exchange and storytelling.  Processes range from continuous online chat channels (both business and personal) to time-structured interactions for pairs or groups of four to enable them to share information about their personal life through online video conferencing (videos of the interaction can be shared more widely in the organisation with consent of the parties involved). 
  • Face-to-face interactions for the group – many companies institute an annual get together for a team (or linked teams) to create connections, build relationships, facilitate consistent communication of company information, share progress/strategies/intelligence and for forward planning.  These can take the form of retreats, conferences or workshops and incorporate games, partner interactions and/or social events.  It is important that the structure and processes of these scheduled face-to-face interactions reflect the characteristics of the company’s culture such as values, rituals and norms.
  • One-on-one interactions with the manager – ideally these entail visits by the manager to individual staff members.   However, regular and predictable one-on-one interactions are important to gauge how a staff member is coping with their work and environment and to provide a means of accountability.  It is increasingly important that managers find a balance between task and personal needs of staff when having these interactions.  In crisis times like the present, managers may need to change the balance by giving employees more slack and spending more time on personal matters to provide additional personal support.  This is necessary when working from home is enforced and not a matter of choice, when there are high levels of job insecurity and the broader environment is turbulent and uncertain.  Managers have a duty of care in relation to the mental health of their employees.  If they observe signs of mental illness, they can employ approaches such as the “R U Okay?” enquiry and access the relevant resources.

Processes and systems to support work achievement

It is important to put in place processes, systems, technology and policies to support effective remote management.  Clarity around expectations and system processes supports efficiency and effectiveness and reduces misunderstanding and conflict.  Developing protocols, practices and rituals provides some degree of certainty in a very uncertain world.  Strategies companies employ to support work achievement include:

  • Setting expectations: being clear with staff about performance and behavioural expectations is critical at the outset.  Included in this is establishing onboarding processes for new staff so that they understand what is expected of them as well as become familiar with the team’s processes and systems. It is common for different teams (e.g. system developers vs sales staff) to have different preferences about the means of communicating – e.g. email vs phone.  At the outset, the manager can support teams to develop groundrules about how they want to operate and collaborate.  For an established team, this could include exploration of the “unwritten rules” which create behavioural norms unconsciously.  Clear expectations provide the stimulus for personal motivation and contribution and the groundwork for performance management.  Some organisations employ 360-degree feedback to support performance management and identify development needs – the frequency of these feedback processes (e.g. quarterly, half-yearly or annually) will depend on the time cycle of the organisation and the need to highlight accountability.
  • Systems development: develop systems and procedures to support daily processing and achievement of team’s goals.  These should be documented and readily available to all staff.  In the absence of formal systems and procedures, information and intelligence can be lost and result in inconsistent treatment of staff and customers.  Systems should cover data storage, retrieval and editing. Cloud storage is often recommended for ease of access for remote workers. Visuals such as flow charts, diagrams and videos can be used to support communication about systems and procedures.
  • Support for workers in remote localities – often remotely located employees feel “left out” because their needs are not taken into account.  They suffer from inadequate infrastructure, the increased cost and limited availability of transportation and limited resources.  Ways to reduce the sense of isolation for remotely located workers include establishing a “buddy” system; visits by senior management; developing joint projects involving these staff and people in hub localities; and connecting them with local groups, organisations and government entities.  To help people in remote localities really feel as if they belong to the organisation, the manager can involve them in planning and review processes, ensure equitable access to training and be conscious of their timeframes (and time zones where relevant) and commitments when scheduling meetings.
  • Facilitate remote social interaction – this involves establishing a culturally appropriate way of providing fun and light relief so that staff can interact on a non-work basis.  Some groups have instituted virtual coffee breaks or lunches and others have introduced a virtual “happy hour”, while some groups with a light-hearted approach have enjoyed virtual games and parties.  Whatever form of remote social interaction you choose, it is important to encourage staff to take time out.

Reflection

Managing remotely adds considerable complexity to the role of a manager, especially in these uncertain times.  The demands for emotional agility and adaptability on the part of the manager are very high.  It is critical for remote managers to be able to manage themselves effectively in times of crisis.

With appropriate communication strategies and supportive systems and processes, a manager can help staff realise a work from home environment that is both enjoyable and productive.  As managers grow in mindfulness through reflection on experience, mindfulness practices and meditation, they will be better able to access their resourcefulness and resilience, heighten their compassion and build a sense of agency for themselves and their staff.

In his book, A Gentleman in Moscow, Amor Towles writes about Count Alexander Rostov who was evicted from his usual plush suite in the Metropol Hotel and confined to an attic room in the hotel for an indefinite period by The Bolshevik.   During an early stage of describing the house arrest, Towles shares the Count’s reflection on his confinement and depleted situation (which incorporates a salutary lesson for dealing with changed circumstances):

Having acknowledged that a man must master his circumstances or otherwise be mastered by them, the Count thought it worth considering how one was most likely to achieve this aim when one had been sentenced to a life of confinement. (p. 38-39)

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Image by Anrita1705 from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Managing Remotely: Challenges and Opportunities

Managing remotely brings many challenges and these are compounded in the current uncertain times associated with the relentless march of the Coronavirus.  Managers like their staff can be ill-prepared for the sudden change in their work location and circumstances.  Managers who are used to seeing their staff daily and being able to observe what they are working on, lose that “line of sight” and can become anxious about their perceived loss of control.  Workers themselves can experience a sense of social isolation and can lack access to timely information and adequate technology.  These difficulties can be aggravated by distractions, particularly where there are young children at home and other children who need to maintain a school study program while being unable to attend school.  Managing remotely demands increased flexibility and adaptability on the part of managers, the willingness to “cut their staff some slack” and the emotional agility to manage themselves in times of crisis.

While the challenges of remote management are personally demanding for managers, particularly in times of uncertainty, there are also opportunities inherent in the remote circumstances.  These include the opportunity to develop stronger relationships with individual staff, to build effective teamwork and to promote creativity and capacity development.

The challenges of managing remotely

Staff working from home and/or in remote locations can lose their sense of belonging very quickly and become withdrawn and disengaged.  Managers on our Confident People Management (CPM) Program report that some of the other challenges that arise are:

  • Things can get out of hand quickly
  • Staff can become demotivated because they often do not know “what is going on” (compounded by the absence of the informal, “drink fountain” conversations that often entail sharing, “Did you know that…?”)
  • Misunderstandings and conflict can arise because of the lack of information and/or communication
  • Staff can feel a lack of support because the normal supports (presence of mentors, technical experts and resources) are not readily accessible
  • The working space and/or technology of staff working from home may not be ideal
  • The potential for negative cohesion and “groupthink” to arise in the absence of the physical presence of the manager
  • Staff can experience feeling isolated and this sense of disconnection from others can compound, or be the catalyst for, mental health issues such as loneliness and depression
  • Managing poor performance can be more difficult because of the loss of “line of sight”, the lack of face-to-face interaction and the extra demands of communicating and problem solving on a more regular or routinised basis.

People ideally suited to working remotely are those who are self-reliant, strong communicators, self-directed, resilient, trustworthy and outcomes/results focused.   Unfortunately, in these times of enforced working from home arrangements, managers do not get the opportunity to decide who is personally suited to working from home and whose work is adaptable to a working from home environment.  This situation of lack of control over a critical aspect of decision making can be particularly challenging for a manager and also make performance management even more difficult because some people will not be suited to these quickly implemented, new working arrangements.  The current need for social isolation and social distancing for both managers and staff can place an added burden on the manager and can make it difficult for them to maintain a positive mindset when faced with the added challenges of complexity, uncertainty and anxiety (their own and that of their staff).

The opportunities of managing remotely

Managers on our current CPM Program report that the remote management situation has surprisingly improved their communication with individual staff when they use video as apart of remote communications technology (such as Zoom© or Microsoft Teams©).  Both managers and staff are finding it easier to share openly and with some degree of vulnerability in this new context.  They put these relationship improvements down to the lack of workplace distractions, the absence of an open office environment where privacy is sacrificed in the misguided pursuit of efficiency and a mutual sense of vulnerability (occasioned by the Coronavirus).

With the right strategies for managing remotely, managers can create opportunities for staff to develop new skills, build resilience, improve teamwork and collaboration and gain more enjoyment and motivation in their work.  As the oft-quoted English-language proverb goes, Necessity is the mother of invention – the need to do something imperative about something that is significant to working effectively, generates creativity and innovation.  Both managers and staff are forced to find new ways of working and communicating to maintain their own sense of agency and to achieve the desired team outcomes.

Reflection

There is a tendency to see only the challenges inherent in remote management because of our natural negative bias when we feel threatened or forced to go outside our comfort zone.  However, there are very real opportunities involved in managing remotely, not the least of these being the catalyst to involve managers in accelerated self-development.  As managers grow in mindfulness through meditation, mindfulness practices and reflection they can build their personal resilience, enhance their capacity to make “adaptive change” in their behaviour and more readily access their creativity and innovation.  With every challenge there is an opportunity for personal growth if the manager has worked at creating fertile ground, through mindfulness, for their own flourishing.

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Image by Anrita1705 from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Working from Home and Staying Mentally Healthy

Many people have been thrust into the situation of working from home because of the Coronavirus and related Government restrictions on movement and contact.  As a result, numerous people are ill-prepared for the challenges and opportunities involved.  However, there is plenty of advice available through blog posts, videos and podcasts to help us acquire the necessary information to work effectively from home.  There are also specific suggestions for particular groups of people, e.g. teachers working from home and working from home with kids. Many of these sources of information stress the need to stay mentally healthy as well as look after your physical welfare.  Here are some strategies to achieve both effectiveness and sound mental health.

Strategies for working from home healthily for mind and body

The pattern you create needs to meet your personal preferences (e.g. a morning person vs. night person), your lifestyle, family situation and location.  Here are some suggestions that may help you to make choices that are relevant to your needs and those around you:

  • Negotiate arrangements – this entails reaching at least a tentative agreement at the outset with other affected parties such as your boss, you partner and your colleagues – having some clear understandings and groundrules at the outset can pave the way for a relatively smooth transition to working from home and avoiding unnecessary conflict at a time when everyone is feeling stressed.  If you have a partner living at home with you, it pays to negotiate arrangements about working space, quiet time, coffee buying or making and eating arrangements (e.g. getting your own breakfast and lunch but sharing dinner preparation and eating).  It is often the little things that can bring daily angst if they are not sorted out early.  If you have had an extended marriage or living together arrangement, groundrules get established unconsciously and it pays to explore how these might change with one or both of you working from home.
  • Establish a routine: this gives you a sense of agency, the feeling that some aspects of your life are under control when everything else is changing constantly and creating uncertainty and anxiety.  It is strongly suggested by many authors that you maintain your daily routine of getting ready for work (e.g. showering, getting dressed well, and beginning work at a set time).  I think some flexibility here can be healthy without jeopardising your ability to work effectively and not waste time.  You might, for example, wear more comfortable clothes, introduce a morning exercise routine (to take advantage of the time saved in not having to travel to work), occasionally sleep in when you feel tired from the extra stress created by the Coronavirus) and take time for conscious reflection (e.g. writing a journal about what you are experiencing and how you are responding). Sleep is particularly important at this time to enable your body and mind to recuperate from the stresses that you will be experiencing.
  • Develop an exercise program: physical exercise reduces stress and builds positive mental health.  It is wonderful to see so many people making the most of their additional time at home to walk, run or ride in the open (particularly along the bayside where I live).   Yoga and Tai Chi, offer physical, mental and emotional benefits in these times of stress and anxiety. Getting some fresh air is important – there can be a tendency with social isolation and safe distancing to become stuck in your home and not take in the benefits of time spent mindfully in nature.  Activity is a great antidote to anxiety and depression.
  • Don’t sweat the news: in times of uncertainty, there is a strong tendency to become obsessive about news reports (via newspapers, emails, social media or podcasts).  This not only dissipates your focus but also exacerbates difficult feelings of anxiety, depression and loneliness.  Obviously, some information is important to know (e.g. available relief packages for individuals or businesses and Government advice/directives/legislation relevant to the Coronavirus).  Experts in the area of mental health suggest that establishing a set time or times during the day for catching up on the news can be a useful way to proceed (do you really have to be the first to know?).   It also pays to take note of the positive news, e.g. the many random acts of kindness that are occurring everywhere in the world as people struggle to cope with the present crisis.
  • Stay connected: with your work colleagues and boss – establish a routine for checking-in (preferably daily) as well as strategies to effectively employ electronic communication for planning, sharing and product/service development.  There is a need here to maintain the balance between work and task – not oversharing social information but not being overly focused on work alone.  Some work-from-home groups institute a set time each week to share recipes, a virtual lunch experience or happy hour, a sing-along or coping strategies. 
  • Undertake special projects: there are often work-related, home-based projects that have been put off because of lack of time or prioritising.  These projects can improve your work-from-home situation and enhance your productivity.  They could involve, for instance, clearing up the clutter in your “office”, strengthening the security of your computer system, improving recycling in the home (including disposal of sensitive work information) or establishing a home-based coffee-making machine or a filtered water system such as the Zanzen Alkaline Water System.

Elizabeth Gilbert, author of Big Magic: Creative Living Beyond Fear, recently participated in a Ted Connects© interview and provided deep insight and very sound advice about dealing with the overwhelm of the current Coronavirus crisis.  She advices strongly against substituting the busyness of the workplace environment with a new form of busyness in the working from home environment.  Elizabeth argues that we spend so much time running away from ourselves, not fronting up to ourselves including our fear and anxiety.  She argues that the present situation of enforced or voluntary working from home creates a wonderful opportunity for developing self-awareness and self-regulation through meditation, mindfulness practices and reflection.  Often our greatest, unconscious fear is being-alone-with-our-self.  We seek distractions and fill up our time with multiple tasks only to find that we have no time to truly find ourselves. 

Reflection

The current working from home situation that many of us face has inherent challenges and opportunities compounded by the requirements around social distancing, safe distancing and avoidance of unnecessary travel (local and international).  Clarifying working arrangements, establishing a routine, developing an exercise program, avoiding obsessing over the news, staying connected and undertaking special projects that enhance a sense of control over your environment, are all important for a healthy mind and body. 

However, the real challenge and opportunity lies in developing self-awareness and self-management through meditation, mindfulness practices and reflection.  As we grow in mindfulness, we enhance our focus (at a time of intensified distraction), our resilience (at a time of extreme mental and emotional stress), our creativity (when we appear lost for personal and community solutions) and our compassion (when so many people worldwide are suffering and grieving).  In all of this turmoil and uncertainty, there lies the opportunity to truly find ourselves.

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Image by Igor Ovsyannykov from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.