working from home – Grow Mindfulness

Rebuilding Trust Within Your Hybrid Workplace

Mark Mortensen and Heidi K. Gardner reported in a Harvard Business Review article that dozens of companies are reporting declining trust in the Hybrid Workplace model, both amongst employers and employees. They point out that in the early days when the Pandemic hit, people were forced to work from home because of isolation requirements. In that environment, when everything was in turmoil and everyone was “in the same boat”, there was a lot of tolerance and trust within organisations, despite the existence of some forms of hybrid workplaces. However, now with the reduction in the Covid19 presence and associated risk, and the return to workplaces (for some of the time), the level of tolerance and trust has dropped.

The authors attribute the decline in trust to a number of factors including the lack of preparedness of employees for home-based work (such as the absence of established routines), inadequate home technology, and the unpreparedness of organisations to facilitate information flow. While the majority of people at some stage had to work from home (because of lockdowns), this prevented employers from choosing the most appropriate employees to work from home. The problem now is that employees have the very strong expectation that working from home for some part of the week is part of their revised, return-to-work employment contract. They have experienced the real benefits of working from home in terms of flexibility and reduction in travel time and associated costs. Some employees experienced heightened productivity and the associated sense of accomplishment.

Now employers are faced with many more employees wanting to work from home with high expectations of this highly desirable condition being granted. This then raises equity issues for employers in terms of who to allow to work from home now, the number of days that people need to be at work and what days of the week individuals will be allowed to work in their home environment. It is interesting that in Brisbane City at present, Mondays and Fridays are very quiet traffic days (and there is plenty of parking at railways stations), while the other days of the week have returned to normal traffic flows and associated peak hours and delays.

Declining trust within hybrid workplaces

There is a problem that not everyone is suited to a work-from-home environment and not every home environment facilitates effective at-home work. Desirable traits for work-at-home employees include initiative, ability to work autonomously, reliability, results oriented and resilience. If employees lack the desired qualities to be effective working from home then a manager’s trust in their capacity and quality of output is eroded.

While people are working from home, there is a reduced opportunity for workplace relationships to develop through such random activities as the “water cooler chat” which has clear benefits for communication flow, collaboration and team-building. The resulting limitation on relationship-building impacts on levels of trust and tolerance amongst co-workers.

In the absence of “line-of-sight” for managers and supervisors there is a declining level of trust in how employees are spending their working day at home. Many managers and supervisors report that they don’t trust their employees working from home because they “can’t see what they are doing”. Mark and Heidi report that this has led to increased remote surveillance via electronic monitoring (e.g., keystroke counts) and virtual visual monitoring such as webcams and drones. All of which communicates to the employees that their managers do not trust them – which, in turn, impacts the reciprocation of trust (from employee to employer).

How to rebuild trust in a hybrid workplace

There are many strategies for building trust within a team, especially in a hybrid workplace. Below are some suggestions:

Create culture change: Lynn Haaland suggests that managers of hybrid work teams can actively promote a “speak up culture” so that issues are addressed in a timely manner. The willingness to share what is not working well is even more paramount within the hybrid context as dissatisfactions can fester and lead to conflict and lower productivity.
Provide guidance for working from home: Many people have written about how to be productive while working remotely. Managers can share the best suggestions and facilitate team exchanges of what works well for individuals in their home environment.
Demonstrate trustworthiness: Mark and Heidi stress the importance of understanding that trust is “reciprocal and bi-directional”. This puts the onus on the manager to demonstrate trustworthiness in their words and actions and to align them so that they are perceived as congruent.
Be empathetic: Jack Zenger and Joseph Folkman argue that empathy is one of the three key elements that build trust in a workplace team. They explain that empathy can be displayed by resolving conflict, building cooperation, providing helpful feedback, and balancing concern for task with real concern for employees’ welfare. Empathy also helps to build the manager’s own resilience in the face of the increasing demands of their hybrid workplace.
Adopt regular “check-ins”: If the focus of these check-ins is staff welfare as well as progress on assigned tasks, this will demonstrate empathy and build trust. This focus involves being prepared to really listen to how an employee is feeling, whether they are coping and what they need to rectify what is not working well.
Use collaborate planning processes: Collaborative planning processes such as Force Field Analysis (FFA) and Brainstorming facilitate on-going collaboration, the exchange of ideas and the development of a sense of connection. Genuine Involvement in planning processes develops employee’s sense of agency and demonstrates that their views are valued, trusted and respected.
Establish cross-team projects: Going beyond the immediate team to develop cross-team projects with other teams that have a common interest, concern or problem, helps to build rapport and trust, to break down barriers and silos, and to generate new ideas and perspectives.
Be a good role model: The Mind Tools Team suggest that being a good role model is central to rebuilding trust in the workplace. This involves honesty, transparency, avoiding micromanagement, clearly communicating expectations and being a team player (not putting own promotion ahead of the team’s welfare). It can also extend to modelling working from home.
Undertake more conscious planning and thinking: Bill Schaninger in a podcast interview stressed the need for managers to put more planning and thought into how they manage their hybrid teams. The world and workplaces have changed dramatically with the advent of the Pandemic and the way we manage has to be re-thought and re-designed. We can no longer assume that it is “business as usual” but be willing to change and adapt and reinforce for employees that we are across their issues and the new demands on them.

Reflection

The demands on managers are increasing with the widespread adoption of hybrid workplaces. Yvonne Stedham and Theresa Skaar maintain that what defines a leader is their capacity to see a need for change, make things happen, and encourage others to engage in actions and behaviors that create a “new reality”. They argue that mindfulness is an essential trait/characteristic for leaders in these changing and challenging times. Yvonne and Theresa, on the basis of a comprehensive literature review, contend that as managers grow in mindfulness they are able to shift their perspective (re-perceiving), increase their flexibility and cognitive capacity, regulate their emotions and behaviour, and grow in self- and social awareness.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group, and the resources to support the blog.

Finding Silence Amid the Noise and Busyness at Work

Christine Jackman, in her book Turning Down the Noise, highlights the noise and busyness at work as barriers to achieving silence and mindfulness. These barriers are compounded by an emerging cultural norm that she calls “performative busyness” – “where contributions that are quick, disruptive and loud” are valued more highly than the reflective, considered responses to organisational issues and problems. This norm values busyness above reflection. The cost to organisations and individuals is tremendous in terms of lost productivity, stifling of creativity and increased stress levels resulting in lost motivation, depression, and burnout.

The “performative busyness” norm

In many organisations, being busy, or at least appearing to be busy, has become the norm. This elevation of “busyness” was highlighted by an engaging study by Arlie Russell Hochschild, author of The Time Bind, who demonstrated (among other things) the negative impact of the busyness norm on the implementation of family-friendly policies. If you did not work long hours and appeared to be busy all the time, you were viewed as unmotivated, lacking in commitment. The net result was that those (mainly women) who sought to access the family-friendly policy to take time off for pressing family needs were often refused or treated poorly for their “obvious lack of work motivation”. Arlie documents the ever-increasing cost to the family and the workplace of this debilitating dilemma confronting caregivers.

I once worked as a consultant to an organisation where performative busyness was the norm and treated as a corporate value by managers. Busyness became equated with importance. If a manager was “too busy” to attend meetings, or if there was an extended lead-time before you could have a meeting with a manager, they were considered V.I.P.’s (Very Important Persons). This emphasis on “performative busyness” was in direct contrast to the client-facing areas where the highest value was placed on client service, rather than self-importance. The client service areas were often frustrated by the need for the central service areas to reinforce their busyness and importance by creating unnecessary work for the client service areas. This centric-focused busyness negatively impacted staff morale and effectiveness in the client service areas as well as client relations.

The “open office” bind

Open office designs were introduced for efficiency reasons and to achieve higher productivity and collaboration. Cost efficiencies have been achieved in many places because of the reduced cost of office outfitting but human efficiency has declined. Two Professors at Harvard University, Ethan Bernstein and Stephan Turban, reported in 2018 that their research demonstrated that open offices actually led to a decline in both productivity and collaboration, owing to the heightened noise levels and the lack of privacy. Research too has highlighted the negative impact that open offices can have on employee’s mental health because of factors like noise, overcrowding, isolation, and distractions.

It is interesting that during a recent virtual training course I was conducting, a number of managers reported that they were better able to build a relationship with staff who were introverts while working from home in a virtual environment. They explained that their relationships improved and they put this down to the fact that they were no longer impeded by the noise level and lack of privacy of the open office.

Meetings and more meetings

Christine refers to what she calls the “ritual meeting” – the meeting that occurs at a set time each day or week and has been in existence for a considerable period (so that it has now become a ritual but participants may have lost sight of its original purpose or the original need may have actually ceased to exist). She maintains that often too many people attend these meetings for no appreciable achievement with no one counting the cost or seeking to improve the outcomes. Christine points out that these ritual meetings feed performative busyness behaviour because they enable managers to book out their days by attending endless meetings and thus appearing extremely busy.

In another organisational consultancy, I was working with a group of eight organisational leaders, whose salaries averaged AUD$400,000. They were wanting to improve their effectiveness but expressed concern that the real problem lay with the “managers down there who were not accountable”. It turned out, however, that the leaders met ritually every Friday afternoon for four hours and typically had no appreciable outcome from these meetings (and hence nothing to report to their next level managers). Despite the fact that they were aware of the cost of the meetings and their ineffectiveness, none of the leaders chose to do anything about them. They were blind to the fact that they themselves were not accountable for the way they used their time and the organisation’s finances and resources. They were oblivious of the lack of congruence of their behaviour with their stated value of “accountability”.

Reflection

There are many barriers to silence in our lives including digital noise, overload, the discomfort of others, and busyness at work. Silence can be found in natural sounds and music which enable us to cultivate deep listening and an inner silence. However, seeking silence does not mean that we have to hide away from the world or not take action against injustices or inequity.

Christine points out in her penultimate chapter, that there is a real trade-off between silence and activity. In a very well-researched and insightful chapter, she points out that it is not an either-or situation. The challenge is to find silence within our roles whether they be at work, at home as a parent or partner, or in a broader community setting. She provides a “Silence: How-to Guide” at the end of her book to assist us in this task. I have incorporated some of these ideas as well as my own mindfulness practices in a previous post about accessing the power of silence.

As we grow in mindfulness, through our pursuit of stillness and inner silence amid our daily life and work, we can find a deep inner peace, calmness, and creativity, as well as a harbour or refuge in challenging times and periods of difficult emotions. In a personal Epilogue of her book, Christine tells the story of how, as her father lay dying, she was able to move past emotional turbulence and turmoil to sit in silence with him as he died – it was then that she truly found silence.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

How to Be Open to Change

Diana Winston recently provided a guided meditation on Opening to Change as part of the weekly meditation podcasts provided by MARC, UCLA. Diana pointed out that change has always been a part of our life – both internally and externally. We have constantly experienced change in the form of changes to our bodily sensations, our thoughts, emotions and body form. We have experienced constant change in our environment (local and global) – our economic, political, social, financial, legal and climatic environment. We can just think of the ever-changing nature of social media or the weather to remind us of the numerous changes that we experience daily.

Disruptive change brought on by the Coronavirus

The Coronavirus has created a disruptive change that is unprecedented in its magnitude and impacts. We are finding that every dimension of our lives has been disrupted. How we work and where we work has changed and for some people this means a loss of job and income. Our financial situation is changing constantly as the new reality sets in, with businesses closing or going into lockdown, the share market fluctuating erratically, and customers prevented from visiting stores, cafes and restaurants.

Local, interstate and international travel has been severely constricted. There have been significant restrictions on our daily lives – our movement, hygiene practices and access to resources have been mandated by Government (employing emergency powers). Our interactions are changing as we have to adopt social distancing and social isolation – so people avoid rather than connect, people even cross the road to create distance as we approach them.

There are new limitations on who we can meet with, and the nature, duration and location of our meetings. We are often forced to connect online, instead of face-to-face and to experience the exhaustion of this new mode of contact when adopted on a constant basis. Everything seems to be turned upside down, even our perception of what day it is. Bernard Salt, social commentator and demographer, coined the term “Lockdown Befuddlement Syndrome (LBS)” to describe our inability to remember what day it is – a condition he attributes to the “loss of reference points” which served to fix the time of day and the day of the week for us (Weekend Australian Magazine, 16-17 May 2020, p. 28).

It is natural then for us to experience stress and resistance when we encounter total disruption and uncertainty. It is also natural for us to experience the very real fear of viral contamination when going to the shops, being in enclosed public transport or lifts or just walking down the street.

Previously, we have discussed various issues that impact our openness to change – our immunity to change, the need for emotional agility and the different survival strategies that individuals adopt. Diana offers a guided meditation to help us to be more open to change whatever our habituated response is. She suggests that, through mindfulness practice, we can turn the current “breakdown” in our life to the potential of a “breakthrough”.

Guided meditation on openness to change

There are several steps in the guided meditation offered by Diana:

Physical grounding – sitting, lying or standing comfortably with eyes closed or downwardly focused.
Body scan – feeling your feet on the floor or ground, breathing into points of stiffness or pain, opening to your bodily sensations as they are at the moment. Diana also suggests some form of movement to loosen your muscles, e.g. move your neck from side to side, stretch your arms and legs.
Emotional scan – getting in touch with your feelings at the moment and naming your feelings, without self-censure or self-evaluation (everyone experiences a range of emotions when faced with extreme uncertainty and threats to their sense of security). It also involves confronting the experience of boredom and how it negatively impacts your life.
Mind scan – being open to your thoughts and what occupies your mind, exploring your preoccupation with the lost opportunities of the past and/or the uncertainty of the future.
Mindful breathing – sense your breathing (the in-breath, out-breath and the gap between), adopting deep breathing to tap into your life force.
Tune into sounds – open your awareness to sounds in the room and externally, without interpretation or emotional response.
Decide on an anchor – what will help you return to your focus when your mind wanders and you lose focus? Your anchor could be a specific form of breathing, a bodily sensation, attention to sounds or any other signal to return your attention back to your desired focus.
Exploring your approach to present changes in your life – once you are in touch with how you are holistically experiencing your current reality, you can ask yourself a series of questions:
- What aspects of your changed life are you adapting to well?
- What positive responses have you employed, how have your enriched your daily routine?
- What has slipped from your earlier resolve and practice, have you lost the discipline of a daily routine?
- How could you improve your responses to your changed life and environment?
- Are your expectations realistic, given your present environment?
- What single positive behavioural change will you adopt?

Reflection

There are numerous examples, locally and globally, of individuals, communities and businesses adapting in a positive way to the experience of our current, constrained existence. Parents are spending more time with their children; people working from home are valuing their home environment and enjoying increased productivity; businesses are adapting to a take-away or online environment; consultants, trainers and teachers are successfully converting to an online-teaching environment; people are learning new skills, including how to make bread; many people are exercising more and/or spending more time in nature and the open air.

Individuals and communities are working together to offer free nutritious meals to frontline health workers; businesses are adapting manufacturing processes to produce sanitisers, ventilators and protective gear; and musicians and artists are providing free shows online to brighten people’s lives and raise funds to fight the Coronavirus. Everywhere you look, you can see examples of the resilience and generosity of the human spirit.

Diana askes us, “How can we channel what we have learned [in this crisis] to create a new existence?” She maintains that as we grow in mindfulness we can move beyond our self-limitations and negative self-talk to access our inner strength, resilience and creativity. We can move beyond our self-absorption to a sense of gratitude, self-compassion and compassion towards others.

Bernard Salt asks the Australian community:

What learnings, skills, adaptations, reimagined values can we, should we, take forward in the recovery process to build an even better Australia in the months and the years ahead? (The Australian, Monday 18 May 2020)

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Strategies for Couples to Cope While Working at Home during Quarantine

In a previous post I discussed Rick Hanson’s ideas about the intrapersonal and interpersonal challenges facing couples working from home during the quarantine conditions brought on by the Coronavirus. In his podcast, Coping with Quarantine, Rick also explored strategies for couples to cope with these challenges. His suggested strategies focused strongly on connection, contribution, control (inner and outer) and compassion.

Strategies for couples to cope with the challenges of working together at home during social isolation

Connection with others: the fundamental principle underpinning physical distancing is avoidance rather than contact and connection. However, this does not prevent us from connecting with each other as a couple, with our family and friends or with colleagues. All of the remote communication strategies are available to us – online video calls, telephone, social media and email. There can be a tendency to let the physical distancing principles impact the rest of our behaviour. However, now is the time to reconnect with others who are also feeling socially isolated. As a couple, connection can take the form of increased hugs, considerateness, words of love and appreciation and thoughtful touch – all of which builds the relationship. It also involves avoiding the temptation to escalate an argument or conflict to prove you are right or to assuage your pride. Fundamental to connection with your partner is listening for understanding, not interrupting but being open and vulnerable to the thoughts and feelings of your partner. As Rick points out, listening provides you with the time to deeply connect with the other person and enables them to experience calm and clarity. He reiterates Dan Siegel’s view that deep listening enables the communicator to “feel felt by the other person”.
Connection to nature: we are connected to nature on multiple levels and it is possible through mindfulness practices, including mantra meditation, to experience this connection at a deep level. When we experience our deep connection to nature, we can feel inspired, energised, positive and calm. The very act of breathing and walking in nature regenerates our physical systems, clears our mind and helps us to reduce the power of our negative emotions. Nature has its own healing capacity which we can tap into in multiple ways – if only we would stop long enough to let it happen.
Contribution: there are so many people in need as a result of the pandemic. There are also endless ways to contribute and help others, to draw on our creativity and resourcefulness. For example, despite the lockdown in the Northern Territory in Australia, Arnhem Land artists are offering a series of free online concerts to lift people’s spirits and reinforce their connection to the land and the resilience of nature. Thirty of Australia’s top singing stars have also collaborated to provide an online concert from their homes, Music From The Home Front, that is dedicated to people who are in the frontline of the fight against the Coronavirus. Another exemplar of contribution in adversity is Nkosi Johnson who was born with HIV in South Africa and died at the age of 12. In his short life, he dedicated himself to fighting, locally and globally, for the rights of HIV affected people in South Africa and beyond. Nkosi is quoted as saying, “Do all you can with what you have in the time you have in the place you are”.
Controlling yourself and your environment: in times of crisis it is important to develop a sense of control over our difficult emotions and our immediate environment. There is a growing pool of advice on managing anxiety and achieving mental and emotional balance during these times of uncertainty and social isolation. In times of uncertainty we can achieve a sense of agency by controlling aspects of our immediate environment – whether that be tidying or renewing our garden, removing clutter from our workspace, developing new skills or getting our finances and accounts in order.
Compassionate thoughts and action: in the section above on contribution, I stressed the importance of finding ways to help and to take compassionate action. However, action is not always possible because of our personal circumstances, including being confined to home as a high-risk person. This is particularly where loving kindness meditation can be used to experience compassion towards others who are suffering and/or experiencing grief. Everyday there are stories of individuals and families experiencing heart-breaking situations brought on by the Coronavirus. We can keep these people in our thoughts and prayers and feel with them.

Reflection

Creating connection, making a contribution, achieving self-control and control over our immediate environment and offering compassion and loving kindness are ways forward for individuals and couples restricted to working from home. Meditation, reflection and mindfulness practices will help us to grow in mindfulness and to develop the necessary self-awareness, awareness of others, self-regulation and presence of mind and body to bring these positive aspects into our lives as individuals and couples.

Chris James captures the essence of connection to nature in the songlet Tall Trees on his Enchant album:

Tall trees
Warm fire
Strong wind
Deep water
I feel it in my body
I feel it in my soul

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Challenges for Couple Relationships During Quarantine and Working from Home

Rick Hanson, in one of his Being Well Podcasts, spoke of Coping with Quarantine. His focus in this discussion was on the intrapersonal and interpersonal challenges of physical distancing and restrictions on movement. In the podcast, he identified the challenges and highlighted the fact that the pandemic and associated quarantine conditions have contributed to an increased divorce rate in China since the pandemic outbreak. Rick spoke of the interpersonal challenges brought on by the confinement conditions and the mental and emotional pressures experienced by couples working from home.

Challenges of social isolation for couples working from home

The unusual conditions for a couple working from home in the context of other social constrictions creates increase emotional pressure for individuals in a relationship as well as for the relationship itself. Rick describes some of these challenges as follows:

Heightened emotional activation: both individuals in a relationship who are working from home will be experiencing heightened emotions in the form of anxiety, fear and frustration as a result of the Coronavirus and associated restrictions on location and movement. Couples typically experience daily aggravations with some of the comments and actions of their partner. These aggravations can be intensified in the situation of limited physical space in the home environment and restrictions on movement. The home environment can become a place of continuous annoyance, conflict and anger rather than a haven of peace and contentment. Married couples in this situation can experience suffocation and/or staleness and need to draw on considerable internal resources to increase their tolerance and maintain their relationship.
Loss of social support: physical distancing can separate us from people we usually associate with and from whom we draw support and reinforcement. Normally, we gain validation and confirmation of our competence and self-worth through these external relationships. The change to a working from home environment means that we have lost the daily “water cooler chat” and with it the exchange of information, including sharing of our thoughts and feelings. The loss of various forms of social reinforcement can cause us to challenge our self-concept and self-worth – difficult feelings compounded by feeling inadequate working from a home environment where we lack the personal capability for remote communications or the working space and technology to take advantage of the positive aspects of remote working.
Loss of structure: it is surprising how many people report in the current situation that they “don’t know what day it is”. This is due, in part, to a loss of structure in their day. The loss of regular, repetitive activities results in a loss of anchors to our days that serve to remind us what day it is. We no longer get dressed for work, take the train or car at set times, play our social tennis on Monday nights, watch the footy together on Friday nights, visit our extended bayside family or the local market on weekends or undertake any other activity that serves to structure our day or week. Rick suggests that these structures normally “prop us up” and their absence can leave a sense of “groundlessness”.
Loss of familiar role: in the work environment, we can feel competent and in control. When forced to work from home in a more complex and difficult environment, we can feel overwhelmed by all the challenges and be ill at ease for much of the time. For some people, this can be temporary as they develop the skills to master their circumstances; for others, being able to adapt becomes a real issue and aggravates the feelings of frustration and reduced self-esteem. The intense sense of ill-ease and associated stress can debilitate people and hinder them from seeing a way forward and acquiring the necessary skills to capitalise on the current situation and personal conditions.
Loss of freedoms: with the restrictions on movement and need for social isolation, people can experience a loss of the fundamental right to “freedom of association”. Along with this, may be the experience of a lack of privacy where both partners are working from home, especially where for many years one partner went to work every day for an extended period. Introverts may experience a loss of access to their “cave” where they would normally retreat to recover from extroverted activity, including interactions with their partner. One or both partners in a relationship may feel that their other partner is constantly “under their feet” – a complaint frequently voiced by people where one partner usually works from home and the other partner has recently retired from their job in the city or away from the home.

Reflection

Quarantine as a result of the Coronavirus and enforced working from home conditions can place increased stress on couples and their relationship. The current environment also offers an opportunity to develop our inner resources through meditations (including mantra meditations), mindfulness practices and reflection on our resultant emotions and responses. As we grow in mindfulness, we can develop a deeper understanding of what we are experiencing, keep issues and aggravations in perspective, develop tolerance, build our skills and draw on our innate resourcefulness and resilience.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Developing Resilience for Uncertain and Challenging Times

Danielle LaPorte – blogger, author, entrepreneur, podcaster and inspirational speaker – was recently interviewed by Tami Simon on the topic, Resilience in Challenging Times. When asked how she is coping in the current Coronavirus crisis, she explained that in the main she is “feeling resilient” but sometimes drops out from her centre and experiences intense feelings of pain and sorrow. For her, resilience is “coming home” to your true centre and your life as it is. Danielle reinforced the need to fully face our fear and anxiety, rather than deny the reality of what is happening for us. She reminds us that acceptance – accepting what is – is core to mindfulness, mental health and happiness.

Scenario thinking as a way to manage the uncertainties of life and business

Danielle drew on her role as a “social visionary” to recommend using scenario thinking as a way to manage through the uncertainties that confront us on every dimension of our lives today. For example, with the staff of her entrepreneurial business she explored potential scenarios as they move forward, including the “worst possible” scenario. Facing up to the worst possible scenario and exploring how you could cope gives you a sense of control over fear and anxiety – you have faced up to the thoughts that generate your fears and anxiety and diffused them by identifying ways to cope (rather than letting them whirl around in your head and disorientate you by pulling you away from your centre). Danielle indicated that she applied scenario thinking to her personal life as well, even facing up to the possibility of her own death through Coronavirus infection.

In line with her scenario thinking and her role as a social futurist, Danielle suggested that the Coronavirus will bring out the best and worst in people. We have seen this already, on the one hand, in panic buying and profiteering by hoarding and selling scare resources at exorbitant prices; on the other hand, the growing prevalence of kindness, thoughtfulness, generous sharing and compassionate action. Danielle drew on Barbara Marx Hubbard’s analogy of the “crisis of birth” to talk about the pain of establishing a new world order where there is increasing integration of the scientific, social, economic and spiritual capacities of the human race through a process of “conscious evolution”.

The growth of heart-centred leadership

Danielle maintained that the current crisis creates a situation where heart-centred leadership becomes the new norm. Leaders and managers of people working remotely as a result of enforced physical isolation are confronted with the need to be empathetic to the adverse situations experienced by many of their staff – some with ill parents, school-aged children at home, inadequate space, lack of necessary technical resources or inexperience in operating within a working from home environment. Heart-centred leadership requires the development of compassion, a perception of leadership as resonance and the capacity to build leadership agility.

Danielle herself demonstrated heart-centred leadership when she spoke of “bothness” – the capacity to not only see and face your own suffering but also to recognise that others are suffering too, often experiencing much worse conditions and life circumstances than you are. For example, she explained that the experience of a short supply of a particular grocery item bears no comparison to someone else’s situation where they have no food or any likelihood of obtaining anything that is nourishing. Danielle suggests that her own pain and suffering is connecting her with “someone else with more pain”. In the mutual experience of crisis, lies the energy of connectedness.

Reflection

The current Coronavirus crisis precipitates the development of self-intimacy rather than self-denial, the promotion of compassionate action over self-absorption, the growth of heart-centred leadership over narcissistic leadership and the emergence of a greater sense of connectedness, rather than disconnection. As we grow in mindfulness – deep awareness of our self and others – through mindfulness practices, reflection and scenario thinking, we can maintain a positive mindset and contribute, however painfully, to the growth of a new, integrated world order.

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By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Strategies for Managing Remotely

There are numerous suggestions available for managing remotely given that many people are working at home because of the social isolation associated with the Coronavirus. In a previous post, I explored some of the challenges and opportunities involved in working from home that managers need to be aware of. There are many common strategies employed by companies in relation to communication, support, information management, performance management, accountability and frequency and modes of interaction between managers and staff (and amongst staff themselves). However, it is vitally important that the practices and processes of remote management reflect and reinforce organisation culture.

Reflect organisation values in remote management practices, processes and tools

While there are many suggestions regarding best practices for remote management (for example, on YouTube©), it is important not to just “copy and paste” them into your own company’s processes. What is really needed is to build company-wide processes for remote management that reflect your company’s core values, e.g. friendliness, empowerment, accountability, transparency, consistency, inclusive. Elizabeth Hall provides a comprehensive example of how Trello’s values are embedded in a wide range of remote management processes, systems and practices for their global organisation, e.g. virtual parties, chat system with multiple channels (work and personal), saying good morning (despite country of location) and mandatory overlap hours for working wherever in the world.

Communication practices and processes for remote management

One of the basic rules for managing remotely is to find ways to compensate for the lack of social interaction that people would normally have in a “bricks and mortar” environment. From a management perspective, systems and processes for accountability are also important but need to be culturally compatible. Communication strategies can be adapted to the nature of the work, location(s) of workers, time cycle of producing product and services and sensitivity/urgency of the core business. Here are some communication strategies that companies employ to achieve these goals of social interaction, accountability and adaptability:

Mandatory online meetings – these can be daily or weekly and are mandatory often within a flexible working arrangement. This ensures one form of interaction across the team and can build in accountability via a reporting mechanism (e.g. against KPIs, project milestones, or output measures). For teams that have a high level of interdependency, a daily “stand-up” meeting via video conferencing can be important to ensure that people are “in-synch” in relation to work-in-progress. The sharing involved can take many forms, e.g. sharing “three things I did yesterday” and “three things I plan to do today”. The manager then has the opportunity to check for coordination of effort and re-visit priorities in consultation with staff. Some companies that have a mixed mode arrangement (work from home and work from company offices) ensure that all participants in the mandatory meetings are online (not a mix of face-to-face and virtual participation) – a practice designed to build in consistency and inclusiveness.
Replicating the “water cooler” experience – finding ways to make up for the lack of social interaction of remote workers. The processes employed are intended to build trust and understanding through mutual sharing, informal information exchange and storytelling. Processes range from continuous online chat channels (both business and personal) to time-structured interactions for pairs or groups of four to enable them to share information about their personal life through online video conferencing (videos of the interaction can be shared more widely in the organisation with consent of the parties involved).
Face-to-face interactions for the group – many companies institute an annual get together for a team (or linked teams) to create connections, build relationships, facilitate consistent communication of company information, share progress/strategies/intelligence and for forward planning. These can take the form of retreats, conferences or workshops and incorporate games, partner interactions and/or social events. It is important that the structure and processes of these scheduled face-to-face interactions reflect the characteristics of the company’s culture such as values, rituals and norms.
One-on-one interactions with the manager – ideally these entail visits by the manager to individual staff members. However, regular and predictable one-on-one interactions are important to gauge how a staff member is coping with their work and environment and to provide a means of accountability. It is increasingly important that managers find a balance between task and personal needs of staff when having these interactions. In crisis times like the present, managers may need to change the balance by giving employees more slack and spending more time on personal matters to provide additional personal support. This is necessary when working from home is enforced and not a matter of choice, when there are high levels of job insecurity and the broader environment is turbulent and uncertain. Managers have a duty of care in relation to the mental health of their employees. If they observe signs of mental illness, they can employ approaches such as the “R U Okay?” enquiry and access the relevant resources.

Processes and systems to support work achievement

It is important to put in place processes, systems, technology and policies to support effective remote management. Clarity around expectations and system processes supports efficiency and effectiveness and reduces misunderstanding and conflict. Developing protocols, practices and rituals provides some degree of certainty in a very uncertain world. Strategies companies employ to support work achievement include:

Setting expectations: being clear with staff about performance and behavioural expectations is critical at the outset. Included in this is establishing onboarding processes for new staff so that they understand what is expected of them as well as become familiar with the team’s processes and systems. It is common for different teams (e.g. system developers vs sales staff) to have different preferences about the means of communicating – e.g. email vs phone. At the outset, the manager can support teams to develop groundrules about how they want to operate and collaborate. For an established team, this could include exploration of the “unwritten rules” which create behavioural norms unconsciously. Clear expectations provide the stimulus for personal motivation and contribution and the groundwork for performance management. Some organisations employ 360-degree feedback to support performance management and identify development needs – the frequency of these feedback processes (e.g. quarterly, half-yearly or annually) will depend on the time cycle of the organisation and the need to highlight accountability.
Systems development: develop systems and procedures to support daily processing and achievement of team’s goals. These should be documented and readily available to all staff. In the absence of formal systems and procedures, information and intelligence can be lost and result in inconsistent treatment of staff and customers. Systems should cover data storage, retrieval and editing. Cloud storage is often recommended for ease of access for remote workers. Visuals such as flow charts, diagrams and videos can be used to support communication about systems and procedures.
Support for workers in remote localities – often remotely located employees feel “left out” because their needs are not taken into account. They suffer from inadequate infrastructure, the increased cost and limited availability of transportation and limited resources. Ways to reduce the sense of isolation for remotely located workers include establishing a “buddy” system; visits by senior management; developing joint projects involving these staff and people in hub localities; and connecting them with local groups, organisations and government entities. To help people in remote localities really feel as if they belong to the organisation, the manager can involve them in planning and review processes, ensure equitable access to training and be conscious of their timeframes (and time zones where relevant) and commitments when scheduling meetings.
Facilitate remote social interaction – this involves establishing a culturally appropriate way of providing fun and light relief so that staff can interact on a non-work basis. Some groups have instituted virtual coffee breaks or lunches and others have introduced a virtual “happy hour”, while some groups with a light-hearted approach have enjoyed virtual games and parties. Whatever form of remote social interaction you choose, it is important to encourage staff to take time out.

Reflection

Managing remotely adds considerable complexity to the role of a manager, especially in these uncertain times. The demands for emotional agility and adaptability on the part of the manager are very high. It is critical for remote managers to be able to manage themselves effectively in times of crisis.

With appropriate communication strategies and supportive systems and processes, a manager can help staff realise a work from home environment that is both enjoyable and productive. As managers grow in mindfulness through reflection on experience, mindfulness practices and meditation, they will be better able to access their resourcefulness and resilience, heighten their compassion and build a sense of agency for themselves and their staff.

In his book, A Gentleman in Moscow, Amor Towles writes about Count Alexander Rostov who was evicted from his usual plush suite in the Metropol Hotel and confined to an attic room in the hotel for an indefinite period by The Bolshevik. During an early stage of describing the house arrest, Towles shares the Count’s reflection on his confinement and depleted situation (which incorporates a salutary lesson for dealing with changed circumstances):

Having acknowledged that a man must master his circumstances or otherwise be mastered by them, the Count thought it worth considering how one was most likely to achieve this aim when one had been sentenced to a life of confinement. (p. 38-39)

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Image by Anrita1705 from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Working from Home and Staying Mentally Healthy

Many people have been thrust into the situation of working from home because of the Coronavirus and related Government restrictions on movement and contact. As a result, numerous people are ill-prepared for the challenges and opportunities involved. However, there is plenty of advice available through blog posts, videos and podcasts to help us acquire the necessary information to work effectively from home. There are also specific suggestions for particular groups of people, e.g. teachers working from home and working from home with kids. Many of these sources of information stress the need to stay mentally healthy as well as look after your physical welfare. Here are some strategies to achieve both effectiveness and sound mental health.

Strategies for working from home healthily for mind and body

The pattern you create needs to meet your personal preferences (e.g. a morning person vs. night person), your lifestyle, family situation and location. Here are some suggestions that may help you to make choices that are relevant to your needs and those around you:

Negotiate arrangements – this entails reaching at least a tentative agreement at the outset with other affected parties such as your boss, you partner and your colleagues – having some clear understandings and groundrules at the outset can pave the way for a relatively smooth transition to working from home and avoiding unnecessary conflict at a time when everyone is feeling stressed. If you have a partner living at home with you, it pays to negotiate arrangements about working space, quiet time, coffee buying or making and eating arrangements (e.g. getting your own breakfast and lunch but sharing dinner preparation and eating). It is often the little things that can bring daily angst if they are not sorted out early. If you have had an extended marriage or living together arrangement, groundrules get established unconsciously and it pays to explore how these might change with one or both of you working from home.
Establish a routine: this gives you a sense of agency, the feeling that some aspects of your life are under control when everything else is changing constantly and creating uncertainty and anxiety. It is strongly suggested by many authors that you maintain your daily routine of getting ready for work (e.g. showering, getting dressed well, and beginning work at a set time). I think some flexibility here can be healthy without jeopardising your ability to work effectively and not waste time. You might, for example, wear more comfortable clothes, introduce a morning exercise routine (to take advantage of the time saved in not having to travel to work), occasionally sleep in when you feel tired from the extra stress created by the Coronavirus) and take time for conscious reflection (e.g. writing a journal about what you are experiencing and how you are responding). Sleep is particularly important at this time to enable your body and mind to recuperate from the stresses that you will be experiencing.
Develop an exercise program: physical exercise reduces stress and builds positive mental health. It is wonderful to see so many people making the most of their additional time at home to walk, run or ride in the open (particularly along the bayside where I live). Yoga and Tai Chi, offer physical, mental and emotional benefits in these times of stress and anxiety. Getting some fresh air is important – there can be a tendency with social isolation and safe distancing to become stuck in your home and not take in the benefits of time spent mindfully in nature. Activity is a great antidote to anxiety and depression.
Don’t sweat the news: in times of uncertainty, there is a strong tendency to become obsessive about news reports (via newspapers, emails, social media or podcasts). This not only dissipates your focus but also exacerbates difficult feelings of anxiety, depression and loneliness. Obviously, some information is important to know (e.g. available relief packages for individuals or businesses and Government advice/directives/legislation relevant to the Coronavirus). Experts in the area of mental health suggest that establishing a set time or times during the day for catching up on the news can be a useful way to proceed (do you really have to be the first to know?). It also pays to take note of the positive news, e.g. the many random acts of kindness that are occurring everywhere in the world as people struggle to cope with the present crisis.
Stay connected: with your work colleagues and boss – establish a routine for checking-in (preferably daily) as well as strategies to effectively employ electronic communication for planning, sharing and product/service development. There is a need here to maintain the balance between work and task – not oversharing social information but not being overly focused on work alone. Some work-from-home groups institute a set time each week to share recipes, a virtual lunch experience or happy hour, a sing-along or coping strategies.
Undertake special projects: there are often work-related, home-based projects that have been put off because of lack of time or prioritising. These projects can improve your work-from-home situation and enhance your productivity. They could involve, for instance, clearing up the clutter in your “office”, strengthening the security of your computer system, improving recycling in the home (including disposal of sensitive work information) or establishing a home-based coffee-making machine or a filtered water system such as the Zanzen Alkaline Water System.

Elizabeth Gilbert, author of Big Magic: Creative Living Beyond Fear, recently participated in a Ted Connects© interview and provided deep insight and very sound advice about dealing with the overwhelm of the current Coronavirus crisis. She advices strongly against substituting the busyness of the workplace environment with a new form of busyness in the working from home environment. Elizabeth argues that we spend so much time running away from ourselves, not fronting up to ourselves including our fear and anxiety. She argues that the present situation of enforced or voluntary working from home creates a wonderful opportunity for developing self-awareness and self-regulation through meditation, mindfulness practices and reflection. Often our greatest, unconscious fear is being-alone-with-our-self. We seek distractions and fill up our time with multiple tasks only to find that we have no time to truly find ourselves.

Reflection

The current working from home situation that many of us face has inherent challenges and opportunities compounded by the requirements around social distancing, safe distancing and avoidance of unnecessary travel (local and international). Clarifying working arrangements, establishing a routine, developing an exercise program, avoiding obsessing over the news, staying connected and undertaking special projects that enhance a sense of control over your environment, are all important for a healthy mind and body.

However, the real challenge and opportunity lies in developing self-awareness and self-management through meditation, mindfulness practices and reflection. As we grow in mindfulness, we enhance our focus (at a time of intensified distraction), our resilience (at a time of extreme mental and emotional stress), our creativity (when we appear lost for personal and community solutions) and our compassion (when so many people worldwide are suffering and grieving). In all of this turmoil and uncertainty, there lies the opportunity to truly find ourselves.

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Image by Igor Ovsyannykov from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.