Mindfulness and Personal Transitions During Organisational Change

Change in our personal lives and in an organisational setting can generate anxiety, fear, insecurity and anger.  This discomfort can be expressed as resistance to change and lead to a wide range of unproductive behaviours that can be harmful to us as individuals as well as for the organisations we work in.  William and Susan Bridges identified three broad stages of personal transition in the context of organisational change.  In their 2017 book, Managing Transitions: Making the Most of Change, they explained that each of us go through these stages at different rates for different changes depending on the our perception of the impact of the changes.  The three stages they identified are (1) endings – where the focus is on loss, (2) neutral zone – involves a “wait and see” orientation and (3) new beginnings – putting commitment and energy behind the change.  Their book provides a range of managerial strategies that can be employed by organisations to help people transition from endings to new beginnings. They emphasize that without these strategies individuals and organisations can become stuck in either the endings stage or the neutral zone, resulting in illness and organisational decline.

Mindfulness and personal transitions during organisational change

Wendy Quan, a certified organisational change agent and creator of The Calm Monkey (Mindfulness Meditation in the Workplace), had a personal experience that gave her a deep insight into how people deal with a confronting and challenging change.  She was diagnosed with cancer after many years in multiple organisational change roles. This personal challenge led her to seek out mindfulness practices, and meditation in particular, to help her deal with this devastating illness.  Through her meditation practice she came to accept her illness and all that it entailed, and realised that she had a choice – she could view herself as a victim or take a proactive approach that would enable her to lead the best life possible, given her health setback.

This led to a further insight in that she realised that she could employ her understanding of organisational change and mindfulness to help others in an organisational setting.  She was able to draw on the research of William and Susan Bridges and developed a refined model of personal transitions.  She focused on the psychological change processes involved and identified five transition points in an individual’s psychological journey during organisational change:

  • Awareness: becoming aware of your thoughts, emotions, reactions and behaviour when facing the change
  • Understanding: gaining insight into the “why” of your holistic response – body and mind (recognising that this is a normal reaction to a confronting and challenging change)
  • Acceptance: accepting “what is”, not denying your current reality (e.g. a changed role, loss of a job or status)
  • Commitment: moving beyond acceptance to committing to adopt a positive, proactive response to improve your personal experience of the change, “taking things into your own hands” – self-management instead of reactivity
  • Advocacy: promoting the change and its positive elements if your energy level and role enable this.

Research into mindfulness and personal transitions during organisational change

Wendy was able to apply her insights in her work situation to help her colleagues through difficult change processes.  She moved beyond working with a small group to establishing a weekly mindfulness meditation “drop-in” where participants could share their experiences of change, both personal and organisational, and identify what they were trying to cope with and how they were going about it.  After a few years, she had 185 people on this drop-in program (highlighting the psychological challenge of organisational change) and this enabled her to undertake formal research of the impact of her approach of combining mindfulness with change management insights.

Her research was published in a study titled Dealing with Change Meditation Study which can be downloaded here.   Wendy indicated that her approach revolved around two key points of intervention, (1) raising awareness of the personal, holistic impact of a change process and (2) focusing on the future to develop a more constructive response so that the individual undergoing organisational change can have a better experience of the change and make decisions about their future.  Participants in the study were asked to focus on a challenging change and listen three times over a two-week period to a 15-minute, guided meditation focused on positively dealing with the change.

Resources for personal transitions during organisational change

Wendy, building on her own experience of combining mindfulness and organisational change insights, has developed several resources that people can use to assist their personal change processes or to facilitate the transition for others undergoing organisational change:

Wendy also provides a series of free and paid meditation podcasts on her website.

Reflection

I have been engaged in organisational change consultancy for over 40 years, and more recently undertaken extensive research and writing about mindfulness, as well as developing my own mindfulness practices, including meditation.  However, identifying a practical approach to combining the two related skill sets has alluded me to date.  Wendy, through her experience of a personal health crisis, has been able to introduce a very effective, evidence-based approach to using mindfulness to help people transition through organisational change processes.  She has been able to demonstrate that as we grow in mindfulness we can become more aware of our personal response to an organisational change, develop an increased understanding of the nature of that response, increase our acceptance of our changing reality and gradually build a commitment to shaping our future in a positive and constructive way.  Her work resonates with the insights and approach of Acceptance and Commitment Therapy, as well as that of Susan David who focuses on using mindfulness to develop “emotional agility”.

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Image by Geralt from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.

Mindfulness – A Pathway to Emotional Agility

Dr. Susan David in her 2017 TEDWomen’s Talk, spoke about the gift and power of emotional courage – the willingness to face our emotions in all their diversity and strength.  She stated that research demonstrates that denying or suppressing emotions leads to strengthening emotions and can make people aggressive. Other research shows that such denial or suppression induces unhealthy coping behaviours and contributes to serious mental and physical health problems. Sometimes we suppress emotions because we think that this is what we should do – we take our cues from social norms or established unwritten rules operating in the workplace.   

In her book, Emotional Agility, Susan argues that radical acceptance of our emotions, however difficult, is essential to be able to bounce back from setbacks and lead a productive, happy life.  Her main premise is that denial of emotions develops personal rigidity – the inability to be flexible and move with the ups and downs of life.  She maintains that, on the other hand, radical acceptance of emotions builds resilience and “emotional agility” – the capacity to deal with the complexity of an uncertain and ever-changing world. 

Susan warns us about the “tyranny of positive” – the social expectation that we do not express what is viewed as negative emotions – such as anger, frustration, sadness, disappointment or envy.  We are expected in many situations “to put on a brave face” and deny how we really feel.  She discusses the “destructive power of denial” not only in terms of being injurious to health and well-being but also in disabling us and preventing us from developing effective or creative responses to our situation. 

How to overcome rigidity and build emotional agility

In her presentation and book, Susan offers several suggestions that can assist us to develop emotional agility:

  • Stop labelling emotions as “good” or bad” – they are just feelings that we experience as a result of our perceptions and are a part of normal, daily living
  • Change your mindset to accept that “discomfort is the price of a meaningful life” – a way of living that is designed to make a difference for ourselves and others. This is a part of accepting “what is”.
  • Name your feelings but do so accurately and specifically – so instead of saying “I’m stressed” (a generic state), identify the real feeling in all it’s intensity and contours, e.g. “I’m bitterly disappointed because I missed out on that promotion” or “I am continually very resentful that Joe caused me so much work and embarrassment by his words and actions”.  We tend to fudge the emotion to take some of the heat and negativity out of it.  Accurate description and radical acceptance of our emotions lead to a genuine release and frees us to explore productive ways of thinking and acting.  This may entail a progressive realisation of the true nature of our feelings as we reflect or meditate, e.g. by undertaking the R.A.I.N. meditation
  • Recall Susan’s statement that “emotions are data, not directives” – we can establish control over our emotions through meditation and by developing self-regulation.  The starting point is naming and accepting them. 
  • Ask yourself, “What is my emotion telling me about my current situation” – e.g. “Is it informing me that my current job is destroying my motivation and/or deskilling me?

Reflection

As we grow in mindfulness, we can become more aware of the true nature of our feelings, name them accurately and accept them as part of trying to live a life aligned with our values and what is meaningful for us.  It sometimes takes time to unearth the real nature and intensity of our feelings because we so often disown them.  Persistence in our self-exploration and self-compassion opens the way for us to be more emotionally agile and more open to life’s experiences, including the potentially challenging aspects of moving outside our comfort zone.                      

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Image by Holger Langmaier from Pixabay

By Ron Passfield – Copyright (Creative Commons license, Attribution–Non Commercial–No Derivatives)

Disclosure: If you purchase a product through this site, I may earn a commission which will help to pay for the site, the associated Meetup group and the resources to support the blog.